3.5 stars.. but not as good as other marriot hotels clean rooms.. the iron in my room sucked though.. concierge was quick and responsive.. room service was prompt.. the american breakfast (eggs, sausage, toast) was pretty decent.. the breakfast buffet is not bad.. but the bacon tends to fall on the limp side.. i also had lunch there.. the crab cake sandwich was meh.. it was more cake than crab.. read more

I enjoyed my stay while I was here. Front desk clerk was very kind and professional. Made me feel right at home!!

Hotels is amazing in 3.5 category of priceline. I mostly get this hotel from priceline. Infact there is hardly any competition in 3.5 category. It's way better than all nearby 3.5 or lesser star hotels( as per priceline star rating) because It's super clean Amazing staff Bar is also good ( but not great closes at 11pm) WiFi connectivity is super. Plus the checkout time is 12 noon ( unlike some others will start pinging you even before 10am) WiFi is not free but I always get it for free. May be repeat customer. read more

I had a great stay! Parking was weird at night because lot was almost full but I found a spot close to a door that let me in the back way with my key card. The beds were super comfy and the rooms were really nice! the staff was also really friendly as well and made everything really easy. I'll stay again if I'm in the area! read more

They get an extra star because the manager called me the next day, apologized for their spotty service, and reduced my rate. I appreciated them following up and attempting to work something out. read more

Booked a room here by chance, and loved it. I ended up with a room on the ground floor with giant windows that open fully looking out to the pool area. The rooms were clean, modern and fresh. The bathrooms were spotless, with soft towels and nice showers. The beds were big and great to sleep on. Staff was very friendly and accommodating with out going overboard. I would recommend this place without a second thought to anyone seeking a 4* hotel in the area. read more

Stayed here for the first time and it was clean, everyone was extremely friendly. My favorite part was going down to the bar to order food after a late night arrival and while I was waiting, TED is the most awesome bartender ever! That's a guy who loves what he does! Probably the nicest guy ever having a good time and making my daughter and I feel right at home! Would definitely stay here again. Breakfast was a awesome too. read more

Very modern, very quiet, very clean. The only problem was that the shower head was funky and had low water pressure and took awhile for the hot water. read more

Torture chamber with comfortable bed & treehouse view. Arrived at 1:00am to pleasant staff and bowl of fresh apples. the bad - mini fridge was DOA and no replacement was available. staff happily stored our perishables in downstairs fridge. - finally got to bed around 3:00am, lights out -- and room started "blinking". the intense strobe light flashed every 5 seconds all night long. the torturous light penetrated our eyelids from the overhead smoke detector for a very uncomfortable sleep on a comfortable bed. (this was a regular 4th floor room.) - no bellman service to help with luggage the good - beautiful treetop view - comfortable bed - aromatherapy soaps & shampoos were exceptional - friendly, helpful & apologetic staff - $65 Priceline price was a real bargain read more

Breastfeeding mom friendly! We went for a Christmas party & I was worried about where I would pump since we weren't staying the night so didn't have a room. I called ahead of time and they were so awesome! They set aside a room in our name free of charge that I could use during the event. I will always choose Marriott now. read more

Pretty nice room except the smoke alarm flashes so brightly that it looks like a space ship is landing in your room. Air conditioner didn't work very well read more

Purpose of stay/Notes: - Sister's wedding nearby - Had requested a block of rooms for a discounted contract price - Booked own rooms (3 for 2 nights) with points Pros: - Staff: Friendly & professional - Location: Right off the freeway, easy to find - No Parking Charges: Free parking & lots of parking available - Room Request Honored: Honored my room type request (connected rooms + 1 room with a king sized bed) - Clean + Large Bathrooms: Good for the girls getting ready - Bellboy: Friendly & prompt at check-in - Shuttle: The driver was extremely nice and had a great attitude. Cons: - Booking: Booking online was easy; but when I had to change some minor details, they messed up all of my reservations (6) and charged me more points that I had to fix after a 50 minute call with Marriott. - Check In: For one of my reservations, they checked me into the wrong room and presented me with someone else's bill. - Charges: My hotel bill on the morning of showed $0, but when I checked my credit card statements a few weeks later, I had been charged $16 (apologies if this was due to taxes or something related... but I don't believe it was) - Trash/Food Trays: Were left outside and not picked up for quite some time (e.g. left outside for 24+ hours) - Bellboy: Wasn't very prompt during check-out (though they were good when we were checking in). [This is common/expected though I guess...] - Vague Contract/Shuttle: They promised the wedding party would have 2 shuttles for drop off/pick up from the wedding venue; but ended up with 1, which took way too long (30+ min) and made a lot of our wedding guests late for dinner - Delayed Response: It took about 5+ emails to their coordinator before I got a response. Overall: cons were primarily associated with aspects associated with the wedding, so I'm sure it is more pleasant for normal hotel stays (i.e. for one room, no contract/shuttle needed). read more

Wow! Not sure why this place doesn't have 5 stars! I just stayed here this past weekend. The staff was super accommodating and friendly. While helping me with my luggage an employee said "We are really glad to have you here!" Kind of freaked me out at first, but everyone I encountered was just as friendly and seemed genuinely grateful for my business. The room was very clean and priced well. I'll be back!!! Thanks Marriott read more

We just left after staying here for 3 nights. The staff was always helpful and friendly when we had questions. They were also very accommodating since we needed a pack n play and they easily delivered it to our room. The cleaning staff was amazing, it is so nice after leaving for the day to come back to a clean, tidy, restocked room. Luckily with our booking we received free full buffet tickets for every morning. This was a real treat. The kids were free and stuck to donuts and cereal. The waffles to order were very good, loved the bacon, apple crepes, and fresh fruit selection. On the last morning I tried the oatmeal and it was amazing and hearty. Overall, I highly recommend choosing here to stay if you are in the area. read more

Nice rooms. friendly staff. comfortable bed. Restraint has limited menu and the seating and decor is just awful. $20.00 for buffet breakfast (high). read more

First the good: Waitstaff at the lounge was great. Very attentive and personable. My room was clean. The bad: No hot water in the morning. I wasn't able to shower before my day of traveling. My brother stayed with his family too and said they didn't have hot water in the evening 2 nights before my problem. When I told the front desk they said they would give me extra points for the future. Well, thanks but I didn't have a choice to take a shower today but I do have a choice to choose another hotel in the future. Right after I checked in, I saw on the news that someone hacked all the hotel guest data from there reservation database. Biggest hack in years! I asked the front desk about it and they were very standoffish. They said they can't talk about that and gave me a number to call. Well, that number was for a third party they hired to answer questions. But they couldn't answer anything. They referred me to a website with information about the data breech. That website was semi helpful. But it was like pulling teeth to get any answers! The front desk was not what I expected from such an established hotel. They were standoffish and seamed concerned for there own comfort and needs above mine. read more

I would never stay here ever again! Our hotel room was dirty, our mini fridge didn't work so we called and they gave us a new one that also didn't work, the smoke alarm lights were blinking bright green all night (nothing like waking up every few hours to the feeling your being invaded by aliens) and the walls are paper thin, we could hear everything the people next to us were doing. Pay the extra money and stay at a nicer hotel, avoid this place at any cost read more

5 Star customer service. Quiet clean room with lots of pillows due to 2 full beds. I would give it 5 stars but dratty Marriotts charges for in room wifi. I despise this nickle and diming charge! So pre 2000. I Oh heck I have my own broadband aircard...but come on Marriotts get to speed! I imagine the old school crotch-a-dee board of directors seeing revenue instead of good old customer service. Grow up and get with the times! read more

I love this place. Anytime friends or family come to town I have them.stay here. Clean!!! Very friendly staff. I live down the street and will.stop in for. An occasional meal and drink. Always a friendly staff read more

Great place so far. They really take their jobs seriously! The fried chicken sandwich was awesome. And, the staff obviously cares by reading the negative reviews and making changes based on them. read more

The reason i gave your hotel chain only one star like i said is because of the treatment your hotel gave me about the way i was dressed. My house caught on fire and stayed a your hotel the day after. Because i only had clothes on that my neighbors and the red cross gave my husband and i. I was made to wait 20 minutes before someone came to the front desk. Then the front desk had an attitude. So i swore when i got my house in order i was going to make this known. You cant judge a person by the way they look. read more

I would say 3.5 stars+ but not quite 4. The lobby area was modern and nice. Bar was nice with many TVs; sort of a mini sports bar vibe going. Restaurant was good with exceptional service. Omelette guy was especially friendly and deserves props for his kind treatment of a kid who dropped his plate. The kid was scared and the omelette guy kept repeating that it was no problem to calm him down. Great job! He also cooked a mean omelette! We stayed there for a soccer tournament. The whole hotel was over-run with the kids but managed it pretty well. Other than running out of two bed rooms they did a nice job. Front desk people were nice. Bell hop (Paul) was overly nice. No valet but FREE PARKING. Oh ya, nice big gym and nice pool/hot tub area also. read more

The rooms are nice and the hotel is nice but they won't reserve double bedded room. We travel for a living. I've never heard of not being able to reserve a double. Otherwise a nice experience read more

I've stayed at this particular Marriott on more than one occasion and have had nothing but great experiences. Check-in has been simple and efficient. Always someone friendly and willing to help. I had to mention on our last stay that there was a damp spot on the ceiling after a particularly hard rain and they immediately moved us so that it could be addressed. The rooms are clean and the beds are incredibly comfortable. They have a nice pool and fire pit area as well. The breakfast buffet is not only convenient but good! They have a nice omelet station that my husband enjoyed. The hotel is convenient to the Stoneridge Mall and BART, the local transit system, that can take you into San Francisco if desired. A great choice in Pleasanton. read more

The service is great! I unfortunately booked through priceline and DID NOT GET A GOOD DEAL!, When I ckecked in, I found out I could have gotten a better deal calling Marriot direct, without all the restrictiions and fees priceline has. Anyway, Megan S at the reception heard my stroy, and gave me a free coupon for breakfast! I am a Marriot reward member and she treated me like royalty! Thank you Marriot and thank you Megan S for such a wonderful stay. We will definitely come back!!! Elias M. read more

Stayed for 4 days. Staff was great. Anything we needed they did for us. Very helpful with shuttle rides to the BART. Good room and pool with fire pit was very nice. Would stay there again with no problem. read more

Just stayed here this weekend! One of the busiest weekends of the year. The front desk staff were amazing, even the cleaning staff were very polite. Rooms are very clean and comfortable. I would definitely stay here again! read more

Not a bad place to spend the night. Staff is really friendly and the rooms are clean. My single only complaint is you have to pay for the wifi. read more

I am a frequent visitor, but everytime the Warriors play on National TV the channel only works in the Bar. Tonight TNT is diverted to CNN. I will not be back with this dishonest practice to prop up bar sales...poor form bay area hotel read more

I'm sorry, but it's been literally a nightmare staying here. I pulled up into the parking lot today and there is a hypodermic needle on the ground under the car and the Pleasanton police department in the parking lot to greet me. We check in to our room which was booked as one with two beds, only to be told that there are no rooms with two beds left. We check into our room only to find that it hadn't been cleaned yet! There are soaking wet soiled towels in the bathroom and streaks of a mystery black substance across the comforter on the bed. We bring this to the hotel's attention and ask them to please simply service the room. They promise they will and apologize.... Only to lead to later when we come back that evening to find the room still hasn't been cleaned. At this point the hotel is supposedly sold out, there is not a single person here who can clean the room we are stuck in, and when they offer to bring my clean sheets and towels I get one towel, one sheet, and one paper thin blanket.... To replace my soiled towels, sheets, pillows, and comforter for myself and my husband. I paid $300 for one night to stay here. Absolutely outrageous honestly to be treated this way. read more

Stayed here for 3 nights for a wedding and problems started not one minute after my arrival. Showed up at 1:30pm and was told checkin wasn't until 3:00pm so I was ok with waiting and grabbing lunch in the lobby. Ordered my food at 1:45 and did not recieve it until 3:00pm by a different waiter that had to call out the meal as the previous waiter told him in passing that "some people over there ordered a couple chicken chibatas." At 3:00pm I tried to check in again and the room was still not ready so I finished my food which was decent and checked in at 4:00pm. The next day a number of family members that had children decided to go play in the pool and enjoy the sun. Well the staff was too lazy to check the pH of the pool and or hot tub so rather check it twice a day they over chlorinated them. All of the Children ended up with CHEMICAL BURNS and had to spend an hour plus in the shower sobbing. A lot, and I mean a lot of other horrible stuff happened but these are the main two I witnessed and experienced so rather than rant for an hour (which I have the material to do) I'll let you avoid this hotel and save you a chemical burn! read more

Beautiful rooms, fully-equipped gym, heated pool. The best thing about this property is the service provided by their staff. Everyone is doing their best to make your stay as comfortable as possible, from the front desk to the manager. I like staying in hotels were I see that the managers or proprietors are active, not just sitting in their cubicle looking at accounting spreadsheets. Great job, Marriott Pleasonton. We hope to stay here again. Note 1: The chef at breakfast was outstanding. Very friendly and personable. The all-star of their team in my opinion is Christina, a waitress at their Market Cafe. Extremely hospitable. Note 2: Parking is free and there is a nice mall just across the street. read more

I have been here for 3-days and had to fight the front desk to get housekeeping will hang up on me twice. Gone down to front desk and the laughed off, Starbucks in lobby does not accpt Starbucks per-paid cards, had to argue with the attendant to get cup, in room service is zero. will not come back here ever again. read more