I read the reviews and I knew it was going to be expensive, but I wanted to see what the hype was about. I searched online for their menu to see the prices. Unfortunately, they did not post it and with good reason. It's gourmet prices for a subpar chicken. Upon arriving, I opened the door for three women. They stood in line in front of me staring at the menu. I had yet to see the menu, but the three women turn around and walked away. I knew I was in for a surprise. A two piece and one side was nearly $10, a three piece and two sides were $13.51 after taxes (this was my order--one grilled, two fried, mash potatoes and fries), four pieces was nearly $20, and 16 pieces was $33. Odd pricing. Reminded me of "Rush Hour" when Chris Tucker was speaking with the kidnappers on the phone, "Fifty million dollars?! Man, who do you think you got? Chelsea Clinton?" They brought me my food fairly quickly. The chicken was luke warm which means it's been out for quite a bit. I took a bite out of the fried leg and it was very bland. Crunchy, but bland. If KFC had 11 herbs and spices, Pollo Campero had one. It tasted like a white person seasoned the chicken (no racial, it's a joke). But seriously, I smothered it all over with cholula hot sauce in order to eat it. The mash potatoes with gravy was disgusting. I couldn't quite place my finger on what made it taste so bad, but I left it alone. It was very odd. The fries were decent. I would be surprised if they messed up fries. The dinner roll was a King's Hawaiian and it was cold. They should have warmed it up. The grilled chicken wasn't bad. It had a little more flavor and was quite moist. However, I still had to smother it with hot sauce. If I compared it to El Pollo Loco, I would choose El Pollo Loco every time due to the pricing. How are they charging such steep prices when their chicken tastes worst than Popeyes, KFC, El Pollo Loco, Church's Chicken, Jollibee's, and I only listed the fast food chicken establishments. read more

Pollo Campero Covina - Chicken Shop Near Me - Covina, California

I feel like this place is highway robbery. Came here and ordered a 8 piece meal with 2 sides. It was like $33 dollars for an 8 piece combo. $33 dollars. I know most of their customers is latino, and it's almost a latino on latino hate crime. At drive thru, i thought to myself, well the price is high, but maybe their chicken is juicy and really good. The fried chicken wasn't even that good. It was greasy, and the pieces were small. Because the pieces were small, they were dried out a bit for the wings and legs. The tortilla was hard, like they micrwaved it for a bit too long. The rolls was dried out as well. Dinner rolls/hawaiian rolls dont dry out easily. The mashed potatoes and gravy was decent. I like it. Coleslaw had way way too much sauce. To sum it up, i put this place on par with KFC. But i mean the price is crazy expensive for what it is. read more

My boyz really liked the chicken, and nothing else. I, myself thought it was pretty salty, but I honestly sometimes think that my taste buds are changing . If my boyz crave this chicken again we will definitely skip on the sides, the beans were very watery, the rice was not what I expected. Forget the fries they were very stale. However, I did like the plantains! One of my other boys had the sandwich and claims he really liked it. But thank you for opening one near us to try! read more

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A new restaurant in city of Covina. They had their own enterance and exit in Walmart / El Super plaza. I had to drive around and around in the plaza until I realized they have their new enterance on arrow just before the right turn to N. Azusa. I read it's better to order through drive thru but I preferred to enter the restaurant and check it myself. The place was packed and it was just around afternoon. I ordered the following: - 16 pieces of chicken for  $33 - 3 Side dishes: Coleslaw, campero beans, yuca fries $12 - Horchata 2.50 - Empanada trio and French fries The employees were very nice and friendly. The service was fast compared to the large numbers of orders they got during the time I was there The food was delicious but it was a little greasy. Their horchata is not very creamy and it doesn't have the cinnamon taste But in general, I had a very nice experience and of course it is a good addition to Covina read more

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This is my first time eating at a Pollo Campero restaurant. I walked in and waited a few minutes to order my food wait time wasn't very long consider they were busy for dinner. That's a great point as it lets me know this place is in popular demand. I work in DTLA area and am use to seeing this business on the Westside of Los Angeles. I regret not dinning earlier on. I ordered my food and the cashier and I were joking about my order not being complete. She assured me that they present the verify food before leaving. As time passes I noticed the people that ordered after me were being served and at first I was thinking it's probably because I have a huge order and someone was working on it. When I approached Ronald the Store Manager he went to verify my order and for some reason my ticket was overlooked and apologized for the delay and kitchen error. He took action and immediately went to work on my order personally. This type of service keeps customers coming back. I won't lie I was upset took a couple of breaths and thought if I lashed out what good will it do me? The Manager apologized and went straight to work on my order. I truly appreciate when people even business take ownership of mistakes and make a person or even customers feel appreciated. Despite the cause. I'm truly grateful and extremely thankful that my family and I ate a great meal and believe me this meal was delicious as my 2 year old tells me. I will definitely be returning. The service is great, the food is delicious and the ambience is relaxing and definitely clean. Thank you Ronald the Store Manager. read more

Food is Good. But I think is a bit too pricey. I purchase a 12pc meal and pay $55.00.

This is a decent fast food chicken spot! Ordered the fried and grilled chicken, both were pretty good. I got plantains and yucca fries for my sides, but I wish I got rice and beans. The staff are all very friendly inside the restaurant and they have great fountain drinks, their mango juice is my favorite! read more

Pollo Campero Covina - Grilled and fried chicken with yucca fries and plantains - Chicken Shop Near Me - Covina, California

Honestly I like the food here and the price is fair... I seen a lot of reviews bashing this place for what it doesn't have. This isn't pollo loco, that's across the street. This is pollo campero. Review what the menu has instead of what it doesn't have. It's like going to BK and bashing it because it doesn't have McDonald's fries... If more people were open minded and actually give the food a chance, it'll be a different. Overall.. Food is good, price is reasonable and drive thru service is very friendly. read more

Pollo Campero Covina - Chicken Shop Near Me - Covina, California

definitely better than i had expected. i had read some really astute reviews and their average score use to be much lower. my mom was itching to give it a try so we bit the bullet and stopped by. upon entry we were second in line but waited quite a while. once we got our chance to order we found out why. we had to triple check our order while ordering and it was still incorrect. we had ordered a four piece meal and i guess they only want to give wings and thighs and you have to request legs and breast. we eventually only received wings leg and thigh. we wanted a piece of each but lol its ok. we also got an empanada, coleslaw and mac and cheese. the coleslaw was fine for a chicken shop, and the mac was on par with el pollo loco. the empanada looked so burned but the filling was amazingly delicious and the crunch was appreciated. my favorite item and i would definitely recommend. overall it was an ok visit, something to try every few months as a treat or quick snack thanks to those yummy empanadas. read more

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Save yourself..! the food is overpriced!! it's not even that good doesn't even have any flavor! The only thing I like from there is the beans‍.. read more

So much hype! And it's pretty worth it. The line for drive thru and take out seems long but you get served pretty fast. Got the 8 piece chicken only for $21. It's pretty steep but I think it's worth it because you can do 1/2 and 1/2 on grilled and crispy. Both are so good and definitely enjoy it with the campero sauce that they serve with the yuca fries. read more

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Not worth the wait or price! Went in on a Tuesday, 2pm dine in. There was a few people ahead of me inside and about 3 cars drive-thru. When ordering they were out of empanadas & rice. Chicken was cold and pretty dry. The fried chicken is bland. The bread was also pretty dry. Favorite part was the canned beans Pros: friendly staff, clean dine-in read more

Pollo Campero Covina - 2pc meals - Chicken Shop Near Me - Covina, California

Chicken 8/10 It was kinda cold, however taste was pretty good. Coleslaw 9/10 Must try, it's good. Fries 2/10 Very cold fries. Yuca Frita 2/10 Very cold yuca. Rice 5/10 It was kinda cold Beans 6/10 They are good. Just not a fan of pork on them Bread 2/10 Cold bread straight from the bag. Food freshness 3/10 Food felt a bit cold probably has been sitting around for a while. Flan 8/10 Must try. If you get it, don't forget to flip it out Aguas Frescas 2/10 Not hand made. Just powder aguas. They were playing country music. I feel they should play Spanish music to make it more nostalgic. Parking was super small, some lady ran over a curb while leaving. Customer service was good. read more

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Just opened this week, my boyfriend was freaking out because he used to go to the same place in El Salvador when he was little. We got the two piece meal and the Campero bowl. Both were made super fresh and the flavoring was amazing. Pricing is not bad as the bowl was very large for only $11 compared to some local fast food places that serve small low quality bowls for $14. This is the opening month so I would plan ahead and order or expect the wait time to be pretty long. I think the bowl is worth it the most!!! So so good!!! Beans so good, corn so good, guac so good and most importantly chicken was so gooood!!! read more

Friendly service. Restaurant was clean and family friendly. Food was good and portions were good. read more

Pollo Campero Covina - The inside of the restaurant - Chicken Shop Near Me - Covina, California

Came to get a 12 piece grilled chicken and when I got home and took a few bites of my chicken and it was raw inside. I'm happy that I caught it before finishing my meal. This is not okay. And that's that we waited 30 minutes for chicken to be "ready" then drove home and had to drive back... all the lady said was "oh that happens a lot, sorry". I hope I don't get sick and I definitely won't be coming back. read more

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My first time at Pollo Campero and the food was so good! Not the best fried chicken I've had but it was fulfilling. The sauce is the only issue ive had. It was mildly strange tasting it was spicy but it also tasted like a bad spicy. I know it's out of the workers control and it's more of the company's recipe. Everything else was so delicious. The mashed potatoes tasted authentic unlike KFC where it taste pre heated lol. My favorite were the fries. Jimmy took my order and he was incredibly helpful, he attended the in-store line and the drive thru, despite being super busy he maintained a very positive, patient, friendly, welcoming, and productive attitude. My experience here was very satisfactory and a success. I will come back and hopefully try the fried chicken in a combo!! read more

Pollo Campero Covina - Chicken Shop Near Me - Covina, California

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Amo el servicio de esta tienda me gusta la comida de aquí y tiene buen estacionamiento

Pricy but good fried chicken. But for a leg and thigh $8 not sure if I'll be back. Make sure to try their campero sauce if you go.

Their food is excellent. Other people's reviews are very misleading - with the exception of certain factors I cannot account for in my experience, like missing/incorrect items or long wait times. My boyfriend and I ordered two spicy chicken sandwiches and a family size macaroni and cheese. Surprisingly, we were able to order through Uber Eats delivery at 9 AM on a Sunday, which are their store hours (as of 9/3/23 as posted on the website). The price point was on par with every restaurant nowadays. The same people complaining might also go to Chik-Fil-A, Raising Cane's, and other expensive (sometimes overrated) fast food restaurants. You can find a way to spend around $10 per person. The sandwich's habanero sauce managed to hit that perfect heat zone; it delivered a real kick without overwhelming. The macaroni and cheese was the perfect complement - no off taste as another reviewer mentioned. The chicken serving per sandwich was far more generous than any other comparable restaurant. Upon finishing the meal, we were very full and content. There are locations in multiple countries for a reason, so if the food choices appeal to you, trust your gut and try it! read more

Ok so the chicken is a A+ but the cole slaw is D+ and the fríes are trash F- Yo can y'all give me fresh fries please And the cole slaw from canes please Next time I'm only coming here for the chicken The sides here are trash don't even waste ur money Just buy the chicken go to canes get the cole slaw n to McDonald's for the fries !!!! U gonna thank me later lol read more

I ordered the 3 piece meal and received 2 legs and one thigh. This cheap company, you would think they would at least give two thighs. This place is crazy expensive. The chicken has no flavor, I ended up using my leftover chick fil a sauce to flavor the chicken. I guess the reviews are true, this place is trash. read more

It's pretty average fast food. Got chicken nuggets and fries, definitely in the salty side, and I think they had signature sauce but it was in memorable. Their empanadas were decent but everything has a faint pickle juice flavor overall. read more

Place is clean, good customer service. So glad they have plaintains and yucca fries. Chicken was nice , golden, crispy. Good value for price. I was pleased they had Jamaica. If you dine in they use real plates. read more

The chicken is really good. However, next time, I'll just order just the chicken, no sides. The yuca fries & normal fries were not fresh. The beans were too spicy for my kids (but pretty good). Fruit, cucumbers, and mac & cheese were served at home. The staff was helpful when I asked a lot of questions (1st time there). The restaurant was very clean & well lit. I'm definitely looking forward to our next visit read more

Les recomiendo que no vengan en sábado en la noche, no estan organizados no tienen un líder que los dirija. Los que toman la orden no saben hacer su trabajo, había un muchacho que le pedimos que limpiara una mesa sucia y se tardó más de 15 minutos y no estaban ocupados, y solo se ponía hacer otras cosas y nos ignoraba por completo hasta que se le fue a decir. Y venía enojado y diciendo habladas. Pésimo servicio al cliente si no saben tratar ala gente no trabajen aqui. El pollo está rico pero la Coleslaw horrible, las papas tiesas y aguadas y el arroz parece si lo hacen desde ayer. Pésimo lugar para comer en familia definitivamente no es recomendable read more

Amazing staff ! First time trying the pollo . I did the drive thru at night and the girl was very patient and took my order correctly . They were considerate and advised me it might be few mins so I parked on side . While I was waiting another employee getting off her shift noticed I was parked and I must of looked like I didn't know where to park so she politely came up to my window and said are you waiting for an order . I said I was, and she said let me go check but your parked in the correct place .she went inside and followed up on my order and even brought out a cup for a drink on the house . Talk about great customer service ! She dersrves a raise ! Great employees on night staff . She was an elderly Hispanic woman . Lovely person , thank you again . Chicken was so flavorful ! Yucca fries were great too ! read more

Finally made it to this new location. I've visited a location in LA years ago. I was excited to try this one. I remember back when my grandma would bring a bucket from Guatemala and chowing down on some Pollo Campero past midnight. The menu is extensive which was a surprise. Sandwiches, bowls, salads, and other options. I came for the fried chicken. The chicken was nice and crispy. A reason I decided to dine in was just for that. By the time you get home fried chicken gets soggy. My son like the grilled chicken it had good flavor. My younger son had the chicken sandwich which he liked as well. I would pass on the cole slaw. The yucca fries, plátanos were good. Little on the pricey side. Seemed like some orders were taking a while. I don't know there something about having this chicken after five hours on a flight that makes it taste good. Now I don't have to wait so long to have some. Haha! Overall chicken is good I would say eat it there and be ready to wait a bit. read more

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One thing to say......they run out of chicken! Husband and I have been wanting to try this place for a while and we finally go through the drive through only to have them tell us they were all out of chicken! Lol. Enough to discourage us from ever trying it again. read more

First time visiting Pollo Campero. I was apprehensive about their 2 1/2 star rating, but decided to give them a try. We ordered their 3-pc meal which was priced at $11.25. We got the breast, leg, and a wing (+$1 more), 2 sides and a roll and it came with the Campero sauce. For the sides, we chose the yucca fries and coleslaw. The sauce IS IT! It tied everything together. The chicken was not overly breaded and was juicy, but it tasted a lot better with the sauce. The yucca fries were perfectly salted but the Campero sauce gave the yucca fries a definitely enjoyable level of flavor profile. The coleslaw was the least liked part of the meal. It was heavy on the mayo and celery. Service was fast and friendly. The dining area was nice. They have regular tables and booths as well as bar height tables and chairs. Their restrooms are gender-neutral with a pull-out baby changing station. Parking was adequate. For those who want take out, you can order online and then pick up or go to the drive through. read more

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I just spent $91 on some dry ass chicken that compares more to the size of a dove. Bought 2 8 piece family meals, one fried the other broiled. The family sides are small. No wings or breast in the 8 piece just drums and thighs! No salsa, just some packets of cholula! Better off going anywhere else! read more

Pollo Campero Covina - Fried chicken and broiled chicken and sides! - Chicken Shop Near Me - Covina, California

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We went through the drive through and they said we would need to wait 8-10 minutes for our food. After 20 minutes, we still had not received our food. We were excited to eat the food but the service just takes way too long and it's very inconvenient especially when they have a drive thru - but there's no point of going in the drive thru when the service takes that long. BY THE WAY.... FYI - a combo does not come with a drink.... so even though every other fast food place in the united states provides a drink in a combo, pollo campero DOES NOT.... which is just questionable? like why would the combo include the entree and side but no drink.... anyways the pollo is good but this would not be my first choice for fast food. read more

Kinda disappointed. This is the grilled chicken and the manager said "this is the way it comes" Burnt? He said it's Guatemalan style food and they season it a certain way. AND we were shorted dinner rolls. I 100% understand the seasoning.... But the chicken was charred. The fried chicken (provided by the manager that said "let me get you chicken that is not as burnt") Underneath was good but to spend $70 on a meal and get burnt meal... not impressed for my first time. read more

Pollo Campero Covina - Grilled chicken and fried chicken. - Chicken Shop Near Me - Covina, California

Food...best fried chicken I ever had! Tender and full of flavor. Excellent service Jimmy was the young man who assisted us. Nice very clean inside. And food is served family style...nice!! read more

Pollo Campero Covina - Hibiscus drinks and yummy roasted corn rice. - Chicken Shop Near Me - Covina, California

I order a 16 pieces meal and when I got home and open my meal, there was only 12 pieces of chicken. Not coming back here any time soon. Make sure you double check your orders before you leave if you do come here. Update: I am not going to waste hours of my life to try to get 4 chicken pieces back. This was our first time trying Pollo Campero and we get the worst experience. My friends and I already decided on not coming back. read more

Como en el segundo dia del gran opening se quedan sin pollo? Si saben quevan a tener mucha gente? Como pasa esto muy mal para comensar suerte necesitan prepararse mas they run out of chicken on there second day of business how does this happen is like going to a pizza place and they tell you they dont have dough ‍good luck they need to be more prepared read more

I bought the 30 piece campero. Mind you it comes with no sides and 2 of the 9 piece that comes with a side and a roll each. Paid almost $80 I get home to find out they didnt even give me buffalo sauce but chalula sauce. Chicken campero are like chicken nuggets are dry and hard never ever again. read more

I don't leave reviews just to leave reviews - be forewarned that the "large" sides are miniscule and "filled" 2/3 of the way up (soda can pictured for reference). I haven't even tasted the food, but this review is not about that. read more

Pollo Campero Covina - "Large" 2/3 filled beans - Chicken Shop Near Me - Covina, California

Very nice always so welcoming and very delicious food. The employees there are always so kind. Love this place. read more

Pollo Campero Covina - so nice and the food is always so good and fresh and I got a cashier. Her name tag said Jessica she was really kind and patient - Chicken Shop Near Me - Covina, California

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I ordered the 3 piece meal. The chicken was lukewarm but did have some flavor. The plantains we're very good and cooked perfectly. The beans were bland and lacked flavor. However, most notable was the prices. It does appear that the prices are a bit steep in comparisons to similar establishments. A 3 piece meal is $11.25. At El Pollo loco it's $8.25 (meal) and $10.75 (combo). The quality of the meal definitely didn't justify a high price tag. And, the overall flavor profile fell well short of the likes of El Pollo Loco and Juan Pollo. read more