My favorite place to get some filling fast food for a cheap price. A small tropichop alone is enough to keep me satisfied for lunch or dinner. My only gripes about the place is that sometimes the wait can be pretty long even in the drive thru especially when everyone is trying to get their dinner for the night. The service here is decent but there have been times even after repeating an order that you don't get exactly what you wanted. read more

This is a review for the new hot, fresh pressed Cuban Wrap sandwich. Wrapped in a tortilla and filled with meaty goodness, that crazy curry sauce, cheese and the requisite pickle. At $4.79 it is a quick lunch bite and better than the Whopper Jr across the street. read more

I wanna give the OWNER of Pollo Tropical a 1 star for not expanding this chain so that I can eat this store's food in my hometown whenever I want. Pollo Tropical is completely and utterly delicious! The variety of their menu is what pleases me most: several meat options, a plethora of delicious sides, great desserts/smoothies...oh my lands this is some good eating! "Yea yea, but what about the cost" you ask? Okay, yes, you may have to tack on an extra dollar or two more than your usual value meal price but in exchange you lose the bland taste & full, yet unfulfilled feeling character of your average fast food meal. I'm talking a SATISFIED full that surely had me patting my fat belly with a pleased as spiked punch look on my face. If you're staying in South Beach, this location seems to be the most convenient because you can walk up a few blocks to catch the bus to this location and/or shell out about $11 for a cab ride if you're too full & fat feeling to be waiting for the bus on the way back. read more

Workers are incompetent. Spent 30 minutes waiting and got the wrong order. Please no one come here, it's really terrible.

I went there tonight after not having been there for ages. They have the Lite Citrus Salad and 1/4 Chicken on the menu but nowhere can you see that there's not a possibility to chose your preferred kind of meat. The cashier tells me, very politely at all times, that it can only be served with white meat. I, of course was confident this was an easy fix and ask for the manager, guess what! She didn't even turn around to look at me and waving her head says: 'nothing can be changed'. Forget about the customers, since when is this good for business? read more

My girlfriend, my friends and I flew into Miami last Friday night and checked into our hotel while waiting for another friend to arrive by car. It was 11:30pm by the time our friend arrived and we were starving since our flight didn't include a meal. Luckily Pollo Tropical was right across the street and open for another half an hour. Unfortunately they basically ran out of everything but chicken around this time. Also by the time we made it across the street (in pouring rain, f*ck Miami weather) and decided what we wanted, they told us we had to take everything to go because they were going to close. So we just brought everything back across the street and ate in the hotel lobby. My girlfriend and I ordered the 1/2 Chicken Platter. For our sides we had the Caesar Salad and the Yuca with garlic Sauce. The chicken was really tasty and juicy. Amazingly even the breast meat was juicy. My girlfriend basically ate the entire salad and she hates eating vegetables so that's saying something. I ate the yucca but I have to say, the texture was very unappealing. It was all slimy. My friends (another couple) ordered the Whole Grilled Chicken family Meal. They're insane! Somehow they actually managed to finish 3/4 of the chicken, the 4 rolls, a side of black beans and 2 tubs of rice. That is nuts I tell you! Nuts! I'm the type of person that loves condiments. Pollo Tropical does not disappoint when it comes to condiments. They have a pretty wide selection here. My favorites were definitely the Cilantro Garlic and the Curry Mustard. I found myself shredding the chicken meat just to dip in all the sauces. read more

Small portions of rice and yucca. The yucca was hard and the grill chicken was dry. We had to use 3 mojo sauces to eat the chicken and the shrimp were small and not what was expected read more

Today we were coming back from the beach at Crandom Park while fighting to traffic on US1 we decided to pull into this Polloi Tropical for a quick meal. Placed was packed and overall enviroment was clean with tropical island music playing in background. We ordered the whole chicken family meal for under twenty dollars and that rice and beans with two side orders. This is fast food with home cooked flavor at a very affordable price. Healthier alternative to moat fast food chains and sure beats having a fast food burger any day! read more

I just had my first Pollo Tropical experience. I am pleased with the results. For about seven bucks, I was able to get away with a quarter chicken, rice, beans, bread, and a drink. At first I was a little sad because each item only occupied a couple of cubic inches. Especially the beans-not a lot of those. Then again I just watched a sizable group of people throw out all of their rice, so I can see why PT might not want to load it on. The item that really did it right for me was the sauce bar. I count ten sauces. Ten sauces. Ten sauces. That's a winning number! Also the chicken was good. Grilled chicken always is. It was gratifying to peer into the grill in area and see 50-100 dead birds sizzling away. Very primal; well done. I shall return to one of their Orlando locations. read more

My emails and tweets have gone unanswered so here is what I have sent to them: My girlfriend and I visited [this] location on 2710 S. Dixie Highway on Wednesday 5/15 at 11:30 PM and had issues with the service at the drivethru. We ordered a whole chicken meal and wanted to add a side of two chicken breasts to the order. We were RUDELY told that the restaurant doesn't have ANY separate chicken breasts. We found this very strange, seeing as we were ordering and receiving a whole chicken meal that automatically comes with two chicken breasts, so it seemed impossible that the restaurant could have NO separate chicken breasts to add to that meal. Instead, we ordered a side 1/4 chicken, WHICH ALSO HAS CHICKEN BREAST?!?!? How is it that the restaurant could not have just cut these into separate chicken breasts? And the least the guy at the intercom could have done was not be rude. So, moving on from that we decided to get our sides. Beans, rice, and plantains, except, oh no, again, we were RUDELY told that the restaurant DID NOT HAVE ANY MORE PLANTAINS. Unfortunately, your restaurant was the only option open to us after a long night of performing and we needed to eat food or else we would have left after being treated like a nuisance. We were given the distinct feeling that we were bothering a restaurant that is trying to close early. There is no excuse for a restaurant that serves chicken to run out of chicken or plantains or anything for that matter. Weirdly, your Twitter feed told another customer that exact same thing on THE EXACT SAME DAY that we had our issue. Ridiculous. We will not be coming to this location any longer. I have included a link to the tweet where your account said it was unacceptable. https://twitter.com/pollotropical/status/334649064991903744 read more

Very disappointed upon ordering my food her! In Orlando is very different then down in Miami area. I was very grossed out when I watched them not wear gloves to replenish the rice and or hairnets. Also, my order was take out and I had to wait 20min to them to add ice to the machine .. I at least said thank you to be polite yet I just got a stare.. lastly, I went home to eat my food and notice small onion pieces (mind you I didn't order onions on my tropi chop) and a white hair on my tomatoes. Am Currently having a tummy ache. Very grossed out! read more

If I could give this place no stars I would , this place is horrible went and ordered my food through the drive thru they forgot to give me my soda and my large yuca , I went back and tried going inside to pick up my missing items turns out it's closed at this time it's 10:10pm more or less when I look on the website it states they close at 10:30pm.... I went back on the drive thru line with about 7 cars ahead of me in which I waited for them to tell me at the window the yuca they have is burnt If by any chance I wanted something else I then said I would like fries , the gentleman at the window went to the back to make the fries , he then comes back to tell me the fries are burnt and he can't re make them because they are about to close. The cashier then asked me if I wanted a refund I told him yes , he then leaves to get the manager and comes back to tell me the manager can make the yuca frita if I wait , at this point the food that I ordered is cold and I stated I wanted a refund , he proceeded to get the manager and I told the manager I should get a full refund he stated that he will not give me a refund because he cannot do that he gave me back $5. At this time every other pollo tropical was closed due to me wasting my time with this pollo tropical , I DO NOT RECOMMEND ANYBODY TO COME TO THIS POLLO TROPICAL read more

Cheap fast food chain and Open LATE - or later than all other places! When all other restaurants close on you... you can always rely on Pollo Tropical to be there! I had a Tropi bowl... yellow rice & chicken and it was $3.~ Cheap huh. My b/f had the ribs and chicken. Yeah the food isnt superb but it is a fast food place and it is super cheap - what more can you ask for? read more

Flame broiled chicken, Ribs that fall off bone, slathered in cilantro mayo sauce and BBQ guava sauce. Get's me hungry just thinking about it. Served up with rice and black beans, we NEED the Trop here on the West Coast! In the mean time, all I can do is dream read more

Awful service. Waited 20 minutes for a bland rubbery piece of chicken. They forgot half of my order and did not seem to care. Will not be coming back read more

Best bang for your buck! Get ready for a line, everyone and their cousin is at this Pollo Tropical at any given time. read more

Service can be a bit slow, but I find that this location does a better job of restocking their utensils and sauces than the Biscayne location, which sometimes had crusty sauces (especially the garlic cilantro sauce...yes, I know, gross). The drive-thru attendants have always been friendly and chatty, they act like they enjoy their job, though I am sure they don't, as we all know it's an ungrateful job. Whenever I am looking for a quick, easy, cheap meal, Pollo Tropical is my go-to place. Certainly healthier than McDonald's and other food options and right on my way down south when I am going to visit family! read more

I always order online through their website, picking it up at the location 2710 S Dixie Highway - Miami FL 33133. My family and I like Pollo Tropical, and like the comfort food of this chain BUT lately their service has been unsatisfactory, in a sense that all the orders that I have made have come incomplete. This always happens and seems the personnel have not been very attentive. This upsets us a lot. At this time I attempt to contact them by phone and nobody answers it. read more

This is my local place. I come here at least 5 times a week (via drive-through since I live only 2 minutes away). I love it that it is open late until 11-12pm every night. I always go for the 1/2 chicken. You can always request for "extra juicy" chicken. The extra juicy is definitely worth asking for. The meat is tender and flavorful. The skin is crispy and it'll fall right off the meat. I'm not a fan of dry chicken. The guava bbq sauce is delicious! Great for $5! Every now and then, I'll actually go and actually sit inside the restaurant. They keep the place pretty clean. This restaurant is EXTREMELY busy during weekday lunch hours. There are plenty of contractors who go here for lunch so the bathrooms can get dirty quickly. However, the employees make the best of keeping the place clean. Even though you may have to wait in a 15 person line, the food comes out very quickly. You'll have your hot food in no time (this is also the best time to get non-dry chicken). Plus, they have free wifi! read more

Came to Pollo Tropical on lunch today around 1 pm. The parking lot was chaos as the line for the drive thru blocks the normal parking. Inside the restaurant is spacious with tons of seating and some outdoor seating. I ordered the trio with the 1/4 chicken, pork and ribs with the rice & beans and the yucca with garlic oil. Everything was just mediocre except the yucca which I would never get again. I do recommend the spicy poyo poyo sauce. It took about 10 minutes to get our food. Between Pollo Tropical and Pollo Campero, Pollo Campero wins hands down everytime. read more

Here in Miami for a few days and think I found a spot for brunch and dinner!!! What a great combination of Caribbean and Latin American food. Delicious and affordable, what more can someone on a budget ask for!!! read more

First time here and I have to say it was pretty good! I enjoyed the pork bowl with yellow rice, meat wasn't dry and it was the perfect amount of food and only $4. Definitely a fast food feel, very convenient and clean inside. You must try the guava BBQ sauce! read more

My experience today was very bad since when I made the order for the drive through the young man named Jose, who did not understand what I was asking, and in a very disrespectful way told me to speak better in Spanish when passing by my order. pay at the window I made the employee see that they had been very rude to attend me to which he replied that with a burlesque way he moaned because according to him I did not speak English, to which I told him to call the manager and he said that he was listening and that at no time he had treated me badly and that he did not have to put up with me if I had problems. It is a real shame to meet people who mistreat you just because they have had a bad day or they do not like their work: The only reason I go to this place is because they have the best taste in their food but with Today's attention I recommend that you value the client more. Please be careful with the employees to take your order for the drive trough read more

An employee named Helmis was really rude . I ordered my food to dine in and they had packed everything to go and another employee told her no it was for here and Helmis rudely said "no it's the same thing just give it to her like that on a tray". That was really rude and I will never come to this pollo tropical ever again. read more

Great food and the atmosphere is was great to eating inside i'm recommend. the salsa are amazing flavor.

OMG !!!!! I love your food very tasteful, fresh , so amazing service, I love my fist experienced!

8 employees all standing around with a line that moves like lava. Poor management. How do they make money? Good food tho read more

The cashier was very rude to me by giving me subtle faces of annoyance when i wast telling her my order. She gave me attitude just because she couldn't understand what i was saying. I was able to get her name from the receipt it is Yilian. I love pollo tropical but the service made me feel uncomfortable and unwelcomed. The servings were also incredibly small and not what I was paying for. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

Ok place to grab a bite if you aren't rushing. The wait time inside and out are ridiculous. They needed to hire more help.

Sometimed it is total ass. Unhygenic, cold food, no pride, sloppy and unkempt w homeless filthing up the drink machine and half empty salsa bar.... every once in a rare while the food is on point and sublime and the restaurant is in ship shape. read more

This place should not even have one star. They did not even have any food available at 7 PM at night for dinner. This place always has a long line. It does not matter what time of day. Service is very slow no matter when you go. Went at 7 PM and they ran out of chicken. That is absolutely unacceptable when the title of your restaurant is Spanish for chicken. Avoid stress and just go somewhere Else to eat. read more

Love this place. For the love of G-d, why don't they open a store in Manhattan?! The food is quality, delicious, and affordable. If you come late night you have to wait a while for chicken and when we were there recently they ran out of thighs. read more

Drive through experience was terrible the order was wrong. Took 30 minutes to get thru line. The bun on sand which was stale and they didn't have tea I ordered. Say no more. I won't be back. read more

Another pollo heaven. This location is very conveneint if you want to park any time even in rush hours you will find space. Top quality like all pollo tropicals and i just cant get enough. I will be back read more

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Best "fast food" in Miami. They have the best yuca fries. Their chicken is bursting with flavor and always perfectly cooked. Their black beans are almost as good as my mother's. Shhhhh. Their tropichops are really good....They definitely bit that idea from Chicken Kitchen (as they did their mustard curry tropical sauce), but I won't hold that against Pollo Tropical because I love Pollo Tropical too much to be annoyed by it. Don't expect great service (it's still a fast food place); do expect a very cheap, no frills, delicious meal. read more

This is my favorite Pollo Tropical location, only because the decor is nicer than the other ones I have been to. As other people have said they offer pretty good cheap fast food when you compare it to other fast food places. If you like garlic, try the boiled Yuca with garlic sauce, but just make sure you do not have to breath on anyone for a good long while. read more

Every damn time I come here they literally put 5 pieces of chicken on my tropichop. Not even close to a full chicken breast!!! And they didn't even put cutlery and why do they waste so much bags??!!....does my one little tropichop need a paper bag AND a plastic bag? Never again! this is THE WORST POLLO TROPICAL!!! HORRIBLE!!!!! I give up on this location, they're so stingy with the chicken and always making mistakes read more

Drive-through took 25 minutes; my food still wasn't ready when I got to the window. Horribly managed. Never changes.

Pollo Tropical is what it is. It is a place to get fast food that is quasi-healthy and quasi-tasty. It's better than a McDonald's or a Burker King, and good if you are craving grilled chicken with rice and beans, but not even close to the same quality as almost any non-fast food place. read more

This is the slowest pollo tropical on earth. Once you spend an hour in the drive through you'll finally get to order and find out that they don't have what you want. And if you decide after 5 minutes that you don't want to wait here, or have a sudden emergency and have to leave, then you're out of luck because you can't leave the drive through. So if you're ready to commit to a really miserable experience, this is your place. read more