So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

As long as you don't need to pick something up on a Saturday it's ok. The Saturday hours need to be…read morelonger.

I've been using a box here for eight years now. Not once have I had issues. They're professional,…read morefriendly, I can get my mail 24/7, parking in front as well as underground. Prices are reasonable so it's definitely a value and I've been able to get packages in different sizes. If you ever need to pick up your package after hours, simply call them and they'll leave your packages in a larger box. I also know my packages are safe. In all these years, not once have I had any issues with missing or damaged packages.

A few weeks ago I came in and got help from Peter; he is an amazing employee, very friendly, sweet,…read moreand nice. He's honestly the best.

This is a five star review for the staff at Studio City Mailboxes, NOT for Fed Ex shipping which…read morecreated the need for so much intervention on their part. I had important documents including a driver's license that needed to be shipped to my son in England, which I sent to be held for pick up. When my son arrived at the pick-up location, he was told by the staff in England that there was a special code he needed or they couldn't release the package (it was sent no signature required, addressed to him, and he had ID.) Knowing how impossible Fed Ex is to deal with, I went in person to Studio City Mailboxes to ask for help. One of the two employees on duty spent over an hour working with me on this before calling Michelle, the manager, who remembered me sending the package and said she would work on it even though she was not presently on duty in the store. It took several days to resolve because no one but Michelle and the staff at Studio City Mailboxes seemed to care or be willing to make any effort to resolve the issue. Michelle spent DAYS contacting Fed Ex, keeping me informed of her process, and even called my son in England to make sure he was ultimately successful picking up his package. Michelle then gave me a courtesy refund of the $70 charge for Fed Ex. I hope that Studio City Mailboxes was not out of pocket for the time and effort they made to resolve an important issue. This is what customer service by humans, not a chatbot, looks like. Both Michelle and her colleague understood the problem (which was not of their making) and the importance of correcting it, and did everything they could think of until it was resolved. They easily could have shrugged and given me the phone number for Fed Ex (which no human answers) but they never put it on me to solve this or to pay for inadequate service. I've been coming to Studio City Mailboxes for years, I've seen the staff, especially Michelle, deal with difficult customers and frustrating situations, and staff has always been courteous, professional, and proactive. I can't express my appreciation enough, staff's work and attitude is why I will keep coming back, 100%

Great place. The employees are always friendly and helpful. Great customer service. They deserve…read moreyour business

I've been coming for 6-8 years now. Notjing but great experiences, I have always found the staff to…read morebe super helpful.

Not getting my mail on time :( causing me to lose hundreds of dollars!…read more Missed deadlines for submitting documents missed appointments, expired coupons and now a bank card which was needed to work a week or more late sometimes! even after speaking to management a few times about the subject. They seem to be unaware of how important it is to sort the mail asap.

Ive been renting a mailbox here and using their shipping services for a while now and the customer…read moreservice is always fantastic. The staff is friendly, helpful and they always go out of their way to make it easy for you. They remember your name, answer all your questions and never make you feel rushed. Whether its mailing out a package, picking up deliveries, or just needing a quick bit of help, they handle everything with a smile. Its such a relieft knowing i can count on them for reliable service. Highly recommend this place if you are looking for a mailbox rental or a stress free spot to take care of shipping.

Kim is fantastic and always available to assist with any of my small business needs. I recommend…read morethem 100%.

I love the friendly atmosphere and helpful peeps (Jill and Pedro are do bomb). The service rates…read moreare very reasonable. They sell stamps and are happy to help ship packages. I highly recommend their package receipt service; I get an e-mail when a package is received and don't have to worry about "porch pirates" at my home. While larger package pick-up is limited to their open hours, you can get 24x7 access to your mail and small packages that fit inside your box. Reviewed by a happy long-time customer, Mike

Lesson learned, ask the price first. I went in to mail a card. I decided to buy a book of stamps…read more I was charged $16 for a book of 20 Forever stamps. I asked how much stamps were up to and the woman told me 60 cents. I haven't bought stamps in a while, so presumed she was right. Wrong! She overcharged me $5. Oh, she threw in one stamp free. I dislike dishonesty!! Don't go here, go around the corner to the mail place next to Starbucks!

I always ship things out through UPS but as I get out of work late, it started becoming a hassle to…read moredo so specially right now due to COVID-19 causing businesses to close early. I started looking up places that do shipping services and came across Mail Box Services Plus. It seemed too good to be true since I'm about 2 buildings away so I walked over there and was greeted by Tina and she was very kind and helpful from the moment I walked in. She definitely made me feel right at home and answered every question I had without hesitation. I ended up staying a client with them due to their service and family ambience Tina gives out towards everyone. A few months ago I opened a business and now I also have a business mailbox with her and have had nothing but great experiences with Mailbox Services! I highly recommend this place to anyone who loves a family ambience with professionalism combined in one establishment. I will continue to remain a loyal client with Mailbox Services in the foreseeable future. Thank you Tina!

Don't trust this place…read more I went in Friday a.m. asking for same day delivery. Explained how important delivery was for same day or next day for documents. (Sat). Was told no same day, but could send next day. Paid almost $100. Checked tracking # the next morning and saw they scheduled delivery for Monday am. Frantic, I called the store, 9am sat. A woman answered and when I explained the situation, she laughed and said "everyone knows Friday am "next day" means next business day. Last time I'll use the services here.

I've been going to this place and recommending others to go for the past 5 years... I recently went…read morefor a service and kindly asked about the process because I was unsure, the owner responded with, "I don't know and I don't care either." Extremely rude and unnecessary comment. I will not continue supporting this place after this occurrence and wouldn't recommend to others moving forward.

The best and most reliable notary services, certified mail, shipping, mailbox rental and other…read moreservices. etc. This is a family business with fantastic, impeccable. service. Also cards and gifts, wrapping, etc. As other reviews have observed, they go above and beyond in helping their customers. Support this neighborhood treasure.