Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

Was such a pleasant and easy process to set up a mailbox with them! Def recommend to anyone looking…read morefor any package/mail related business!

I visited this business last week and I'm sorry to report that the Girl at front counter was…read moreextremely rude. And she spent about 20 minutes on her cell phone speaking in a foreign language. Didn't seem like she was conducting business- just social. Lady doing prints and photos, etc was very friendly and polite! I would rate her 5 stars.

I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

Manager went above and beyond for me on a project I was working on for my boyfriend. Staff was very…read morenice. Every time I've been in there they've been able to help me with what I need.

I actually frequent this UPS Store location often. Whether I'm shipping items, or returning Amazon…read moreitems, this is my go to place for everything shipping. The people here are always super friendly, super helpful and I'm always greeted with a smile. The parking is great, the store is always clean and tidy, and the service is top notch. If you have to ship anything or return an Amazon item, make this your go to location! Oh and by the way, I've also used this location for Notary Services and it was quick and painless!

Wonderful service. Professional, friendly, and kind staff…read more Thank you for your work. Highly recommended.

Picked up a package today at UPS. A nice clean store with quality customer service. The location is…read moreconveniently located and is my go to when packages do not ship ground directly to my home. Highly recommended

I was about to write a review for this UPS store when I came across another review describing an…read moreincident that I personally witnessed while standing in line as the next customer. I normally do not read other people's opinions, but I felt this review was unfair and did not present the full situation. I witnessed and heard the entire conversation because I was directly behind the customer in line, waiting while he spent a long time arguing over a small return charge. The customer was upset about being charged for an Amazon return through UPS, while the same return could have been free through Walmart or Whole Foods. The manager calmly tried several times to explain that the charge was related to Amazon's return policy, not the UPS store itself. Unfortunately, the customer was unwilling to listen, became very disrespectful, used inappropriate language, and left angrily. What surprised me most was seeing such a negative review afterward without including the full context. I have personally used this UPS store for years and have always received excellent, professional, and helpful service from the staff. It is disappointing to see them unfairly criticized.

Mel made my first experience here stress-free. I highly recommend this location because Mel makes…read moreme feel like a valued customer.

Very helpful! Locally owned business that provides excellent customer service for all shipping…read moreneeds, notary services, etc. wholeheartedly recommend!!

Thank-God for places like this. I get so many large packages and UPS envelopes sent to me and this…read moreplace has really made handling my mail much easier. It;'s nice because no one know where I live since I work from my home. They are super affordable, about $350.00 per year. Well work it as oppose to a PO Box.

This location is fantastic! I don't go in often but when I do , the service is always great and…read morefast! I have gone in for notary services, passport photos, and package shipping. The staff is fully trained in all of it and very professional and friendly. On busy days, parking lot can get busy but that's just the shopping center it is in,. I am happy to have a local UPS store with great service!

Came in to ship a package today around 11:20am, The employee, self described as RAITT, F. noticed…read moremy T-shirt and immediately made a sarcastic political comment: "What tribe are you from?" (note, I've never been profiled as an American Indian in my life) When I answered that I'm American, he kept pushing the topic. I had to tell him to please leave his politics out of the workplace and just do the transaction. I've been coming to this UPS Store for years and have never had an employee insert their personal political views (especially in a snarky way) while I'm trying to pay for a service. It was uncomfortable and completely unnecessary. Everyone's entitled to their opinion, but customers shouldn't be subjected to sarcastic and snarky politically motivated jabs over a T-shirt. The actual shipping part was fine and fast, but the attitude spoiled the visit. I'll probably drive to the next location unless I hear this kind of thing doesn't happen again. Changed rating from 2 stars to 1 as owner ignored my concerns but responded to a positive review 3 days ago.

Excellent service. She came prepared and on time, highly competent, and friendly to deal with…read more Highy recommend!

Amazing service. Very prompt in replying and arriving for the appointment. She helped to get…read morethrough the notarizing quickly.