Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

We found Abisai here on yelp while looking for a new low voltage company to install WIFI in our new…read morehome and property in the Santa Cruz mountains. We just moved here from Los Angeles after losing our home in the Altadena fires and didn't have any local resources. I had an amazing low voltage company in LA that I trusted for years, so I was hoping that we could find someone here that we could trust in the same capacity. After meeting with him and then working with him on the WIFI job, we are so happy and grateful for finding him! He is so professional, kind, communicative, knowledgable, and reliable. He is very thorough and detail oriented and his prices are very fair as well. We are now hiring him to do a full camera install on the property, and will be hiring him for any future low voltage needs. I can't say enough positive words about his work ethic, and after going through so much stress this year with losing everything, working with him has been such an easy and calm experience.

Happening again with us, no response from company on any issues with our system. Keep sending bills…read morewithout any service. For any questions they close their ears. Their reception never picks phone or responds for queries. It's suppose to be a monitoring service and they don't monitor stay clueless about their job.

The final piece of the moving puzzle: Security! Massive thanks to Bill at Sentry for helping us…read moreget settled in our new branch so quickly. The whole team was elite: Dre (sales) was so patient with my million questions during the estimating and quote, Misty handled the scheduling like a pro, and Drew did a phenomenal job installing the cameras. I feel so much better knowing this team has our back!

Doug is a great communicator. I also appreciate his customer service, experience, knowledge, and…read moreprofessionalism.

Doug installed my new desktop computer and moved everything from the old computer to the new one…read more Great job!!!

Everything I have given these wonderful people as far as crazy locks that need to either be picked…read moreor just replacing locks for construction projects. American Lock is the place to go. Thank you very much for all your help.

Super quick and honest work. These guys were super helpful and great at explaining the key cutting…read moreprocess. They also got my new key paired with my vehicle. Took a max of 20 minutes with no call ahead or appointment. Great team!

If I could give 0 stars I would. There is a lack of transparency when it comes to the contract and…read morea HEFTY fee if you try to cancel service before the contract is up. Now, we've moved and are being told there is an uninstallation fee and a reinstallation fee booked 3 weeks out. We've already had to vacate our previous rental property and had to leave their equipment behind. So there's a fee we can't afford to cancel a service we've had numerous issues with since we got it, OR a fee to keep/move this service that we no longer want. There is a disconnect between the communication that the technicians told us during initial installation and what we're being told now on the phone. Our whole experience with this system has been absolutely awful. I DO NOT recommend anyone else sign up for it.

Worst company to deal with on the planet. I had a problem with a refund and I have had to call them…read more8 times and each time I have had to repeat the issue with them giving me a different response each call. Thought I had it resolved and they said they were going to send me a check. Never received the check and when I called they didn't know anything about me getting a refund. They lie to you just to get you off the phone. Don't Use VIVINT. Use ADT or something else. They are the WORST, WORST, WORST!!!!

We contacted First Alarm to add 3 services to our home. They worked in an efficient and timely…read moremanner and the two technicians we worked with had good knowledge of their products and explained very clearly what they were going to do and taught us how to use the various products. Such as, remote access, what to do in an emergency, etc. Very pleased.

I am remodeling my condo and plan to install a security alarm system. The First Alarm salesman was…read morewonderful and took time to be sure I understood what was to be done. Then he gave me the most ridiculous contract I have ever, ever seen. The font size is 6 point, 1/16 of an inch! Then as a Docusign, it becomes a little fuzzy and is even more illegible. First Alarm, having such little respect for their customers regarding their contract, sets up a huge red flag for me. This is the second time ever that I have posted a complaint on anyone, but this is absurd. Lynn

I can't recommend High End A/V highly enough. We needed to install a 90" screen high up on a wall,…read moreand put in a new sound system in our business. Greg the owner came out promptly and within a few minutes of talking to us got exactly what we were trying to do. Installation was fast, clean and professional. Our final bill was right on the quote he gave us up front. The results are fantastic. Our customers love the new stuff. My favorite thing about the whole experience is that he dealt with concerns we didn't even think of, which means he's actively thinking about the project from the point of view of the customer, and planning for that.

From the owner: Audio Visual Contractor specializing in Audio Video, Home Theatre Installation, Flat Screen…read moreInstalls, Sound Systems, Surveillance Systems, Cabling, TV/TEL and Internet wiring for Commercial and Resedential, Control Systems. We provide full Sales and Installation of all equipment.

After Bandit Systems installed my new NVR and HA security cameras, it became obvious that I needed…read morehigher network bandwidth at home to stream the 8 cameras over the Internet. I decided the time was right to implement Cat 5e throughout my house and put all of the gear in a wall mount rack in my garage. Although it wasn't Bandit's primary function to install home networks, James had installed lots of network cable to power PoE cameras for other clients. Given how happy I was with the original installation, I gave James first right of refusal on my network project. The task was to run 14 drops around the house, two to each bedroom, four to the office, etc., and terminate everything in a patch panel in the cage in the garage. I pre-ordered the cage, UPS, switch, patch panel, and James supplied the cable, keystones, and face plates. My initial plan was to run the cable from the ceiling and through the wall cavity, but additional studs in the middle of the wall made it awkward; we went under the house instead. James and his colleague worked tirelessly to pull all the cable on the first day, then returned the following day to install the jacks in each room, mount the cage, wire the patch panel, and install the network hardware. The end result: my cable modem, NVR, and other equipment are in a locked cage, protected by a UPS; I have Cat 5e in most rooms, and I have complete control of my network infrastructure because of the managed switch and patch panel I chose. I could not be more happy with the work done.

I am writing this review to talk about Bandit Systems and Jame Muller…read more We have lived in Santa Cruz all our lives and have owned a home for 50 years on the west side. We all have seen the changes and problems that have taken place in Santa Cruz. Four years ago I installed a security video system I purchased at Costco, it worked great for two years and then the cameras started going out the then the DVR went down! I spent six months looking for a new systems, in the end I found three somewhat local business's that design, install and support their video security systems (they said). The first was in SLV, the problems were they did not return calls and did not offer follow up ongoing support, price wise they were in the middle range. The second was in San Jose and a U.S. Wide business. Again the problems included not returning calls, they forgot to come over to look at what I wanted and weeks later when they did arrive to look at what I required they said they would get back to me with a price, again they forgot me for a month and when they did call with a price it was twice as much as I ended up paying. The third person I talked to was James Muller of Bandit Systems in Santa Cruz. I want to say that he is OUTSTANDING, he returned calls, showed up on time, walked around the whole house looking at what I had installed before and made great suggestions on ways to improve what I wanted and why. He also got back to me in a very short time with a professional estimate and the time line to install once I approved his estimate. Within a week of my approval James and his crew had the system installed and working great. When small problems showed up (only one or two) all I had to do was email or call him and he came over within a day to look at the problem and fix it. I will say that installing a system of this level is not inexpensive, but Jame's price was equal to the other low bid. The quality of the cameras and system he installed is one of the best home systems on the market. His service, support, and continued follow up to see how the system is running far exceeds my expectations and is appreciated. In concussion I highly recommend James Muller and Bandit Systems!