These guys are our approved towing company for our business with 40+ vehicles. I wish I could review the actual service that they could have provided, but every number that was found on the internet was not working, even the emergency number. I called AAA because they are listed on their website and told them our situation. AAA had the same problem we did - could not find a number that would go through. I even went onto Facebook to find alternative numbers with the same outcome. Sad that because of this problem that they are more than likely going to lose our business. read more

I have used ProStar as my repair shop for many years. They have always been more than reasonable with my repairs and the charges. With an appointment, the work is often done while I wait. My most recent experience was I had a part fail again after repair. They immediately sent a tow truck to my residence in Gilroy, made the repair under warranty, and delivered the vehicle back to me. I could not ask for better service. Thank you! read more

As Far as AAA towing contractors go they are one of the best. I have never had an issue with them. They are quick to respond and very pleasnt to deal with. They do not make a crappy situation worse. They have a great deal of professionalism and a great customer service minded attitude. read more

First impressions are not always as they seem. I had an expeditious but more costly than estimated repair. I initially was getting my car towed from my house to my regular mechanic at Sunnyvale Ford. The tow truck driver suggested saving some money by having them repair my car. Happy with how quickly the diagnosed and replaced a failing fuel pump. So i decided to use them to diagnose my truck stalling. They changed out a sensor, finding everything else wrong with my truck and over a grand later... i went back with the same stalling issue after a week or so. Well another sensor replaced, $400 and 2 weeks later back to square one. You get the idea. Sloppy work... they busted out an AC vent and hot glued a broken a snapped in half kick panel and said the car came in that way. AAA warrantied work will give them the opportunity to keep recommending other repairs. read more

A service manager, David, has contacted me through Yelp. He took the time to look up my very old record. He also offered 2 free oil changes. He offered an explanation of my charges, which is good, but I still believe what my mechanic (who is a family friend) told me. 1. I see what looks like a good effort to improve their customer satisfaction ratings. 2. I still stand by my experience as written. 3. I am giving an additional star for the time and effort they put into looking into my complaint even though the incident was very long ago. read more

Needed help with my battery last night and was amazed at the quick response from Keith of ProStar Towing. He was very personable and efficient at his job. I will definitely recommend him to any one I can. Thank you for the great job, Keith! read more

I needed to tow my car to the auto shop for a faulty alternator which prevents my car from starting and running. Walter from Pro-Star Towing came in less than 30 minutes after I called for towing through my membership at AAA. He got everything done very efficiently. One man doing all the hard work deserves admiration and appreciation. Thank you for the service. read more

Got into a pretty bad accident and I was pretty shaky and emotional. Brian helped me through everything and got my car towed with no problem. The staff was always very accommodating and helpful if I had any questions when they towed it to their shop. read more

Called AAA and Pro Star was dispatched. Josh was super nice and EXTREMELY helpful. He saved my van and saved the day! I HIGHLY recommend them. read more

My wife drove into a curb and busted the axle on her car. Called AAA and they dispatched Pro Star to us. John was the driver. He arrived earlier than quoted. He was professional, fast and friendly. Great service. Glad they are contracted with AAA! read more

Just had a mobile battery replacement completed. Adrian (I believe) was the tech who responded to my AAA call. He arrived promptly and was very pleasant. He politely gave me the option of just the jumpstart or I could have my battery replaced on the spot. I knew the cost of the battery at Costco, O'Reilly and Autozone. Pro-Star's price was cheaper than both O'Reilly and Autozone and I didn't have to risk driving to any other location and have my car not start again. Adrian completed the battery swap in about 5 min and I was on my way. I can't comment on Pro-Star Towing, but their battery service is professional. read more

Robbie with pro star toe dropped a broken down car in front of my house. It's not my car or anyone who lives on my street. I don't know why he did this or who told him to and when I asked why he said it's a public Street that was the only place he could put it. I don't know how that makes and sense but he was very rude, dropped a car with a broken axle and leaking fluid everywhere and left read more

I like to thank Bob#99 for his profession and patience to replace my car battery in a dark, heavy raining night. Thanks you.

I am writing this review to document the exceptional service I received from Dave K. of Pro-star battery service [AAA]. He arrived exactly when I was told he would get to me, he was thorough with diagnosing my situation and showed me the technical test print out. He removed my 4 year old battery, replaced it with a new one, tested to make sure all everything was then working ok, and was so very professional and pleasant. He told me I could expect to be contacted by the management office to get a rating of his service and the overall experience. It has now been close to a month ago, and they have not contacted me yet. I want the other Yelpers and the Pro-Star management to know how wonderful the battery replacement service was. It really could not have gone smoother. read more

Pro Star towed my car and I was very happy with the service. Frank, the driver, was friendly and helpful and took good care of my car.

Got a flat in my driveway on Friday, May 1 and I don't have a spare, so AAA dispatched a Pro Star truck to help me. They showed up within 15 minutes and quickly put my car on the lift, then towed me to the local tire shop for a repair. The driver's name was Victor, and he was awesome: super friendly, helpful, courteous, and we had a nice chat on the drive to the tire shop about that weekend's Pacquiao/Mayweather fight. :) I was very pleased with the service, so wanted to leave a good review as well as a shout out to Victor for the good service. read more

This review is for a great new driver named David. I hit a deer on 84 last Tuesday night and he was so professional and helpful. Thank you!!! read more

It's never a good time but Jose was great. Pleasant, professional and solved my problem. Gold star for Jose!@

I called AAA towing and they were at my home in 10 minutes. I was going to go to my local Honda dealer but Pro Star towing said that they are AAA approved and I will get a 10% discount. I was hesitate because they were not the dealer and thought they wouldn't have my part. I had a faulty intake valve so my car would start and then die. I was right they didn't have my part since I had my car towed in the afternoon. After all was said and done. The next day they picked me up to get my car and all was taken care of. I saved $$ for not going to the dealer. Mike explained everything to me and even gave me the part to show me what had happened. I would use them again! read more

Horrible customer service! AAA will hear from me! Worst tow service in 30 years with AAA!

This is for the Fremont location: They would have gotten 5 starts for towing. The guy who came out to do my battery and two were awesome and very friendly. Andy the mechanic, not so much. my car stopped working due to my a/c compressor. Mark (manager) gave me three options: the least expensive and time consuming option was removing the a/c compressor and installing a pulley bypass system. Of course i was told this could always be removed to install a new a/c compressor when i was ready. that was February 22, 2011. Today is April 26, 2011. I took my car to Pep Boys for an oil change and they informed me the belt used for the pulley bypass was fraying, the guy even showed me. So i called Pro Star since my work was still under their 90 day/4000 mile warranty. Brought the car in and my boyfriend was infomed it would be $40 for a new belt. I had them call me and spoke with Andy the mechanic. I asked him why the new belt would not be covered and he told me it was because they did not install a belt. When i told him i was confused as to how they installed the pulley then, he said they used an old belt that was already there. I told him but the pulley system was new so where did they get the belt. he told me i wanted the cheapest band aid for my car and that's what i got. I told him no one informed me about using an old belt. His wonderful response: Well you are so cheap even if we had offered you would not have taken it anyways. We didn't fix your car, we put a band aid on it. Charming right? and apparently I was lucky to not be charged labor for installing the new belt. Reported them to AAA and better business bureau. UNBELIEVEABLE Update 5/3/2011: I have been compensated for the new belt I had installed. After my review I was contacted by David Dixon, who set things right. It says alot about a company that is willing to go quite a long ways to right their wrongs. For customer service on that end I would say 5 stars all the way. read more

My better half called AAA to have his1951 Hudson towed to his repair shop. He waited for a flatbed truck and it was towed to his mechanic. In the process, one side of the tow cable was hooked to a suspension rod instead of the axle and the rod was bent. He was able to obtain the replacement part following an internet search and his Hudson mechanic made the repair. After several discussions with Scott, he submitted the repair invoice and photos of the damage and his repair cost was reimbursed promptly. read more

I was serviced for a battery charge last week by Fred. He was a great representation of prostar towing. He started off with smile, gave me tips to help me and was just wonderful in the way he handled the call. Thanks, Fred. read more

This morning I locked my keys in my car, i called triple a who told me they were sending someone within 45 mins. Fred was there within 5 mins, super helpful, friendly and fast! He was super easy going, and got write to business. Everyone in my work office will request him from now on!!! Thanks Fred!!! read more

I had a great experience with them. My starter went out, they picked me up within 1/2 hour, fixed the starter for a very reasonable price, and got me on the road in record time. Very painless, I'll use them again. read more

I have been using Pro-Star for 2 years now to change oil, brakes, etc. on my Camry. I wont go back to the rip-off toyota dealership when I can get the same service if not better from Pro-star, and at a fraction of the price!! Sorry Gilroy Toyota, you lost my business to Pro-Star!!! BTW, also have gotten my tires and windshield replaced at Pro-Star. Great prices!!! Thank you Pro-Star! and your website is very cool and informative! read more

I was in a bind since I broke the gear shift off a car I had borrowed!AAA sent out ProStars towing and the driver referred me to their shop-I was stressed to find out the total damage I was looking @But Dave the Mechanic worked with me and searched for options and allowed me time to consider my choices!no pressure and was upfront and understanding!Not a clue about cars I felt and still feel Im in good hands with their shop!!I will be returning my business there with my car and I don't have one bad thing to say ;) read more

My car started to have problems in the hills, and I managed to drive to a spot where I could call for a tow. Even though it was early Sunday morning, I had a tow truck by my car in less than 30 minutes. Nick trusted my description that the issue was probably the alternator, and gently and carefully put my car on the flatbed even though we were only going to drive a few minutes. He was very polite, very quick in filling the paperwork, and explained what I could expect. The next morning, at 8am sharp, I had a phone call to confirm the details, and 30 minutes later I had a diagnostic and a reasonable estimate. I also asked them to change the oil. They never tried to upsell me anything. At 2pm the car was ready, and I picked it up an hour later. I paid exactly the quote that I had had over the phone. Again, the staff there was very polite, and I had no problem. The fact that I was not a regular customer, that they had never worked on my car and that I had a club discount didn't create any difficulty. It's not fun to have a car break down away from home, but with Pro-Star I had my car back on the road much faster than I could have expected. read more

On Saturday July 25th in Fremont near Ardenwood Park, I need assistance due to my car not starting. I called AAA and they sent out a battery maintenance tech Bob, he informed me that my battery needed to be replace and that my battery was leaking acid. He checked his truck to see if he had my battery size and he did not. He called to see if someone had my size battery and David had my battery size. He came within 10 mins and delivered my battery. These two guys were absolutely amazing, quick to get my battery taken care of so I was able to attend a work function I was going to. I had such a great experience with Battery Tech guys, very helpful and ensured I was taken care of. I called on Tuesday to request one of these techs to call me back as I had question regarding my battery that was dead. The staff at prostar towing said they would have them call me back. I received a call back from prostar towing to inform me that the techs were not there today. I requested that when one of them was in if they could please call me back. I was told that I would have to keep calling until one of them was in. I feel as a customer I should not have to call back until the tech is at work. I feel my message should of been relayed to one of the techs to call me back when they are on schedule. read more

Received a tow from ProStar, Jay technician #12 arrived close to the sated time, towed my car to requested destination. Jay gave a card to provide a review of services. The card's web address is customerservice@prostartowing.com; upon arriving at the site I could not find the survey Jay requested I complete. So I went Yelp. Please update site to make easier to find survey. Thanks for the prompt professional service. read more

A few months ago, my battery died, stranding me a gas station in Milpitas. Called AAA, and Jim H. from ProStar came to assist. He tested my battery and gave me detailed facts to help me decide what to do. I was on my way again. Polite, courteous, and highly competent. read more

I, too wish I had read these reviews before allowing this company to touch my car with a ten-foot pole....literally. AAA sent them to my office to repair a flat tire on my NEW car. The tow truck driver did not know how to use the jack properly and consequently my car fell off the jack leaving a huge dent in the side of my NEW car. Their operations manager insisted that I allow them to fix my car and I said, "Are you kidding me?!?!?! NO WAY!" I filed an insurance claim, had my car repaired elsewhere, and four months later they are still refusing to reimburse me. read more

Our car was impounded and on the document given us by the Cop, it showed the towing company that took our car as "Pro Star"; located at 4311 Solar Way in Fremont. Upon further investigation, it turns out that the company that is located at the Solar Way address is a company by the name of "Car West Elite Auto Body" with no mention of Pro Star. And yet, the tow truck driver himself wrote the Solar Way address as being assigned to Pro Star. Lucy .... you got some splainin' to do! read more

These guys are a joke! charged me almost $400 dollars to get my VW Passat back after being TWO DAYS in their warehouse due to a car crash!

While I have read the reviews, I have to say that my experiences with Pro Star have all been very positive and pleasant. The latest service they provided was yesterday when my battery died. My call to Pro Star was answered quickly, and Brian was on-site in 20 minutes. He was professional, polite, and friendly. He replaced my battery, made sure to protect my car's fender while doing so, and my vehicle started right up. I am very happy that Pro Star serves my AAA territory, and I recommend Pro Star and Brian in particular. read more

There I was, needing a tow in the middle of the night. Usually I'm waiting an hour to an hour and a half. He was there in fifteen minutes. Walter I believe his name was. Anyway, he was courteous and friendly. He joked around a bit and gave some tips on some diy repairs to help maintain my vehicle. read more

So annoyed by this place! First of all every time I call this place the front desk girl has no idea how to answer my questions. Before I even get to say what I'm calling for she is putting me on hold. She leaves me on hold then picks up again and puts me on hold again. Then has a mechanic talk to me. Why is she working front desk if she can't ask a simple question like is my car ready for pick up? She knows nothing and they need to hire someone who is more educated about cars or at least more organized and has papers on file at her desk so she knows which cars people are calling in for. Also, if she is putting the mechanic on the phone every time someone calls then obviously he isn't doing his job and too busy doing hers. Not only that the guy told me they would try to finish my car on a Friday and if they didn't have the part they would keep the car until Monday and give me a call to let me know. I waited all day Friday and no call so I just assumed by Saturday they were keeping my car over the weekend. Today, I finally received a call saying my car was ready for pick up but wasn't able to pick up the phone since I was at work. I called back and the girl put me on hold again. The mechanic got on the phone after a few minutes and I asked him if I could pick the car up later today since I was at work. He mumbled something and I asked what time they closed and his response was 'I ALREADY SAID 5!' Wtf. Nice attitude. My bad I can't understand mumble. I won't be bringing my car back to them. read more

I'm not sure why these past two review were so bad, I had excellent service. I was helped by Juan and could not have been happier. AAA accidentally canceled the service call, Juan realized there weren't the usual cancellation details and met me anyway. He checked everything he could before towing me, and was very helpful and courteous the entire time. I couldn't recommend this company more highly. read more

My wife had an accident in Milpitas, while she was in shock and didn't know what to do. she handed AAA road side membership card to the officer and officer called AAA road service for towing the car. Prostar towed the car to their yard. I went to release my vehicle they charged me $215.00 for towing fee even though I was AAA member. As a member of AAA I was entitled free towing but Prostar chose to charge me $ 215.00. read more

So my wife got pulled over and her car was impounded for no license. We called the police station and they said to call no-star towing lol. We did and i left a message explaining to call me back for some personal property. I got a call at 9:43 this morning and It was the manager who was immediately on the defense. I explained to him kindly that i had paid for the touch screen stereo and tvs in the car and wanted to know how to get them out, i even told him i had the receipt. He became very hostile and said in a very unprofessional voice your not getting your stuff back, as if he were yelling at me. I then went on to tell him what if the police department gives me a property release, he then said very rudely look buddy ive been in the towing business since 72 i dont care what you say, you aint getting it back. At this point in time i felt like i was in kindergarten being told i wasnt gonna have recess. He also kept cutting me off everytime i tried to speak, i literally had to ask the genteleman, hey can you be a professional and let me speak. Dealing with this tow company was worse than dealing with the police at least they were courteous. Next time someone calls maybe you shouldnt be such a dick, for that you earned yourself this review. Wish i couldve gave you 0 stars. read more