They contacted me next day and offered free inspection. Their service is performed thoroughly and the techincian provided helpful insights. Service is good and worth 5 starts, but my wasted time cannot be given back, so I add 2 stars. -------------------------------------- Scheduled an appointment to inspect my furnace. They gave me a four-hour window and never showed up. I called an hour after the window had passed, and they told me the technician would arrive an hour and a half later. Completely unacceptable. No advance notice, and it wasted my entire day waiting for them. I've cancelled the appointment. I do not recommend this company. read more

They give a discount with check. Had some permitting issues but they called me and said they would work with me to fix it so I appreciate that they made sure I was whole and didn't just leave me. They called back to make me whole which I appreciated read more

HomeServe assigned this vendor to address my electrical issue, but the experience has been frustrating. My appointment was scheduled between 11 AM and 3 PM, yet the technician never showed up to my downtown San Jose house. When I called Valley Heating, they said they would reach out to the vendor but never followed up. Then, about two hours ago, I received a text from Valley Heating saying the technician was on his way. I quickly ran my errands and returned home, only to wait another 40+ minutes with no sign of the technician. I've called Valley Heating twice since then, but still haven't received any confirmation of whether he's actually coming. This has been a complete waste of time. I highly recommend choosing a different vendor. read more

Valley Heating, Cooling, Electrical and Solar - Heating & Air Conditioning/HVAC Near Me - San Jose, California

My family had hired Valley Heating in the past to do some repairs and install an AC and thanks to the sticker they left on the HVAC system, we called them again for their insights when we started experiencing some emergency issues. Mike, Jerry, John, and Fernando are incredible, experienced, professional, caring and go above and beyond to explain options, issues - the work they do is exceptional, thorough, reasonable and as seamless as possible. Jerry and Fernando actually even spent extra time to take out some bad wood rot and patch the entire area and also ensure to install a metal frame underneath to prevent our family from inhaling insulation as there was no separation at all pralso take great care to not leave a mess and even have helped sweep away some spider webs and dust in a neglected alcove. So far they have helped advise, fix, repair and troubleshoot so many things, the snapping off of an old gas pipe, discovery of a rotten wood area in our garage and some water damage, our furnace, ducts, and even fire safety with exceptional thorough care making sure everything is working, safe and up to date and will meet city code. Better yet, they work with a consulting company that helps handle all of the permits needed and any applicable rebates seamlessly as an added service. I can say they have also noticed and helped remedy some overlooked details and safety issues, taking the extra time to reinforce some of the issues with care that other companies did miss. Our family cannot be more grateful of the exceptional team and their reasonable pricing. They really are prepared to help you save money where you can and keep your family safe, well taken care of and healthy. You can tell they take pride in providing the best options, solutions and excellent work as a company and truly earn that Best of The Bay Area award. We like their work so much we are signing up for annual maintenance plans and to get our ducts cleaned by them tomorrow after other companies had been unwilling to. Thank you so much for all you do! We look forward to working together for more years to come and ideally on solar in the future. read more

A good friend went through this company we needed a/c heat and whole house fans so decided to give them a try and went to 1171 N 4th Street middle of May owner is very knowledgeable and can tell he's been in the business for decades but we got passed to a Julio I think is his name horrible customer service I called early business morning afternoon evening no response called cell phone e mailed muliti times no response call business main line muliti receptionist said no way to contact him waited....waited no response back waited gave up.....I don't recommend this company personally if you want good customer services also one of the most expensive quotes not the business to leave a smile on your face thanks Julio...........,. read more

Valley Heating, Cooling, Electrical and Solar - Business card from the company horrible customer service - Heating & Air Conditioning/HVAC Near Me - San Jose, California

They are fantastic with the purchasing process of new units and the routine maintenance checks needed. I bought both of my units from them. Highly recommended them! read more

I had 40yr old furnace and air conditioner. I went through Costco to get new one installed and Valley Heating, cooling, electrical and solar were contracted to install it. My experience has been very smooth. 2 guys Miguel and Jose came right on time. Made sure the surfaces are covered since heavy stuff was removed. Quietly and efficiently they installed the furnace and heat pump for me. They are knowledgeable and made sure to communicate their work to me. Also setup my thermostat and explained it to me. At the end of the day they cleaned up all the areas. I am Very happy with their service and will hire them again if needed. read more

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Our air conditioning went out on Friday July 5, during the heat wave that hit the Bay Area a week or so ago. Of *course* that's when it would go out, right? When we needed it most. We have used Valley Heating, Cooling, Electrical and Solar before (back when their name was just "Valley Heating and Cooling"), so when the system went out with the error message: "82-Thermal Lockout 4 Hours (Code: 82)" I called them late on Friday afternoon. Unfortunately, their first opening was August 1! So I called a couple of other companies, and got a booking for Tuesday July 9. Happily though, I got an email and text message early this morning (Monday July 8) saying Valley had an opening today. I did some internet searching, and also talked to Sandium and ABS (Always Better Service - Bob Hall and his crew do excellent work) and the consensus that it was likely the start-up capacitor for the compressor. So as for who to choose, it came down to who could come the soonest because trying to sleep in this house when it is 83 degrees is very difficult. I've not done business yet with Sandium but they were super responsive and I'd use them in the future; ABS installed my Carrier Infinity system back in 2015-2016 and have done maintenance; and Valley used to maintain a system at this house for my mother back in the 1980's - 2000, and have also done service on the current system. When Steve and David showed up, I really hoped that they had a capacitor to replace the old one, because I hadn't sent them the error code since they weren't going to be able to come for 3 weeks. After their diagnostics were done, they agreed that the capacitor was the culprit. And the best part is that they had the part! Steve and David were both excellent in all ways - friendly, knowledgeable, and efficient. I had met Steve the summer before when they had to add refrigerant and already really liked him. Now I like David just as much. So, in a matter of a little more than 30 minutes, from the time they pulled up to my house to the time they drove away, they fixed my HVAC system. What's not to love about that? Oh, and they put on bootie covers when they come in the house, so that's another point in their favor. At the end of the day, I believe that there are a number of reputable, honest hard working HVAC companies out there, but in this case, Valley came to my rescue, and I'm grateful for that. Thank you Valley Heating, Cooling, Electrical and Solar! From a quality standpoint, they did excellent work, and price-wise, I got a senior discount and was perfectly happy with what they charged. read more

We recently had our very old forced air heater (gas) replaced after it failed, and opted to buy a Lennox Ductless Heat Pump System, that also gives us, for the first time, AIR CONDITIONING! We purchased through Costco (great rebates!) and are so grateful that Valley Heating is their sole HVAC contractor in the Valley. We couldn't have asked for better! We had the best team of four doing our installation, in half the time predicted. José, Uleses, Rances, and Melvin were consummate professionals: on time, great communication, kept the work area picked up throughout the day, and finished ahead of schedule. Not to mention expert installation! From start to finish the entire Valley Heating Team (sales, admin, installation) was awesome. It was great to have heat again, and even better, we are ready to benefit from AC, all with a very energy efficient system. Thanks, Valley Heating, for a great "big job" experience. We'll definitely use you again, especially for annual maintenance. read more

We had two HVAC units go down at our business site just prior to when we were to have a scheduled maintenance visit for them. One is brand new and the other one is pretty old; Valley had been helping us maintain these for a few years. Our last two experiences with Valley were less than stellar, to say the least, and we thought about ceasing doing business with them despite having had maintenance contracts with them for a long time at prior business sites. This time, Valley sent us a tech named John Rangel who apparently has been with Valley for a few years. This was our first experience dealing with him. John showed up early and was very professional, proficient and efficient during his entire time spent dealing with our HVAC units. John took the time to really investigate what could be causing BOTH units to not function; especially since one unit was barely used and brand new. John determined what was wrong in both cases and fixed the issue within a short period of time. We were really happy with what he did for us today and hope we will be able to request his aid regularly (for the maintenance aspect) from now on. If Valley continues to employ guys like John, we'll definitely continue to use and not hesitate to recommend their services. read more

We just completed a new ducted HVAC installation on our house that was built in the 1950's. Zac Farmer, the agent who came out to give us an estimate, was very patient with us as we had several companies come out to provide a job proposal, and was willing to explain the ins and outs of the job as well as the equipment that would be used even on a holiday! My husband and I were referred to this company by our 2 uncles that live in Fremont and San Jose, so we weren't entirely entering a large transaction with an unknown company, but we are so happy that we committed to this project with "Valley Heating and Cooling" for the quality of work/overall price tag wrapped with electrical upgrade/equipment/professionalism. What was originally a 5 day project, was completed in 3 days! A group of 4 led by Jose Parra would arrive to our home between 8am-10am and finish around 4pm each day. The past 3 days were pouring rain, but everyone continued to work diligently. With a 3.5 year old and a new baby on the way, I was also quite impressed by how they would also clean throughout their workday which I truly appreciated as I was concerned about being exposed to all the dust/insulation from our attic. Jose Parra was also very thoughtful as he inspected the functionality of the heating and cooling of each room as well as the new baby's room. During the final walk through he was very patient with me and answered all my questions regarding trouble shooting/changing filters/ and when to inquire servicing of our new HVAC system. So far we've had our heater on during the coarse of the night, and we all slept comfortably. I also periodically checked baby's room to ensure it wasn't too hot or too cold. So thank you Jose Parra for this advice! Super helpful! Due to PG&E delays, we have yet to upgrade our electrical panel... so will keep ya'll posted when we do. I look forward to a long relationship with "Valley Heating and Cooling" as we hope to make this home our forever home. read more

Valley Heating, Cooling, Electrical and Solar - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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Thanks again for your great service. I have had the company over the years install my ac and heating, a water heater now i have used your electrical service and once again great service and a good value. Thanks Salvador the tech. read more

I needed the ductwork under my home replaced. I chose Valley Heating and Cooling because of their outstanding customer service reputation. Miguel and Eleazar, the installers did an exceptional job. They were very efficient and so polite, always asking if I had any questions or concerns. Their cleanup each day was immaculate. They even asked if I needed furniture moved back in the access room. I did not but it was an unexpected gesture. Patty Johnson read more

We are so very pleased with everything about our experience with this company. Our first contact was with Karl Katona, Excellent in every way, very professional and knowledgeable. Just a joy to meet. Next, we dealt with office staff, Stevie, she was just delightful. Again professional, knowledgeable and kind. We could not have asked for better technicians! Jerry Talavera and Cristian Hernandez were wonderful. Again, both of them were professional, knowledgeable and so kind. They worked so efficiently and cleaned up at every juncture. It was a pleasure to have them in our home. We would definitely recommend this company and their crew. The best experience we have ever had. Also, excellent communication at all times, we knew who was coming and when and we were sent pictures ahead of time. Excellent in every way!! read more

Congratulations to Valey Heating for living up to a very high standard of service and quality while replacing my 25 year old HVAC. Your technicians Rances Gutierres and Jose Parra deserve special recognition for their outstanding workmanship, for exercising great care when removing my old unit from the attic and making sure we had heat that very same evening. In addition to their HVAC skills, I thank them for their excellent electrical and plumbing work. In conclusion I am pleased to recommend Valley for providing the best equipment and highly skilled technical support personnel. read more

A good review for a service business is when you can judge them when things go well, and wrong.... I recently had my Condo's AC system totally replaced. It was an ugly job, requiring opening up the ceiling in my closet to remove the old internal Air Handler, as well as getting my external Compressor replaced. The condo had build the closet around the Air Handler, so it needed to be opened up to remove and install a new one. Valley quoted the work, in detail. I appreciate line item quotes for the exact work. Prices charged were fair market for material and labor. Every aspect of the job was handled professionally with excellent customer service. Nothing but praise for the whole CS team. Updates for tech arrivals were texted, and they showed up per agreements. Work was done professionally, despite several, shall we say, quirks of the condo build. By the agreed completion date, Robert and his team had a wonderful new efficient AC unit up and running. Then it leaked! When we had a HERS test, the tech took a shower when he opened the access hatch. So, why is this a 5* review? I was on the phone with them as soon as this happened, and I kid you not, within *20 minutes*, a team was in my condo, led by the lead installer troubleshooting and fixing the issue. (The core issue was drainage condo piping not flowing efficiently). About an hour later, good to go. Problems happen, and responding to those is how you can tell a good service company from a great one. I consider Valley a great one... read more

Valley Heating, Cooling, Electrical and Solar did a complete replacement installation for our HVAC. They came thoroughly prepared with all the necessary parts and components, a very skilled team, were thoroughly considerate to protect interior surfaces, and did the installation with great care and sense of perfection. read more

Valley Heating and Cooling installed the A/C at our home. During inspection they said heater has to be replaced because the heater capacity has to match the air conditioner, otherwise the air conditioner will need a higher capacity and that will lead to bigger bills. Both heater and A/C were installed. It has been 1.5 years and both heater and A/C are working flawlessly. The bills are reasonable. Their work was fast and efficient. Their rates were little on the higher side but their work is very good they give peace of mind. I will highly recommend Valley Heating and Cooling to anyone doing installation of A/C or heaters. read more

I'm in shock at how amazing their customer service was. My A/C suddenly stopped working, so I called them and they were very friendly and scheduled an appointment. They gave text reminders and updates about the technician. My technician was Noe. I had a unique situation where I couldn't be at the house, so I needed them to coordinate with my real estate agent to let him into the house. They easily accommodated my situation. After the job was done, the technician texted me with all the details and emailed me an invoice, that I conveniently paid online. The technician could have easily made up a bunch of things he needed to fix to jack up the price. He was the opposite. Extremely honest and fair. I've never dealt with an HVAC company that is so professional, efficient, and friendly. read more

Valley Heating and Cooling definitely earned a five-star rating when they installed a ductless, split-type air conditioner at our home in Santa Clara. Technicians Jose P., Rances and Jose G. were on time and worked very well as a team to complete the installation in one day. They were careful about protecting our home from damage, their cleanup was meticulous, and their attention to detail deserves special mention. In many places, their work shows that they care about doing the job right, and not just about getting it finished. Technician Jerry was also at our home that day, working on another part of our existing HVAC system. He ensured that our existing equipment was tested and working properly after he reconnected and recharged it. Estimator Zac explained the options for equipment and installation very clearly, and the office staff at Valley Heating and Cooling are always helpful, making the whole project experience a success. read more

I needed to have air conditioning installed and contacted two companies to get quotes. Valley Heating and Cooling has been our "go to" company for everything related to the furnace for many years. They were quick to come out and provide me an estimate. They also provided a discount for being a loyal customer, as well as for being over the age of 50! I accepted their estimate, and they began work that same week! Jerry and Sergio met me at the house on time. They were very professional. Jerry walked through the house with me and explained what was going to happen. The work got done efficiently, and I appreciated that Jerry updated me at each stage of the project. When it was done, they did a great job of cleaning up after themselves, and Jerry showed me the details of what was done, and checked with me to see if I had any other questions. I would not hesitate to recommend Valley Heating and Cooling to anyone interested in getting the work done! I'm so excited that we planned ahead, and this summer, we will be enjoying our cool home (and not sweating it out like we have so many years before!)!!! read more

The customer service rep Katalina was so gracious and kind and worked very very hard to find out exactly where my ordered part was and to get me on their service calendar as soon as she could. With over 90° weather we were in great need of a working air conditioner in Katalina Went above and beyond. The service rep Noe that assets our ac issue was thorough, communicative so we understood the units problem. We will never use any other company for our heating and cooling needs . read more

Dependable, great front office support, respectful, excellence in hiring capable, trained, competent, well spoken Technicians, fast service, understanding and loyal to their customers. read more

I wish I could have a free estimate. I had to pay $175 in order to compare with other companies????? I get that the fee can be applied to the job amount BUT....1- I have to work with them and 2- my job have to be more than $1,000 to be applied. read more

John oversaw my HVAC cleaning and was hugely informative and insightful about the whole process as well as my system needs. I had him do a 2nd opinion of a separate potential fix quoted by another company and he said it was unnecessary, saving me $1.5-2K. Extremely satisfied! read more

One of the very best contractors I've ever worked with. John inspected the house, laid out their plan, and had the estimate in my hands less than 48 hours from when I first called. Other contractors were not only more expensive, but we're telling me it would be a month or more to get the equipment and install. Valley had the unit installed within 4 working days! They were on time, worked with absolute professionalism and were in the truck and gone in less than 6 hours. They left the area so clean you'd never know they were here! The experience was so positive that I've already referred them to others. Thanks Valley! read more

Arnel Santos did a great job when he came out here today. He got to the heart of the problem, educated us on a few things, did a complete inspection of the air conditioning and heating systems, replaced parts he determined needed replacing before something broke down, and made recommendations. We have been with Valley Heating and Cooling ever since we bought this house and met Cindy. Great company to work with and highly recommend them for any of your heating and cooling needs. Arnel was very confident and helpful. Never had this company make any suggestion that was not a sound suggestion. - Ernest G. read more

Valley Heating has been taking care of our home since the previous owner. So far I have had two services with them. Alapati, John, and Rebin all did a great job in two separate visits. They took the time to explain the job and our HVAC system with great details and patience. Highly recommend! read more

Went to Costco to get an estimate on a Mini Split installation. They referred me out to Valley Heating. The estimate I got was truly outrageous and not at all competive. In fact, it was about $8,000 more than the average estimate I got. I looked it over and found they were marking up products as much as $4000 more than what they sell for. I called their office to see why the prices were so high and if there was something I was missing. The manager told me that I can "eat sh*t and p*ss off". read more

I needed a new HVAC system put into my old house and after reading the reviews and seeing that they were Diamond Certified, I decided on Valley Heating, Cooling, Electrical and Solar. John responded quickly to my request to come out and assess what was needed. I got a very detailed bid for material, the work being done and cost. They did all of the work permits, set up the removal of asbestos in the attic and underneath the house that was covering the ducts with specialists in that field. Every person who came and worked on the project from beginning to end were so friendly, very neat, cleaning up each day, answering any and all questions that I had along the way. The crews were excellent!! If you need that kind of work done - give Valley Heating a call!! Pat L. read more

We had our AC and heater replaced on our new home and my parents have been customers for decades and suggest Valley Heating. My wife and I both were extremely pleased with the transparency of their sales time. I feel like we got just what we needed for our house without being pressured to do anything more. Jerry and his instillation team were quick, considerate and quickly let us know about many other issues with our venting system and took pictures to back up their recommendations. Extremely pleased with the outcome with Valley Heating. read more

In general, I would say we are happy with Valley and would call them again. They are very professional and responsive with regards to getting the job done. They also offer multiple discounts for immediate installation, senior rate, and cash payment, which was awesome. We had to get HOA approval, and our HOA was very nit-picky. The tech we worked with was very accommodating and responded right away to those requests so we could install sooner rather than later. When it came to questions (and I had a lot of them), they were thorough but only communicative via text. I tried calling the tech several times because I wanted to make sure we only needed an AC replacement and not the furnace and understand the differences, but he only texted back. Once the installation date was confirmed, I didn't receive anymore responses from him, so I ended up calling the office for questions. On the day of the installation, the photo of the tech they sent didn't look like the main person who was communicating with me on the day of, so I was a bit confused. They were both very nice and professional though. They did finish the job 2-3 hours later than they said they would (both on paper and verbally), but these things happen. I think the communication could be better, which is what everyone else on here raved about, but it could very well vary from tech to tech. It may be because the communication is mainly through the techs, and they are probably busy all day. Overall, they are not perfect, but we would definitely call them again, and hopefully, the communication will be better next time! read more

I just purchased a heat pump from Valley Heating. The installation was completed in two days. The install team, led by Jose, arrived on schedule and kept me informed on their progress on the project. They handled a few unanticipated challenges and cleaned up the work site before leaving. The the quality of their work was excellent. I'm very happy with my purchase. read more

My wife and I woke up on Wednesday to a cold house and a heater that was blowing cold air. I contacted Valley Heating, since I have had previous experience with them, and asked if they could come and check it out. They came out the next morning and the repairman took a look at it, found the issue and fixed it. At that time he also recommended replacing the furnace because of the age of it and also felt his repair was just a temporary fix. Later that day when the furnace came on, it again started blowing cold air. I reached out again to Valley Heating and the sent an installation supervisor out to check it out. After researching the problem, he told us the heater wasn't going to work without replacing numerous parts and suggested it would be better to replace the unit. He also told us he didn't think the unit was safe to operate any long, so we had him shut it down. After thoughtful consideration, we decided that since the air conditioner unit and the furnace were both about the same age, very old, it might be best to replace both of them. We asked him to submit a quote to us for the cost of replacing both the furnace and the air conditioner. We told them we were interested in getting a two stage unit, since those were more efficient. Later that day he emailed a quote for us to look over. The next day we spoke with Valley Heating about the quote and about the units that were recommended. After speaking with Mike, their General Manager, we decided to upgrade the furnace and air conditioner unit as we felt it might be better to go bigger, especially since we plan to stay in our house forever. The price they quoted us was VERY reasonable and we approved the quote. The following Monday their team arrived at our house for the installation. They sent two teams out so the job could be done in one day, and it was. The installation was carried out in a very professional manner and they took care to make sure there was no mess, both inside the house and outside. After the install was complete, they explained everything to us, showed up how to operate the unit, made sure the new thermostat was connected to our WiFi and demonstrated the use of that as well. Everyone that we had contact with from Valley Heating were professional, polite and extremely helpful. I would HIGHLY recommend Valley Heating and Cooling and I know we won't be using any other company in the future. read more

Excellent service and very knowledgeable and courteous technicians. John and Ruben did a great job servicing our HVAC & clothes dryer. They went the extra mile to get it done right! We have been working with Valley Heating, Cooling for many years and highly recommend them. read more

Got our HVAC servicing done from them this week. Our first time getting it done. Very professional, friendly and good service provided. 1 ding on the star because of filter choice that they offer (no HEPA). Had we known would have bought some and kept ready. But again this was our first time getting it done so maybe this is standard practice? Overall happy. read more

The technicians are amazing. They finished the job a day early. The installation was professional. They cleaned up everything. The AC works great. I had three units installed. If it needs charged I feel good about calling them. Thank you guys. read more

Eugene r. Was amazing great guy got are ac blowing cold for us. Quick and very professional took a extra minute to stop a vibrating screw I absolutely recommend the company because of Eugene Thank you read more

I don't know how to 'grade' this so a "meh", due to my lack of experience in dealing with these sorts of repairs. I do know this is a firm that I won't be using in the future. First - it seemed to take a long time. From initial service call to 'completion' - about a month. There were multiple back and forths. Second, I think the work was in a word, "poor". This is where my lack of experience in these matters takes over. Perhaps I'm OCD and/or a perfectionist - I'd rather take extra time and procure the necessary parts/tools/instruments (granted this isn't always possible) to have an OEM look or better. From what I saw, this doesn't seem to have happened. Photos are worth a thousand words, and you've probably read enough. You can see for yourself and even take a look at a video: https://youtu.be/m1wfpkYRdII read more

Valley Heating, Cooling, Electrical and Solar - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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In July we had a heat pump water heater and 40 Amp cooktop circuit installed. The install team was great. They communicated frequently and clearly as the installation went on. The team scaled up to meet the installation timeline and address a couple of minor unexpected things. The installation was during a heat wave and the team kept focus despite the heat. The install space had to be prepared ahead of time and the office was patient with the initial quote while the space was being prepared. Took up the offer to have a technician on site during inspection and this enabled one minor item to be taken care of on the spot and close the permit. Definitely recommend. read more