Justine and Stephaine are a dynamite team! These two women have really helped bring the overall facility to modern standards! They make it a point to make sure each and every customer is extremely happy and satisfied. My family and I have had two storage lockers for the last 20 years here and we have seen a huge change and upswing to these specific public storage facilities in Solana Beach! We look forward to being costumers for the next 20 years! Keep it simple... Convenience convenience convenience convenience. I highly recommend this place! read more

Beware of sneaky rent hikes. I rented a 10 by 20 with rent starting around 200 and they hiked it up to 480 after 5 months.

I have never been able to find/reach a person in the office every single time I have needed to. I left a message, and it was 2 days later that i received a call back..I needed someone while I was at the property. read more

Great experience storing my vehicle here for almost 3 months. The space I got assigned was actually pretty shaded as it was next to a building but I still used a car cover to keep it clean. The rate was also a huge plus and I felt safe leaving my car there. Picked it up today and it was just as I left it. Highly recommended! read more

Choose literally anywhere else for your storage needs. Never had a worse problem cancelling a space. They call relentlessly and will make you hire a locksmith if you lose your key. They raise prices constantly and price gouge you whenever they get the chance. Absolutely avoid if you can. read more

WE WERE ROBBED. Public Storage allowed someone to rent the unit next to us. The party broke through the drywall on our unit and the one in the other side. Public storage called us and told us that some 'damage, was done to our wall but a person could not have fit through the hole. They are LIARS. Afeyer visiting our unit we found that it was obviously ransacked with boxes torn open and thrown all over the unit. You could clearly see this from the empty unit next door. A police officer told me this happens all the time. They recently had 6 cases in one week. Shame on Public Storage. You irresponsible jerks. read more

Just moved into this space but it was easy to book online and ready as soon as I showed up. Good app that works well. Would recommend so far

Rip off and deceitful storage company. Price self storage will help you move your articles into their storage unit. Then Rate Increases. Then they will apply dramatic rate increases twice a year, every year. Imagine, two not one price increases per year.....then that add a deceitful protection plan of 14.00 in top of the rent. Protection Plan. The 14.00 protection plan is required, this company requires you to pay through your renters policy or their policy, but in my opinion Their umbrella policy should cover specific minimums and maximums. Overall. Overall if you don't want rate increases every 6 Months, don't do business here..if yiu don't want to get ripped off on required insurance don't do business here Covid increases To illustrate how cold hearted these folks are (price self storage, during In middle of Covid they increased rates..very cold hearted. Who does this Overall, whom increases twice a year rate increases on real estate rentals? Only a company that has fraud based and onerous business practices. Before You sign up, ask them about double Rent increases annually? Over N Out read more

Units in Solana Beach is where I rent. Buildings aren't marked correctly, however Justine was amazing help. She got me started in the office and walked me around the property. Explained everything with codes and keys. Thanks Justine for all your help!!! read more

Absolutely awful company. Our unit was broken into and has extensive water damage from leaks. Public Storage didn't care, they actually raised our rates instead of giving some sort of discount for having a terrible unit. Almost every box that was on the ground has water damage and the contents are moldy and ruined. They could've tried to make it right as a company, but they only want to push us off to the insurance company. We will never use Public Storage again. read more

I really like public storage but have only been with them 4 months and the decided to raise my rent by $80. I complained and they put a hold on the raise until January but still. At least let me be a customer 1year before you decide to raise my rent read more

I rarely write reviews so I hope this gets published because I am very impressed with the customer service I had with Justine at Public Storage in Solana Beach. From the time I signed up, through correspondence while I was away, up until my actual move out date she was so helpful. The access to this storage facility is so easy and centrally located in Solana Beach My unit was clean and I will continue to rent from them whenever I need a spot. read more

I have been a customer there for three months that place is clean and great access the people who work there take excellent care of the property and are very friendly highly recommend it for storage read more

I would never choose public storage again. The staff is rude and is rarely available for assistance. The pricing is ridiculous! My rental unit more than doubled in 21/2 years! I started out paying $226 per month and a in 2.5 my rents was $488! This was after I had to talk them down from even hiking it up farther. They were charging me more for rent than what they were advertising online, this did not take into account their move-in special. Not to mention one month they raised the rent over $80 with less than a months notice. This is poor business practice . The lights in the units rarely work, mine was painted shut so I could not go in when it was dark, which is also a safety issue. When they blow off the driveways in the unit it goes under the unit doors and dirties the stores belongings. The gate is frequently broken as well. Again, spend your money elsewhere and be sure to ask for a price fix when renting. Public storage is a rip off! read more

Public Storage recently acquired our local storage facility that I've used for five years and they immediately raised the rates. I get stuck on hold for ridiculous durations every time that I try to contact them regarding my new account with them. Their customer service is HORRIBLE. read more

Justine the facility manager has been wonderful to work with from day one! I have a 10x 36 for shampoo product storage and she has gone above and beyond with her exceptional level of service. I started with my space in December and I've been very happy with the service, location, security and overall excellent service. read more

Once again Public Storage service is rubbish. I dont think anyone has taught their employees in either Northern California or Southern California how to use the "return by" sign! If you call the number you just get sales person at a call center trying to sell you something. When will they learn to connect the phone number to the mobile of the person on duty so that you can actually find out when they will be in the office!! Its NOT rocket science!! read more

This place they suck really suck they increased the rent in a pandemic times. I only needed to pay 14 dollars and they closed the doors on me. They don't understand their clients they care only on their pocket they don't understand that people are not making enough money. I'm not asking for free rent my allegation is that they increase the rent on a pandemic. Not a good place to rent My respect to the workers this is to the people that makes the decision. read more

We had our entire household in their storage facility for three years whilst we were out of the country. It was broken into and a ton of stuff stolen . Conveniently both the central lock on the building where our storage was housed was broken and the cameras weren't working. We received no help and were told to take our complaint to small claims court. Because we were living in another part of the country we could not come down and get a police report. To cut a long story short. They This is a poorly run storage complex and the management are very unhelpful. Don't use them.. read more

Terrible customer service and questionable in terms of safety. Reserved space via phone. Received email. Came to property when they said they would be open. Nobody here. Waited 25 minutes. Door bell doesn't work. Gate buzzer doesn't work. Manager "Michael" finally showed up with chip on his shoulder and did everything he could to instigate an argument - he is a liability waiting to happen. It was a bad surreal experience. An hour wasted reserving, waiting, and never saw the space. read more

This place is a con. There is a great deal advertised - rent for $1 a month or save this much off each month (they generally rotate). However, once you start renting you'll find yourself paying more down the road as they constantly 'raise' the rent on you. It's pretty poor practice, and they take advantage of active duty personnel who deploy - don't be surprised when your rent is raised while you're deployed and unable to move your stuff out. So you find yourself paying more and more... If you're looking for long term storage I recommend continue shopping and try the place across the street. Otherwise your rent may end up doubled in no time flat. read more

The staff who work here are great and helpful - I have nothing but praise for them. The folks in the corporate area are another matter. They entice you in with decent monthly rates then jack up the rates with very aggressive price increases. My monthly rate went from $137/mo. to $156/mo. just six months later. That's a 14% increase. Then the rate went up to $172 a year after the first rate increase for a further 10+% increase. So in one and a half years my rate increased a total of nearly 26%, about 10x the rate of inflation. I have no doubt they'll keep increasing it, sticking it to me at least once a year with price increases at many times the rate of inflation. I live far away from the storage unit so it makes it hard for me to switch. This is a mean-spirited way to do business. read more

Brittany was awesome. I came in to rent a space at 5:45pm. They close at 6 but Brittany stayed until 6:30 to help me rent a unit. Extremely nice, professional and very helpful. Thank you for the great service. read more

Stay away. No proration of money in the month you move out. I move out this week on Monday June 3. I paid $133 for the entire month of June (autopay on June 2). No Refund for any part the remaining 27 days. I paid $44 per day in June. Now they will "Double Rent It". Don't let this happen to you! read more

No, Don't do it. The place is not secure (as others stated). There is not a lock on the building where our unit is. Once you get in the unit for $1 for the first month the price went up from $99/mo to $159/mo in 1 year. Forget about it. Moved to Solana Beach storage which has reasonable rental fees and no escalation in prices. read more

Convenient storage unit location but be careful of the rules basically a 30 day rental and if you're on a 31 day month It is Late. The contract says 11th day the late fee is charged but that's not true either it's immediate. Regardless if you've paid for the entire month. Also in speaking with a representative who answered the phone at the salona beach location she did not realize there was a late fee and she said it was payment to the end of the month which is not true it's an actual late fee which is on our receipt. It's always the small print and they will get you...... customer service number just sent me in circles read more

Alexis was very helpful the service here was very easygoing and customer friendly. I had an upstairs unit and the elevators they have made it convenient for all the heavy stuff I have to stow away. Thank you guys and I hope people in the area looking move or who just need a moment to put important items up have as easy an experience as I did here. read more

This place is a total joke. In the 1.5 years I had a unit here, they raised the rates 30% because they know it is such an inconvenience to leave. Worse than that...you are NOT paying for a secure storage place, no matter what they say. When I first moved in, the keypad door to the building my unit was in was broken. I reported it multiple times, and it took a few months to get fixed. Most recently, the side gate has been broken for a few weeks, which means anyone can get in at any time. There were a couple of tweakers in my unit's building today that seem to be living out of a unit and perhaps dealing drugs out of there. As a large male, this was a huge annoyance for me, but any females should feel VERY unsafe. Please stay away from this place. read more

Brittney was awesome and extremely helpful and thorough.

Great service from Eric. Got everything I need and setup fast.

I was looking for a temporary storage space and came across this place in SB. They had great rates and Brittany was so kind, cheerful and helpful! Would highly recommend this place to anyone looking for a convenient, affordable and friendly storage facility!! read more

This is the worst maintained storage unit I have ever experienced in my life. Recently, after the heavy rains, my son visited our storage unit and discovered that there was a significant leak in our unit. My son and his wife had to move all of the items that I am storing from one side of the unit by 5 feet to avoid other items from being damaged but we were able to keep the same unit at the time. I had rented a much larger unit because at one point I had more items in the unit but had been downsizing. Three weeks later, I receive an urgent phone call from a visiting manager. In his voicemail, he said that it was urgent that I called him but no he left no detailed as to why it was urgent. I didn't noticed the missed call until after hours. Upon hearing that there was an urgent message, I didn't know if there had been a fire, break end or more water in my storage unit. Upon hearing the message, I rushed over to the unit after hours so that I could check on my belongings. Outside it did not appear to be a break in or fire. But when I opened the storage unit there was another large puddle of water in my storage unit! When I rented this space, my original strategy was keep the larger unit and downsize on 1/22/2016 for a smaller unit. I asked the manager if because for the whole period of time that I had been renting had issues with water if the could consider providing one free month of a significantly smaller unit, if I could move my items to the smaller unit yesterday. The Manager not have the authority provided me a phone number to Customer Service and the District Manager's which I called yesterday afternoon. Customer Service assured me that the District Manager, his name is Andrew, would be helpful. I asked the manager if he could comp 1-2 days while we waited, he said he had to wait on the DM's decision but that he would explain to the DM of the challenges that we've had with this unit for the past 30 days including the most recent leak. The District Manager did not return my call and no one else had the authority. I'm an action oriented person and if this were my customer, I would have immediately provided a win-win solution especially if their unit had a significant water leak. After all, they had the roofers repairing the roof of my unit on 1/21/2016. And, the water had a big puddle in the unit. Also, the drywall near the leak shows mold forming on the wall. Disgusting! My concern is for everyone who is renting with this company that they may have damaged belongings as the buildings are not well maintained. This afternoon, I rented a cargo truck so that I can get everything out of the unit in one move and relocated my belongings to another storage facility in the area. Had the District Manager been on top of his business and returned my call yesterday, they would have had a long term customer. After, I moved out, I was told that the DM was going to offer me to downsize. Then why no phone call to advise me when you know I also said that I will go find another facilities since no one was able to resolve this problem. Then hours after I did move out, I receive a call from the DM and his only response to this situation was I'm sorry. To me sorry is a word means nothing when a persons actions are scripted and have no substance behind the meaning of the word. Overall, I will be giving a excellent rating to the storage company that I moved my belongs to as the facility is so clean it smells very fresh. read more

My review is in line with many of the others. The word "customer service" does not exist in their vocabulary. These guys are con artists and I believe they train their employees poorly on purpose to blame them for the mistakes. And what is worse, is that they do not have the corporate decency and honesty to support and back up their employees and their word. Please keep in mind, this is a Storage Unit. This is no rocket science, nor are we asking them to perform Brain Surgery! So here is my story: 1. Bait and Switch: I called a number of local storage places to compare prices and my last call was Public Storage. I told the girl on the phone from their corporate that I needed 2-3 units. She told me that I am lucky because they have the units available! Lucky me!!! She also told me that their prices are the best because the first month for each of the units is $1. Another great thing!!! I asked her to reserve 2 storage units and we will probably need the third one by the next day as we are moving a lot of furniture. All good so far! The Movers show up with the truck and we were told that the $1 per unit is for one person for one unit only! We told them that this is not what was promised to us, and they said that the corporate people have made a mistake and we would have to take this up with them. At this point, we have 5 guys in a big truck full of our stuff waiting to off load. So we bought into the solution. Believing that the "Corporate" will stand behind their sales people's word. I called the Corporate, left a message with a supervisor and never heard back from anyone! I called a week later to follow up and the following day, I received a call from a supervisor. He told me he will look into this. He was apologetic and said he would find a way to make it up to me. Never heard back from him!!!! 2. Lack of Communication: When we got there, we found out that they only had one unit available for us, not two. The reservation was for one only! This is not that big of a deal looking at it from the big picture point of view but that tells you how disconnected and disjointed these guys are! A mess!!! 3. Lack of Staff Training: After I got the the storage units, we wanted to make sure all 3 are on auto-pay. I was told that 2 of them were not and they told me that they will set it all up for me. Well, I was just contacted to pay the payment as the auto-pay was not set up for one of the units! Why??? I was told that at this location, they could not set things up for me and that I need to call the Corporate Office. So I called the corporate office. I spent 45 minutes on hold. Then the person who answered my call could not help me and told me that she would transfer me to a supervisor! They needed a supervisor to set up my payment and figure out why ti was not set up!!!! It gets better, once she transfers me, we get disconnected! 1 hour on the phone and time wasted! I called the the local Public Storage at 4 pm, and had to leave a message since no one was there to answer my call. I told them that I do not want to waste another hour on the phone and to have someone who can take payments to call me. The next day, I received a call from the local office. She told me that she can not have anyone from the corporate office call me to take my call and that I would have to call and be on hold to make a payment!!! How could this be? You have to wait over an hour and deal with incompetent people to make a payment? What world are we living in? Is this the twilight zone? I told her that this is not good enough for me and to have a supervisor who can make decisions call me. I told her that this is unacceptable and poor business management! I received a call back the same day from Andrew, the District Manager! I told him about my endeavor (the whole story) and he notified me that I can make my payment online. I made the payment and set up the auto-pay! I asked him why no one had told me about this? He said he does not know and he will look into it. I then asked him about the Bait and Switch and the inconvenience that we had to go through. He told me that he will look into it and he will try to figure out what has happened! This answer is as bad as "I'm sorry for the inconvenience, but we can't do anything about it" And ultimately he gave me that answer as well. I asked him to connect me with someone who is above his pay grade to help. He said that he can not. I told him that he can give me the following two options: a. We are sorry for the bad experience, the fact that you were duped and the bait and switch. But such is life and this is how we do business. Tough luck, hope to dupe you again! b. Let me see how I can help you. We believe in taking care of our customers. We stand behind the promise our employees make, and if they make a false promise, we stand behind it and we have integrity. He Chose Option A! Conclusion: DO NOT WORK WITH THESE GUYS. THIEVES! COMPLETE LACK OF INTEGRITY! read more

Do NOT store here. Go across the street to Solana storage. Hands down the worst company and worst customer service I've ever experienced. Charged me for the next month because I wasn't moved out by 5pm on the dot even though staff wasn't even in the office while I was there, then locked me out so I couldn't use my unit. When I told them I wanted to use my unit still since I'm paying $166 for it, they said I couldn't since I already submitted my notice to vacate. NEVER in my life have I had a company charge me for a service and refuse the service at the same time. I called and emailed the corporate offices without a single reply. When I'd call in to speak to a customer service rep, they'd just tell me to leave a message for someone else. They aren't trained in resolution, just hate their job. Multiple attempts to call district manager with no reply. The office on-site said they couldn't help me. One month later, 20 or so calls later, still unable to use my unit and not one reply back from the company. How they are still in business is beyond me. Save yourself the headache and just go across the street. read more

$60 for being "late" 2 days. We emptied out the storage early but my boyfriend didn't check out with them until 2 days after our supposed scheduled check out day. He thought we had 30 days for the $190 we spent on a storage unit... guess not! So that turned out to be $250 for less than 30 days... read more

Thank you for sorting my lock with keys being lost an an accident! Much appreciated!!

This is my second time renting a storage space in Solana Beach with Public Storage. Juana and Jason do a terrific job! Great customer service! :). Nicholas M. read more

BEWARE - bad return policy!!! I had purchased moving boxes and had extra BRAND NEW UNUSED ones to return. Their policy is that you must have your receipt to return within 30 days. They would not take them beyond the 30 days even in excellent unused condition. read more

Camille is very professional and helpful. Its people like her that keep me coming back to Public Storage.

DO NOT GO HERE !! This place is awful and the staff is beyond rude. And not Just one staff member, every one I have encountered and even spoke with on the phone. It must be a requirement for the job. They charge an excessive amount of money and fees. This was the worst mistake I have ever made coming here. Again, save your money and time and go anywhere else! read more