I've been here multiple times and they're always courteous, fast, and transparent. If they can't…read moreprovide the service needed (they're not a full service mechanic) they're very upfront about it. Prices are about average, and the speed and quality are worth the cost. Very helpful and reliable.

I called to see if they had somebody that could do an inspection. was told yes but only until 4pm…read more l arrived at 3:45 the person that greeted me was reluctant but told me to pull my car around. so I did. at that point I heard someone (presumably the inspection tech) scream and yell about he time. to which the person that greeted me back paddled and said he thought it was 3pm not 4m. I was then turned away. in the past six months I have bought tires and an oil change for my car my wife's car. in addition to two of my work trucks. this is a really convenient place for me to go considering there is never anyone their patron wise. quick in and out. most of the time I'm there it's staff working on the cars of theirs or friends. not going back.

I had a flat tire with an estimated tow time a full half hour beyond their scheduled closing time…read more Dillon agreed to stay open for however long it took to get my car there. My new tire was ready to go within 30 minutes of the car's arrival! Excellent experience! Thank you Dillon!

Absolutely shameful. I've had bad experiences at other MONRO locations but this is a new low and…read morethe last time I'll ever visit one of their locations. Here is a timeline of events for my visit to this particular location: Day 1 at ~10:30am: I drop my car off for its appointment, which was scheduled online for a 9a-11a dropoff window. I notified the attendant that the previous year's inspection at the Penfield MONRO center had noted rear brake pads were barely a pass. I also asked for inspection of the front brake pads. Day 1 at 5:14pm: I receive a call telling me that my filter isn't in stock, but will be in the next day. The brake work has not been completed. I agree to let my car stay overnight. Day 2 at 9:51am: I receive a call asking me what my car was brought in for (!). Apparently none of this information was translated over to the next day's staff. I'm informed they won't be able to complete an inspection because no certified inspector will be on site that day. Day 2 at 12:33pm: I receive a call telling me that miraculously, my brake pads are practically new and don't need replaced, which of course makes no sense. I'm told they will do the oil/filter change and call me when it's finished. Day 2 at 4:11pm: Having heard nothing and knowing the store closes at 5pm, I call and ask what the deal is. I'm told that the store tried calling me earlier (I have no missed calls or voicemails). I'm then told that ACTUALLY my brake pads do need replaced, but of course it's too late to do it today. Day 2 at ~4:30pm: I pick up my car and I need it the following day. After paying for the oil change, I get in my car to see that the mechanic has left it filthy, with grime and boot marks along the driver's side mat and door panel. Unorganized, unprofessional, unworthy of future business. tl;dr this MONRO location had my car for two full days, somehow did nothing but change the oil, and left my car filthy.

Morons left my oil filter loose lucky for me I caught it otherwise new engine never going backread more

The service I requested was refused I asked to get my…read morefluids topped off but was prompted to pay for what is supposed to be courtesy service (you're supposed to get and oil change if you want your fluids topped) I've never heard of this ...:: Why are you hiring women in their late 50s who don't even want to work here The lady didn't even know how to pop the hood of my car ....what are we doing here? Would not recommend Slammed the hood of my car after finishing the job

It was a great experience for a first time user.. The young men could not have been more…read morecourteous and efficient...Along with another review i just saw they were a great comedic team... Will definetly use them again..In a world of many not wanting to work,, this team is a breath of fresh air......

Since these guys were new to Henrietta and I was overdue for an oil change I thought I would give…read morethem a try. First bonus points for being open later than the other instant oil change places. Second bonus points for being met in the drive up with a bottle of cold water, an engaging rep who asked my name, and made pleasant conversation with me while ascertaining my needs. In terms of value, I would say the pricing is right on par with, or better than, VIOC right around the corner. When you factor in the entertainment value of the comedic exchanges between the three team members (and myself), I more than got my money's worth. Pro tip: check their website for coupons!

Brian is the MAN!! He does great work at a fair price, and gets it done in no time at all!…read more I trust him and his expertise to provide the best service for my car without going all the way to the dealership. If you're in Rochester, look no further for a great auto shop.

Fast, efficient, ethical. This place is the ideal auto garage, doubly so for Subaru owners. I've…read morenever felt cheated, never felt overcharged, never got unnecessary work pushed on me. I can come here with any auto problem big or small and have full confidence in their expertise. Seriously this is the only auto repair shop where once I felt like I was being undercharged for their time. Truly a gem.

NOTE: I want anyone who reads this review to read the first two paragraphs the most. It shows the…read morecare that Firestone has put into resolving my problem. I have turned my one star into a five star because I value customer service. UPDATE: I made a call to the regional manager who immediately helped put this forward to this store. After dropping it off, I met with this nice manager Don (I think that's how you spell it) and he helped get everything together. He took a look and determined that it likely wasn't the brakes at all and offered to fix the problem with no cost to me as I just paid for brakes I likely didn't need. So thank you to the Firestone team for their help. ORIGINAL: I have a Jeep Wrangler and I needed it to be serviced. I won't pretend I'm any type of person that is very aware of things that can go wrong but I am absolutely aware that my brakes have nothing to do with squeaking when turning since I literally had just gotten new brakes. Alas, I allowed them to give me their professional opinion about the brakes and may I say that was a big mistake. Firstly, they found multiple problems about my Jeep and I dumbly went with the flow and accepted it. However, first, they do not tell me that the time to repair my jeep is no longer originally one day. I have to call to my surprise to be told that the "dealership isn't open on weekends" and that this special part for my Jeep is needed. Strike number one not telling me the expected time table for my car. Secondly, they put on brand new brakes that DO NOT FIX THE PROBLEM. Strike number two. Thirdly, they literally had to have turned my car in order to park in the parking lot to return it to me and whoever drove it didn't notice it was still squeaking? Is this a joke??? Strike number three. That's literally unreal. This place used to be great and there were good managers and "specialists" and "technicians" that knew what they were talking about. This... is just unreal. I go to complain and he looks at me and says "do you want us to take a look?" $1300 later and they're going to now potentially charge me more money to fix the problem I originally came in to fix. Absolutely insane. I know he is just doing his job but you're going to hold my car hostage some more because your mechanics can't do their jobs to begin with? Unreal.

Took my car in for an oil change and inspection. They offered me the synthetic lunge with tire…read morerotation and other crap which was more expensive than the regular one, but I took it anyway. When I got out of my car, I decided to mark one of the tires to make sure that they did do the tire rotation. I also had a brake light out and told them to change that bulb. After several hours, they told me my inspection failed because my windshield wipers were broken and my brake light on my hatchback was not working. They wanted $177 to change the lightbulb on the hatchback. I said no and I told them that I just gotten the windshield wipers from advanced auto a few months ago so I'm gonna go back there to see if they can fix it or if they could give me a discount on other ones. I picked up my car and noticed that the tire was still in the same place I told the manager he apologized and said he would do it himself right now. Took my car, went to a store and then went to advanced auto. Ask the sales clerk if you could check my windshield wiper and fix it or can we get a new one. He came out and looked at the wiper. He said they failed you on this the little cap at the end. It was literally missing. He said I can give you a free cap and put it on there for you. I asked him if he can look at the brake light that they said wasn't working and he pulled it out and he said it was broken and there's a piece of tape holding it up. I couldn't believe it. I was shocked and angry. He told me too turn the car on and step on the break which I did and he said the light is working. I couldn't believe it. That's what they said wasn't working and failed me on that also. I drove back to the Firestone, which is at McKinley Mall in Blasdell NY but they were closed already I went the next day and asked for the manager, but he wasn't there and spoke to another person and explained to him everything that happened. He insisted they did not break the light. It might've been there from before gave me all these excuses and then he said go in the car and turn the brake on. I did and he said that light is working but the left one isn't I said are you freaking kidding me? That's the one that I paid you guys $60 to fix and that's not fixed also he told me to come back that they would fix it I am so infuriated. I did not want to go back there. I called corporate and told him what happened. They filed a claim and told me someone will call me within 48 hours. The person that called me was the manager from the store. I told him that I don't want them to service the vehicle. I want to service it somewhere else and they can pay for it and I'm waiting for corporate to call me back. I called corporate again. They told me that they'll escalated to the regional manager and he'll call me back within 48 hours. I call back at the end of the second day since he hadn't called me back and they said oh it's not 48 hours yet so I waited till the following day that point it was 72 hours since I still hadn't gotten a call from the regional manager. They assured me that they were concerned about the matter and I would hear from somebody. We did another 48 hours still no one called me back called one more time. At this point, it was almost the end of the month and I needed to have my car fixed so I had no choice but went back to them to get it fixed. They fixed it and I have yet to have a call from the regional manager. The technician even apologized himself, but I'm not sure what he was apologizing for that he didn't do his job or that he purposely did all this or did didn't do what he was supposed to do. Assistant supervisor that day gave me excuses as to oh it could happen. We're human mistakes happen. One mistake, happens three do not just happen. I told her I would've let it go at this point however since I have not gotten a call from the regional manager, I will be writing reviews everywhere and also I will contact New York State inspection to let them know that they are purposely failing people so they can charge their money to fix things that don't need fixing. Disgusted and I should've read all these review reviews before I went to them. I can't believe they're still in business too.

I was so weird about going to "third party" tire shops or any place that wasn't Bob Johnson or a…read moredealership. One day last September, I got out of work and came out to a flat tire in the parking lot. I was distraught, it was a holiday and had no idea where I was getting it replaced. Everyone was closed...or so I thought. I ended up calling around and called Mr Tire. They told me they were open and had time to fit me in right away, on a holiday?? Replaced all my tires (and gave me a deal!) How extremely grateful I was! Fast forward, I recently ran over a very small piece of metal, And they stepped up once again and helped me out. The team at this location is my personal favorite. They are kind and friendly and have helped me out of each issue I've had within 6 months. I am so grateful to have found a company with such accountability and such patience. Service really speaks for itself and I will be coming back again in the future. If you're looking for a reason to go here. This is it! Good luck to whomever reads this :)

I sent my son to get the quote, Mr. Tire staff asked my son to swipe the Groupon Coupon and said he…read morewill give credit when we come back for wheel alignment after changing the tires. Today my son went to the same shop saying you guys can fix the tire and do the wheel alignment and balancing. The person who asked my son to swipe the coupon was not there and new person now is saying within 2 days that they stop doing business with Groupon and they will charge for wheel balancing and alignment after changing the tires. They wont consider the swipe we did in front of their staff and was promised to give the credit when we come back after changing the tires. Now I got pissed off and totally they lost the business from me. This appears like they are cheating their customers.

I have had tire rotations, inspections, tranny flushes, and oil changes done here…read more They are always polite. The location is trustworthy.

They broke my car!!! I took my Mercedes to Valvoline for an oil change, and just a few days later…read moremy "Add Oil" light came on. When I returned, the vehicle was leaking oil heavily--something it was not doing before the service. They claimed it could be wear and tear, but the issue only started after my visit. It appears the oil filter was overtightened, which may have damaged the oil cooler/filter housing. I was also told I may have to pay for diagnostics if they deny responsibility. Very frustrating experience. Their affiliate shop who looked at the car wants 1,003.48 to fix. Never go to a valvoline they might break your car and won't fix it