One Star Extremely unprofessional experience today with RNL Plumbing on Mission Street. My neighbor was having work done, and the company brought what looked like a dozen work trucks that blocked both sides of the street, making it unsafe for cars and pedestrians. Several of the drivers were speeding and driving recklessly. Even worse, I overheard what appeared to be a manager--carrying donuts and coffee--make racially charged comments, including using the term "Peckerwood." Completely unacceptable behavior from any business, let alone one working in a residential neighborhood. I would never hire or recommend a company that allows this kind of disrespect and chaos. read more

R & L Plumbing - Manager. - Plumbing Near Me - San Francisco, California

I forgot to leave a review after R&L Plumbing replaced my toilet last year, but I wanted to make sure to mention how positive the experience was. The plumber arrived on time, worked professionally, and completed the job efficiently. When I asked, they also provided a written report with their professional opinion, which I really appreciated. The final charge was exactly the same as the estimate, with no surprises. The price was also very reasonable compared with another quote I received from a different vendor. Reliable, professional, and easy to work with. I would definitely use them again for any future plumbing issues and highly recommend them. read more

We had a Saturday night emergency flood and Clifton was awesome! He snaked out the drain and was totally professional and kept everything clean! Note how he uses a puppy pad to help keep the area clean. He also wore shoe covers too! He was at our house in an hour and took care of it within the hour! He said it was a buildup of grease hair and soap. Will definitely use them again. read more

R & L Plumbing - Aaach!! Clifton said it was buildup of hair, grease and soap! - Plumbing Near Me - San Francisco, California

This is the second time using R & L Plumbing . They are very professional and thorough in their work. The technician Ruben Hernandez was great. He arrived on time and made sure I was kept informed during his inspection. I had a leak along my toilet sewer line and he tested all drains along that line to make sure the water wasn't coming from another pipe. He changed the wax "O" ring in the toilet and the leak stopped. I am very happy with this local, family owned business and will continue to use them. read more

I've used RL Plumbing multiple times and they never disappoint! Clifton recently helped me with some plumbing issues and he did an amazing job--professional, efficient, and extremely knowledgeable. Every plumber I've worked with from RL Plumbing has been top-notch. Their service is reliable and they truly care about getting the job done right. Highly recommend them for any plumbing needs. Thank you, Clifton and RL Plumbing! read more

José did a great job installing a shower kit. He was on time, explained the scope of the job, and did a very clean and professional installation. Most of the plumbing services I inquired would not give me an estimate over the phone, they wanted an on site technician. R&L Plumbing charge per hour and the estimate matched the real price. They were very responsive and were able to fix our shower within 24 hours of our leak. read more

BACKSTORY: Called on a Saturday to address our leaky toilet. The dispatcher said the price was $209/hr (labor) and any parts under $25 would be included. I asked to confirm several times about the pricing, what was included etc. The dispatcher even called the plumber that was coming out to confirm and called me back to emphasize the same previously quoted price, at which point I confirmed the appointment. They did ask for my credit card info ahead of time which I thought was a little odd -- although they did not charge me, they wanted to have the info in advance. THE WORK: The plumber arrived on time, was clean and professional, and resolved the issue in about 45 minutes. Everything was good. I expected to be billed for a full hour for the first hour. THE PROBLEM: On Monday I received an invoice for $485. I reached out around in the late afternoon and the person I spoke with said that because it was after 5pm (pretty much on the dot) that they could not help me until the next day. The following day I spoke with the accounting department and they told me that working on Saturday is billed as overtime. This was not explained to me when I called, despite asking about pricing several times. She mentioned that GPS data showed the plumber was in our area for almost 1.5 hours, which is how they determined the timing. I mentioned I had proof of the job taking only 45 minutes and that I saw the plumber sitting the in van outside afterwards -- probably doing paperwork. THE ENDING: After a long lecture from the accounting person about how I should have known that I would be charged overtime rate, they ultimately said they would talk to the plumber to confirm the timing, review the case, and get back to me by end of day. In the end I was charged $222 (1 hour, plus a $13 part). TL;DR: Work was satisfactory. Billing was a bait and switch that was correctly resolved. read more

AMAZING Customer Service, follow through, working with the city on permits, showing up promptly and pricing. Calling, emailing & texting us every step of the way. On top of that they are extremely competent in their trade. Thank you Saul, Paula & Israel! I HIGHLY recommend R&L Plumbing. read more

The maintenance guy at my 170-unit condo building recommended two plumbing services I could call for plumbing services. I wish I had called Larry's business first. As it was, I called Larry's business for pricing and to get a sense of his business AFTER I hired another plumbing service and paid them $450 to replace two parts (a flapper and trip lever, also known as a flush lever) in my toilet tank that broke. It was an hour of work, and they left an outstanding issue with a loose, jiggly handle (the handle that flushes the toilet) I was lucky to connect with Larry (who runs his business of 50 plumbers), who was driving when he was connected to my call. My 5 star Review is for the FREE time and great advice that Larry provided me to help me understand the solution to the outstanding work left from the previous plumber I paid $450. Larry Facetimed with me to see the issue and walked me through what to do and who to call to ensure the plumber returned to resolve the outstanding issue and not charge me. Larry said if I chose not to have the plumber return, he could walk me through how to fix the outstanding issue after purchasing the part. He told me how to identify the part and who to call to ensure I got the correct part. Larry gave me a brief overview of his business, how he charges, and the different ways a plumbing service can charge. Based on how he presented himself, the helpful conversation with free expert advice and tips, and the expectations upfront on charges, I WILL call Larry's business for my next plumbing job. I will also recommend him to my neighbors in my 170-unit condo building since we're always each other for references for plumbers, electricians, etc. The initial call with Larry was completely helpful, whereas the initial call wasn't with the plumbing service whom I paid $450 (too much!) and left an outstanding issue behind. Lessons learned! I highly recommend giving Larry's business the opportunity for your next plumbing service!! read more

So I put potato skins down the drain and clogged our garbage disposal -- don't do that. From prior experiences with plumbers, I was expecting long wait times and super sky-high fees. R&L was able to respond same-day. Our technician was extremely courteous (he brought shoe covers as soon as he saw that we were a no-shoes household), judgment-free (helpful esp. given the circumstance), and fast. We were able to get things fixed in an hour or less. The bill was extremely reasonable compared to my expectations as well, especially for same-day service. I hope I don't have to call a plumber anytime soon but will call R&L again if anything does come up! read more

My kitchen faucet had minimal water pressure. It took them 2 hours to tell me that the faucet needed to be replaced. This resulted in a $600 bill, but nothing repaired. Luckily I found someone else to replace the faucet, or it would have been another big bill. read more

Bob came out on a Sunday night when my kitchen started flooding with water. He arrived promptly, identified the leak quickly, and worked efficiently. I'm so grateful he was able to help me out. I would recommend R&L to anyone I know! read more

Sunday emergency sink overflow and garbage disposal! Quick response, good 'bedside manner' , efficient and thorough. Told me each step of the process. Finished in 1 hour and checked upstairs and downstairs apartments to make sure the stack pipes were clear. read more

Can not recommend. Wish I had come on here before and seen all the negative reviews similar to my experience. $1200 to replace a valve on a toilet! Charged $300 on first visit, was there maybe 10 minutes. Came back a week later with $300 valve (DOD would love to work with you guys) and charged another $600 for 30 minutes work. Avoid like the plague. read more

Excellent service and attention. Very responsibe. Highly recommended. They were very honest and transparent during the whole process. Ended up hiring them for multiple additional projects! read more

I was shocked to read these good reviews Because my experience has been very negative. The summary: 26 families in Oakland have have had NO hot water NOR the ability to drink tap water for 4 days because of poor service from R and L. Long form of story I live in a 26 unit building in Oakland, and as mentioned we have had NO hot water since early Saturday NOR can we drink the tap water. The building had some major flooding on Saturday. R and L sent out a plumber on Saturday-- good news=one star. He diagnosed a problem with the water pump and said he had to order 2 repair kits and would do so right away. On Monday , more flooding, 2 more plumbers came out= one star. Confirmed the previous diagnosis and we asked them to confirm that the rebuild kits had been ordered. On Tuesday (4 days where 26 families have no hot water ordrinking water), we are informed that instead of a repair we need to replace the water pumps at a cost of $20,000 approximately. And that the replacement units would not get here for 3 weeks. When quizzed by our management company we were told that the 3 plumbers who came to our building ( remember those 2 stars) were not skilled in pumps and a person who is skilled in pump repairs would come on Wednesday. By Wednesday it will be 5 days when 26 families have had NO hot water and no ability to drink the tap water. In summary, it seems R and L are good for some issues but not others. read more

Is a very professional quality company . A couple days ago I had a serious problem with my toilet late at night and without any inconvenience I contacted Miss Paula and she scheduled an appointment for me immediately, answering my call very generously although I was super upset for the inconvenience, and the service was really great. faithful to this company , thanks guys again read more

HUGE shout out and thanks to R & L plumbing. I live in a 7-story condo building and there was a clog in our main drain servicing the kitchens to the units in one of the stacks After a few missteps they sent out Thomas and his partner Gustavo who both were really a gigantic "step above" your normal plumbers. Their attention to detail & determination to make sure all is right before they leave is really A-1plus, First Class service. On top of that they are both warm, caring, delightful human beings. When they finished they not only left us with sinks that now drain, they also left a bit of their "positive good energy" with us as well......what a treat! Sabrina, the dispatch supervisor and Darren, our building's R&L project supervisor contact are both incredible as well. They are quick to schedule, keep you informed if any changes in arrival estimation & super responsive to any and all concerns you may have. Customer service care extraordinaire! Thank you R & L plumbing. Best, Wendy read more

Wow, my garbage disposal stopped working, and I thought I needed it replaced and I bought a replacement from Home Depot, called R&L to see if I could get an estimate for the work, and the owner Larry called me right back, and sent me a video of what I might try first to get it unstuck, before he dispatched someone and it totally worked! What an incredibly kind thing for him to do that saved me lots of $! He recognized that I was in his customer database and had used their services previously. I was really impressed and grateful for his advice! Thank you, Larry! You will always have my repeat business from now on! read more

Plumber , Mike Griffin , came to my house on a timely matter and fixed my horrid issue last Saturday.I would give him more than a 5 star rating if possible. Very professional and he got to the root of the problem. read more

R&L has serviced out condo building many time. They are the best. I've called other plumbers and they didn't do the job correct or were not thorough enough. This folks are. I called their dispatch today in a panic, and she took care of getting, Pete M to my place within 30 minute, which was great because the water was about to cause some real trouble. It took awhile, and was tricky, but Pete M took care of it. What a relief. Disaster averted. Call these girls when you are in need. read more

So an hour before I had to be at work my kitchen sink decided to back up on me and the disposal sent water everywhere. I called R & L Plumbing and they came out within 20 mins and had it fixed within 45 mins. They saved my day because I have a caretaker that comes to watch my elderly mother and she needs the kitchen sink. Thank you soooo much to R & L Plumbing you guy's go above and beyond. read more

I hired them last year to change medias in 3 large tanks in a high end home and they did the job very well.They took their time to make sure all 3 tanks were empty, cleaned and refilled properly. They even brought a guy to pressure wash our garage due to the mess the carbon media made. No job is too big for this company! I will call them again for any plumbing job . read more

Rocky from R&L plumbing was awesome. we had a toilet clogged from a bar of soap that fell in it and needed someone to help ASAP. Rocky came out at the time promised, was super pleasant, described what needed to be done and did it. All done in about 20 minutes and something we definitely could not have done on our own. Thank you Rocky and R&L plumbing! read more

Very very expensive. Charged me 471$ to turn a pilot light on a water heater. On site about 15 minutes.

They gave me a outrageous quote just cause they thought they had to use a special machine that they didn't even use cause it wasn't needed. They tired to charge me the same quote and acted like they forgot or something. I had to mention it for them to change the quote. Then they try to overcharged 300 for a part replacement and service. I asked for receipt and I got no response . Be careful with these people they are very sneaky read more

Working with R&L Plumbing was a horrible experience. I requested a flat fee for installing two toilets which was provided to me and agreed upon by both parties (in writing). I requested this fee to be flat to avoid any issues with billing down the road. Halfway through the job, the company tried to charge me much more because it was taking his technician longer than he wanted it to. On top of only half finishing the job, they installed a scratched toilet seat (which they're making right, thank you!). To date, the company has refused to settle on a final number for payment despite me making concessions and coming up from the quoted number we agreed prior to the job starting. He's hung up on me and refused to take phone calls to discuss. He didn't install the second toilet because I wasn't comfortable having them come back into my home after how they've treated me on the phone and via text message. He's threatening to take this to small claims court and put a lien on my house even though I'm trying to come to a payment number both parties can agree on. This company is not professional, I recommend staying away at all costs. He's unfortunately not an honest business person who sticks to written agreements. read more

Look no further. Lorenzo and the team at R&L Plumbing are so responsive, so helpful and so fair its unbelievable. They have fixed kitchen plumbing for me, replaced garbage disposals, all in record time, at short notice, and at great rates. They do everything to help you figure out if its a simple problem you can fix yourself (to save you money) and if you even need to hire them at all. They are great. Choose these guys. read more

R & L Plumbing - Plumbing Near Me - San Francisco, California

Outstanding experience with this company and the plumber who came out (Ismael). I called early Sunday morning because I had a small leak behind my sink and said it was not an emergency but I was hoping to have someone come out Monday. An hour later they called and said someone could come out same day at regular hourly rate, gave me a 2 hour window and texted me a link to track the plumbers location/arrival. Ismael arrived on time, assessed my situation and gave me a few options with estimates (bare minimum to fix, or replace a couple of other parts to prevent a leak on other side). I also asked him to look at an unrelated issue. He fixed it all of it quickly, was slightly under his original estimate, and cleaned up after. And in addition to doing a great job, he was so pleasant. I called the next day to ask a question about the invoice and that was also great - got a quick and clear answer from someone who clearly knows good customer service. read more

Bozal saved me literally hundreds of dollars by texting me a video on how to easily repair my garbage disposal by myself. I fixed it in like 2 minutes. What a life saver, and so kind!! read more

Re: Clients property I received your email on Thursday R&L did not perform the work shown in the Invoice sent by R&L. R&L sent an employee to get an idea of the work required and quoted about $2,000. This was comparable to other quotes we received and R&L was selected for the assignment. When workers from R&L arrived late, during which several occupants of the building were present, the plumber that showed up looked at #143 and refused to do the work. Late that same day, the owner of the business, Larry, showed up to looked at what needed to be done. Larry said they couldn't honor their quote and that if they did an hour of investigatory work they could requote. We permitted the workers to do an hour of work on an investigatory basis to requote the work - during which the dishwasher in # 143 was pulled out and a hole was made in the drywall behind the dishwasher. The workers were unable to figure out with a test where the leak was. The workers left and sent a higher quote over to Birke (one of the building owners) which we declined to take them up on. R&L did not request a permit or manage inspection of any work, because they NO WORK was completed, either in the bathroom of #145 or the sink in #143. Beware of this company! read more

We always use R&L Plumbing at our commercial properties and they are always responsive and problems solved professionally and clean work. I would definitely recommend them for any plumbing job. read more

They try charge more hours than hours spent on the job. Their customer service also tries to justify the pricing and over charges a lot

R & L Plumbing provided excellent service. They responded to my call very promptly. Gustavo is a life saver and will resolve your plumbing issues. Don't look any further. R&L is the best you'll find out there! read more

My tenants called me on Friday night to let me know that the shower and kitchen drains were clogged. I called Larry @ R&L Plumbing who answered my call right away and got his team to call my tenants to scheduled a Saturday morning appointment. My tenants were very happy with the service and in this time that we are all sheltered in place they felt safe with having R&L Plumbing inside the house wearing PPE gear. If you need an honest and professional plumbing company for your residential or commercial needs do give R&L a call. Thank you Larry and team for your excellent service! read more

Since posting my last review, Larry the owner has reached out to me and scheduled an appointment to fix the scratch, which was more like a mark. The appointment happened today during the allotted time and was satisfactory. read more

R & L Plumbing - Scratched toilet - Plumbing Near Me - San Francisco, California

We use R&L Plumbing for our business and they never disappoint. Danilo is incredibly professional and very attentive. I appreciate his honesty and transparency. They have a rapid response time. I have been lucky enough to speak to the owner, Larry, a few times in the middle of the night or on weekends. They always respond. If you're looking for an honest plumbing company, call R&L! read more

Larry, Danilo and the entire staff are amazing! They are professional and quick to act. I had a plumbing emergency yesterday and they showed up ASAP. The residents were extremely impressed with the quality service. Thank you R & L!! read more

1) Professional 2) On time 3) Fixed the shower head in timely manner 4) Very competitive pricing Best plumbing company so far ever I had to deal with. read more

I called this morning hoping to schedule a garbage disposal repair appointment but instead they gave me some tricks and tips to try first. I followed the instructions and my disposal is working good as new! Thank you thank you thank! Will certainly keep you in mind for all plumbing related issues! read more