Lenny Jaracuaro was amazing to work with! Super friendly, reliable, and very professional throughout the entire process. He made everything easy and stress free, and you can tell he really cares about his work and his clients. Highly recommend if you're looking for someone you can trust to get the job done right! read more

I called someone in the office and a tank was delivered the next day. I hope Rayne can fix their service issues.

Terrible company and experience. I've used their softener tank rental services last year for about 6-8 month I believe. I've requested cancelation that I was no longer in need of their service because I have decided to get my own system. One of their technician who replace tank came and took the tank at that time. I've explained and told them a multiple times but they never listen. One guy just opened garage with switch this morning and did my property trespassing and yelling me to pay the remaining balance and asked me where the tank even though they picked them up. They didn't even cancel and suspend my subscription. This company is owned by robberies. DO NOT get any services from them, they seem like they often extort money by threatening customers like this. read more

I love my Rayne water system. The water where I live is very hard. This system uses a tank that's replaced every month to soften my water. No more mineral rings in the toilet! No more clogged shower valves! And the water feels great on m skin and hair. All the advantages of a water softener system with no maintenance! And I can quit anytime if money gets tight. read more

To Rayne's credit (Irvine office), they apparently have a new office manager who seems to be getting things straightened out. She (didn't catch her name) called me and apologized for the confusion and said she would be sending our our referral check (which we just received). I hope this office will let clients know in advance if their drivers are out sick, so they don't have to wait around all day like we did! Time will tell. read more

Mr. Richard Medina, who does the hard work by delivering the tanks to your place, still keeps a smile on his face and provides you with amazing customer service. This gentleman understands the meaning of service; the team in the office does not. I have two accounts with them. Mr. Jessi who works in the office mistakenly applied my two payments to one of my accounts, leaving the other account long overdue. Well, we didn't make a big deal of it, and we made the other payments and corrected his mistake, but unfortunately, Mr. Jessi kept calling each month, demanding payment. I finally got upset, I made a 3-way call to the person responsible for payment and confirmed his mistake, he stated talking badly behind my back, not knowing I was still on the call listening, very unprofessional. I requested to speak with a manager, but never received a callback. I asked Mr. Richard Medina to contact the manager or owner or connect me with him. He texted the person in front of me, and 4 days later, there has still been no callback. I don't write this to give you a bad star; i am happy with the water-softener, I wrote this to get your attention. If you care, then you will contact me to hear what happened and what my experience was. He needs to stop giving customers attitude; I'm sure I'm not the first one. Please get in touch with me at your earliest convenience, I would like to add another star to this review because Mr, Medina deserves this. 5 star for him. read more

Richard M had his first visit to our home and was very professional and courteous. Look forward to having a regular person again. Rayne has always had respectful installers. We've had them for over 30 years because of their quality service with great value and always ready to help. read more

Their installation destroyed my garage cabinets. They refused to take responsibility for it. I would rate zero if it were possible.

Andy Pabalan came out to answer our questions. He did a great job, very friendly and helpful! We highly recommend

Place is a scam. Had nothing but delivery issues from day 1. They finally got on track with consistent deliveries for awhile. However, recently noticed they have not replaced the tank in 6 weeks but yet they keep charging me. Called them and goes right to hold music. Com'on, at least say "Please Hold". They asked if I called to report the tank replacement was missed. I am supposed to monitor deliveries??? Just provide the service I am paying for. Moved on! read more

I have tried nearly all the water services in San Diego and Rayne Water is the way to go. Request Sean as your point of contact and Daniel as your technician. Phenomenal people along with detailed and personable service. Thank you guys. read more

This is a great company!! Highly recommend their services!!! Very personable!!! They arrive on time. Very efficient

We had Rayne water system for over seven years now. The salt tank lid warped. I asked for a replacement. Worked with them back and forth a couple times and got a new tank cover from Angel. Met a few of their staffs at the Irvine office. They are all friendly and eager to help. read more

Andy was amazing he is the best consultant I have experienced in a long time we went through my whole condo although it wasn't a good fit at this time I will gladly refer Andy and Rayne water to my friends and family that may have and can use Rayne Water product. Thank you Andy for your time and service it is appreciated read more

Rayne installed my water softener and purifier, and the initial install went fine. The problems started when I moved and needed the system transferred to my new home. I called and scheduled an appointment for them to remove the system from the old house. I waited at home for the technician--no call, no show. They also scheduled a separate time to visit the new house ahead of installation, but again, no one showed up and no one called. I gave them the benefit of the doubt and called back. They told me the reason for the confusion was that two different divisions handle removals and installations. Fair enough. So we scheduled again--they were supposed to call me 30 minutes before arrival so I could meet them. Instead, they called two hours after the scheduled window and said they couldn't make it. We rescheduled once more. This time, they never called to coordinate, just showed up unannounced while I had other workers at the house. They removed the system but left behind a mess of pipes and fittings that weren't there before the install. When I called to ask about it, I was told the general manager would get back to me. That call never came. I tried calling several more times, but I'm guessing they recognized my number--I'd get put on hold for over 10 minutes before giving up. I finally called from a friend's phone, and they picked up immediately. The manager I spoke with had a rude attitude and clearly had no idea what was going on. Bottom line: If you need a water softener, there are plenty of companies out there. Don't waste your time with one that's this disorganized, unprofessional, and hard to reach when something goes wrong read more

Andy Pabalan provided the best experience I have had with getting quotes and information on softening systems. I had gotten two other quotes and the reps that came out were more sales than customer service...no so with Andy! He explained everything so thoroughly to me, and has a genuinely great demeanor and character. I trusted him right away and was able to get a super high quality system with an additional big blue carbon filter for close to the same price as other companies charged for the softener alone! We have been doing an extensive remodel, and the quoting process for all we are doing has been grueling and extremely stressful. Andy made it so easy and I never felt any pressure. This is one thing I can check off my list and feel really good about...thanks Rayne and thanks especially Andy! read more

I find this company and their service very odd. They get new drivers who are not given the correct garage codes and then can't deliver the rental tanks, meanwhile they continue to bill me. I'm ready to give them up after over 10 years of service. Maybe they need a management change. There is little help when you call for service. read more

Had my new water filtration and RO systems installed today in Descanso, CA. Dave M., salesman, came out and met with me a week prior and was very thorough and professional. He took his time educating me on water systems. Together we decided was systems works best for me! The installation of the systems went very smoothly. Latif, the technician, was very knowledgeable about the system and got me up running in no time! His customer service was outstanding. He listened to my questions carefully and then answered me with respect. I live on a farm that uses well water, so I have been concerned about drinking the water for some time. After the installation was completed, I tested the drinking water, and it is remarkable. Good-bye bottled water! The overall cost of my system was way lower than competitors' estimates! Best decision I have made in a long, long time! read more

DO NOT use this company at all! The drivers are NEVER in so when you have a scheduled delivery it doesn't get done due to the driver "CALLING OUT" but they fail to notify you so you can work around their delivery schedule! I have 2 accounts with this company and IM TIRED OF CALLING EVERY month asking if my delivery is going to get done and guess what they ALWAYS tell me.... I apologize the driver called out but we will deliver to you tomorrow... why don't you call and notify me ahead of time so I'm not sitting here all day waiting for him???? On top of that they increased my price and didn't notify me either!!!! I will be looking elsewhere and canceling my service read more

I've head Rayne service my r/o system for about 10 years now. The filter change process is pretty straight forward. However, this time a new technician wasn't able to figure out the details. Refuglio, a senior tech, can back out to fix the problem. He is very knowledgeable and is one of the regulars that has serviced my water system since the beginning. I took off one star because Rayne cancelled on the first day they were to show up. They also had to come back a few more times to resolve various issues. It was a challenge to work around my work schedule. read more

We have had Ranye service for 2 years and rep Jay Lucus is the best. Always friendly and even brings a treat for our dog. I would reccomend their service read more

I have been a soft water and reverse osmosis customer for over 25 years. This local (Irvine) company is quick to respond to the needs of their customers. I highly recommend both Daniel N and Luis, who are very helpful. read more

We purchased a Guardian 1250 Softener unit from Rayne Water, Irvine. The unit is a replacement for our 17-year-old RXD unit. Still working but at a reduced level of efficiency. I called the office (the Irvine office which is the office that covers my geographical area). The on-duty technician, Andrew, discussed my unit and issues that I was having via phone and exchange of photos. After a lengthy discussion, the decision came down to a new unit or the cost of rebuilding the old unit BUT with the likelihood I will have future problems and may not be able to get replacement parts. The unit has improved performance and ease of changing settings. The technician that came to the house was Refugio who was outstanding-professionalism, understanding of my preferred installment and location position, cleaned up and was on time, courteous. Rayne is high end as far as price and quality but be aware you get what you pay for. You can check the internet, so there is no mystery about this fact. The peace of mind that the job is done right the first time, knowing that I can call in anytime with questions and I will get a knowledgeable person on the line and if there is a future problem Rayne will stand behind their products. Rayne is trustworthy and reliable because all regional facilities fall under the corporate umbrella unlike some companies who franchise, leading to variable quality of service Look at the install pictures; there isn't any more I have to say. Thank you, Andrew, and Refugio, for making this happen. read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

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This review is specifically for Luis the tech. On 3/5/25, Luis went above and beyond in assisting an issue with the plumbing of the Spartan filtered water unit in the garage. He even stayed over the clock to ensure our leak was resolved and that we were receiving complete service, instead of having to schedule a separate appt. He was quick, efficient, and willing to take the time to do it right. Luis really saved the day for us! read more

Exchange the carbon in the tank. I called to get a price and was quoted $200 for the service call and $180 fo the carbon. The technician came and said that that was the wrong price and he didn't have any carbon with him. I called to make another appointment and was told $200 service call plus $400. I asked if they would soak and reinstall the new carbon on site or give me a new tank. I was told a new tank. The same technician came without a new tank and wanted to put new carbon in the tank after soaking 10 minutes. There is no way you can do that. The carbon must be soaked for 24-48 hours (look online, folks). I called and was told that they could send me a new tank, but that would be $750. I said that their process made no sense. They said they could soak the carbon for 24 hours at the facility, but that would cost $700. I was told that my system was "old." I bought it ten years ago from Rayne. They couldn't care less. DO NOT DO BUSINESS WITH THIS COMPANY. read more

Nathalie at Rayne is great! I had a lot of questions about my unit and she answered all of them. Very professional and helpful. If you call Rayne, ask for Nathalie. I recommend them 100%! read more

this is the oddest company! i have Rayne water but they do not come on a regular basis, every month i have call them and ask them to come out, they never bill me either, i have to call to get the invoice, and the last time i called they apologized and told me they would send me a Rayne water schedule, but they never did. I called them a few days ago to ask about my next scheduled day and they never returned my call..... WHO OWNS THIS COMPANY? omg. read more

Refugio came out and fixed our faucet when it needed a small repair, he did a great job and was so nice and helpful! We love our water system and truly couldn't live without it! read more

Rayne Water has been servicing our home for over 30 years - they are consistent and reliable and Daniel N, our service/delivery person is very professional and delivers excellent service. Highly recommend Ryan Water Conditioning. read more

Such kindness from Luis!!! WOW! We just got garage floors done and when Luis went to re- install the water tank, he surprised us by putting a protective pan under to protect our new beautiful epoxy garage floor. He even left a note attached to tank, and Yes Luis we love the pan! Thank you for going above and beyond! You are the BEST RayneMan! read more

Their water softener broke early morning before the office opened, leading to super loud noises and woke everyone up. Worse, the water sprinkler in our front door gushed out, splashing water to our front door and home. I called and left an emergency voicemail, which stated that someone will call me in 15 minutes. Nobody did. I called again at 8 AM when the office opened, and the rep named Jerrod (?) who answered just put me on hold after I said it's an emergency, without even hearing me out. After the hold, he was mainly concerned about verifying whether I called earlier and left an emergency call. When I inquired about service to address the emergency, he said he might be able to dispatch someone and just hang me up. I called again later to inquire about the inspection time, and Jerrod (same rep again) said no one can come due to schedule conflict. He also said it's my equipment and Rayne is not responsible for defects, despite the fact that I purchased their softener AND Rayne serviced this softener previously. This is the product and service I received from Rayne. read more

We just moved to Santa Clarita and had our system set up this afternoon by Park Mackenzie. He was on time, polite, explained how the system works and was excellent in answering my questions!! Excellent employee read more

I had installed the water softer system. Best service, and well finished pipe line. All staff members are so nice. 100% satisfied and recommend you. read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

Driver left my garage door open. Neighbor eventually called me as it had been open for 6 hours. I let customer service know they seemed to have the attitude like is normal thanks we will let the driver know. He also left the cover open on the remote pad. Looks like someone was in a real hurry. read more

This review to recognize Jessica and Joe of the Rayne Water Conditioning Company. I would like to thank them for their always friendly and courteous service whenever I have a service question and need arise. They are wonderful and an asset to the company! I have been a customer of Rayne for over 6 years and find them to be a very professional company. I highly recommend the Rayne for your soft water needs and Jessica and Joe as well as employees of the company! Josh L of Tustin, CA read more

We pay each month for the water softener rental. We don't see any real difference in our water. At the time of signing up, we were never advised there would be a monthly exchange every month, and since our unit is in our garage, we need to be home to let them in. Last month they exchanged the unit, but never turned it on. I noticed the water spots on our dishes and shower, it's been like that for a while, so I don't know if this unit helps with the water spots. We asked for a credit for the month the unit was never turned on, and they only agreed to 50% credit. Customer service is not so good. The techs are friendly, that's about all I can say about this company. I would not recommend Rayne water. read more

Alex Rodriguez is our delivery & exchange guy. He's always professional, courteous, and respectful to our property. Rayne products saved our plumbing & makes our skin oh so soft! Plus we love the reverse osmosis by the sink too!!! read more

Great service, the employee name Drayton the one that installed our whole house water filtration ensured that everything was properly done and no leaks. Great job Drayton!!! read more

I don't usually write reviews, but I must commend the Rayne Water Conditioning team in Irvine for their exceptional service. Recently, I had a water softener and conditioner, along with an RO system for drinking water, installed at my home. Throughout the process, David was incredibly responsive. For example, when I sent him an email at 10pm, his team - notably Natalie and John - promptly called me at 8am, as soon as they opened the office, in the following morning and swiftly resolved all the issues within 1-2 hours. I am confident that my home's water system is in capable hands and I highly recommend Rayne Water and their Irvine office! read more

Perfect, Perfect, Perfect. Thank you for such a great job all around. From Andy to Phoenix to the hard workers that showed up and got the job done. Very much appreciated. read more