Driver left my garage door open. Neighbor eventually called me as it had been open for 6 hours. I let customer service know they seemed to have the attitude like is normal thanks we will let the driver know. He also left the cover open on the remote pad. Looks like someone was in a real hurry. read more

We pay each month for the water softener rental. We don't see any real difference in our water. At the time of signing up, we were never advised there would be a monthly exchange every month, and since our unit is in our garage, we need to be home to let them in. Last month they exchanged the unit, but never turned it on. I noticed the water spots on our dishes and shower, it's been like that for a while, so I don't know if this unit helps with the water spots. We asked for a credit for the month the unit was never turned on, and they only agreed to 50% credit. Customer service is not so good. The techs are friendly, that's about all I can say about this company. I would not recommend Rayne water. read more

Alex Rodriguez is our delivery & exchange guy. He's always professional, courteous, and respectful to our property. Rayne products saved our plumbing & makes our skin oh so soft! Plus we love the reverse osmosis by the sink too!!! read more

I don't usually write reviews, but I must commend the Rayne Water Conditioning team in Irvine for their exceptional service. Recently, I had a water softener and conditioner, along with an RO system for drinking water, installed at my home. Throughout the process, David was incredibly responsive. For example, when I sent him an email at 10pm, his team - notably Natalie and John - promptly called me at 8am, as soon as they opened the office, in the following morning and swiftly resolved all the issues within 1-2 hours. I am confident that my home's water system is in capable hands and I highly recommend Rayne Water and their Irvine office! read more

Perfect, Perfect, Perfect. Thank you for such a great job all around. From Andy to Phoenix to the hard workers that showed up and got the job done. Very much appreciated. read more

Great service, the employee name Drayton the one that installed our whole house water filtration ensured that everything was properly done and no leaks. Great job Drayton!!! read more

Alex Rodriguez is the best delivery driver in this company. Always professional and very friendly!!!! Always reliable and on time !

Long story short, Andrew Grant is the guy you want for follow up service. We had him talk us through how to change the filters. He was willing to explain everything step by step, gave us his personal cell, and left a few simple gadgets to help us in the future. Amazing customer service and he made everything right when I was about to give up with trying to get someone out here to make sure everything was connected correctly. The 5-Stars are really just for him. We have had our filter for almost a month now, installed initially by an older service member from Rayne. He did not walk us through how to change out the filter and it was against company policy for him to hook up InstaHot water systems that were owner purchased. I won't get into too many details but we made a couple scheduled appointments and Rayne never showed up or gave us a courtesy call to reschedule. I understand people/companies are busy. I'll leave it at that. Anyway, thank you Andrew for making things right. Andy Pabalan also was good too for working over the weekend initially to get us quotes. read more

Put in soft water system awhile ago. Apparently, after some time, the internal system melts and clogs. This causes the whole house's water supply to be reduced. Had to pay hundreds of dollars to repair (it shouldn't melt and clog in the first place) Paid in full, yet they keep recharging. It's disappointing that additional bills are sent when paid in full. Very offensive that they won't send a written confirmation balance is 0 when asked multiple times. read more

I did a lot of research on water softening systems. Make no mistake about it, you cannot soften water without salt. Do not listen to those commission salesmen from other companies who try to talk you into something that does it all in one. I've had this machine for a year now. It's been a workhorse with no issues. Had one minor problem that came up. Made a phone call. Came out very quickly. They sent their amazing representative John K who was quick and efficient. He solved the problem in no time. A true expert in the industry. I highly recommend this company for their product, service, and their aftercare. read more

The Rayne Water Technician, Lois. arrived on time. Provided service on my softener to ensure it was working properly and replaced all of our RO filters. Was very neat and efficient with his time. I will request Lois the next time I require service. read more

I like Rayne very much and have used them for years without issue. My only complaint is that, whenever they come to change out the tank, they leave the truck running in front of the house the entire time. It's not just wasteful--it also fills up the front of my house with fumes when my windows are open. Would like to see their drivers stop being so environmentally unfriendly. read more

I am very disappointed in the lack of customer service from Yessica. I am a new customer and I've been getting blue notices on my front door stating that my driver isn't able to deliver a new fresh tank!!! I've talked to Yessica multiple times about getting a calendar with my delivery dates and she tells me she will be sending me a "Welcome to Rayne packet" and I have YET to receive it. I've called her 5 times about this exact issue and I've about had it. How can I have an idea on when my driver will be here if she won't send me my delivery dates? Everything was great, from speaking to my sales man to speaking to the scheduler and my technician was WONDERFUL but me and my husband have decided to cancel our services with Rayne. I will be calling to have them pick up the equipment and I will be looking elsewhere. read more

I have been using Rayne Water Conditioning for my home for a few years now and I highly recommend their service. They are always very helpful whenever I have questions. I would especially recommend speaking with Joe Castellon as he always takes great care of my questions and responds promptly. read more

Arranging a service appointment was effortless. The repair technician, John, arrived within the narrow service time window and was clean, polite, pleasant, and got down to repairs/maintenance in no time. The schedule for ongoing regular maintenance was explained clearly. The price was very reasonable especially given the quality of the R/O equipment. I recommend Rayne's products (R/O) and their maintenance services. read more

Richard is my service guy not only is he super polite but always very professional and quick. 10/10 would recommend

We have been using Rayne Water for over 10 years as our water softener company and for reverse osmosis water. They have been great to work with and are always on time Our rep that comes every couple weeks is Richard and he is awesome. Very professional, careful and always does a great job Highly recommend Rayne Water Irvine read more

Andy came out to take a look at my drinking water system and he was very honest and told us we still have good filters so we don't have to change it yet. We tried to tip him for coming out but he didn't accept and educated us for future plans. I would definitely keep him to service our drinking water and appreciate his honesty and professionalism. read more

So disappointed in the lack of customer service from this branch. I'd definitely look for alternatives before going with this company. Now that it's installed it might be more annoying to have it removed. The one star is for good water quality. The sales person who gave us the consultation was nice and friendly too. From there it all went downhill. Then the technician didn't install everything properly and I had to call 3 times over the course of the next ten days to finally get someone out to finish the install. When the second guy came to finish the job, we asked about having the knob face the opposite direction and he said he'd come back because he didn't have the tools for it at that time - there was no followup on this and he did not come back. Our contract included the first 2 months of service free and random months over the next year also free. After the first month of service I got a bill and was being charged for the first month of service that I was told would be free. After the second month of service I got a bill and was still being charged for the second month that I was told would be free. I called customer service again and they said they would look into it. The next time I spoke with them they said that the burden of proof would be in me and that I would have to show them my contract that indicated that the first 2 months would be free. So I did. They told me to ignore the charges for the first two months and just pay the installation fee. So I asked if there was a way to set up automatic billing which is probably not a good idea looking at their service track record. They confirmed my email and said they would send ma a link to setup recurring online payments. Do you think they ever sent that link? read more

My water filter / softener has been working for 6 years now, I got worried it wasn't working right but John K came out and reset the time and I can feel better that it is /was working. The company is responsive and helpful Thank you read more

We wanted to get our water softened. The installer, Refugio, did excellent work. He showed up on time, asked us where we wanted the tank installed, and finished in a timely manner. He did a fine job of running the lines and installing the shut off system. He also showed us how to use the shutoff device. If the rest of the company services our account this well, we should be well satisfied. read more

This is the original Rayne Water company. They are very helpful to solve your water issue. I worked with them on a soft water solution for my home. I highly recommend them. read more

Rayne service did come to our home and did repair our water system after many office miscommunication. Refugio was our service man, Friendly, Efficient, and Prompt. He explained the problem and fixed the generator system. A + read more

This company replaced 3 filters of our drinking water under sink and charged us $500 for a 15 mints of the work. Almost $300 dollars for the filters and $200 dollars service charge. This amount is very unusual and very high. Our efforts to get a discount did not go anywhere, and their response was very rude and impolite. Changing the drinking water filter under the sink is very easy and does not take more than 15 minutes. It requires a circular wrench, which is not difficult to obtain. You or an ordinary handyman can easily do it. We are very unhappy with the large amount we paid for this simple work . We will never repeat this mistake anymore and not recommend them to anyone. read more

I loved the immediate sales representative response to my call and came to my house and assessed the water softener situation. He had excellent experience and explained everything that concerned our family specifically hearing our concerns about the environmental impact of water softener. We also were impressed that he didn't pressure us with rebates or time sensitive offers. He asked us to call him back for any questions or even return for further questions and answer session. After interviewing four other companies in person, I had just few questions left for Rayne Water with Tony. As soon as I called him back after three weeks later, he remembered me and came back the same day. He said he had another client in the area. Once he answered all of my new questions, we were convinced that Rayne Water had the best products with the best warranty and extremely competitive pricing. I love the fact that the stainless steel tank is lifetime warranty and electrical control is ten years guaranteed. I loved the installation which was done extremely fast and professionally. They took all of my old stuff and left the work area cleaned. I strongly recommend Rayne Water Softener. read more

See all

Just wanted to stop by and to give your service a BIG THUMBS UP ! We enjoy your AWESOME DRIVE RICHARD who is very helpful and pleasant when servicing us here at CHAAK thank you very much and we look forward in having your service at our New Location in Laguna Beach in 2 weeks ! If your looking for dependable service that you can trust and count on Rayne Water is a the best way to go I'm only saying this because it is fact and true. We need helpful dependable and most of all service that cares. Thank you Best Regards, Rini Taeleifi - Brian - CHAAKS read more

Just had a monthly water tank installed by Refugio from Rayne after Kenny came and explained everything. It replaced a terrible system I had for years. What a difference in water quality! Soap makes a lather and pots get cleaned easier. It seems like the clothes aren't as wrinkled too. Refugio pumped air into the RO tank which is something every plumber should do when it's serviced-- only they don't! Now I have good water flow from the kitchen RO again. I'm hoping everything will continue to work well. So far I'm really liking the Rayne people. read more

Luis came out today to do the annual water system check up and replaced all filters and the RO membrane and some o rings in dispenser valve and did a great job of explaining everything he had done and why. He's a most congenial and competent committed technician! We've be a Rayne customer for over 10 years and have always been pleased with their services. read more

Andrew Grant installed our water softening system and water filtration system today. Not only was he on time and professional, but he was friendly and efficient. The installation was completed quickly and seamlessly. We are very grateful to Andrew for his quality service and look forward to having better water! read more

I had an issue with my system, so Rayne sent out Refugio promptly and he fixed my problem and now my system is working perfectly.

Called RayneWater and Tony was out at my house the following day to give an estimate. Very friendly, service oriented, knowledgeable, and not pushy at all like many people in sales. Ended up going with the monthly rental program, and Tony arranged for installation just a few days later. Very happy with end to end experience, and also love the new whole home water softener! Thank you!! read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

We have had Rayne water service for over 30 years. Great company, service, and support. Our service technician, Richard, is terrific. Highly recommend them. read more

We had Refugio at our house today, he did a wonderful job. He was quick, clean, personable and informed us exactly what he was doing. We highly recommend Rayne, they are so great to work with. And was very happy with Refugio's work! read more

We had a water softener installed during the pandemic and it couldn't have been safer! We really appreciate their care, especially Tony Otero, who made sure that we were 100% satisfied with the outcome. Definitely go with Rayne if you want the best in the business. read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

My rain water softening system was installed today by John K from Rayne's Irvine office. He was on time, worked diligently all day to get our system installed, overcame obstacles based on our existing piping, and left the work site completely clean when he was done. In addition he gave me great instructions on how to maintain the system as well as a thorough understanding of how it works. I was very impressed with the installation process and service. Now I'll keep my fingers crossed that the system works as advertised read more

I appreciate my Rayne Water Conditioning Delivery service thanks to the consistently excellent work of Richard who is always kind, friendly and professional. Thank you, Richard and Rayne Water for providing my family with such great service! With gratitude, Simon Ranch Family (92705) read more

The water softener doesn't last for more than 2 weeks, they charge almost $50/month for only 2 people. we have to keep tuning off the soft water every day because it does not last and turn it on again if want to take showers etc.. However, the worst part is the customer service on Irvine, this woman Phoenix knows nothing but scream at customers when asked or a concern. I would stay away from this company. Not professional. read more

Refugio is the best! Refugio has been our Rayne technician for service on our softener and RO systems, and each time, he has clearly explained what he was doing and why. We're grateful for his experience and knowledge and that he's such a nice guy to work with. read more

We had a Rayne water softener installed a few months ago, but it wasn't functioning properly (through no fault of Rayne). Their technician, Refugio, was the first tech that could figure out what the problem was. He spent a lot of time troubleshooting and finally realized that we must have a second main line coming into the house and that's why the unit wasn't providing softened water anywhere but the laundry room. He was great and really took the time to find the problem and ultimately get the whole house connected to the system. He was easy to deal with and clearly cared about figuring out the problem. read more

We purchased a water softener directly from Rayne and it worked as expected for a couple of years. We started having issues which is expected from any product after several years; called Rayne and they sent a technician out to fix the issue. He was able to fix the issue but now we get an error code. We had to pay another $150 for another technician to come out and push a couple of buttons to reset it; something that should of been in the owners manual or online. It's been a couple of months and our water softener still doesn't work at all. I DO NOT reccomend Rayne in Irvine, their customer service is horrible. They pretty much told us we just have to keep paying the $150 to have a tech come out or buy a new system. read more