Very rude and unprofessional place , went there today for an oil change, told them to drain the oil…read morefor 15 minutes and I did double check to see if they can , and the tech guy said yes , shortly after that they told me is done ,they didn't even drain it, I don't understand saying yes but not doing it. While I was talking to the tech some guy came with name Eric so unprofessional started yelling and using F word so disrespectful saying that's all we do . never ever in my entire life seeing a manager talk to a customer like that . I will definitely take this to upper management, I will not recommend this place to anyone, and I will take my business elsewhere.

Went in for an oil change. They completed the service really fast, printed out the receipt and I…read morepaid. Went out to my car and the notification that they reset the oil life was on the dash. While clearing that to the main screen I saw that the tire pressure was at 28 psi for one of my tires. The receipt said they checked and all tires were at 38 psi. They claimed that they topped off the fluids, my window wash fluid was still empty, my coolant was low as well. They put that they checked the cabin air filter, I know they didn't because nothing was disturbed in my glove box where that filter is located. I actually pulled over to check the oil, it appeared that they did change it. I know that most of these are considered complimentary services but they also are safety items as well. For what they charged they obviously did not do what they claimed. I've been to a few other locations in the Grease Monkey chain here in the Denver metro area, the constant thing is less than honest customer service and they all are owned by the same franchise. Terrible customer service and dishonest practices seem to be the norm for these guys. I definitely will not be using them in the future.

left my vehicle with $4k in damages and the bill. customers deserve to know that this is not a…read morereputable company and will not do the right thing. never experienced anything like this before. don't trust this company

From the owner: We provide the best service for customers on Oil change…read moreBrakes U-Haul rental Auto Detail Car Wash Pressure Washing (Industrial, Residential, Commercial) Snow Removal

Nenad, is the man. My wife and I have both taken our vehicles to him for brake service. I have an…read moreolder vehicle that not many mechanics are willing to work on. Not only was Nenad willing to work on it, he completed a full brake service (rotors, drums, and pads) on both front and back in one day. His price is fair, his timeliness is unmatched, and he is a truly honest mechanic. This is seemingly becoming more and more rare to find. Unfortunately, I am moving to another state or I would be returning to Nenad for all future vehicle needs. If you need a solid and friendly mechanic that is not going to overcharge you on a bunch of nonsense, Ace Garage is the place to go.

Open on Sunday is a bonus but too busy to do my work til end of week. Only reason I gave them a low…read morerating is I have a pregnant friend and HAVE to have my truck back up and running ASAP.

Went in for an oil change, they assessed a noise I had. Did an excellent job on finding the issue…read moreand getting the parts I needed delivered the same day! Definitely will return for all my cars needs.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

Came for tires and told me it would by an hour. Came back in an hour and they haven't even started…read moreon my car. Don't tell somebody an hour if it's going be 2 hours. Staff doesn't care. Rude!!!

I highly recommend this location as they helped me with finding an issue after having my…read moretransmission replaced at a different vendor. They worked with me in getting me in as quickly as possible. I will go back.

Shady stuff happening here. Be careful and watch details…read more Took truck here for transmission issue because my warranty co approved them. After painfully long replacement process I had issues with the transmission since the replacement, took it in several times for inspection and adjustment and was told it's fine and just keep driving it. Over 6k miles and a year later, same exact issue happened with the transmission they put in. Had to be towed from Keystone. Got it in and was told there's no transmission fluid in it, but there's also no leaks anywhere. More shop time, more flush/fills. Again I'm told it's fine. Had a long haul planned to Cali withs trailer so went in several times to make sure it checked out ok. Several flushes and refills later they say it's good. Regional manager said he checked trans fluid level but only went out to parking lot with OBD scanner, can back a few minutes later and said "everything looks fine" - but that's now how a Tundra works so what was he "checking"? Same manager said he replaced a sensor but magically that's nowhere on the service report at all, nor is half the stuff they claimed the claim was done. Also they changed oil before my trip and didn't put oil drain plug back correctly so dripped all the way home and onto my driveway. Simplest of tasks and it gets messed up. Faith is gone. Got to Fruita with an empty trailer, far below vehicles capacity, and started seeing smoke - spewing trans fluid. Got into local shop and they say they pulled out 1.5 quarts of overfilled trans fluid, plus whatever I puked out. So Pride overfilled it and sent me on my way. Now I'm told "we can't do anything more for you". Three other shops later, including dealership, and the general consensus is faulty install and/or bad replacement transmission. Either way I'm dead in the water and they've washed their hands of it. I've sat in that lobby enough hours to know they PRIDE themselves on upsells and unnecessary work, straight from their own mouths. Kinda funny what you learn just listening. What a nightmare. Lots of data for my attorney to chew through now.