Happy Hour pricing is advertised for Monday through Friday, 4:00-6:00 pm and last hour before closing, which was 7:00-8:00 pm tonight. This signage is to the right of the entryway, fully visible. My receipt has my order placed at 7:29 pm, so clearly happy hour eligible.
I entered the storefront already knowing what I was going to order, the young male working the front was sitting on a stool while looking down at his phone. I approached the front counter, he looked up at me as I continued walking to the counter to place my order, but then he looked back down at his phone..
So, being ignored completely and purposely, I order through the kiosk. I assumed the kiosk would be programmed to automatically discount orders during happy hour periods, but that didn't happen with my order. I, regretfully, even tipped on this order...for the kitchen staff, I guess...
There was another pair of customers who had ordered before me already there when I arrived, based on the numbering system on their order compared to my name from the kiosk, it was clear that they had been rung up by a human.
I'm waiting for my order and the next customer walks in, places their order, and the cashier tells them the total, then corrects himself and applies the happy hour discount, then tells the customer the discounted total. So, pretty sure I would've received the happy hour discount if he had bothered to ring me up instead of ignoring me and having me order through the kiosk.
I don't know why I wasn't worth the time for this young person to put his phone down, get off his stool, and take my order...like he did for the customers before me and after me...but this purposeful discrimination cost me 25% compared to the other customers in the store while I was there. I'm sure it's more that he's just young and lazy, and not any actual discrimination or prejudice against me compared to the customers immediately before and after me, but I am genuinely curious why he ignored me after looking at me.
It's so dumb. I love this place, and this location is better than the other ones I've been to. And, of course, the food still tasted as good as it always does. I didn't even go there because of the discount, I was just glad I made it before closing after driving 8 hours home from SoCal and wanted comforting food.
I mentioned that the kiosk doesn't apply the happy hour discount and he just stared at me blankly without saying a word. I gave him a few seconds to see if he'd say anything at all, but then I bailed him out and just said "just so you're aware" and walked out.
I'll still go back here after this, but obviously I'll stand there until a human rings me up and remind them about the discount if it happens to be happy hour next time. read more