Let's talk about this. My sales person was very polite and easy to talk to. I had two real problems. 1) I wanted a white Mazda 3. This, apparently, was difficult. They didn't have what I was looking for, and they didn't try to find it. Instead- they tried to sell me other colors. If I am buying a car, I want it to be what I want. 2) Selling my car for trade in was also an issue. A BIG ONE. I did my research. I looked at the Kelly Blue Book for selling independently and for selling to a dealer. I knew what to expect. They offered me a very low, insulting number. They told me my engine was rattling and making noise. I had never heard it do such a thing. My trade in is 6 years old and has less than 66,000 miles on it. I drove up the street to Priority Mazda in Tysons and they gave me a fair price and were willing to negotiate with me. I sold my car to Priority for 6,500 when Browns acted like they were doing me a favor by offering me 4,000. Nothing was wrong with my engine- I was so concerned I took it to the VW dealer and had it checked. I ended up buying my car from Priority Mazda Tysons. They treated me like a person and worked with me to get the car I want. They offered me a fair price for my trade in and they threw in other incentives like oil changes and state inspections (FOR THE LIFE OF MY CAR). I feel like Browns was trying to take advantage of me. That is NOT the kind of service I am looking for or the kind of service I would recommend. read more

No loyalty to repeat customers. They are all about the money. Buy from another dealer or better yet, another brand instead of Mazda

Sales Manager was only willing to go $200 lower than the internet listed price. Salesperson had the audacity to tell me that "it's early in the Labor Day weekend and we usually have a lot of customers" (visit was 8/31 in the morning) after the back-and-forth discussion I had with the Sales Manager. My translation to that comment was that 'we don't need your business since someone else will pay more in the next few days'. It's an interesting strategy to insult your customer (whether it was meant that way or not), it's unfortunate that I experienced the same type of attitude in 2014 when I bought my new 2015 Mazda6 from yet again, another Dealer; I guess little has changed in 4-years at this location. No worries though, always more than happy to find a Dealer that wants to deal with someone that had a 50% down payment in cash. Also I was looking for a Dealer whose team has at least a modicum of customer service skills. As I expected, it didn't take much time to research other viable options (found 7 vehicles that matched my requirements within a 25mi. radius). The very next Dealer we visited the next morning was more than willing to negotiate a fair price. We ended up with a tremendous deal at Ourisman Ford for the exact same type of vehicle (2016 Mazda CX-5), had 11K less miles, had a great team who couldn't be more nice staff (Tez and Peter were extremely courteous and wonderful to interact with), and more importantly, the final deal was $1,300 less than Brown Sterling's take-it-or-leave-it 'best price'. Appreciate the motivation from the Sterling staff to look elsewhere, we received an outstanding deal from Ourisman Ford (Alexandria location)! Please note that this is review is ONLY for Brown's Sterling (Chantilly) location, I absolutely LOVE Brown's Mazda Fairfax location (I get my Mazda6 exclusively serviced there), only wished they had the vehicle I wanted at that location! For management reviewing online reviews, you really should have Chantilly staff 'shadow' the Fairfax location to model what exemplary customer service should emulate. Whether a new, repeat or old customer, everyone should be treated at least somewhat 'valued' and not look past them to another potential customer that may pay more. read more

They got a new high school kind of girl at the front desk and she almost messed up my bill and almost getting my credit card blocked!!! Other than that the service was good and appreciate they washed my car and got my car inspected as well. read more

Safford Mazda Chantilly - Current Mazda 3s on display inside the dealer. - Car Dealers Near Me - Chantilly, Virginia

I've stopped bringing my car here for service because, like a few others have mentioned, they ALWAYS find issues with other parts or things that I did not bring my car in for. I don't mind that too much, especially if it helps prevent more serious maintenance in the future, but they seem more focused on finding other things to charge me for then they do on fixing the issue I brought the car in for. The short of it - I brought my Mazda 3 in twice for the same issue, both times I spent around $700, and both times I drove off disappointed. The only reason I gave this dealership TWO stars instead of ONE is because of Devin Reed, the assistant parts manager. When I need to order parts I can't find elsewhere, I still go to this dealership because Devin is such a sincere guy, who actually wants to help people; I am always left feeling good after our interactions. One time I needed a special fuse that they no longer make, he spent the time looking up what the new replacement is for me, and had it in the shop in less than 2 days. THAT is quality customer service. read more

Where to begin, in May of 2016 I purchased a MazdaSpeed3 through Brown's Chantilly Mazda from Mike and Nic. Up to this point my family had bought 3 vehicles through the Brown's Mazda Group. I feel compelled to leave a review to let any perspective buyer know that the cradle to grave buying and servicing process this Dealership offers is bar none the best I've ever had the pleasure of working through. The car buying process was easy, Nic and Mike offered me more on my trade than I expected and set me up with excellent financing and I got the exact car I wanted. I was in and out the door in what I'd consider a reasonable timeframe for buying a car. Fast forward to owning my vehicle the service department has been outstanding Charles and Shane were always around to help me answer questions and make me feel like I was their only customer. They addressed multiple things for me at a more than fair price and in a very expedient timeline. They also never gave me any flak for my vehicle being highly modified which is something I had gotten in the past from other dealer service departments. Unfortunately after two years of ownership I decided to part ways with my MazdaSpeed3 as it had become a higher mileage vehicle and I now use the Metro primarily for transport so the vehicle sat for days at a time. I had expected a headache when I walked into the Brown's Mazda finance department on Monday (based on preconceived notions) to cancel my Key Replacement Program which I'd paid in full when buying the car. I'd only received 2 & 1/2 of my five years of coverage. However, Brown's Mazda broke with typical dealership conventions yet again. I had expected them hem and haw about how I couldn't receive a refund because of terms and conditions I hadn't know about. Instead the now finance manager Nic who originally sold me my Speed greeted me told me it'd be no problem to receive my money back. I signed one form and it was all taken care of. We caught up a bit and he even allowed me to test drive a new Mazda3 hatchback because I expressed interest it really made my day. When I am ready to get in another car I will most certainly choose Brown's Mazda as my first source in the future. These people have truly treated me like family. Thank you especially to Mike, Nic, Charles, and Shane it's truly been a pleasure. I highly recommend choosing Brown's Mazda should you be interested in buying a new or used car ask for Nic in financing and I'm sure he'll help you out! read more

I brought my Mazda 3 to the "mechanics" at this dealership because a sway bar bushing was squeaking. When I picked the car up, the bushing slipped out of place. They promised to fix it. Six months later, the bushing slipped out again. Because it was warranty work, I had the car towed back to the dealership, where they assured me they had fixed it again. As I pulled out of the parking lot, the bushing slipped out of place again. I brought it back in for it to be fixed yet again. A second mechanic showed me that the dealership had shot the bushing so full of silicone that it wouldn't stay in place. The entire sway bar was slick with lubricant. (The squeaking had stopped, though.) The final fix from the dealership was to install hose clamps on either side of the bushing to keep it from slipping out of place again. And, when they pulled the lower suspension to do these repairs, they didn't re-align the car afterwards and I had to pay the second mechanic $100 to take care of it. I will never go back to this dealership again, whether for service or for buying a car. It's too bad because I love the car. read more

After a Final Destination-worthy car accident, research brought me to Brown's Mazda to shop for a new car. I worked with both Carlos in Used Sales and John Gutierrez in new sales. Both welcomed me with great energy and made the car shopping experience amazing. Carlos brings the strength of product knowledge that I have not seen at other dealers. He was able to explain to me in detail the differences between the different models and years, making the shopping experience easy. I finished my Mazda experience working with John. What could have been a very stressful, overwhelming experience was made fun and exciting. He encouraged a thorough test drive of the car to be sure it met my every need. He was sure to educate me on the safety features of the vehicle and made sure I didn't leave until I knew how all the fancy buttons work. The finance department was friendly and open about the car buying process. I am one of those "read every line of the contract" people, and they were patient and reassuring. If your goal is to find an amazing car at a great price, call this Mazda dealer. If you want an amazing car at a great price AND the most entertaining and fun car shopping experience of your life, make sure you link up with John. read more

I bought a 2014 Mazda 3 from Brown's Chantilly Mazda and have been very disappointed with their service ever since. When I come in for my scheduled maintenance, simple things take a very long time and their wash bay is always backed up. They often come to me with the option to leave without the car wash that is included in my service plan so that I don't have to wait so long. They don't even offer a voucher for me to go get my car washed elsewhere. When I have waited for my car to get washed, they've done a terrible job. The car comes out streaky like they did a rush job. I've given feedback through their customer survey several times and have never received any acknowledgement or apology for sub-par service. Needless to say I won't be continuing to get my Mazda serviced here once my plan is up... read more

I could not be more pleased with the way Brown's Chantilly Mazda helped us with our difficult car situation. We experienced a major repair bill on our 2012 Mazda CX9 that was discovered when we brought the car in for a recall. My wife and I faced a hard decision on either repairing the vehicle or taking the repair money to toward "down payment" on a "certified pre-owned" vehicle. We voiced our displeasure to Brown's Chantilly Mazda, based on relatively low mileage and careful maintenance of our vehicle. Brown's Chantilly Mazda was sympathetic towards our circumstance and gave us full trade in value for the 2012 Mazda CX9. We ended up getting a "certified pre-owned" 2016 Mazda CX9 which will give us a "peace of mind" for years to come with the extended warranty. I really want to point out the following personnel; Nic Glumsic the sale consultant, and the tech manager, Shane Varanelli. Both of them were extremely professional, empathetic, and up front with our circumstance of which really made some bad news into great news for this holiday season. Thank you! read more

Easy to book my car in for a service, everything was explained as they worked on it and it was nice to hear at the end what WAS looking good as opposed to what wasn't. I will be back! read more

My wife and I came in Friday afternoon to check out the car we had our eye on. We worked with Carlos Bonds who is exactly what you look for in a salesman. He was knowledgeable, personable, friendly, helpful, and quirky which we appreciated. Most of all, Carlos was not at all pushy or out to just get a sale. He listened to everything we had to say and had our best interest in mind. Whenever I know someone looking for a new car, I will highly recommend they go see Carlos and the team at Browns Chantilly Mazda. read more

Honest work at a reasonable price. Highly recommended for service on all MAZDA's! read more

Absolute worst part department, guy on the phone made it seem like a chore to look up parts even with the vin. Wanted to use them because they were local but would rather go down RT50 and use their Fairfax store to avoid dealing with rude people that have zero customer service skills. read more

I don't review much anymore on yelp but I had to write something about the amazing experience at Mazda of Chantilly! I was the owner of a Chevy and like they say they are like a rock. Only problems with rocks is they don't zoom zoom. I wanted something with a little more pick up. With the Mazda 3 being on every car magazines cover I thought I would give it a shot. The level of professionalism and experience I received was unheard of especially in the DMV area. I do have to say I did luck out I had the pleasure of working with a seasoned Mazda sales representative with Richard. He was beyond helpful answering all my question with out hesitation and I had a lot of them. He asked me what features I was looking for and didn't just given me one option but several packages and trims the Mazda 3 had to offer. I had done my research but had no idea the value I was getting with a Mazda, including the Chantilly team! If you are looking into getting a Mazda anytime soon,which I would recommend, this place is one shot shopping and you'll learn a thing or 2 from there well trained staff. Thanks again Richard Taylor for the level of quality I though was long gone in the car business read more

worst car buying experience i have ever had: the finance managers "matt" and others are absolutely terrible !!! they were unorganized, unprofessional, and rude. i had so many issues, one after another and everytime i called all the finance managers were always busy but never called me back..as a customer i had to chase these guys down like i was a bill colletctor just to get my questions answered... if i could, i would rewind time and drive right by this dealership. these guys make the stereotypes about used car salesman "100pct" true drive right by this dealership, dont stop read more

Service is unreasonable on price and the quality of work is lacking. Extremely disappointed with my experience.

We bought a CX5 on Sept 18,2020. We went in and hooked up with Sam. Great guy, very friendly and knowledgeable. He showed us the CX5's and had us test drive a few models. After we decided on the grand tour premium, all the toys... Sam explained everything about every feature. He then explained financing and extras. Sam gave no pressure, no double talk and no hassle. He showed us all the rebates on the computer and told us to think on it. We bought it and and drove it home. Sam is great! Go in and ask for him. We live 2 blocks from another Mazda dealer but drove about 40 minutes further due to the dealership ratings. No regrets. read more

At approximately 11:35 on Oct 4, I called Chantilly Mazda to make an appointment for an oil change on my 2015 Mazda 3. The woman who answered the phone said she could make the appointment for me. I said ok but asked her to check to be sure I'm still eligible for a complimentary change that was promised several months ago.   She said she would call me back in ten minutes. I gave her my number. She assured me she would call back shortly.   That was yesterday and still no call back more than a full day later.    The buying experience was positive and I would buy my next Mazda here, but will look elsewhere for service.   Sent from my Verizon, Samsung Galaxy smartphone read more

This is my 5th car (3 for me and 2 for my wife) I have purchased from Brown's Chantilly Mazda. I keep coming back because of the outstanding service, professional, knowledgeable and friendly sales representatives and service staff. I especially like to call out Carlos Bond. In all my years of buying cars, Carlos is without a doubt the best sales representative I have ever encountered. He has extensive knowledge of the Mazda brand, cars in general, and super friendly. In the service department, I would like to compliment Shane Varanelli and Charles Shannon, both are like very professional, knowledgeable and friendly. Fred G read more

My whole experience was awesome! The staff was great and friendly to my family and me! They helped me out so much as a first-time buyer. I would like to thank Erica Canas for helping me with the paperwork and going over the details of my brand new car! Thank You Brown's Chantilly Mazda for everything that you have done. I would recommend going here! read more

Routine service on my Mazda 6 was done very quickly today. Natalie was my advisor and she is outstanding! She welcomes you and updates you on how much more time and what is being done to the car. I will definitely continue to have my Mazda 6 serviced at Brown's Chantilly Mazda. read more

We didn't end up buying through Brown's but Daniel was extremely knowledgeable and pleasant to work with! He was very creative and willing to come up with different ideas to help meet our needs. read more

Matt May and his sales team along w Shane and his service team are top notch. I wish I could give this entire operation more than 5 stars. They are people with big hearts and caring minds. Haider actually ask me what I wanted in a car the first time I went in. Every other dealership first inquired about my favorite color car, which infuriates me every time. Mazda gave me exactly what I wanted without pressure to upgrade. I'll be back for continued service and future car purchases! read more

I have owned my Mazda for over a year now and have always been hesitant to take my car to the dealer shop after a horrible experience with Toyota. I am so glad to say I have yet to be disappointed! Being a woman I always have concerns about being taken advantage of when it comes to my car, at Brown's this couldn't be more far from the case! I feel taken care of and couldn't speak higher of Natalie's customer service skills. She always has a happy demeanor and is gracious and wants to help. I want to thank Browns for keeping me safe financially and in in my car! read more

I could not have been more pleased with my experience. The salesperson I worked with (Matt Loughin) was very personable and well informed. The business manager Matt May was intelligent and patient, answering our multitude of questions with ease. Because of our foreign service careers, Matt and Mike explained to us the benefits of leasing vs buying. Everyone at the dealership was so friendly and warm. We are going to be first time Mazda drivers now, so they must have done something right. read more

Sebastian W. was wonderful to work with. Very knowledgeable about the cars he is selling. Greeted me when I pulled up (using safe protocols during COVID too, wore a mask the whole time!) Once I purchased the car, the service didn't stop, he had my car waiting for me with a bow on it, and sat with me to show me all the new technology features it had in it! Great service. I highly recommend working with Sebastian if you're looking for a new car! read more

I'd give -10 if I could. This is the worst dealership I've ever been to. If you want to experience what a bad customer service can make you feel, go ahead and talk to Natalie at the Service. read more

My husband and I purchased both our cars from John Gutierrez in March of this year. From start to finish, this was a wonderful experience. We never felt pushed, rushed to make a decision. John was very helpful and very accommodating. We are not new to car buying and we know having a salesperson who is knowledgeable and respectful does not happen often. John guided us through the whole process, listened very carefully to all our comments and wishes, worked very efficiently to find for us the exact 2 cars that we wanted: with all the features and trims. Negotiating the price was also smooth and easy process, as well as getting financing. Lori in finance department was very helpful with presenting all the options and answering my multiple questions. We love our cars and hopefully will be back one day to buy a new Mazda for our daughter. read more

I came to get my oil changed and state inspection. I am a little hesitant to go to a Jiffy Lube or really any Non-Dealer for my year new Mazda. Let me say that I was very happy with my experience here. They told me it would be about two hours, but it ended up taking about an hour and ten minutes. They had a nice lounge with charging cables in you need to charge your devices. I sat and watched a movie on my computer and before you know it my car was ready. I am pleased with the service and the speed. I would definitely come here again. read more

I had a horrible experience here. I found a nice used Nissan Rogue online at a great price. I called them and asked about the car. The used car sales manager said it was available and in stock. So I drove an hour out to Chantilly to take a look. The car looked great, and my wife and I took a test drive. We liked the car and started negotiating. We negotiated for almost 2 hours. The salesman had to go talk to his manager, then back to the salesman. Typical slimey tactics. Finally we settled on a price and I shook the sales manager's hand. He went back to his office to do the "paperwork." When he came back, he said he could not sell us the car at the agreed upon price. He said that someone else was interested in it! He said if we paid $1,000 MORE than the price we agreed upon, we could have it. What a slimeball. Those guys have no honor and cannot be trusted. read more

I came in to test drive a Mazda3, as I need to purchase a new car in the next few weeks. I spoke to the receptionist, who asked me to wait for a salesmen to help me. A salesman came over to me and asked if I was a serious buyer. I said that I wanted to test drive the Mazda3, because it was at the top of my list of cars that I wanted to purchase and I needed to buy a car within the next few weeks. The salesman informed me that he would only have time for people buying cars that day, for the rest of the day, and that I should leave. I told him that this was the only day I could come out and test drive this car and I asked if he would have a few minutes to help me. He again informed me that he would only help me if I was purchasing a car today, and since that wasn't the case, he asked me to leave. I will not buy a car from this dealership or this salesman, and I recommend the same to anyone else. read more

I bought a 2015 Mazda CX-5 Touring model yesterday from Chantilly Mazda and I was very pleased with the salesmen on the floor. I test drove the car twice before deciding on it. Carlos Bonds was very knowledgeable about all the tech features on the car and answered all my questions. I negotiated the price over email with one of the managers, and I was able to save $1000 extra in discounts. I would recommend visiting Chantilly Mazda for your next car buying experience. The employees are not pushy and you will have a great time. read more

Today my husband and I went to visit this dealership with our daughter in hopes of getting some information on a CX-9 we've been eyeing. Instead, no one greeted us until someone who kept staring for 5 minutes decided to 'help us' and told us there wasn't anyone available but that if we waited for 15-20 minutes, we could come back and someone would be available. So my husband and I decided to drive around and he came back, and had to ask for help again and was also told to wait several times and we never got help. So we left very disappointed. We will be going to another Mazda dealership in hopes that maybe someone would be glad to assist us there. read more

I had a great car buying experience here! As a first-time buyer and recent grad, everything about car buying was terrifying. I visited several other dealerships in the area, but wasn't impressed with any of them. I visited Brown's several times before finally getting a mazda3. Brian Donohue was a great salesman; he explained everything to me about the car buying process, and I never felt rushed or pressured into buying anything extra. DeAnnah helped with financing, and made it an easier process than I anticipated. I am so happy with my new car and definitely recommend the deslership! read more

I bought a car from Browns Mazda last year and recently needed to get some work done on the car (under warranty) - the service guy (who I will not name) was completely rude to us, extremely unprofessional. Not to mention, when I explained the issue to him he sounded completely clueless as if he's never worked in a service dept. The sales dept will do whatever it takes to make you feel good so you can buy the car but once your sold say bye to "customer service"...and if your car has an issue - good luck with the so-called "service". read more

I thought the car buying process was going to be a daunting process and I was absolutely terrified, I was proven wrong. Walking in to the dealership last Friday I had no idea I would be leaving in a brand new CX5. Salesman Brian Donohue, manager Matt May and F & I rep. Tony Oman made this process stress free and an easy choice for this indecisive girl. I was in and out of the dealership in about 2 hours, test drive and all! The knowledgeable staff of Brown's Chantilly Mazda helped me make the best choice for my immediate needs. read more

If I could put a negative star I would have. We recently purchased a 2013 Nissan Rogue. After 3 weeks we noticed some spots along the top of the roof. They were not visible at the time of purchase. We were told by this dealer that it was some type of environmental issue and was not covered under any warranty. We had the car checked by a auto body shop and found out there was a underlying condition with the paint that was not visible at the time of purchase. When we did make the purchase we did not do any type of price haggling and paid the full listing price. I was told they would check on a price to have it painted and never received any call back. Lesson learned and we will eat the cost to have it repainted. I would not recommend this dealership to others. No type of customer service or concern about the issue on a car that they sold. read more

I may be in the market for a new car and have narrowed my choices between a couple of Mazda models as well as a couple of Honda models. This morning I was up bright and early and arrived at the dealership at roughly 9;30am. I didn't check but I imagined the dealership opened at 10:00am and that the sales staff was in a meeting or something. I enjoyed my half hour looking at the cars and getting a better idea of options, etc. I looked at my phone and it was now 10:15 and not a soul in sight. It wasn't that I was trying to hide and not be seen. I was in the areas of where they keep their stock on Mazda 6's, 3's and CX-5's. I continued to look at my phone and it was now 10:30 and still nobody walked out to even offer to assist me. Shortly after this I walked back towards the showroom where I had parked my car within a cigarette's throw to the side doors of the showroom and proceeded to get in my car and drove down to the area where I was looking at cars and backed my car into an open space to compare length, look, etc. of mine and the new Mazda model. This took another 10-15 minutes so now it is 10:45am so I slowly rode out from the row of new Mazda's and proceeded to drive slowly by the front/side of the showroom and still saw nobody outside. I may be old school but if I have to come looking for a salesman, I'm looking for a different dealership to sell me a car. read more

I spent about 3 weeks test driving car after car, dealing with sales person after sales person. I finally went into Mazda with my budget and needs. Brian Donohue was so incredibly helpful. He spent the better half of 3 days helping me decide on the perfect car. I ended up buying a 2016 cx-5 and I could not be more excited. Brian not only catered to my needs but also those of my parents (who can be a little difficult to deal with). I could not be happier with my purchase and highly recommend Brian to anyone who is looking to purchase a vehicle. read more