So good :) server was kind, service was fast, food and smoothie was incredible. I would definitely come back again read more

Saigon Basil - Vietnamese Near Me - Richmond, Texas

I wish I would have looked here before I ordered in from this place. I love Vietnamese food and I was sorely disappointed by everything I ordered. The rangoons were lacking flavor, very bland, same with my very favorite thing, the Vietnamese fried spring rolls, though I was pleasantly surprised that they were actually wrapped in rice paper and not lumpia rolls. Then there was the Asian frank hot chicken, burning, bland, not Asian tasting at all (should've known by the "frank" but it said a spicy orange sauce - the orange was undetectable), though the broccoli was cooked to perfection, the chicken was well over done. I can't speak to the locations atmosphere, but given the lack of flavor, I wouldn't bother going to check it out. Sad considering how many great Asian restaurants there are in the greater Houston area. This one did not make the list. read more

Nice open clean place with wine bar. Seat yourself and eventually someone will come by. Saturday lunch only 1 staff waiting tables so service is slow. I ordered the winter melon tea (super sweet. They can't adjust sugar level) and my daughter had matcha tea (super sweet). She had the chicken Banh mi. She liked it. I had the bimibap. I didn't like it. Huge plate but no flavor. It has an overcook egg, meat, lettuce on rice. It needed cucumbers, carrots and kimchi for a kick. I added soy sauce (they come in packages) and sate and red pepper to help. No sriracha or generic sriracha. read more

Saigon Basil - Bimibap and winter melon - Vietnamese Near Me - Richmond, Texas

I eat Vietnamese food items almost on a daily basis this was not something I would try again. I will be calling in Friday the day after Christmas so they can see what they gave me. read more

Food ok they are close to my house is the reason I order from there they have made mistakes on my order several times

Pretty good overall Don't see why it has bad reviews taste good chicken wings are big sizes are good not too small read more

Great coffee unfortunately the staff is pretty rude and not very friendly. The first time I came I asked for a blended coffee, the lady at the front acted like she had never heard of coffee before and had to go the back to find out what I was requesting, now keep in mind they only sell one type of coffee. I'm not sure it is because I'm back or not but I came another time and purchased a coffee and sat down to eat and they told me that I needed to leave because I had outside food. Will never come back to this place again. read more

Saigon Basil offers a spacious and comfortable dining environment. I had heard many positive reviews about this restaurant, but unfortunately, when I tried it myself, the flavors did not live up to my expectations. read more

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This place is okay. We come here when we don't feel like driving out to Bellaire. They got decent pho and their service is pretty good. The best thing is it is just outside my subdivision read more

This is my go to Friday lunch spot, although lately I've been incredibly busy so I've been getting it delivered. I absolutely LOVE the grilled combination vermicelli bowl. I always get extra pork which oh my gosh the grilled pork is soooooo good, and I add on grilled shrimp. It's the perfect lunch and I always end up with left overs so I get to make two lunches out of it. Highly recommend! read more

Very good mom n pop shop. It reminds me of the old pho saigons I was so fond of as a kid. Customer service is very good, and the food is just as good read more

Fresh food every time. Convenient to my home. Reasonable prices. Friendly waite staff.

This place has really good food. But the cleanliness the last couple times is gross. Our table was not very clean and everything was sticky and even found a few hairs sticking to items at our table. Not to mention the last 2 times you walk in and it smells of cleaning products. When I eat I don't want to smell Fabulosa. Also, both times right outside the restroom/part of the eating area there was a tub of dirty water in the mop bucket. Ain't no way that nasty water was getting anything remotely clean. Also, bathrooms were dirty and one didn't even have toilet paper. Staff is hit or miss on friendliness. Food is always good I just wish they would keep it clean. read more

Saigon Basil - Dirty mop bucket water in plain view in dining area. Not the first time this was here with dirty water. - Vietnamese Near Me - Richmond, Texas

To be honest this is the worst pho I've ever had. First, they don't provide a plastic bowl for the noodle. So how am I supposed to eat it when I am in work. The answer they gave me was that usually you buy it home and use a bowl from your kitchen. Hahahahah. Who takes a bowl to work? And then they asked me to put the noodle into the container that is full of soup. Hahaha. Really bad experience. read more

Saigon Basil - Vietnamese Near Me - Richmond, Texas

Within in great driving distance from my house, yet today's ( Thursday) experience was not the best. I am curious when did Vietnamese egg rolls started coming with another sauce instead of fish sauce. Also, usually you would get enough lettuce for 4 egg rolls but are that bad off that I only got once slice and a small size to eat with 4 egg rolls. Its discouraging when your paying $5.95 + tax And you purchase two orders. Another thing I want to address is the customer service. I understand one of the workers had limited knowledge pf the English language. However, I believe the person who was in charge could have done a better job problem-solving the situation especially if you are the manager in charge. Perhaps more customer service training in troubleshooting situation with orders and customers. Although, I like the food I might have to think again it if I want to return. read more

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The food is good, I've been a total of three times so far and I have good service. Place is chill and have good serving sizes. I come here for a quick meal. read more

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wasted $12 on soggy eggrolls n a avocado smoothie, i think they were genuinely microwaved bc they had 0 crunch, on top of that it wasnt served with fish sauce it was literally just sweet chili sauce, anyway the avocado smoothie made me feel better lol it was ok, tasted a little off but i think it was just sweeter than usual which is fine, honestly just disappointed i spent money trying a new vietnamese spot close by and got did dirty with microwaved eggrolls :-( read more

Pho was tasty both chicken & Beef pho we ordered were good . Pad thai chicken was bland but good then we ordered vegetarian pad thai too with tofu which was good . Place is not that great & service is okay there but overall good for the price read more

Saigon Basil - Beef pho - Vietnamese Near Me - Richmond, Texas

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Poor portions No attention to detail Mediocre taste Poor management response Spent $30 for delivery only to celebrate completely unsatisfied. No adjustments were made to accommodate this order read more

Horrible dishes! I can nor believe how tasteless and bland the food was . I ordered the lemon chicken. The chicken had to be warned over from the night before. It was rock like. The edges were stiff and hard. The sauce taste somewhat lemony , but if you use fresh ingredients a slice of lemon would prove it. The sauce was sweet not tangy. There were green onions sprinkled on top ; however it also lacked flavor, no seasoning. I also ordered the Vietnamese chicken wings. Lacked seasoning. They should have been marinated in fish sauce and soy sauce. These had not been marinated.There were fried in oil that was not heated properly because they were soaked with cooking oil. I would have returned both dishes and asked for a refund if I was in the restaurant, but I ordered take out delivery. I will not return . read more

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Food was really tasty. I ordered the Shrimp fried rice, shaken beef and beef and broccoli... everything was delicious. Oh let me not forget the Vietnamese Egg Rolls which were prepared perfectly and tasted very good. I will be back again very soon. read more

I was a big fan of place till today, their food is always tasty and consistent. However, service today was horrible. We had to wait for 20 minutes for us to get water and had wrong order of banana shake. All of this including very rude answers and behavior from the staff. This review is only reflection if service. I am referring to afternoon staff on March 21... read more

Great place for Vietnamese food! We found this place during our search for pho (during Covid). So takeout it has to be! Order process was simple, workers are extremely personable and service is efficient! The pho is good enough for my wife and son to request it twice a week. Lol! Prices are fairly reasonable from my experience and portion size justifies it. We will keep ordering from here and I suggest you do too! Support your local businesses! read more

The Food is delicious and quick its super welcoming. The service is on point and very kind. The atmosphere is chill and relaxing as well as the decoration. read more

My first time here was a few years ago, recently came back because I was near the area. The place was clean and their customer service was great; food portion is worth for what I paid for. Will always come back here for Bbq pork fried rice read more

The food is excellent here. The beef stew soup is a must-try, and the chicken tenders are a great deal. I've ordered via Uber Eats many times, but this was my first visit to the store, and the staff was very friendly. read more

Okay I have been missing out on this spot!!!! Their shaken beef is absolutely fantastic the beef was so flavorful and juicy, and it comes with salad which is a huge plus! You just can't go wrong with Vietnamese eggs rolls and they really prepare them wonderfully. Very deserving of 5 stars definitely try them out on your next meal, you can thank me later!!!! read more

Saigon Basil - Shaken Beef (Bo Luc Lac) - Vietnamese Near Me - Richmond, Texas

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One of my favorite places to get boba! I can't believe I've never written a review for this restaurant especially since I've been so many time. Their Thai tea is excellent. The pinacolada smoothie is also another fav. Great balance of coconut and pineapple. I also love their crab cheese wontons. The dipping sauce for them is so good. Drinks are super affordable, I think I paid $10.50 (no toppings) for both a smoothie and Thai tea. Please give them and try and make sure to support our small businesses in Richmond! read more

Give it a try one more time after 3 years. I ordered 1 wonton soup and 1 roasted duck noodles, this is what I got. Burned and meatless duck, $9 for a wonton soup (without noodles) but probably there's only a few of wontons. Not worth the money you pay for. This place is definitely a scam. read more

Saigon Basil - Roasted duck noodles - Vietnamese Near Me - Richmond, Texas

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Stopped in for a to go order. The young lady greeted us right away with a smile. We ordered pho and it was quick to come out. The portion size is very good and lots of fresh basil, onion, cilantro and sprouts was included. The broth is very flavorful and just the right amount of salty. The beef was good quality as was the all white meat chicken. Everything was packed nicely and separately to build when I got home. I asked for one order to have th cilantro and onions put on the side for the kiddo and there was no issue. The bubble tea was also very good and a great price for the size. I think the price is on point and a good value! Definitely will be back. read more

Order the food through phone, first thing whoever picked up phone, RUDE AF. The vegie bag they gave me, it's like being reused from the other customer's leftover. read more

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I had the pork chops. Very flavorful and I even had enough leftovers for lunch the next day.

Food and service is always great either picking up or eating in. My family and I enjoy some great Vietnamese cuisine from Saigon Basil at least once a week. Keep up the great food and hospitality. read more

This place has completely redeemed itself for me! I have ordered take out and ubereats since my first visit and not only has the food improved but also the service. I understand new employees have to be trained as I am a manager myself so I gave them the benefit of the doubt. I wasn't feeling well and really wanted some Veggie Pho with beef broth, grilled shrimp spring rolls and with 15 minutes to close they took my order and the food was so fresh! I strongly urge you to visit and gather you own opinion read more

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Absolutely terrible experience!!! They took my order and brought the food and never checked back. I needed refill, gave wrong sauce, needed more napkins and lemon. They didn't bother to check if I needed anything else. The girl the crappiest attitude. Little does she know I work for a secret shop company and a manager for a major company and used to work in the industry!Order to go if you must bc if you go in for lunch you won't get much from them! Go to pho Bo too instead! Down the street! read more

I got the special combination bun bowl and omg the portion was HUGE. I ordered over the phone and my order was ready exactly at my pickup time. This means a lot, especially since the bun had spring rolls in it, because if they just made it quickly and had it sitting out, the spring rolls would have been soggy. No soggy spring rolls here! They were hot, crispy, and delicious! I also ordered the spring rolls, which had excellent texture and fresh herbs. Don't sleep on this Vietnamese food spot!!! read more

Saigon Basil - Fresh Spring Rolls - Vietnamese Near Me - Richmond, Texas

Their food is terrible, as well as their customer service. My to-go order of sweet-and-sour chicken was hard and tasted like leftovers from the day before. The Hot-sour soup was congealed and unedible. I tried to get a refund, but they are still giving me the run-around to this day! They directed me to Uber Eats for my refund, and they are giving me the same run-around! read more

This is my new spot! Way better than Pho Saigon, taste more authentic. I love the mixed rice plate, comes with a huge egg roll, make sure to add an egg. The shrimp rice plate is good, the combination vermicelli & the shrimp vermicelli is also great. I really love their spring rolls, I like that they are room temperature and not cold. Ni e that they serve boba too. read more

Saigon Basil - Vietnamese Near Me - Richmond, Texas

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After one incident, I did not want to say anything... But this is the second time I've had hair in the meat portion of my Pho... Whoever sorts out the rare beef for the pho has white hair... because this is the second time I have found it In there.. read more

Unfortunately with the location, I feel they may feel pressured to change the recipe to accommodate the demographics but for someone like myself I want authentic food. It was a bit disappointing because it's near my home because going to china town is a hassle. The ambiance was depressing it was so dark and I don't understand why it doesn't fit the type of restaurant that it is. I had pho and I taste the broth before any condiments and it's just the the right broth and the soup did not come out hot like it should it was warm almost hot but not even close. The noodles was over cooked. Beef with veggies would been good but it was so sweet! read more

Saigon Basil - Pho with flank tai and beef balls - Vietnamese Near Me - Richmond, Texas

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