Not happy with this location, the one over off beltway 8 near deer Park & Pasadena & In Kemah are FAR more customer service dependable and friendly. I would've ordered a second drink but never got asked, I would also considered dessert but did not get asked. It was not busy and the wait staff and the manager were sort of like a two ring circus but everyone stayed in one Ring, chatting and checking iPhones instead of being the customer wait staff... but then when the manager is observing & chatting as well I guess it's like monkey see then monkey do ! Longhorn Steak House right up the freeway was much much better with food and Customer Service, friendly and accommodating. Saltgrass at least this location is not a competitor in the customer service department in my opinion . I had high expectations since they are a chain and one of many many restaurants by the same family. This location ONLY is not one I will probably visit Again. read more

Went so celebrate my wife and a friend's birthday. We were seated quickly by the host who was very friendly and asked "how is the day going". She took us to the perfect table. We had a great waiter Joe Rey he is the best, friendly, fast, helpful person. He suggested items and let us take our time to decide. We were never rushed and made us feel comfortable. We will return to this location and Joe Rey will have to be the person we ask for. Great service gets great tips. People out there give yo those who deserve it. Way to go Joe Rey. read more

It so great steak just melts in my mouth I usually get the gulf coast steak and shrimp

Piss poor service. I ordered online at 7:40pm, they told me my order would be ready in 15 minuets. When I got there around 8pm, my order wasn't even put in. I ended up waiting till around 8:45 pm. My food was cold as hell When I got home, which is only 8 minuets away . The baked potato had no condiments in the bag. I ended up using cheese & butter from my own refrigerator. This is my first & last time ever going to this location read more

Food was really good, but the best was the staff. Everyone was pleasant and very helpful.

I have been trying to call in an order for 20 minutes and the phone is just ringing and ringing. Their hours say they're open but apparently nobody can hear the phone?? It's Mother's Day at not even 3pm so we figured maybe they wouldn't be too busy but I guess we were wrong since nobody is picking up. Just wanted to do something nice for my mom today but I guess that's not happening anymore since this location also doesn't offer online ordering. Not sure if they're all busy or just can't hear the phone but I'm mad. Will definitely be ordering from somewhere else. read more

Outstanding service, top quality meal, great hospitality; what more can you ask for? Exceptional evening. I called ahead and due to the same day was placed on a call in list; which expedited our seating when we arrived. Johnathan the manager and Christina the server are to be commended. read more

very great food and the service was awesome all of the servers were cordial and pay attention to the details

It seems Saltgrass does not like single diners, no fault of my own that my wife is departed. Was unable to use my gift card at lunch, did not get a table, was directed to sit at the bar, they were not that busy. The bartender greeted me, left and never came back; I left and never will go back. Unfortunately, I am unable to cash out of my Landry's gift card. Have no idea if the food is any good, terrible 1st impression, not planning on going back. read more

1/11/20 Bathrooms were disgusting! 2 of 3 ladies toilets were out of order and 1 of 2 sinks were out of order. In the Men's restroom 1 of sinks were out of order. Jacob, one of managers on duty stated the sinks were not working because the faucets need batteries to auto start. No reason for toilet problems. Do they know there are plumbing services available after hours available for an extremely busy restaurants. It was just GROSS! And STEAKS arrived at the table not Hot, as a matter of fact all 4 steaks the butter dollop on top would not melt! No one wants a barely warm Filet. The green beans also were not hot. Jacob brought new steaks to table without so much as an apology. Our waiter Dillon followed procedure for his customers by retrieving management to rescue our experience. Dillon was a great waiter, he was extremely busy and very personable. Before leaving the manager on duty, Sam,came to our table to offer his apologies and encouraged our return to give them another chance to prepare our steaks and vegetables as they should be. Thank you Sam and Dillon. The only hot item was the side of mushrooms and those were not brought back to the table when Jacob returned our steaks. There was a delay in him returning to the table with them and again with an unapologetic attitude. read more

Well, decided to give Landry's chain restaurant another chance, they usually are not very good. Anyway, drinks were good but pricey. Waiter seemed to be new and forgot to bring waters for us and bread, had to be reminded several times. Food was okay but baked potato was small and sweet potato fries were undercooked. Husband went to bathroom and said a waiter ran in while he was there and threw up in a trash can! Gross! And he caught a glimpse of kitchen on the way back to table and said kitchen floor was disgusting!Typically, we just don't frequent the Landry's chain of restaurants and this was just another reminder of why we pass them up. Not impressed. read more

Now I've gone to both the Kemah boardwalk and Gulf freeway locations and I have to say hands down, go to the Gulf freeway location. Like any Landry chain restaurant, it'll be busy, but 1. You don't have to deal with the chaotic parking that comes along with going to Kemah boardwalk and 2. I had a way better experience at the Gulf freeway location. I had gone to Saltgrass on the Kemah boardwalk a couple times but never gone to the Gulf freeway location. I was in the mood for steak but had trouble convincing my boyfriend to drive to Kemah and deal with the weekend parking chaos. I love the prime rib they've got and after reminding my boyfriend that we had seen a Saltgrass off the Gulf freeway, I was finally able to twist his arm into taking me. It was dinner on a Saturday night around 630pm, I absolutely expected there to be a wait. Surprisingly, we didn't have to wait more than 15 minutes before our buzzer lit up and the hostess showed us to our booth. There are some interesting animal game stuffed heads along the walls but I think that's to be expected at a Texan steakhouse.... I ordered the prime rib medium rare, I always order this. Saltgrass does a very delicious prime rib and its appropriately priced. I just love the au jus and horseradish dipping sauce that comes along with it. I know very well what a prime rib entails considering its my staple order at any steakhouse. However, the server made it a point to inform me that prime rib wasn't your "typical" steak; its usually warm pink and fatty. I guess most people didn't know that about prime rib but I still appreciated the "heads up." I chose a caesar salad and the mac and cheese as my two sides. You definitely get your moneys worth for what comes with the entrees. My boyfriend got the sausage, chicken and ribs combo platter. The sausage was meh, the chicken was slightly dry but the ribs; oh my gosh the ribs were so good. They had a really great flavor and were tender, juicy and many bites of yumminess. He and I both agreed that next time, he will probably just order a basket of ribs. We forced ourselves to save room for their seasonal pumpkin cheesecake dessert. Again, absolutely scrumptuous! Actually, I should probably stop by there tomorrow and order a whole pie to-go before they take it off the menu! The only real negative thing I have to say is when I went to Saltgrass with my boyfriend's mother, she ordered one of the fish dishes and it was way nasty. It was overly salty, didn't smell fresh and was quite dry. And I recall seeing a couple tables before send back fish dishes. But then again, its a steakhouse. Personally, I would never order a fish dish at a steakhouse. As for the service, our server was very friendly and attentive. I can be picky at times to test the service and he was uber patient and definitely passed the test. I really enjoyed dining at this Saltgrass. Its probably one of my favorite steakhouses and I will definitely be back there again. read more

Pretty good food and even though they were busy the wait time was not too bad. Sometimes this place is a hit or miss with how well the cool the steak but the past week it was perfectly cooked. The waitress I think her name was Rosa was really great and helpful, attentive and nice . read more

Go to Texas Roadhouse Instead. The best thing here is their Shiner Bock bread. Their steaks are too salty, and the chef doesn't know how to cook them to order. The baked potato soup is OK. The waitress upsold my girlfriend on a salad that was terrible, and kept asking if everything was "perfect." Nothing was perfect. Then she tried to take the only good thing, the Shiner Bock bread off the table. I snatched it out of her hand and gave her a dirty look. Landry's sucks. Kemah boardwalk sucks. Tilman Fertitta sucks. I am done with his crap. I haven't tried Red Sushi, but I am sure it sucks too. This is not just a hatred of him, and Kemah, or Galveston, or the San Luis. These are just plain bad restaurants, with mediocre service, gimmicky ambiance, and crap food. read more

Service was excellent!! No wait time to be seated and out waitperson was exceptionally attentive and courteous. The food was perfectly prepared and oh so yummy. read more

I would tell you about the meal, but it's been about an hour and haven't had it yet. The margaritas are alright/cheap. The bread was.....bread. Hopefully by the time I finish this review the cow will be full grown and ready to butcher. read more

I've been to this Saltgrass many times and many times been disappointed. Mostly because they never cook my steak right and it's the toughest sirloin on the planet. I've learned to order it rare because if you order it medium rare it will come medium. Now that I order it rare, it gets sort of medium rare. It just seems every time I go there I'm disappointed by the food or the service. I just won't go back. read more

Tasted like punishment. Ordered a burger, couldn't wait to get the taste out of my mouth. Should have sent money elsewhere.

The salmon Oscar is seriously the best plate of food I've had in a really long time. I was also recommended the new blackberry bramble which was delightful and not too sweet which I prefer. The seasonal pecan pie bread pudding was HUGE and so rich. Everything was delightful, rarely am I happy with everything on the table, but Saltgrass never disappoints!!! read more

Unfortunately the customer service that met us, initially, was not very pleasant. When we sat at our table, we asked to be moved to a table 10 feet away with more legroom. The hostess gave us a rude look and proceeded to move us. We've been to this steak house before, and have never been treated this way. The rest of the evening was very nice. Our food was good and the waiter was excellent. The chicken fried steak was cooked well, but a little over breaded. My wife had the steak and shrimp and was very pleased. Overall this is a nice place. The Landry's Card will always help you get a seat a little quicker than others, I recommend purchasing one. The card works at all and Landry's restaurants. read more

caveat : (1st timer to this chain). As an accomplished home-grill'r, I rarely venture into "steak houses". _ ( although, I do miss those company expense accounts, sigh ) As many others have suggested, the meat ain't cheap here. I ordered the most expensive "Porterhouse" steak. _ (22 ozs. ? hah ! Maybe before the butcher-trimmed & before cooked) I was disappointed how "not-thick" it was; the perimeter-fat was nicely charred but most of the flavor came from the large-glob of melting butter on top _ (they need to ask-first about that !). Ceasar salad is overly bland ( isn't Fertitta Italian?); House-bread was unimpressive _ (center is undercooked & gommy?sp?), The good : Spinach-Dip & Herb-rice, (bar happy-hour) We (early-birds) sat at the bar (recomended); no waiting. The inexperienced & quiet bartender eventually become cheerful. Our order was handled perfectly. But, until we receive another giftcard, we won't be returning; sorry Tilman. read more

The food and service was very good but felt rushed. We received our salads moments after our appetizer and drinks. 10 minutes later, our food arrived. It just was the best experience but will go back if we are with friends. read more

My family and I had the worst experience at Saltgrass Steak House in Webster, TX last night. We had guests in from out of town and were trying to take them out for a nice dinner. When we arrived we were told it would be a 30-45 minute wait. No problem. After 35 minutes the hostess approached us and informed us that somehow we were not added to the wait list at all. She said she had no idea how this happened. There was no apology, but instead she had a bit of an attitude. She said she had no idea how long we would have to wait now. We spoke to the manager, and were told we would get a table that was almost finished eating. The hostess then proceeded to seat 2 other large groups ahead of us, one of which had only been there 20 minutes. We had now been waiting for 55 minutes. She showed absolutely no interest in making the situation right and was very rude. We decided at this point they were not interested in serving our family and began to leave. This rude young girl they had for a hostess was cold as she relayed the message over her radio, "I think they are leaving" for all of us to hear. I told her "that's messed up" and she just looked at me with her "I don't care" attitude. We will never eat at Saltgrass again. I know it doesn't make a difference to them, but it sure does to us. read more

As an ex-waitress, I forgive most shortcomings, especially at large chain restaurants. However, when you can't train your staff to enter the correct left tip amount, this is where I get ticked off. Let me start off by saying the food ordered was fine. Mine was great (there were 3 other people at my table). But just before finishing dessert, another waiter (not ours) was loading plates onto a tray just behind us and spilled a dressing cup full of thousand island dressing ALL OVER my husband's back and onto my foot. I only noticed it happened because it hit my foot then I saw the splatter all over the back of his shirt. The waiter disappeared (without telling us that he'd spilled on him) and reappeared with club soda and a towel. I cleaned him up while the waiter offered a free dessert, which my husband accepted. All of this I didn't think twice about (mostly because it wasn't MY shirt, sorry hubby) but I get my credit card statement today, and they did NOT charge me the correct tip amount. I have one of those sicknesses where the total plus the tip have to equal a whole dollar amount. They charged my card for $1.72 more than I wrote down and signed for. What was the point of having me sign the receipt if you were going to charge whatever tip you wanted? Although it chapped my ass, I didn't feel it was worth fighting over $1.72. That said, I will probably never ever dine at this restaurant again. I'm new to the area and there is plenty else to try. read more

Good food. A little over priced. Too much butter on the mashed potato, fried shrimp was great.

We just want to give a HUGE shoutout to Saltgrass in Webster, and Manager Joe!!!! Our church in Friendswood had significant damage from Hurricane Harvey, and we did not think that we were going to be able to have service this Sunday in our building. I called Joe, and he told us that they would help us anyway they could and that we could meet there and have a "devotional" time at 10:30, even before they open. We told him we would ask everyone to stay for lunch as a thank you to Saltgrass. So we knew we had a place to have church on Sunday. But God is wonderful and we had a huge group come in on Saturday and they helped us tear out the damage and get things cleaned up enough for Sunday. So we are having church in our own building! But Joe was so understanding and he said that anytime that they can help in times like this, they will. Thank you Saltgrass and Joe!!!!!! REACH CHURCH FRIENDSWOOD read more

This is my favorite steakhouse chain. Service is always on par and the steaks are great! Matter of fact, this was the place i asked my family to take me to the day before a big surgery. Yummmmmmmmmmmmieeeee!! read more

It's also so busy yet the servers are attentive and polite. I've been here for two occasions and have been satisfied both times. By the way, the drinks are nice and strong. ;) read more

I love this saltgrass! The staff is always so friendly and accommodating. We ordered the ribeye and it was cooked perfect.

Ok let me start by saying that Saltgrass has been by far my favorite restaurant over the years for consistency in food and service. But it is changing. We went a while back and I am still just so upset over it! We went and ordered our usual a Pat's Ribeye for my husband and the Salmon Oscar for me. We get "double salad" and have it with our entree. All the time. Anyway we had server who had a large party going (we were told by another server) on so she basically ignored us. My husband's ribeye was a little tough he said but not enough to complain. The biggest issue was we never received our salads until we finished our entrees (which were, well.... just meat) after asking serval employees and a manager who by the way said he would personall see to it our ticket was adjusted etc....It came time to pay and he had not done squat. We then had to wait more to hunt him down. Later we were offer a free desset or appetizer. Please! For ruining our meal! We had to keep asking and looking for our salads and did not enjoy our meal because of it and you offer us a dessert to people obviously not eating any carbs due to our dietary restractions. I am still so upset with Saltgrass as we are regulars or WERE regulars. No wonder Tilman Fertitta is a billionaire! BTW we ate at a mom and pop place last night which not up to par and even they offered to comp our meals but we declined their offer since we did eat and they were so nice. This review is for Saltgrass in Webster and corporate. We had recently dined in Pearland a couple weeks prior and it was good as usual. read more

I used to love this place. Service and management has definitely gone down in the last few years. I dont know of management is different but there is a perceivable shift in quality read more

Go 2 or 3 times a month. Best steak in town! They always cook mine exactly as ordered - MEDIUM RARE and it is perfect!

I've always love Saltgrass until now. A group of college students and staff were treated very poorly by management. If you have a group event or party I highly encourage you to look elsewhere. They are extremely disorganized. Corporate needs to come in and clean house. read more

Customer service at Saltgrass (and perhaps Landry's) has gone way downhill. We dined at this location on May 22nd and after waiting at our table with our menus for 15-20 minutes, a server said 'Wow! Y'all have been sitting here a long time" and proceeded to wait on our table. She didn't ask if we were Landry Select members (nor did they in the front), but I mentioned to her that I think they never gave me back my Landry's Select card from when we dined there on Mother's Day. She wrote down my phone number to look up my card # and she said she would ask the manager to check in the back. Service was very slow (even though they were not busy) and when she brought the check I asked her if she gave me credit on my LS card. She said she forgot and then took our bill and disappeared. She was gone for another 15-20 minutes and returned and said the manager yelled at her and that he didn't have time to look for my card and she didn't know how to look up my account. The manager was talking to customers at a nearby table forever and looked over at us sitting there forever and never gave us the time of day. I went online to Landry's website and emailed them to request a new card and I shared our experience and here it is almost a month later and I have not received a replacement card nor apology from Landry's about our horrible service and treatment. I called today and the guy I spoke with (Brian?) was very blunt and said a card will be mailed in 7-10 days. I asked him if they received my email requesting a new card a month ago and also did they receive my concerns. He said they forwarded my concerns to guest relations. I told him that the first sentence of my email requested a new card, and he again bluntly restated I would receive a new card in 7-10 days. No sorry that we screwed up and didn't request a new card for you, or sorry you had to follow up with us to see if we received your email. If this is how Landry's treats their customers they can keep that card and I will take my business elsewhere! read more

I am a true beef eater and I absolutely love steak. I decided to go to Saltgrass after so many of my friends recommended it on Facebook. I was pleasantly surprised it looks like a traditional steakhouse in the inside. I ordered the porterhouse steak which has a little bit more expensive than the T Bone but very well worth the cost. they are cooking style is very true to cooking descriptions, if you like your steak "well" it is cooked exactly the way it should be, it is not dry and hard. It is still moist and it has just the right amount of chrisp on the outer edges. They also serve an excellent flavorful jasmine rice I truly recommend it. read more

Real Good Food, However dont get fool when they say everything is bigger in Texas. The portion was not what I expected speacilly for the price. I order a 12oz steak and literary it only comes with the steak no sides or anything the flavour was awesome but you had to pay extra for any sides. I said to my self '' for what i paid for the steak i should have gotten a few drinks'' but no i had to pay more for my chilli beans and baked potato. read more

Had a steak. It was cooked well but luke warm when it came out. Bread was great. Service was good too. I like how the place looks. Drinks were good as well. read more

We had the stuffed shrimp appetizer, steak surf and turf and wedge salad. Everything was delicious! Great food and great service. We will absolutely come back! read more

The staff was great, we had a couple of issues with our food but they were quick to fix them and add value to our meal. The waiter, and manager were quick to action. Great food read more

Our family's all time favorite steak house! excellent service, fair prices! We always leave there satisfied. The Pats Rib-eye is my favorite! their Long Island Ice Tea you have to try as well ;) read more