I am beyond words when it comes to my experience with Sandia BMW. I had a leaking gas tank on my car, three and a half year old, 30k mile car. When I asked how this was possible, I was told I probably hit something, which triggered me to do a claim with my insurance. The insurance sent a adjuster to check the vehicle and there was no visible hit or issue. So basically, I had a faulty tank. I get it, I am out of warranty and from the beginning I had OK'd ordering the parts cause if the insurance wouldn't cover it, I would pay for it out of pocket. Needless to say, insurance didn't cover it, tank was due to arrive Tuesday, car got worked on Wednesday. I got a call to pick it up Thursday morning. I went and picked it up, I paid my bill (2.4k dollars for a new tank) and returned the loaner car. Here's where I believe this gets super interesting and dishonest. When I left my car on Thursday, I asked for a loaner. They said, of course, we don't have any available but we'll get you one through Enterprise rent a car. They have an enterprise liaison who said Sandia BMW works with them and they rent their cars as loaners. I actually thought, what a great service. When I picked up my car, I spoke to my service contact, I asked about the damage and warranty and I returned the keys to the rental. Everything was great, I left and took my vehicle. It was only until late afternoon that I received a phone call. The call was not from Sandia, not from the person I'd been talking to or gave me the rental. Some guy saying that Sandia had only authorized four days of rental and that my credit card would now be charged for the "loaner" rental since I had it more than four days. I couldn't believe what I was hearing, of course I said this had to be a mistake, after all I followed every instruction given to me by the representative at Sandia, and I also kept my end of the bargain by paying my service at the end of it. Somewhere in there, it was determined that I should only have a loaner for four days, but instead of informing me about this, BEFORE giving me a loaner, or even a courtesy call letting me know that they wouldn't pay for it, it was after the fact and not even by the guy that at Sandia. Needless to say, now I can't even get a call back or an explanation as of why this happened. This is not about the money, I could care less about two days of a rental, but how unethical for anyone to pull this and how unfair. The worst part is the lack of service after they took my money and now they hide behind Voice mails. BEWARE cause they are clearly not trust worthy and NOT ethical. read more

I have been a loyal BMW customer for many years, purchasing several vehicles from them. However, my recent experience with Sandia BMW's service department has been nothing short of a nightmare. When I took my 550 in for service, I was informed that I needed a Vanos and thermostat replacement, which would cost thousands of dollars. Due to personal reasons, I decided not to proceed with the service immediately. To my shock, I was told just a couple of hours later that it was too late to cancel because the parts had already been ordered without my explicit consent. Feeling cornered, I reluctantly agreed to purchase the parts. When the parts arrived, I went to retrieve my car. The service personnel didn't even have the decency to speak with me. Upon paying the bill, I was tersely informed that the parts were in my car. I found two unmarked white boxes carelessly thrown in the back seat. No one bothered to explain what the parts were or to check me out properly. Months later, I took my car and the parts to a private mechanic, only to discover that I had received only the Vanos--missing the thermostat--and that the Vanos itself comes in two parts. Essentially, I had incomplete components. I attempted to contact the service person at Sandia BMW but received no response. I left messages for the manager, which were completely ignored. Despite repeated attempts to speak with someone who would listen, I got nothing. When I visited the dealership in person, the parts guy casually admitted that the service person "may or may not have placed all the parts there," while the service guy outright denied putting the parts in my car. This level of unprofessionalism and lack of accountability is appalling. After years of patronage and significant financial investment in BMW, I am disgusted by this treatment. I intend to file a formal complaint with BMW directly and will never set foot in Sandia BMW again. read more

Do not use this dealership to fix your vehicle! Please see my google review below: HORRIBLE!!! The person I dealt with was Tony VanDyke who seemed powerless to do anything. I had my car "so called" fixed at this dealership and my vehicle was never fixed right. I had such a horrible time I tried to complain to the owner but was intercepted by the "Gate Keeper" so not sure if he/she ever got the message. I then was so upset at the treatment that I received that I lodged a complaint with BMW in Germany. They asked me to send them the pictures of how these people butchered my car. I sent BMW Germany the pictures along with the statement of charges and a detailed report of what was NOT done. I even cc'd the "Gate Keeper of Sandia BMW." I am not sure what happened to my complaints but I waited a long time before I decided to post this. I actually forgot and was reminded when I received an email from Sandia BMW to bring my car in for scheduled repairs...."Huh, fat chance on that!!!" I actually drive to Denver, Colorado and take my car to Schomp BMW where I have not had any issues and when I did have a small one they jumped on it right away. I also let them know that I drive from Albuquerque to have them work on my vehicle. Yes I drive 5-6 hours out of state to have my vehicle worked on but I do not get ignored and they do an excellent job while treating me like they appreciate my business even though I did not purchase my car from their dealership. I was constantly reminded by Sandia BMW employees that I did not purchase my car from them so that justified my treatment in their minds. I kept reminding them that I purchased my car from "A BMW" dealership and that is all that should matter. The only reason they got 1 star is because I could not rate in the negative! read more

Worst Customer Experience - Manager is Rude, Condescending and Unprofessional!!! I have had the unfortunate experience of dealing with the used car sales manager at this dealership, and I have to say, it was absolutely appalling. From the moment I entered his office, it was clear that customer service was not a priority here. The used car sales manager/head of financing was incredibly condescending, judgmental, and downright rude. He treated me and others around me like we were a burden, speaking down to us like we didn't deserve any respect and had no knowledge of anything and he was the be all and end all. He simply belittled us. No self respecting customer should ever deal with this dealership/manager. It is shocking how bad it got. Even the employees seem fed up with him and have confided in me about how difficult he is to work with. Some have even mentioned that they've tried to file complaints about his behavior, but it seems like nothing ever gets done. I'm assuming he's either family or close friends with the ownership because despite numerous reports, nothing changes. The way he treats customers and staff is unacceptable. It is honestly beyond belief how someone like this can be allowed to continue treating people so poorly without facing any consequences. I wouldn't recommend this dealership to anyone, especially when you know the used car sales manager/head finance manager's attitude will make your experience miserable. If you value respect, kindness, and decent customer service, look elsewhere. I truly hope the owner reads this and takes action, but based on my experience and what I have heard from others, I'm not holding my breath. read more

This place is awesome. I'm from California and bought my dream car from Sandia. The most valuable player throughout the process was a sweetheart named ROXY COPPINGER ROXY COPPINGER ROXY COPPINGER ROXY COPPINGER ROXY COPPINGER (ASK FOR HER!!!!!! SHE IS A DAMN ROCKSTAR AT WHAT SHE DOES) I am not a fan of buying cars at dealerships because of the aggressive salespeople. I will NEVER buy any car again unless it's from ROXY. She was the most helpful woman I have ever come into contact with. I am a very precise person when it comes to my cars and Roxy fulfilled everything that I wanted/needed and was sincerely nice about all my "demands" lol. She promised my car would arrive to my doorstep in Southern California a day sooner than I wanted it. I can't say enough about Roxy, she is also my friend now. You are making a big mistake if you come to this dealership and don't go through Roxy Coppinger. For example: I wanted to add all this extra stuff to the inside of my car and she told me it wasn't worth it, that I would be wasting my money. WHAT CAR SALESPERSON would say that????? She looks out for the customer first then herself. I love this woman. If i was rich I would buy 37 cars just from her. REMEMBER TO ASK FOR......ROXY!!!!!!!!!!!!!!! THANK ME LATER, SHE IS AN INCREDIBLE HUMAN BEING. Thanks for all you did! All the best! read more

Stopped by sandia, just browsing, looking at the various cars I was in the market for--BMW, Audi, Acura, Subaru. Car shopping is one of the least favorite things I enjoy, because I hate when the salesmen (typically men) descend on me and won't allow me to "just look." After a complete walk around the outside lot, and a reasonable amount of time, Alex approached me to see if I had any questions. I told him I was just browsing for the time being, but wanted to see one of their certified pre-owned X1 vehicles. He was happy to oblige by getting the keys and letting me sit in the car and poke around. By then, I was ready for a test drive. All the time, there was no pressure from him, no incessant questioning about what other kinds of cars I was considering, no recitation of BMW virtues. He answered my questions, and let me be the judge. For only the second time in purchasing a car in the past 40+ years, I actually had a pleasant and painless experience! Alex was great and so were Barry (one of the managers) and Josh in finance. Alex has followed up on my requests for additional information and I highly recommend him as a client advisor. I also highly recommend the Sandia dealership too--lots of eye candy there! read more

Called to schedule the Sandia BMW Service Dept. to schedule an appointment to get an oil change done. I asked twice how long will it take? I was told by Tony, Service Advisor it would be 2 hours. I went in for the appointment dropped off the car. First, I wasn't even greeted and Tony my Service Advisor he was too busy to greet me. Someone else just took my name and my key. 4 hours later I get no call I go back to Sandia BMW to pick up my car. Tony was no where to be found after being repeatedly paged via the intercom he approaches me and has no idea who I am! I tell him I'm there to pick up my car it already past 2:00pm and he says it's about to go in. I said what it hasn't been serviced? I dropped it off at 10:00am and you told me yesterday it would take 2 hours. He said it takes 2 hours if you wait. Are you kidding! I told him give me back my car! NEVER GOING BACK AGAIN!!!!! I suppose if you have time to waste by staying in the lobby you get your car serviced within 2 hours if you don't everyone else who has no appointment and who is waiting gets their car serviced first while you are placed at the back of the line. The appointment you had scheduled means NOTHING! read more

I have been a BMW owner for almost ten years and as a travel nurse practitioner, my car has consistently been serviced in various BMW locations throughout the country...from Manchester, New Hampshire to Maui, Hawaii. By far, Sandia BMW in Albuquerque, New Mexico sets the bar for stellar care. From the scheduling of my appointments, to my many years rapport with Joseph (who is the BEST service person EVER...would rate off the chart for his attention to detail and friendly personality), to when I traded in my old BMW to purchase a new car and had Roxy as my point person for sales. . . everything has been smooth, efficient, and I always feel like my car and I are in the best of hands. High standards, amazing customer service, exceeded expectations, and friendly folks. Whether you are a local or traveler, no need to look further for an exceptionally awesome experience. read more

Got my new, special order, vehicle a week ago. Rudy was our salesperson, for a second time, and Josh was our "Genius". Dealing with them was a super experience. Rudy is like dealing with a friend. He let us take our time in deciding which vehicle was right for us, answered all our questions and never once did we feel pressured to buy today. Rudy delivered our car to us and then Josh took over. Josh truly knows his stuff about all the technology and performance of our car. Josh's enthusiasm showed in teaching us all about the numerous technological and performance features of our car. What an amazing, easy buying experience. Rudy and Josh are an unbeatable team. read more

Eric at Sandia BMW is a reliable and informative person to go to when in need of a car. See, BMW is not just any car. As some friends of mine like to describe the 2018 X1, which I recently bought: "You drive a spaceship!" The reality is that I do and my car feels like a spaceship. When purchasing a BMW, it's very important to get it from people who know BMW and no one else! With the 2018 X1,you get luxury from the interior and sports car from the Twin Turbo pick-up. Eric was on point when he sold me this car! Everyone at Sandia BMW worked hard to get me a price that met my needs! I would recommend them to anyone interested in purchasing a BMW! read more

I just wanted to praise Sandia BMW on their amazing customer service and sales team. Alex Zannes helped me in choosing a new 2 series. He was so easy to work with and really listened to what I wanted. I have never had a better experience buying a car. I have had the car about 6 months now and went in to get my first service done. Joseph is the one that helps with my maintenance and he is AWESOME! Always calls back when I have a question and was prompt and flexible around my schedule to maintenance my car and get me a loaner with my busy work schedule. Thank you for going above and beyond. I would never buy a BMW anywhere else. read more

A cold call at the right time by Kurt Johnson a client advisor at Sandia BMW resulted in a visit to the dealership, retaining me as a customer and acquiring our 3rd BMW. First and foremost it was easy to do business with Kurt. Secondly he was most knowledgeable of every aspect of his business from selection to delivery. Kurt made sure we were comfortable with the people involved and the process beginning to end. Kurt was/is totally responsible for Sandia BMW retaining us as a customer. Additional thanks to Josh Romero and Kevin Tran for their contribution to a quick painless transaction. Bill / Jane Cummings read more

David Montoya 1 review Our first encounter with Sandia BMW was with Kristy Anderson responding to an internet inquiry into a used Acura MDX the dealership had available. Meeting with Kristy to look at the vehicle was a very pleasant experience as she had the car cleaned and out front ready to look at. All interactions with Kristy from this point on were the best we have experienced from any dealership we have dealt with in the past. For that matter, everyone we encountered at Sandia BMW were very nice and friendly. Kristy is the Client Advisor you want to see when you visit Sandia BMW for your next car. read more

I'll brought my 2018 BMW R1200 RT motorcycle in for its 12K service plus a set of new tires. Since I live in the Four Corners area I made the appointment a week ahead of time with Gino Madrid in service. Knowing the Covid-19 issue has turned everyone's lives upside down, I stayed in Albuquerque several days to allow ample time for the service to be completed. I arrived on Tuesday and my bike was ready on Thursday. Gino kept me in the loop with updates. Thanks to Gino and everyone in service who put me back on the road! I appreciate it very much. I'll see ya' down the road!! M Fuller read more

Kurt Johnson was amazing made the sales experience smooth and was very efficient and friendly without pressuring or giving up on what I thought would be a long shot possibility of getting the vehicle I wanted. I ended up getting the vehicle, a dream vehicle of mine, thanks to his hard work which, as mentioned, was initially just a possibility to me when I walked in. Everyone else there is also really welcoming, including Anna the receptionist, and accommodating in a comfortable atmosphere. I highly recommend Kurt and the staff there for your future car needs. read more

Buying a car at Sandia BMW is unlike anything you have experienced before. The staff are gracious and attentive to your every need. My experience is that they will do whatever necessary to make your car buying experience great and as easy as possible. They continuously go far and above what is typically offered at other dealerships in the area. I'm glad I was referred to Sandia BMW by a friend as I have enjoyed every visit I have made to the dealership since my first day in their doors. I highly recommend Sandia BMW for an excellent car buying experience. read more

We have been going to Sandia BMW for many years now and I am always quite pleased with their service, particularly in their parts department. Sean Keller is consistently on top of his game and always goes the extra mile for the customers he assists. Unlike other parts departments at different dealerships, I have never had a problem with getting the correct parts I need for my car. Sean is extremely knowledgeable about the BMW brand of cars and takes the necessary time with each customer to ensure they are well taken care of. Keep up the good work! read more

Purchasing a new vehicle from Kurt at Sandia BMW has been one of the best experiences. Kurt was knowledgeable, attentive, and kind. He spent a great deal of time helping me through the process and was always very professional. The customer service at this dealership is incredible. I can tell that the entire team goes out of their way to put the customer first. Josh and Cameron went out of their way to answer my questions. I really appreciate the time they dedicated. Overall, I highly recommend purchasing from Sandia BMW. read more

Tim Bohlken in your pats department has always been extremely helpful in giving advice for your 2003 BMW. We live in Durango CO with out the benefit of a local dealership and have had to rely on his expertise several times. Recently while traveling through Denver we had a mechanical issue with your car. The BMW dealer in Denver did not diagnose problem correctly. One phone phone call to Tim and he guided us in the right direction. Tim has earned our complete and total trust. He is an asset to your dealership. read more