What a breath of fresh air! This community is quiet, safe, and very clean. The office staff is always very helpful and friendly.The grounds are kept beautifully! They have a great gym and amazing pools. This property has been a dream to live in. I would highly recommend it to anyone looking for a place to live in the Irvine/Tustin area. read more

My fiance and I recently moved into Serrano and we've been here for almost a month now. This is our second-time renting an Irvine Company apartment in the last 2 years. While we did have a good experience in the Anacapa complex, the front-office staff and service we've received at Serrano has provided a contrasting experience in the first month since our move-in. The service was great when we first moved in; however, everything went downhill after that. ANYONE can access the community which leads to parking issues and gives way for delivered packages to be stolen. Even though there is a security gate in front of the complex, pretty much anyone can drive-in and access the community at any hour as the entrance gate is always open. However, for residents leaving the community, the gate is closed which causes traffic and build-up of residents trying to leave the community which is especially painful in the mornings when everyone is leaving for work. How is it logical for them to keep the entrance gate open for anyone to access while leaving the exit gate closed to leave the community? We've already had issues with packages missing that were supposedly left on our front door which includes wedding programs for our wedding that is less than a month away. FRONT OFFICE - It is funny that every time we've tried to call the front-office for any question or clarification since day-one, they never respond and we have to call back at a later time to get a response; however, when they give away a key for a unit to a random person, they call my fiance and I while we are at work. My fiance received a call from a lady in the front office, asking us to return a key for a vacant apartment which we supposedly borrowed on Mother's Day, to use the restroom while maintenance was changing the water heaters in the building. My fiance and I were not even home for a majority of the day for Mother's Day. We confirmed with the front-office that we did not borrow a key to a vacant apartment. However, this made me question why they would give a key to a vacant apartment to someone without at least confirming they are a current resident. And why would the front office think we borrowed a key? Did some random person just tell them that they lived in our apartment number and the front-office just gives them a key to a unit without verification? PARKING - Each resident is given one parking spot and one garage parking spot. A sticker is supposed to be required for those parking in non-guest spots. Parking is NEVER enforced. Good luck trying to find parking when coming back home anytime after 9pm. Residents with parking stickers still park in Guest spots with no repercussions. Perhaps if only residents could access the community, this wouldn't be a problem. MAINTENANCE - Anytime we've needed something from the maintenance department, they've always been quick and responsive. No complaints whatsoever with these guys. read more

We held a bridal shower in the Apartment Clubhouse and it was seriously amazing. Booking as a resident was so so easy and the space was incredible. They have a bathroom, fridge, couches, TV, tables, kitchen, and a lot more. It was the perfect space to host a party. read more

Super kind and a very classy place to live and have friends a family around. They have a room to rent out for party's or gatherings and it is is beautiful and very home like feeling. This place is the one and the people make it even better. Thank you! read more

The team at Serrano is awesome! They are super responsive, quick and thorough. Thanks for my experience here a great one over the lat 9 months. read more

Rocio and the Serrano leasing team were amazing helping me book the clubhouse for a birthday party. Very sweet and helpful couldn't ask for better customer service read more

This is feedback for the "wine down" event. This was a lovely event. The wine was great and the cheese and fruit platters were a great pairing. I would have loved to see this be a 21+ event though. Kids were running around all over the place which made it difficult to actually wind down. I love that we have family friendly offerings like the movie nights at the pool, but maybe consider events that are just for the grown ups. Regardless, thank you for putting on the event! read more

I have lived at Serrano for about 6 months now and figured I should leave a review. I do like living here, is it perfect? No, but has been pleasant living here. The rent if affordable IMO for being in Irvine. The appliances are fairly up to date, minus the fridge and dishwasher but nothing to get upset about. Maintenance: We have had our fair share of things stop working, but I must say the team that responds to the service tickets has been top notch. They are prompt, courteous and leave the house clean after doing work. Top notch in my book and its like night and day compared to my previous living arrangements. Pool: I have gone to the main pool by the leasing center so I will review that, there is another pool inside of the community as well that I have not been to. The pool is always clean and has not been busy during my visits. The water has been nice and warm and I have no complaints. Gym: The gym is pretty nice too, the only downside is they do not have any sort of bench (incline, decline or straight). They offer free weights (dumbbells and a few weighted bars), medicine balls, 5 or 6 treadmills, a couple of stationary bikes and then a few different weight machines. There are also yoga mats available. Not bad and it is open 24 hours a day. They recently updated the air conditioning unit inside the gym as well. There are 3 or 4 tvs mounted on the wall too. The community is clean IMO, I havent run across any issues, nor have I seen any bug issues. We have the occasional house spider here and there but nothing out of the ordinary IMO. My biggest complaint is the parking, part of that issue comes from the construction happening, but on Fri-Sun parking is absolutely terrible. I find this unacceptable, especially for paying tenants. There have been a few late nights I have come home and not one single parking spot is available ANYWHERE in the complex. I have had to park at the leasing center and hope I dont get towed away. This irritates me because I have a parking pass and still cannot find a parking spot. one of the main issues is on the weekends, people park without a pass in the tenant parking, then you will find tenants parking in the few guest spots available. I do not think parking is monitored, so no one is towed but I think the community needs to start doing something or giving a discount on rent for not having adequate parking for tenants that pay for it as part of their lease. The next time I cannot find a spot, I plan to go and talk to management about it because it is ridiculous. That is my only gripe. My neighbors are friendly, never too loud. read more

Just moved in to Serrano and couldn't be happier. Sam and Miguel were extremely helpful and knowledgeable with all the questions I asked. I would recommend this place 10/10 times. read more

The clubhouse is very clean, and the staff are very nice. I would 100% recommend it for get togethers and small festivities.

Great community with beautiful amenities. The pool, gym, and club house is maintained very well. We are walking distance from great shops and restaurants. The staff and maintenance crew are all very helpful and friendly. read more

Been here for about two months. Parking seems ample when I was looking at the place, but it's hard to find parking when you come home later in the day. No one would really know this until you sign a lease and start living here. Staff seems very nice, but I'm starting to feel uncomfortable living here. Had two packages stolen from my front door. Seems like someone else from the complex had the same problem. If this has happened multiple times, to multiple tenants, then there is a big problem. Yet, I don't see any cameras to monitor activities around the complex to fix this issue. Front office offered to switch us to another unit, but I signed a lease for this unit due to a rent deal. Wouldn't make sense to relocate to another unit and end up paying more, when I could just move to a different complex and pay more for an upgraded apartment. Now I am always feeling paranoid about losing things here. read more

The pool is finally open this weekend. I Enjoyed the pool today. It's the first time Since I've moved in in March. The 1 1/2 hours they aloud us to use it was not long enough. Hopefully they will get things worked out as this is the first weekend but you definitely need at least 2 hrs if not more. read more

This community is just the best. I walked in for leasing information. The location and community is in a great place close to everything. The office workers were great assistance. They walked me around and the inside of the apartment was beautful. Their rec room was just simply amazing. The pool site and change room was a bonus. The people living within the community were friendly. Cant wait to move in ...Great Experience with the assistance of the ladies in the leasing office. read more

The Clubhouse at the Serrano Apartments is amazing. It's good size, decorated beautifully (you really don't need to bring anything extra to decorate), and very clean. There is a giant TV, and full kitchen with a large island for serving large groups. There is also a beautiful adjoining patio and BBQ area. Rocio is great to work with and helped make the check in and out process so easy. Highly recommended! read more

I had the pleasure of touring this community this past weekend with my husband and let me just say that it looks so clean and beautiful! The staff there are very friendly, helpful, and knowledgeable. They were even able to help us find restaurants near the area as my husband and I were dying for some yummy food. All in all, it was a great experience and I highly recommend touring the community and seeing all the great things they have to offer. read more

My husband and I are looking into moving to Irvine, and the front office at Serrano apartments gave us such great customer service, I couldn't help but write a review! Since it was the first place we looked, we had a lot of questions about living in Irvine. They happily answered everything and were extremely helpful! We are still undecided about if we're gonna move or not, but our experience at Serrano will help us make a more informed decision! read more

I had the pleasure touring Serrano Apartments the past weekend with my husband, and was pleasantly surprised about the cleanliness and professionalism of the staff. Without naming anyone in particular, the entire staff we had interacted with made us feel like they really cared about us-wow. If that is how we will be treated at those other Irvine Company properties we are scheduled to visit, we are definitely moving into one of their communities. Thank you staff of Serrano! read more

I visited Serrano Apartment Homes today and I'm very impressed at how beautiful the property was! The site was very well kept, the amenities are remarkable. The staff was especially knowledgeable, utmost delightful and overall professional. With everything this property has to offer, I can truly see myself living here. read more

First off this is my fifth Irvine company property I have lived in so I feel that I am qualified to speak of my experience in dealing with them as a company. Honestly, every experience I have had with the IC has been generally positive and professional. They do an overall great job in managing the thousand of people/personalities that live in their communities. Certainly no easy task. Here's my ratings breakdown followed by my overall experience. Maintenance crew/office staff/overall location: 5+ stars Apartment building itself: 2 stars Pros: Location! It's walking distance to the Tustin Marketplace and close to the 5 freeway and toll roads. It's convenience with a capital "C". This is what originally drew me to Serrano. Maintenance staff. The team here is the best I've ever seen. Maintenance requests are handled within one day or sooner and everyone I've dealt with has been friendly, professional and all around awesome. I wish I could give them 10 stars! Office staff: The guys in the office are all professional and always ready to jump in and help. I'm surprised that other reviewers have complained about the office staff as they've always been great in helping me. Zero complaints. Price. While still spendy being that it's Irvine the rent is a little lower than other nearby properties. Cons: Noise. Far and away the most noisy Irvine Company property I have ever lived in. Not that my neighbors were excessively loud but the construction of the units feels very cheap and you WILL hear every thump, thud, creak, footstep and door shutting. Hearing music and people talking from within the apartment is a daily occurrence. It took me a while to not jump every time a neighboring door closed which made my walls shake. Ironically my downstairs neighbors thought I had a rowing machine and nearly went insane from their ceiling creaking and vibrating when it was just me sitting in my lazy boy rocker recliner (which I've never had an issue with in the newer properties). The floors and walls have zero sound insulation and does it ever show. Apartment age: Full disclosure-the previous four Irvine company apartments I've lived in were all newer and I had become a bit spoiled. However these are older units for Irvine standards and it really shows. The appliances are dated (have you ever seen a range oven without a clock/temp gauge??) and it feels like an old school style apartment and not the luxury style home of a Murano or Amalfi where I have previously lived. Community: Not necessarily a con but it has the feel of a glorified college apartment complex. In the summer many residents have their front doors open in the evenings giving it a college dorm like vibe. Neither here nor there but just an observation worth noting. Unfortunately I needed to move before my lease term was up due to a change in my personal situation but overall it's about a 2/3 star experience. If you can spend a little more per month there are newer and better built communities in the Irvine Company portfolio. read more

We had a small issue with our blinds and Eddie was assigned to come out for the maintenance. This gentleman was so kind and professional, he exceeded our expectations and we were so happy to have met him. Thank you Eddie! read more

Walked into the office to inquire about leasing an apartment and was immediately impressed with the staff. They are friendly and helpful and were able to answer all my questions concisely and to alleviate any concerns I had regarding other reviews. You can tell they really care about their residents here and will go the extra mile to make the experience a pleasant one. The next thing I noticed was how clean and well maintained the property was, during my tour. They offered me different options that fit within my budget and personal needs, so I could make a well informed decision. This is a place that anyone would gladly call home and on top of that, the amenities are great! Definitely will consider this property when my other lease is up. Thank you to the staff for stepping up and making me feel welcome. read more

I lived at Serrano for almost a year. The grounds are lovely and well maintained. I lived alone and I felt safe walking my dogs anytime of the day or night. It's a great place to live if you have children, but the children's play area is WEAK!!! Be prepared to go to the park down the street on Bryan if you have kids that want to play at a playground. It's also a little expensive with the additional pet rent of $50 per month, per pet. I paid $1750 for a 1 bedroom w/garage apx, 725 sqft. It may be cheaper for cat owners, but I'm not sure. Don't think that the pet rent will keep you from having to give up half of your deposit when you leave. I left my apartment immaculate, but when I left I still paid for paint, carpet cleaning & a cleaning service. In the lease, it specifies that you are not charged unless it's above "normal wear and tear" but that is not the case - They will charge you for all of that, regardless. For example: I was charged for the PREVIOUS tenant's carpet stains. About 2 weeks after I moved in the carpet began to show the wear and tear from the previous tenants. There was an obvious spilled red wine stain that I didn't make, but was charged for - Also, even though I was charged to paint my apartment upon leaving, I LIVED for 11 months with crayon drawings and marks all over the patio because of the previous tenant's children who were allowed to draw on walls..So, don't expect for your patio to be painted, but do expect to pay for paint when you leave. And don't expect for your carpet to stay as nice as it looks when you moved in, either - Unless it's new, I didn't have new carpet, obviously. The maintenance staff is awesome. I have written a review about them before..Good stuff, they aim to please. I had a few run ins with the management, including before I moved in. Fortunately, everything was settled and corrected, but not before causing me some serious stress. Make no mistake that it was my expression of said stress that got the situation handled. Had I just accepted what I was given, this would be a completely different review with fewer stars. I think the office staff has had some turnover (I'm guessing) so I'm cutting them some slack in this review - they could be better and more organized. Thankfully, I am very organized so I was able to effectively get my points across. When dealing with the office staff, be firm or they will smile and apologize and do nothing else. Overall I give Serrano 3 stars because it was a nice, quiet & safe place to live with great amenities. Both pools are gorgeous & there are lots of hummingbirds, it has a very natural setting. Also, the Peter's Canyon Trail is located next to the property and there are many access points throughout the complex. Serrano lost 2 stars because of the pet areas (fake grass so it can be smelly, I would NEVER want to live in the apartments where the pet area is - There's no way) office staff's errors & undeserved move out charges.. read more

Beautiful apartment community, helpful office staff, responsive maintenance team! Sam, Mihaela, and Melisa are really exceptional; you can tell they really care about their community and the well-being of their residents. Prime location, quiet community, reasonable prices - there's no better community than Serrano! read more

It is all about what you're looking for. We were looking for a nice place to call home for at least 6 months, not a place to split between roommates while attending college. The leasing office smelled a little odd when my boyfriend and I walked in. It was downhill from there. The apartments were meh. Inexpensive flooring, fixtures and overall 'economy' feeling. Don't get me wrong, I'm all for practical balances in life, but there is a way to do things so they don't feel cheap. The complex is nice enough, with all the usual amenities that one expects from the Irvine Company. It just did not feel like a place to call home. I expect a leasing consultant to know they represent the property and parent company. Our leasing consultant had a hole in the back of her dress (if you must know, she was wearing red underwear). If I could go back in time, I would've skipped touring this community. read more

Top notch team, very knowledgeable, responsible, and helpful! From the sales process with Simone and Garrett to the implementation process with Jaysen, white glove service all the way! I was traveling throughout my leasing process and this team supported me all the way with a quick turnaround time. Plus the property is fantastic. Great apartment, amenities, and walkable to many restaurants and retail. Best value in Irvine! read more

I've been living here for 2 years. Good location, close to freeways. It's a IAC community, and one of more expensive ones. Expect to pay about $1800-$1900 for a 2 bedroom 2 bath, $1350 - $1550 for a 1 bedroom. Don't ever walk right into the leasing office and sign the lease. You can get referral discounts (from current residents), move-in discounts if you mention you saw their ad on craigslist. I referred my friend, he got 200 off security deposit, $500 off 1st months rent, and I got $400 for referring him. The apartments facing El Camino Real are the cheapest. But if you get one of those, I would not recommend the second floor. It's really noisy because you're facing the street. Plus you hear everything from upstairs and downstairs (due to the garage right below). The 3rd floor is really quiet, but a chore to throw trash out, get groceries up 2 flights of stairs. I think it's worth it compared to the continuous noise on the second floor. read more

So far, living here at Serrano has been great! I definitely feel the pros living here weight out the cons. Pros: Location! Location! Location!!!! I love how I'm close to everything! There's the Marketplace, Tustin District, Diamond Jamboree, Irvine Spectrum 5-10 mins away, honestly, there's nothing that I have to drive more than 5-10 miles for. It's so awesome! Also, this is a really pet friendly place. I live in the pet area and I swear, almost every one of my neighbors has dogs. It's great for Bosley bc he makes new friends every time we go out to walk. Facilities are great here as well. There's 2 nice sized pools, gym, business facility area, a garage, and washer/dryer. For a 1 bedroom apartment, it's a a nice size for just me. Cons: It could get noisy. Everyone else is really good about noise but sometimes you can get a noisy neighbor. I haven't had a problem but I've heard other neighbors complaining about some people who are constantly being loud and having lots of people over. If you live in the pet area, SOME OWNERS DO NOT PICK UP AFTER THEIR PET! It is sooo frustrating to see dog poop on the sidewalk and owners not picking it up?!?! There are doggie bags throughout the place and it is not that hard to grab one and pick up after your dog!!! These people need to be shot for reals. I ALWAYS pick up after my dog because that's what you get for owning a dog!! The leasing office has been addressing this problem for months but some people just don't get it!! I really get upset about that. For the price and location, I really enjoy living in Serrano. The only thing I really don't like about it is annoying neighbors but other than that, it's a really nice place to live. read more

We recently had our baby shower at Serrano Apartment Homes Club House in Irvine. Aside from the initial tour we had years ago, we've never revisited the Club House, much to our loss. This Club House is spacious, bright, airy, clean and elegantly decorated with ample seating. The giant island is perfect for setting up a buffet, drink station and then some. We used every inch of the place, including the five burner stove, ovens and double door fridge, to prep, stage and entertain our friends and family. This place is a hidden gem in the community, and we were so glad to have our shower here, just within walking distance of our apartment. Our family and guests were blown away by the space, stylish decor and convenient parking. We would like to thank the Serrano Front Office team namely, Miguel and Rosio, and Property Manager, Sam, for facilitating and making special accommodations to celebrate the imminent arrival of our baby from the comfort of our community. read more

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So the lease is up, "should I stay or should I go!" We've decided to renew the lease and stay... we've had a great experience here, nice apartment, great location, close to everything,quiet & respectful neighbors, fast service. We had one minor problem with the kitchen sink, was fixed in the same day we requested the repair... One thing we discovered as we bought our new home (still under-construction) through Irvine Pacific, part of the Irvine company...we get a percentage of the rent we've paid toward the closing costs of buying the new home, also we don'y have to pay any fees for breaking the lease when the new home is ready, and that's Awesome... I definitely recommend Serrano read more

Five stars again to Martin. Running around after-hours to get my fridge and ice-maker to work -- thank you, thank you, thank you. Again this morning, he came by bright and early to ensure the fix really worked. Gracias Martin, Viv read more

I haven't moved in yet, so can't yet speak to the living experience here, but I can say that Venezia at the leasing office went above and beyond to support me in my apartment search. I live in San Jose, and if anyone has tried to coordinate getting new housing remotely, it can be a nightmare. She helped me at every step of my tour process (via phone), recommended local healthy restaurants, genuinely seemed to care about finding a good home for myself and my pet. The best part was that she personally drove to the building and did a video tour of the unit I'd be living in, since I was only in town for one day and didn't get to see this specific unit. Looking forward to experiencing what this community has to offer! read more

I lived at Serrano apartments from Oct 2016 to Dec 2018. After 6 months, my bathtub had a hole that appeared out of nowhere in the corner (see pic). I reported it and they told me they needed at least a full 24 hours to reglaze and for it to dry, etc. It finally got done in July 2018. When I moved out, they included it in my move out expenses for $263. They also included another $50 to "power scrub" the carpet when they charged me $50 to "clean" and another $25 to remove stains. Plus $125 for apartment cleaning. My apt is 560 sq feet, so there's only about 400 or so of actual carpet. After some back and forth with Sam in the leasing office, he provided pics and said that I did not indicate there was a hole when I moved in. This apartment was built in 2004 and most likely, the bathtub is from 2004 so it was 12 years old. This is obvious wear and tear. I have reported this to BBB but I feel that reporting this on Yelp will help with decision making for potential as well as current renters who may have this same issue. read more

Serrano Apartment Homes - How can anything heavy and big drop and damage the tub on the side? - Apartments Near Me - Irvine, California

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I've been living here for almost 2 years now. It's in a great location with quick access to many local shops and restaurants. It's also super easy to hop on several different freeways from here which makes getting around OC traffic much more tolerable. The community itself is quiet and the units are nice. Maintenance is quick and any issues I've had have been resolved or answered within an hour of requesting service. Today for example, I got my sink clogged with egg shells (about 40-50 in all), put a ticket in online, and Crystal responded promptly and quickly helped me sort out the clog. She was great. Thanks Crystal. Anyway, if you are looking for a place that is quiet, safe, pretty much worry free, and located centrally in OC. You may want to check out this community. read more

Soon after my last review, John from the leasing office contacted me and set up a time for the exterminator to come by, as well as do any maintenance that we had concerns about. See what I meant about the absolutely amazing staff? Haha. In fact, John contacted me again to follow up and offer extra maintenance services that I am very grateful for. With regards to my last review: That was the only creepy crawly that I've seen since, and the shower head screeching is not as loud as before, but still there--not a big deal. Thanks, John, for your help! read more

Just recently moved into the complex and my roommates and I love it here ! The apt was so clean and the staff here is so friendly and helpful . I had so many questions before we moved in and they were always available to help me out with everything . The applcation process was super easy and fast , we got the yes on the apt the same day we applied it was great . the complex is really close to the irvine/tustin marketplace which is great since I don't have to go very far for what I need . Hoping that this will be somewhere we can stay for awhile . Looks good as of now read more

This is where I'm living now. It's a pretty quiet community of mostly working professionals. Parking is hard to find coming home late at night. There are gates that surround Serrano, which I assume are there to keep us safe from Irvine's bunny infestation considering this town's reputation for low crime rates. It's conveniently located near a mega shopping center (where in Irvine isn't this true?) and a high school. Mmm fresh meat... It's a nice place to live, but I give it only 3 stars for how boring I find this community to be. read more

I've been living in the apartment for more than 2 years. I called and made requests to exterminate cockroaches for literally 20 times. All the spraying they make is absolutely useless. The management doesn't care at all. I called numerous times, filled in 20 forms. NO RESULT. The roaches are still there. So disappointing and disgusting. read more

I lived in Serrano for 2 yrs. 1st yr was good I don't have any issues, 2nd yr(I don't know whether management team has changed or not) of my stay was worst. There are lot of repairs going on in the community. I used to hear lot of noises, constant pounding on walls and stair cases which is not pleasant. whenever I call rental office, they say the work will be done in 2 or 3 weeks, but it never ended. Their rates are also going up. Once there was some dog poop in front of my door on the walkway and somebody planted cocktail umbrellas on the poop. when I called and complained about it on Friday they said they will send maintenance guy early next morning. But there were no one sent. I called them again on Sunday morning as they were some friends coming over to our place and the poop right in front of out door looked disgusting. The person form the office said that this is not a priority and they will send a person on Monday! The dried poop with cocktail umbrellas flown all over was finally picked on Wednesday. read more

This review is not for the apartments but for their maintenance team they are amazing! This Saturday my daughters washer broke with a full soaking wet load of sheets in progress. I told her call maintenance! She said mom it's not an emergency. I said give it a try. Within 30 minutes Edwardo showed up 15 minutes later he replaced a part an wala it was running like a champ then he came back with a new set of mini blinds an replaced the worn out ones on the patio door to the laundry room!!! We tried to tip him he would not take it just gave us a giant smile and said glad I could help you! There are MANY wonderful conscientious maintenance professionals at Serrano such as Maria, John and others whose names escape me. We appreciate them all and want to say thank you guys you all deserve Big Raises!!! read more