Navy veteran (honorable discharge) and total of 40+ years service at Pearl Harbor. 800+ credit. I…read moreapplied for an account to create a CD and got an error message saying I already have an account. I DO NOT HAVE AN ACCOUNT. I called and a rep confirmed I do not have an account and told me not to worry because the accounts team was processing my application. Then, about 10 days later, I get an email saying "We're sorry! An error occurred with your membership application Your recent application for membership may have been denied in error. So sorry for the inconvenience!" And to try again. What an immense cluster%@3! Obviously, I am not going to open an account with such a sloppy enterprise.

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.

Great location, plenty parking, friendly staff. Mostly no long lines like other CUs…read more Also, stores (Times, Longs) and food places. I use Kamehameha FC as my shared-branch.

Poor training. Couldn't hear what the teller was saying. I could tell I was dealing with a…read morerookie, but she was far from ready for the floor.

These guys were awesome! I have a couple jeeps that they have worked on, and they do a professional…read morejob, do their best to keep the price as minimal as possible, and were easy to communicate with. Highly recommend!

Mike is awesome!…read more Consistent. Knowledgable. Never forceful or without your best interests in mind as a buyer. Always felt encouraged to look for a car that met my needs and I was happy with. Would highly recommend this place if you need a car and havnt had good experiences in the past. Limited variety but never hurts to look and inquire.

Entering a drawing in Kapahulu, Honolulu, Hawaii…read more.. Currently, the Hawaii State Federal Credit Union has a promotion... Entering the drawing for a YETI cooler at any location - one entry per member per location. I realized that I had never been to this branch inside of Safeway... and it's been here for about three years now? I made a deposit at the ATM and completed an entry blank. The friendly employee made sure that I was a member of the Credit Union... yes! This is a convenient location with free, shared parking! It's clean and bright, too!

I am writing to update my review; Denise, the branch manager at HSFCU Kapahulu Branch, graciously…read morerefunded all the fees from my Simple Checking account, which was my original request. I logged into my account prior to my planned visit to one of the branches to close my accounts and saw that this gesture was done. I am extremely grateful to Denise and I am actually very relieved as I really do love HSFCU and truthfully I did not want to leave HSFCU. Because this was done, I am extremely happy and will remain with HSFCU forever going forward, however, I will also doing my part in being cautious as a member and being vigilant with my account by confirming and verifying with the branch before performing transactions should I be unsure about the status of the account. I urge everyone to please join HSFCU if you are within the field of membership, they really do care about their members and do provide excellent customer service, have convenient branch locations throughout the State, and they are definitely are the Number One Credit Union in the State of Hawaii!

They were not very courteous. Very rude and unprofessional. Wasn't nice at all, it was like they…read moredidn't want to do a job that only they could do. Pushing us out the door before even getting in the door.

I applied for a personal loan online, and submitted all my documents through their email. Maria…read moreand her team were awesome! I qualified for much more than I expected with a low monthly payment! The whole process was done through the phone and email. Just had to go in once to sign the loan documents. They can even deposit your funds to your bank account and will be available in 1 hour! Great job Maria! Much Mahalo!

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

Jave Rosales, Sales Manager provided us with excellent customer service. He was patient and took…read morethe time to listen and share his knowledge and experience about the 2014 Mercedes Benz ML 350. . Working with 1 person from start to end has made this experience very comfortable. Jave was able to ease our concerns by going above and beyond the call of duty to ensure we were comfortable with our purchase. The company provided us with a copy of the CAR FACTS to validate that the vehicle was not damaged or had a salvage title. This is important because Some times owners selling their vehicles on other Social Media may not provide. The greatest part is he does not pretend to know everything about the vehicle but he helped us figure it out. Something that you may not find in a big box dealership. We highly recommend purchasing your next used car from TCA Auto because the inventory is hand selected to ensure the best for potential buyers. TCA auto does offer the opportunity to finance your new/ used vehicle with options to meet your financial needs. FYI, we financed through HOCU. To benefit from the low interest rate, each person on the registration must open an account with a membership for a nominal fee. We were a bit surprised but that's what happens when you are looking at the deal. Salamat Jave and his team at TCA Auto

Rashida was so helpful! She went above and beyond to help me out and I can't thank her enough! I'd…read moredefinitely recommend assistance from her if you plan to stop by!

I couldn't be more happy with NFCU been here with this institution for most of my Navy employment…read moreconstantly thriving for better service Marie