Lots of empty promises. I own a house in Scottsdale. We have a warranty, they have been out 5+ times to stop the termites in the SAME area and with NO SUCCESS. It takes one to two weeks to respond. People in customer service are horrible. Thumbs down. read more

THIS PLACE IS A JOKE!!!!!! I have cancelled our account now 4 separate occasions and they are unable to grasp HOW to cancel the accounts, they keep showing up!!! To top it they were over charging us $200 monthly! read more

If there was an option to not put in a star at all that is what they truly deserve ZERO Stars. I have never dealt with a more incompetent company in my life. They don't come when they say they're going to they don't give you confirmation calls they don't keep information in their system that they should have in there and this is constant. I watch several homes in the valley for clients that live elsewhere throughout the year and the ones that have Sexton, I have the same problems with every year and every year I dread having to deal with them. They can't get their act together in the office and even there service techs that come out tell me how frustrated they are as well because they get the upset customer they have to deal with because of the incompetency of their office staff. There are so many better companies out there that will provide good customer service I don't know why anybody would deal with them read more

Tired of this company. Cancelling my service. I'm only with them because of a merger with another company. They beyond suck. Got stung by a scorpion last night and washed down a huge spider in the tub prior to giving my grandbaby a bath the night before. They make sure to deduct my account every month but fail to make sure they are controlling the pests in and around my home. And like one other yelper said.. I would be gone a few minutes and come back to an invoice. How the hell do you spray in and out of a house in a few minutes and have the nerve to leave an invoice?? read more

Sexton kills it! Literally! I'm really happy with the service and the techs I've met have have been professional and friendly. I've used several different PC companies, but I have found my last one. Thanks for the good work Sexton and I would wholeheartedly recommend them to anyone looking for a great company. read more

Just had first visit of a new bi monthly contract. Operator was gone in less than 10 mins. I was in kitchen and watching and as the dogs did not go crazy at the back door I do not believe he fulfilled the contract. I called and spent some time on hold as the person called the operator. He said he had done it. Only if he is the invisible man! Contract cancelled! read more

Service was awesome! I called late on a Friday afternoon for service and they were at the property at 8:00Am the next morning. Report was delivered to me next business day. Keena at Sexton provided excellent customer service! Thanks for helping me out when I was in a time crunch! read more

I hired them to get rid of mice in my yard, and when I returned 6 months later, there were way more mouse holes then when I left. This is a terrible company to do business with. They truly have the worst customer service I have ever encountered. After leaving several phone messages for them to call me, I still never heard back, I had to keep calling. Finally talked to the office manager and told her I wanted to talk to the owner. She said she would have him call me, he never did. Then I called her back again and told her I wanted to cancel my plan and get a refund. She PROMISED me she would discuss it with the owner and call me back. Once again, she never called back. They do not care about their customers at all. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT A TON OF HEADACHES!!! read more

Mike Arico has been our pest control exterminator for over 15 years and has not only keep any insect or pack rat problems under control but has had a watchful eye on house maintenance to avoid problems with pests. We have recommended him and Sexton to several of our friends and neighbors. read more

Would not recommend. They sprayed once a month, inside and out, and still had bugs. Changed to a different service company who only sprays the outside and I haven't seen a bug since. Furthermore, if you need to call the office, be prepared for rude and unprofessional phone staff. When I finally had enough and politely informed the person on the line that we no longer required their services, she said "The only way we can terminate your contract is if you pay a penalty fee to terminate." I spoke with another employee who reiterated the same thing and said that "You have to pay because that's what the small print says." I was shocked as I have never encountered anything like this before. I asked her to scan and email the contract that I supposedly signed and she assured me that she would do so right away. Go figure, I never received it. Not sure how this company stays in business. read more

I've used Sexton since buying my home in 2004 and I've been about as bug-free as you can get. I've got quite a bit of landscaping, including ponds and a steady stack of firewood so my property would be Disneyland for creepy crawlies but not with my guy Jesus. He's courteous, professional and though I've always been satisfied with my service, this tech is a blackbelt in buggy mass murder. Great company, great tech...I strongly recommend! read more

I called to cancel my home service after being an 11 year customer due to moving on June 20, 2016. They never cancelled the service. I called to have a re-service complete prior to my move - that customer service person assured me that this was fine and free. I received a bill for that service and when I called Sexton stated I never cancelled. I made several calls from July until August 4 2016 - in which Mercedes informed me my account was cancelled and the balance would be removed. Today, 09/01/2016, I receive another bill for that balance. Called Sexton only to be told the balance needed to be paid. The re-service was not covered. I can only deduce that all the other Sexton people were incompetent or lying. I now will pay this bill feeling totally betrayed for being a loyal customer. How can you operate a business without properly noting customer's accounts. read more

I have been using Sexton Pest Control in Laveen for the last 4 years and I have not had any problems. They show up when scheduled and do a wonderful job keeping the bug population under control. read more

I recently started service with sexton pest control and I must say it is the best company I have used..I have tried 2 others and none of them took care of my needs. Sexton has a very proprofessional staff and wonderful technicians. .they came to my home and did a extensive job ..I was very pleased ..I have a regular tech every time and contact person in the office this makes things so easy for me..and the plus side to this company they offer multiple services in one company!! I would recommend them to everyoneI know.. read more

SAME ADDRESS 1401 N 29th AVE...SEXTON SERVICES. This review is specifically about the HEATING AND AIR CONDITIONING part of the enterprise...and it's quite positive: I've left the following comment at the Better Business Bureau site, as well: I have dealt with SEXTON HEATING AND AIR CONDITIONING (Sexton Services) for several years and have nothing but HIGH PRAISE for their annual inspection programs, promptness, customer service, capabilities, integrity, reliability and success in trouble-shooting/repairing our air conditioning unit. Thanks to Tammy for working the scheduling and to Chase for his stick-to-itiveness that has resulted in his solving more than one ticklish issue despite the intermittent nature of problems. That's professionalism at its finest!! read more

We have been a customer for the last 9 years without a problem. Now I feel that we will cancel service with this company who is no longer customer friendly. I was out of town but my husband was home. The serviceman never rang our doorbell, because believe me the dog would have gone nuts. Anyhow they called me while out of town because the job was not done, stating that no one answered the door. Today I received a phone text telling me to call this number to reschedule this August job. Called and they told me the job was done and she would have to have supervisor approve the job. I told her I received a text from them and she told me she has no record of it and I couldn't have received it. They absolutely cannot reschedule me until a supervisor gives the ok. Now I am called a liar in essence and the supervisor leaves in 40 minutes. My home could not have done since the gate was locked and unless he is superman and flew over the gate. This whole thing is ridiculous. Definitely going to look for another company to do business with. read more

Our technician was Rich and he was WONDERFUL!!! He took the time to explain things to us and what treatment he would do now to get rid of our recurring pesky termite problem. He also explained what our next step would be if this treatment did not handle the problem. We are now fully educated and feel confident and secure in the hands of Rich and Sexton. He will definitely be our requested technician from now on. Thank you for the great service! read more

This place has really gone downhill fast. I have been a customer for over 14 years. Today I am in my driveway waiting for the service rep. I get an email saying they just sprayed my home ?? I am in the driveway and nobody came to my home. I have security cameras that show my nobody was here. The company says someone came to your home??? If they treat a 14 year client like this ?? Stay away from Sexton Pest Control.... read more

BEWARE OF THIS COMPANY! We accidently sent them a check not meant for Sexton and they cashed it. We have been calling them for over a month with empty promises for a refund. they cashed a check they had no business cashing and will not return the money. we have now threatened to contact the attorney general and go through an attorney and only then did I get a call back...only to be asked for the check information for the 7th time and again saying they would have to get back to me. DO NOT USE THIS COMPANY! read more

These people are terrible.. We purchased a house in Phoenix and called Sexton because the previous owner had used them. We called them and scheduled an appointment for an inspection but they never showed up. When we called to see why, they said the inspector had come earlier and applied some chemicals. I complained that he could not have inspected the inside of the house because it was locked, and was told we could reschedule that later. There was no indication of any "chemical" and no card indicated anyone had been on our property. Then we started researching termite control and found out their methods are worthless and don't eliminate the termite nests in the ground. So we asked for a refund. They refused at first, but after many calls with our credit card company we finally got one. NEVER DO BUSINESS WITH THESE PEOPLE. read more

This company is a nightmare. They send a different technician to your house every month, the technician never comes at the scheduled time and if they feel like showing up at 10 when you are not expecting them until 2 and you're not home they will without even calling. They will schedule your appointment without even notifying you. When expressing concerns with silver fish taking over my living room the technician said "there's nothing you can do about that." WHAT? The worst part of my almost 3 year experience with this company is figuring out that the technician was not actually spraying. I figured this out when I received an invoice in my email that said he was at my house when I was home all day and know he never actually came! When trying to explain this to the customer service personnel I was told I would have to pay extra to have a technician who never actually came to the house "come back". This company used to be a great service provider but unfortunately they have allowed things to deteriorate to a ridiculously unacceptable level. I highly caution you to not hire this company, I switched to Burns and have had wonderful results and friendly customer service. read more

Awful. READ THESE REVIEWS. They do make a lot of empty promises. I have been waiting for my termite inspection report for over a week. I called four times, and each time they promised I'd have it by "the end of the day." Still have yet to receive it. No one can tell me what's going on. Have spent a long time on hold and have waited hours for phone calls to be returned that never were. Please avoid this company at all costs. read more

I kept this company for about a year, but I have just upgraded to a new pest company. From day one it has been a bit strange. The tech who came to my house made a disturbing joke about how he could marry my then 8 month old daughter! To say the least I was freaked out! After a few months of service, and a new tech, I started seeing scorpions in my home. In order to get rid of them I had to upgrade my basic service plan, it cost about $15 more. I was told Mr. Sexton's son was coming out to do my service, I was excited to have professional to deal with the scorpions! But to my surprise, he wasn't really knowledgeable about them, and looked scared when I told him I had told him there was one in the bedroom. I had to get it, myself. Also when I asked him if he had changed the glue traps in the garage, he told me he had. But when I checked, he in fact had not. He lied! I also had problems with my service schedule, sometimes they would show, sometimes not. read more

I have been a customer for nearly 10 years. I moved about 2 years ago and have had terrible service since then. I had a technician walk into my home unexpectedly which caused a lot of anxiety for the people and dogs in the house. I have requested certain personnel to provide service at my home which they assured me would happen. 3 months ago they sent someone else to my home and he noticed that I had requested a different tech. He had the office contact me and I allowed him to spray my home to save time. He did an ok job but not as thorough as the person I prefer. I made the mistake of telling them that I would be open to another tech when my preferred person is unavailable. They took that to mean they can send anyone and to make matters worse, they lie to me about who is coming to my home. They tell me it is the person I requested but send another person. read more

I'm not sure their service does anything given the amounts of bugs we still have. And god forbid you're two days late with payment. The harassment via text, email and phone is ridiculous. read more

Do NOT be fooled by the BBB rating. Companies pay to belong to the BBB. Take heed. I have a trail of emails going back eight months, all full of empty promises and outright lies "oh, I didn't know we were supposed to treat THAT part of the yard". How many times can you say that IN WRITING before you just look incompetent? Sexton, you should be embarrased and ashamed. Trust me, I have NEVER taken the time to give anyone a review of any kind, good or bad. Took my money for over a year and accomplished NOTHING. My gopher population actually increased on their watch. I think they feed them. read more

Very disatisified. Sexton initially treated my lot prior to my house being built. 5 years later I had termite evidence, which I understand 5 years is pretty standard when termites might show up again. Fine, but when some one treats you would not expect to have to come back the very next month. Additionally, I discovered they did not file my TARF with AZ Office of Pest Management, which is required by law. Yes, Long waits for phone answers, I agree. Confused information when I do get someone on the phone. Technicians do not seem to be very knowledgeable. I agree this company does seem to run by a bunch of yahoos. Courteous, but not very professional. Moving my termite service to my scorpion service. Done with these people. read more

I love love LOVE Sexton! Haven't had any issues, our tech Evan is AWESOME! Always positive and has a smile on his face. Even my dogs look forward seeing him! Thank you for the great work! read more

I just received a voice-mail from a Sexton solicitor to service an address we haven't had in over three years! I'm on the National Do-Not-Call List, so they should not be calling me in the first place! I obviously have not been a customer recently, or they would have know my current address for more than two years! Put them out of business! read more

it happened a 5th time luckily the home owner agreed that we need to find a more reliable pest control service

I have been with Sexton for a long time. For years I would say they were average. I recently moved and over the past six months my opinion is getting better and better. At my old address, I never had the same technician and it showed. At my new address, I have had the same technician. His name is Adam and he has been wonderful. He has literally worked wonders. We were seeing an influx of Scorpions and now nothing. He also noticed before we did, that roof rats were eating the fruit off our trees. He set up traps and has been monitoring the situation. I believe that it's technicians like Adam, that make Sexton successful. If you get a good tech.....you'll be extremely happy with this company. read more

We. Have been with Sexton pest control for almost 20 years and today we had a new service tech. His name is Charles. He approached us and said he was new to Sexton ,and that he was our service tech from now on. This was his second day on the job alone. He was courteous and thorough. This man came back after he was finished and thoroughly explained what he had done outside. He knocked down cobwebs, told us that there was a potential beehive started which he eliminated. If you are looking for a pest control service this man I highly recommend his name is Charles when you call SEXTON, ask for Charles. Thank You Charles ,we will look for your next visit next month, and thank the man that trained you. Kathy and Neil, Sun City West read more

We have had Sexton since we bought our house new in 2008. The service we have had over the years has been exceptional. Jesus is our exterminator that comes by as often as needed and he has always been able to do the job. Whenever any new bug or insect comes up, he's always able to get rid of them as needed. He does a great job for us and we hope he can keep coming to our house because he does such a great job. read more

I've read many of the unfavorable reviews for Sexton. I don't get it. I have been using Sexton for about 10 years in my house in the San Tan area. I would reccommend Sexton to anyone. We have had different technicians over the past 10 years and each and everyone of them have been professional, courteous, and on time. We always get a call from the service center the day before our appointment to remind us that our tech is coming. During our last routine bug spraying, our tech discovered termites. Sure enough, we have them. Due to his vigilance the problem is not too advance. Sexton sent out Steve, their termite specialist, to bid our job. Before he arrived I did a little online investigation about the process. Steve was right on the money as what needs to be done. Steve was professional and there was no pressure selling. My husband and I were pleasantly pleased with the bid and decided to let Sexton do the job. read more

I hired Sexton to take care of some pigeon issues I was having on my roof. From the start I had nothing but problems with them. There was little to no communication from my salesman once I signed on the dotted line. He wouldn't even answer his phone when I called with questions. From there it took 4 separate appointments spanning over a months time to get what was schedule for one day completed. Out of the 4 appointments their technicians showed up late to 3 of them. I even had to call their office to find out if they were going to show up at all. It got to the point where they told me they had fired their techs that came and didn't get the work done and was supposed to have their service manager himself deal with the work ( he also showed up late and without the tools needed for the job) at the point where my frustration was overwhelming I spoke with both the scheduling manager and owner himself Kent Sexton who were both very rude. The owner wouldn't even let me explain my issues without cutting me off and defending his business from things I hadn't even explained. This company has terrible customer service and the work was sub par at best. If looking for pest control service I highly suggest you look elsewhere. I will never consider them again for service of any kind. read more

Ive been with Sexton approximately 8 years for monthly service. All techs listened to our issue and concerns and treated property accordingly. Always polite & courteous. Dyson, our current tech does a great job, always asks if we have any current problems or issues and is guided by our response. Good job, Dyson, and thanks. read more

This is the worst company when it comes to setting up service and having the charge debit from your account! I had a rental property listed for termite service and when try to set up services at my primary home for pest they set it up for both properties. I got double charge for services when I didn't authorize both of them. Called in and was told I would get a month of service free due to inconvenience. The next month came and I got charge again. They have now debited my account two times without authorization. Do not give them credit cards for auto debit! You will have changes come out without your notice. Also tried their AC service which was a joke. They were suppose to change filter but didn't and within two weeks of them checking my AC it went out. I end up going with another company due to their poor service. I will say they have a decent termite service and I haven't had issues with that. But that is about all I will use them for. read more

this company has the most bizarre and aberrant accounting system known to man. their service is ok, but you will be billed over and over again for the same treatment that you have already paid.....bon chance... read more