Worst experience ever. Ordered at self service kiosk and took a seat. Received text that food was ready and they would bring out shortly. It never came. 20+ something minutes later, I go to counter to see our food just sitting randomly on the counter. After being ignored by several employees, I finally got someones attention and asked for our food. His excuse, we just got a big order. Unacceptable as others were served after we ordered. Took the tray to our table to find a cold burger and fries with a burnt and cold grilled cheese and a half melted root beer float!!!! Disappointing to say the least. With all of the other food options around there, Shake Shack is a HARD never again! read more

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Unbelievably overpriced. My cheeseburger had 1 scrawny 2"x2" piece of lettuce. $31.00 for single, double ,fries and onion rings. Won't be going back read more

This is the second time I've waited over thirty minutes for "fast food". The food isn't good enough to wait and the times are absolutely ridiculous. Free shake cupons are useless, believe it or not I'm not gonna give you a third chance to waste my time and money. read more

IS the FOOD Good ? = YES IS it OVERPRICED !?! = ALSO VERY MUCH YES ! I dunno man, I get it but then again don't ... I don't have a Shake Shack anywhere near me so while visiting my Step-Bro I decided to give his local Shake Shack a try on the way out of town for the first time, location was Oxnard, CA. I ordered a Single Bacon Cheeseburger, fries and a Large Coke ... Receipt = just over $20 I'm also a regular of IN-N-OUT, and their #1 combo, which is a DOUBLE DOUBLE, Fries and Large Coke ... Receipt = just in over $11 While yes Shake Shack's Food is good ... $20+ dollars for a single Bacon cheeseburger, fries and a coke is ridiculously over priced I'm sorry ! I can get just as satisfying a meal at In-n-Out for almost half that price. I can't justify Shake Shack ... the food isn't twice as good as a Double Double, fries and coke from In-n-Out IT JUST ISN'T ! read more

I had the best first time experience meeting Octavio he was so kind and made or experience amazing ! He went above and beyond and made sure we had everything to have an awesome experience !! We will be returning so we can see Octavio againnnn !!!!! read more

When I first realized they were opening a Shake Shack in Oxnard, I was excited! But the last few times I was there I couldn't justify the high prices-- a burger and a tiny shake +$20. Like what?! The strawberry shake is perfection, but it's tiny-- the burger was a bit salty (here in Oxnard they always taste a bit too salty to me). Service is decent. read more

Shake Shack - I tried the Banana Pudding Shake-- it was a no for me. But could be someone else's thing. I prefer their strawberry shake. - Burgers Near Me - Oxnard, California

Seeing the other Yelpers' reviews was intimidating enough to try this place. I have tried it before when I was in Vegas, but it was through DoorDash, and the delivery took a while, so everything got soggy. So I decided to try it again, this time freshly made in the store. FOOD: I'm not sure if we got lucky and it wasn't extremely swamped, and that the burger we received was made just right. The patties were perfectly cooked: moist, juicy, and tender. The sauce had flavor. I got one of their specialty BBQ burgers with the fried pickles. I took a fat chance since I'm not even a big pickle person, but it did not disappoint. We also got a regular cheeseburger, and that too was made just right to our liking. The patties were medium-rare, the veggies were fresh, and the buns were rightfully buttered and soft, but not soggy. Now, for the reason I deducted a star, and the same complaints as everyone else, is the price point. It's a decent burger, but for a $10-$15 price range for a small or medium-sized burger by itself, it's steep for many people. I didn't even bother with the fries because the price point for just fries alone is relatively high. You're already at $20 for a burger and fries, not including drinks. Why would people choose this when there's an In-N-Out across the way for $10-$12, which is a complete meal? It's giving Five Guys pricing, and it's not it lol. SERVICE: We waited a little bit, but there was a line at the drive-thru. We were impressed with one worker who was the front person. She handled everything up front, from assisting customers with their orders, delivering their orders, taking phone calls, and handing out DoorDash orders. She was on top of it! She demonstrated a fantastic work ethic, and she did not lose her composure despite the large number of people waiting. I hope she gets recognized by the manager, if she isn't one, or by the company. She also checked on us when she noticed we were waiting for quite a while. So lovely of her! AMBIANCE: There were plenty of seats available inside and outside. There's also a drive-thru available. The store inside was clean. I also appreciate the ordering kiosks available, in addition to talking to an associate. I can see the place getting loud depending on the time you visit. It is a popular spot. Great for singles, couples, or groups/families. Again, I'm not sure if we got lucky during our visit and had a good experience as well as the food, but try it at least once if you haven't. read more

Good burger and crinkle fries. Order for yourself or wait at counter. Lots of seating during lunch crowd. read more

Shake Shack - Burgers Near Me - Oxnard, California

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Recently tried their chicken sandwich. And oh my goodness. Better than chick filet, hands down. They have lowered their prices recently. AND they have the best fountain drinks ever. Can't say enough good things! I don't know why people hate on this place. The order online and pick up is a game changer. Always amazing always fresh. Worth the price!!!! read more

Good burgers and fries. I ordered a double avocado bacon cheeseburger and spicy crinkle cut fries w/ranch. Service quick and I ordered through kiosk. read more

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The food is pricey, but very good. In n Out definitely wins on price. There is more variety at Shake Shack. The fries are perfectly cooked and tasty. The veggie burger and the Shroom burger are delicious vegetarian options. This is a brand new modern restaurant. The servers were very pleasant. We will be back more often than we should. read more

Shake Shack - Yes, There is a drive thru. - Burgers Near Me - Oxnard, California

I was so excited that Shake Shack finally opened in Oxnard. The parking lot was small. I honestly think that the entire area is kinda crammed. Therefore, my husband and I used the drive-thru on a Thursday afternoon, and it was fast service. We got 2 shack burgers, a fry, bacon cheese fries, chocolate shake and a creamsicle float. The price was okay, around $45. The burger and fries were really delicious! The creamsicle was all orange soda and no cream! Highly disappointed and will not get again. My husband said the chocolate shake was okay. Service was good but nothing spectacular. I love the string lights strung up throughout Shack Shake. I will return soon. read more

Shake Shack - Burgers Near Me - Oxnard, California

Finally made it out here grab a burger. Husband ordered a double and son ordered a single cheeseburger. My son laughed when they brought it out to him and saw how tiny it was. He ate it in 2 bites and had to go back in line and order another. The prices were steep for the size you get! Strawberry shake was amazing!! Fries were good. I don't recommend cheese fries. I think I was expecting cheese fries from a ball park and that was not it at all. Cheese was not good. For the price, I most likely won't be going back. read more

Not impressed at all. I order a double with cheese, fries and a drink. My total was $20.87. My burger just look flat, it had one thin piece of lettuce , two tomatoes , 2 pickles. In n out or the habit burgers are much better. The taste was alright, but for $20. In n out or the habit burgers taste way better, and it's cheaper. Will I ever go back, maybe read more

Shake Shack - Burgers Near Me - Oxnard, California

First time ever trying this chain! HARD PASS! 45 mins in a drive through and finally reach the front, the food is ready (but cold) and you have to wait longer for your Shakes. The price is ridiculous! 2 burgers, a hotdog, fries and 2 shakes-close to $50. That's insane! Stick to In and Out guys, yall have been warned. read more

Really disappointed, eat at the Shake Shake in Burbank and loved it. Two days ago was looking for a repeat performance in Oxnard... not even close. Food was COLD and over cooked. Not sure I'll ever go back read more

A 2 person meal should not be $60, extremely disappointed. The shakes, especially the Dubai one were honestly mid and left our stomachs queasy . The fries tasted just like thawed freezer fries from Walmart. The only decent things were the burgers, but even then mid. Do not waste your money, the price does not meet the expectations. read more

I enjoyed my dinner at this location. Everyone was so sweet and patient. The service was amazing. The food was great. I will be definitely coming back soon. I will absolutely recommend this place to all of my friends and family. read more

Shake Shack - Burgers Near Me - Oxnard, California

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Way over priced for something that tastes exactly like Wendy's. I would choose Wendy's over shake shack any day. I'm disappointed I wasted $71 dollars. Don't waste your money. read more

Shake Shack - Single shack burger. Don't waste your money. - Burgers Near Me - Oxnard, California

I asked three times for mustard and ketchup and when I got home there wasn't any mustard or ketchup in the bag

My kids and myself wanted to try and new burger joint and was pleasantly surprised at how kind the staff was and how delicious the food was. Even my 3 year old picky eater devoured my burger. Lol read more

Still the first week so have some patience. That said, the drive thru line was very long so I went inside. Every seat was taken inside and out and there was a line of about 4 with 3 people using the kiosks. I didn't take long for a kiosk to open up so I placed my order there. The ordering process was easy, but I guess they only had chocolate shakes for some reason. Anyway from the time I arrived to the time I got my to go food was about 15 min. Pretty good for how packed it was. There was just not a lot of room for those of us wanting take out to wait, but I'm sure that will Improve when it's not as crowded. The food traveled well (took about 10 min to get home) and as still hot and was delicious! The choco shake was very chocolatey. Pro tip: get the app cuz they have promo codes and you can enter them in the kiosk. My shake was free! read more

Shake Shack - Burger and fries. - Burgers Near Me - Oxnard, California

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Solid Shake Shack. Clean, new spacious restaurant with drive thru. Food is standard delicious and service is pretty friendly! It is next to Handels ice cream for dessert if you want extra options. : ) read more

went to the Shake shack for the first time. The food was good like a grilled burger from your backyard. Nothing stood out really, but it was still good. I will be back. read more

Probably one of the best burgers I've ever had from a fast food restaurant. We walked into the restaurant and placed our order with the help of their employee. Surprisingly for a hamburger place there was hardly anyone inside, four people already sitting down and eating. I only had a couple issues, one was they took a considerable amount of time to prepare our very simple order. I ordered a double cheeseburger combo with no add-ons or extras. The wife ordered a single burger and a chocolate shake. The second issue I had was food pricing is top-notch. This is the most I've ever spent at a hamburger fast food restaurant/drive-through- $36 and change. But like I said, the food was exceptional. read more

The portion sizes and the prices are beyond ridiculous it's laughable. The food looks nothing like the picture. The new lemonade is tasteless. It's as if they just threw everything in the bag and said "here you go." Will not be returning. read more

Shake Shack - Smoke burger and fries - Burgers Near Me - Oxnard, California

Really am happy my favorite made it to Oxnard. they were at the Santa to the Sea with lemonade for us. I like the community involvement. At my last trip food came out fast and perfect. Staff is nice. Will be back soon. read more

It was my first time ever coming to a shake shack. we hopped in the drive thru line just for them to say that part of our order cannot be taken in the drive through. we had to then back out and go park. once inside we placed our order. also, our order was only two shakes so he sat there and waited for over 25 minutes and still nothing finally we decided to go ask and they told us our shakes have actually been done but just sitting behind the counter. Then once we got our shakes, they were defrosted and runny so we ended up just throwing them out. Super disappointed and will never return. read more

The milkshakes are excellent. The burgers and fries looked very appetizing and my companion said he was very pleased with his somewhat costly meal. The employees were friendly and pleasant. read more

Something more like 3.5 stars. My first Shake Shack ever. Good: Burger is good. Great fries - hot and crispy. Service was good. Restaurant clean, including restroom. Bad: Kiosks were not calculating totals, so had to have front counter person take the order. Just not a life-changing moment that makes it a must return for. read more

We ordered basic burgers , plain fries took forever fries were cold. Over 40$ and they forgot my husband's onions. They're took forever to re make the burger. No one there on a Monday night. Disappointing!! read more

Service and the food were fantastic, super clean and by the way the best chicken sandwich in town

Service is slow and it's extremely pricey! I will say it's some of the best food though! I'm not in a hurry to go back but it was good!

went for a late night meal, 10:18pm actually, I showed up around 10:28pm to ensure enough time for my order to be all the way ready. Upon arriving I waited about 10 minutes at the counter being looked at by associates working the drive thru, after a solid 10 someone asked if I needed help.. I exclaimed I needed my online order and gave my name, I was handed my bag and was told to wait a minute for my Creamsicle float. While the worker grabbed my float that had half a scoop of ice cream another worker asked her to help with drive thru. The associate handed my drink and continued to help drive thru while someone else took done in orders behind me. Very disappointed at the lack of customer service and food prep. My chicken sandwiches like most photos here were sloppy chesse half off the bread and just had no appeal to a great meal you'd expect at this establishment. For $48 I'd expect more. I will most definitely never go back and make sure to share the word this place is SHAKE WACK read more

Shake Shack - melted half ice cream scoop in my creamsicle... yum - Burgers Near Me - Oxnard, California

Good food. Smash burger and Great custard. Fast service. Clean establishment Will return again.

Went today, I think it was close to the first day for this new Oxnard Riverpark location. Super busy. There was one order taker at the counter, and a long line, and 3 digital kiosks that are very user friendly with intuitive buttons and nice size pictures of the food, and they free up pretty quick. No signs saying as much on the bldg, let alone on the order screens, that I noticed, but I went on their site after and they have a bunch of FREE food and shake promo codes on the Home page, to use online, their app or at the kiosk, depending on the deal. There are ALOT of them. Thanks guys for the heads up, NOT. I didn't get anything for free. The burgers looked good, the crinkle cut fries even better, all golden and crispy. But I was there to try their ice cream shakes, which aren't really ice cream, they are 'custard,' which seems to be another name for soft serve because that is what it seemed like. Shakes are $6.49 and Floats are 6.99. They didn't have an Orange Creamsicle Shake, so I got the Float thinking I would still get plenty of ice cream to try. See the pictures to see what they show in the menu compared to what I got. I basically paid 6.99 plus tax, so 7.64, for a cup of soda with a little foam on top, which barely filled the cup, having a nice gap from the top. I have never had a Float, not at Weinerschnitzel or A&W, where I didn't wish I had more soda because it is a cup of ice cream to start, with just enough soda poured over to fill the nooks and crannies. In fact, a spoon usually comes with it. And given the picture in the menu, that is what was supposed to happen here, but it didn't. It was like they added a spoonful of 'custard' to the top of a soda and it had melted into foam, while the soda below remained clear of ice cream, foam or anything but soda. It never should have made it out of the back, but not only did the person who made it seemingly think it was ok, so did the person managing them, and the person who brought it out to me didn't see an issue, so it wasn't like a one off. Hopefully as they are open longer, they'll get it together. UPDATE - I sent the pics to Shake Shack feedback and I got an email the next day with a $10 code. I used it to get a cup of vanilla and a cup of chocolate custard, because that is what I wanted to do first and foremost, try their ice cream when I got the Float. I found out it is really rich soft serve, and that is why they call it custard. The kiosk took my order and the code no problem, but failed to tell me they were out of the chocolate. Super nice young lady came out, called my name to find me and we had a delightful convo, where it was decided I would receive two cups of vanilla custard, one with chocolate sauce and no extra charge. Not sure what is in the vanilla custard, but I found it is soooo good, and the chocolate sauce is even better. The one pump was barely a splash in the cup compared to the ice cream amount, so I asked and they put 2 more servings of chocolate in the cup to make it more like the chocolate custard they were out of. Again, delightfully handled by a youthful sweet super nice employee. HR would be proud. In fact the place had a lot of these kids working and I thought, What a Boost to the Community. Anyway, anyone with kids that love chocolate sauce on vanilla, this is a must try. I could have had more than 3 servings of chocolate sauce in the cup and not been overwhelmed, it was so good. UPDATE x2 - I was determined to use one of the FREE item codes they have on their home page, so I got the FREE Avo Bacon Burger w $10 Purchase. https://shakeshack.com/promotion-terms#/ lists them all. The smash burger was amazing after I brought it home, microwaved the bacon to make it well done, the way I personally had to ask for from the counter person since the kiosk doesn't have a place to customize that option, and cut away the not brown, but BLACK, spots on the Avocado. Next time, I'll ask for both items on the side to more easily replace or fix them. read more

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Warm tap water no ice available. You could taste that the oil was old on the fries. Cheeseburger was soggy. Chicken nuggets oily and old oil taste. Place was clean, shake was good. read more

My husband and I went to get the Dubai chocolate shake and we ended up waiting 20 minutes and then asking for a refund. Lord knows how much longer we would have had to wait if we didn't say something. I've been in customer service and management and they refunded us but never apologized or tried to make it right. Like they didn't care. Won't be going here again. Plus, their prices are outrageous anyways. read more

Forgot my burger patty in a burger like what? Even the workers were shocked like it's a burger place no burger patty. I was shocked myself. The bread was cold and the only good about this place is the patty once I got one. The fries feel like school cafeteria fries. Very disappointing never coming back. What a waste of time and money almost $40 worth. Go to in and out or habit which are both way better even McDonald's and that says alot. read more

Shake Shack - Order that I placed - Burgers Near Me - Oxnard, California

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The burger and shake and fries were very good and the food was hot when we got it. Once I figured out the ordering system everything went smoothly. We ate in, I didn't try the drive up. read more