Always have had WONDERFUL experiences with Shane Co. The employees are not on commission, so there's absolutely no pressure what so ever! I highly recommend Shane Co. to everyone because of their excellent attention detail! Came in today looking for aquamarine earrings and Alice who helped us not only found exactly what we were looking for but also kept it in our budget range. We LOVE Shane Co. and would never shop for jewelry anywhere else! read more

Very nice place! Have been here a couple of times to do some birthday and anniversary shopping. The people are super friendly and very helpful in selecting nice pieces of jewelry. The selection of jewelry is very nice. I have purchased earrings and pendants from here and my wife has always been pleased. Real nice place to go for jewelry! read more

Katie Joyce was a pleasure to work with and was extremely patient answering all of my questions. She listened and found what I was looking for without adding pressure or trying to sell anything that didn't work. She provided options and was very easy to work with. I appreciate her help & would recommend this location based off of my experience with Katie. Thank you! read more

My fiancé bought my beautiful engagement ring at Shane Co. Cupertino back in February and I couldn't be any happier with it! I didn't see his proposal coming so he totally surprised me! I also had no clue he was already ring shopping lol. I'm not a jewelry kind of girl and I had no clue what kind of ring or style I wanted and he nailed it! I'm so in love with my ring hehe but I'm still not into jewelry LOL. I'm sure we've all heard the Shane Co. commercial on the radio or TV and thought it was super gimmicky and funny. You really can't unhear it and remember it word for word after hearing it so many times lol. But as cheesy as it sounds, their customer service and lifetime warranty is just top notch and hard to beat! My fiancé didn't know my ring size, heck neither did I lol, so when he bought the ring, it was too big on me. The standard size is 6 and since the lifetime warranty includes free resizing, we got it resized down. It took about a week to get it done. When we went to get that done, it was my first time visiting the old location and I had a pleasant experience! It was also a pleasant experience when I went to pick it up after resizing. The lifetime warranty also includes free cleaning and polishing (recommended every 6 months). It's been more than 6 months so I decided to stop by yesterday to get it cleaned. They also relocated to a newer location about 2 months ago and I gotta say this location is so much better than the old one! I've also been wanting to get new everyday wear earrings since the ones I had were like 3 years old. I kinda also wanted something to match my ring hehe so I figured why not check some out and see if I like anything. Monica was very helpful in helping me find the right earrings. Thank you so much for being patient with me since I didn't know what I wanted! I have big earlobes and assumed bigger studs would look better on me but it was quite the opposite lol. So I went with a smaller diamond and it matched my ring beautifully! Overall, super pleasant experiences all around! And I can count on them to keep their amazing customer service and lifetime warranty for years to come! You guys impressed me so much and I'll only go to Shane Co. from now on! Thank you so much!! :) read more

When my boyfriend and I were talking out getting engaged I knew my ring could only come from The Shane Co. I grew up in the Bay Area hearing their commercials all the time. We live in NY but travel to CA a lot to see family. The first time we stopped in to "look" we met Gloria. She is an absolute gem herself! She is knowledgeable, understanding, patient, and fun! We have since returned many times to shop (only) with Gloria! Both of our rings are from Shane Co as well as a few other items. All departments within the store are top notch as well, from the service/repair craftsmen ship to the customer service counter. I am definitely a customer for life and you should be too. read more

Wedding day is around the corner and it was time to revisit for my own wedding band. Came in without an appointment and Genna greeted me upon entry. She helped me get sized up, figured out what I wanted and immediately got me started with trying on for the right fit. Locked down the perfect one in about 30 minutes and was helped at checkout by Isaac. A seamless experience with top of the line service and quality. It's been so long since I came in shopping for my fiancé's engagement ring/wedding band that I can't remember who exactly helped me, but can easily say it was an almost identical experience. Come here for "your friend in the diamond business"... seriously. Will be coming back for all future jewelry needs. read more

My boyfriend and I came in looking at engagement rings one day 30 mins before closing and were so grateful that Katie helped us with such little time! She went above and beyond to make our experience so memorable. We had to schedule a follow-up appointment with her. When that day came, she helped me find my dream ring! She was very kind and patient with me. She explained everything and answered all of our questions. I really appreciated her energy! We had such an amazing experience with her. I highly recommend Shane Co and asking for Katie! read more

My fiancé and I came here on a Saturday as a walk-in to look at engagement rings. They do not accept appointments on weekends so be prepared to wait at least 30 minutes. Dina was patient and assisted us in trying on several rings. I fell in love with a yellow gold setting 1.2 carat diamond, however, they only sell naturally-grown diamonds which are unethically sourced and are twice as expensive as lab-grown diamonds. For this reason, I will be ordering our rings from James Allen. read more

Shane Co. - 1.2 carat on a yellow gold setting - Jewelry Near Me - Cupertino, California

Alice has been my gal since the beginning. Shane Co was the first and last store we visited. Alice's expertise helped put my ring to vision and it screams me! Literally. She accommodated both my partner and I's needs and thoroughly listened to what we wanted. She was patient and showed us a massive selection. She was open minded and made sure we were taken care of and felt comfortable and not pressured. Being with Alice was like being with an old friend. read more

Within 1 year the value of my 14k Cuban link bracelet dropped from $2800 (what I paid for) to $450 which is what they were willing to buy back it back for. This is, to put it plainly, robbery. When I tried to sell it back the lady at the front was very indifferent and was cold about the whole situation. Her short explanation was that $450 is just the melt down value of it which is what they would be willing to pay for it. What this means is $2350 is mark up, "labor", and their highly valued warranty. If you are looking a fast way to burn cash, come to Shane Co because they'll incinerate it. They are definitely NOT your friend in the Jewelry business like they've been chanting over the radio waves for all these years. This business is laughable and the crooks behind the counter don't even have the decency and customer service etiquette to be friendly while they steal your money. I'm writing this as of 4:15pm on aug 7,2021 so whoever was behind the front desk podium is who I'm referring to. read more

My fiancé brought me here to pick out my engagement ring. I only knew some knowledge from the YouTube videos I've seen. Katie assisted us with picking a setting and a stone, and Dina taught is more about diamonds 4 C's. We learned so much! Both ladies were welcoming and very helpful! We went back later on to pick out our wedding bands and Alice was the one who helped us out! She was also a sweetheart and very helpful! Everytime I request to try something else, she already had it ready for me to see! She also offered to clean my engagement ring right away without me having to ask! Katie, Dina, and Alice were the ones who assisted us and they were all lovely and knowledgeable! Would definitely come back for future shopping! read more

Let's start off by saying this review is just my straight opinion and is based off my personal experience. So we arrived about 12:30 on a Sunday and to our surprise the store was extremely busy which is always a good sign. After checking in we waited for about 45 min then we were seen by Gloria L. She was very nice and was very helpful until another couple came in and she seemed to put her attention on them. She left us about 3 times in the middle of our search to help them. After about 20 min of this back and fourth she handed us off to Kim N which was the best thing that happens to us. Kim focused on us 100 percent and took the time to get us what we wanted and explained everything to us just perfectly. After all was said and done we were extremely happy with our purchase and with the service Kim provided. Overall it was great. Now here are a few things that I would expect from a company like Shane CO especially after hearing the commercials with the emphasis on customer service. O and before I forget the place is beautiful inside and all the staff is extremely courteous. As a sales manager and a sales group class instructor here are a few things I think Shane CO should look into changing If the sales person does have to leave you to handle another customer for whatever reason it should be clearly communicated to the current customer as communication is the key to understanding and makes the customer feel acknowledged. Presentation of the jewelry upon pick up. They have presentation boxes in the showcase so we were thinking that's what we would get but when we picked it up the ring was in a zip lock plastic bag and was just dumped out onto my wife's hand. Then they asked would you like a box? They should present the piece of jewelry in the box regardless of the cost or the piece, presentation is everything and people are excited about what was picked out and it should be an experience especially for the first time you will see it. The black presentation box would have been nice. Lastly is the end experience you should get, it was almost as if they made the sale so let's get them finished and out of here. The experience should be the same from start to finish, yes they are not paid commission but they take that extra time to make the sale so take the extra time to backup the sale. Never were we given instructions on care nor dos and don't s. The exit should be a great presentation followed by a conversation about maintenance and lastly allow any questions one might have. I also think when you have sold a wedding ring to a woman who you know will have to take it off time to time a cheap ring holder would be a nice little touch. Sometimes the small details make the experience All in all I would recommend them to anyone looking to buy jewelry. read more

Shane Co. - My wife's 20 th anniversary choice - Jewelry Near Me - Cupertino, California

Giving 2 Stars because they are working under the COVID restrictions. I believe their pitch line is "Now you have a friend in the Jewelry business" Well......that friendship comes with a string that they do not mention in their radio commercials and I'm not talking a sting of Pearls. We arrived This afternoon after 13:30 we were greeted warmly by the receptionist. But you are not free to just look around in order to be helped by one of the Shane Associates you have to wait for one to become available we were told about 20-30 minutes. We asked about making an appointment yes when would you like to schedule your visit how about next Sunday. Appointments are only scheduled during the week. "walk-ins" on the Weekends. Funny in the many radio spots Shane Co is buying advertising this is not mentioned. Not a good way to start a friendship Tom Shane. read more

Working with Katie was wonderful! She helped me and my fiancee find the perfect rings for our big day. She was super patient with us as we figured out cuts, diamonds, and changed our minds 100 times. Really appreciated her kind, knowledgeable, and joyful energy when picking out rings! read more

Don't forget to bring your jewelry in every 6 months (which, in my opinion, they are counting on you to forget to do) or the so-called Lifetime Warranty is voided. My center stone just fell out. I have no idea how or why. There is no damage to the crown, and they are the ones that placed it. Hm. read more

1/30/21 - Tried to schedule appointments online and over phone but they were booked months out. Recommended to come in right when they open. We did as instructed, with covid they only let a certain number of people in the store for safety which was nice. Temperature checks and masks required. Store was clean and I felt just fine in there. Kim nguyen was our sales associate, and she was phenomenal! The entire process for my fiance and I took over 3 hours, and Kim was top tier the whole time. She listened to my fiance requests and preferences and narrowed down our choice to the ring and bands we ended up purchasing. After we got the setting she continued her top tier customer service and let us look at diamonds in the setting until we found one we liked. She wasn't pushy, didn't try to upsale us and genuinely wanted us to have the perfect ring. I guess you can say that I now have a friend at shane Co. read more

Shane Co. - Jewelry Near Me - Cupertino, California

See all

This is an awesome jewelry store. Fabulous quality jewelry and employees are top notch. We have a few pieces from Shane Co. They guarantee their stuff lifetime! Upon purchase they give you a certificate of authenticity, something you definitely want to keep filed. Alice helped us at our visit...Welcoming, warm, and friendly. I came in with a ring I did not purchase there, as the stone needs to be reset with new prongs. She was happy to give us an estimate and honest to inform us with Valentine's Day around the corner, it would not be able to be worked on till 3 weeks. No rush, I will happily come back in after the holiday. She made notes on the laptop, so it will be easy to service when I am ready to come in. My hubby's Titanium ring had some fading, prob some wear with hand washing etc. Happily and easily the ring was exchanged for a new one. See, their stuff is guaranteed! Thank you so much! read more

Gloria made the experience of finding an engagement ring personal, she listened and quickly knew what I wanted. We were there for 2 hours and she didn't once act like the process was taking too long. I shifted what I wanted and she quickly found the options I wanted at that moment. She paired a wedding ring with the engagement ring which no other jeweler even mentioned. She didn't stop from mentioning something even if that would mean a series of wanting to see a bunch of other rings. I highly suggest Gloria if you want to have someone that can understand what you want and is patient to spend the time you need to make a decision you won't regret. read more

This particular location of Shane & Co. is actually so annoying. Like love the company and their policy but this location is sooooo annoying when you actually have the ring. For example, let's say you want to come by and just drop off your ring for a cleaning which with other jewelers takes place pretty fast. They still make you wait in their hour long lines to just do a DROP OFF. It's super inefficient and also just plain dumb. Other locations don't do this at all it's just how this particular office is set up and unfortunately it's the closest one to me. Basically do better like I'm not here to meet with a ring specialist to pick out a Diamond why make us wait when you can just drop the ring off quickly and I can be on my way. read more

Alice was very helpful going over the "4 Cs" with us and helping us find a beautiful ring for a great price. Thank you so much! We will definitely be back for our wedding bands. read more

Shane Co. - So happy with my oval shaped diamond - Jewelry Near Me - Cupertino, California

Went in for a ring upgrade and had the pleasure of working with Gloria LaClair. I let her know what I was looking for and she brought multiple ring settings and diamonds to look at. I initially had in mind a round diamond and possibly looking at cushion also. She mentioned an oval would also look good on the ring setting too but I shut it down. After a while, I gave in and tried the oval. Wow, I fell in love with the oval! She was right on the money! I literally went back and forth trying to see what I liked and Gloria was so patient with me. Not once did she get annoyed. She was so easy to communicate with. Once I had my choices pinpointed, we went and sat down and she went over everything regarding the diamond. Cut, clarity, carat, color, natural vs lab-grown. She was very knowledgeable and helped us finalize our decision. I am in-love with my beautiful ring and cannot stop staring at it. Thank you Gloria for your amazing customer service! read more

Shane Co. - Marseille ring with oval lab-grown diamond. - Jewelry Near Me - Cupertino, California

See all

I had a great time shopping for an engagement ring at Shane Co. Katie made the whole process stress free and enjoyable. She was more than willing to show my family and I every diamond option within my price range and provided helpful suggestions that I would have never thought of. It is always tough to please family, but Katie was more than patient and always willing to answer everyone's questions. Nothing can beat Shane Co's diamond selection and customer service. read more

We were referred to this place by a friend because we are originally from LA. My fiancé and myself were helped by Savannah today. She was very helpful and showed us a variety of wedding bands. She selected bands based on our likes and dislikes. The best thing about Savannah was that she listened and was not pressuring us at all. We actually left and came back in the same day. We needed a breather and the fiancé lost his drivers license and was found when we went home. After eating and thinking about the different payment options that Savannah thoroughly explained, we felt comfortable with our decision and purchased our wedding bands! What I liked most about Shane Co. was the comfort I felt. I had no pressure at all. By the end of our experience at Shane Co. I know this place to go for future jewelry! read more

Shane Co. - Wedding band! - Jewelry Near Me - Cupertino, California

We came here to look at rings and we had a great experience. The service was friendly. We put a ring on layaway since this is the only way they can "hold it". We had to think between this ring and one we found at Tiffany & Co, and we needed some time to think about it. They told us that we could change our mind and get our deposit back at any time. And they were right. We ended up getting a ring at Tiffany and came back to Shane to cancel the layaway and we were able to do it with no problem. I would definitely come back to purchase jewelry since they weren't pushy and had great prices. Also, their layaway option is cool because you are able to make payments. read more

Most of the bad reviews are about wait times and hiccups with the store. But for the most part. My fiancé and myself walked in too sooo many jewelers before deciding on Shane Co just to compare. We absolutely loved the experience from day 1. Yes they are ridiculously busy most of the time so you have to expect that. There is a reason why people flock to Shane Co they have amazing customer service and I don't feel like the are selling me anything. They give me info and educate me on my own decisions which is amazing!! Love love my ring! read more

Wow the commercials don't lie!! they really are so nice and helpful here. I forgot the name of the gentleman who helped me but he was so patient and nice, explained everything to me and really didn't pressure me at all. They also take social distancing seriously in order to create a comfortable shopping environment which is great! I highly recommend them! read more

Hi Katie, Honestly where to start! What a day it was for me. It all started from pulling into the parking lot and then walking inside. It was really nerve racking lol but all thanks to John and his patience he put me at ease. I can't thank him enough for his assistance THANK YOU JOHN!!!!  Kaite, what can I say about you but AWESOME!!!! You're just the total package in customer service. Funny and straight forward which I love. Thank you so much for making my day so easy. If it wasn't for the both of you. I'd definitely be lost. Thank so much you again  Katie I do apologize for the late response though. Still figuring out a way to get the size but definitely this coming week. I would also like to pick up the ring towards the second week of November on the 9th.    Thank You John n Katie Sincerely Yours Fono Valevale read more

Savannah was amazing! She helped me and my fiancé find the perfect wedding bands. She was thoughtful, attentive, and extremely helpful.

tl;dr - warm/welcoming staff, but dropped the ball on my engagement ring. At first I was really happy with Shane Co., as employees were very kind and enthusiastic about helping my fiancé and I create our dream (one of a kind) ring. They were creative in planning, and responsive to emails throughout the decision making. They were also extremely generous in showing me a ton of stones/diamonds, even having special ones shipped between stores so that I could find the perfect ones. I'm really grateful for this and feel that they went to every length to help me. I placed a custom order and was told it would arrive in 8-10 weeks. After 10 weeks I gave them a call - only to find out that despite payment, the order had never been placed.. and so after nearly 3 months, they said I would have to wait another 3 months (10-12 weeks) for the order to arrive. Over 5 months is too long. I spoke with a very kind, apologetic manager who did her best to assist in finding a replacement, but I couldn't justify paying for a result that wasn't what I wanted. An engagement ring is a forever piece, not something I wanted to compromise on. Ultimately, I canceled the order. I received a refund, but I'm still really dissatisfied. Mistakes happen, to be sure, but here I am after many weeks of planning, then 10 weeks of waiting, and I still don't have the engagement ring that I designed and purchased. And a refund doesn't give back that time. Now going into the holidays, I'll be with my family and friends, with no ring to show. read more

Always above and beyond customer service. No pressure from any members of the sale staff. All the staff are very helpful and really are there to help you find your perfect ring or jewelry. Ive been coming here for a little over a year and every visit has been pleasant. No complaints. Highly recommended. read more

My best friend recommended me to check out this location due to the excellent service he received during his visit. I took an hour trip to this location and was not disappointed! Upon searching for my perfect engagement ring, I worked with Danielle S. and I cannot stress enough on how she provided such an amazing service! I didn't feel any pressure during my time with her and she was very patient with my specific needs and requests, one example was letting me have some time to view a variety of diamonds on many different days and even gave me the chance to see some them outside to capture the natural reflection. That was my first time being a customer at Shane Co. and I will not hesitate to drive an hour away due to the excellent work that this location offers. Will be back again for the wedding bands! read more

Waited for an hour and saw 1 ring. They were short staffed. Eventually representative showed us one ring before going to help someone else. They're better off keeping store closed if they're short staffed, rather than losing customers like me. read more

I was surprised to find that Shane Co. was busy on a weekend during quarantine. You have to state your business at the door (there is a security person), and there was a wait to get in when we went. But since this means that they have proper social distancing protocols in place, we did not mind waiting. We only went to Shane Co. to look for a necklace chain. It was the only jewelry store nearby. However, we ended up having a good experience. I am guessing there isn't much variation in simple necklace chains. When they asked us for what chain length we wanted though, the shortest they had was 18 inches. Which still makes the pendant sit a little too far down for my preference. Over the next few days, I decided that I definitely preferred a shorter chain. I was delighted to learn that they would be able to shorten the chain. I hadn't been sure that they would be able to, because the chain I ended up getting wasn't a necklace made out of linked chains. It is something they call the "Singapore chain." The chain twists/spirals around...I can't think of a better way to describe it. And I was even more delighted to learn that it would be complimentary! If you buy a necklace chain there, they will shorten it for you for free. I dropped the necklace off, and about a week later, I was able to pick it up curbside, so I didn't even have to go into the store, which is great during COVID times. When I picked it up (and they also gave me the inch that they shortened the chain by), the nice woman who brought it out to me also told me that I could get it further shortened or have some of the chain added back on to lengthen it if I decided it was TOO short, as many times as I wanted. Overall, I was pleased by the customer service and satisfied with their social distancing/COVID protocols. read more

Matthew Bem was very pleasant to work with. He has such a great sense of humor and great attention to detail. Thank you, Matthew for a wonderful experience... Be on the lookout out for a wedding invite!! Manuel and Debra read more

My boyfriend and I stopped by 12/26/22 about an hour after they opened. We were looking for gifts for each other. There was nobody at the front desk to greet you or explain how to get paired with a sales associate. All the sales associates were busy helping customers. There was no wait list. It was just a free for all to try and get a sales associate. Very frustrating. After about 30mins we left. It was our first time to the store and it will be our last time. read more

I never write reviews, however my experience at this jewelry store prompted me to go out of my way to thank Shane co. and Katie! I was in need of a new band and wandered in while on vacation on a chance. Katie helped me find the best band, and best fit. She's very knowledgeable and a fast friend who made the experience so fun. Thanks for going out of your way to take care of it and ship it to me when it was ready! Wish I could give you 10 stars!! read more

Shane Co. - Jewelry Near Me - Cupertino, California

"Shane company is your friend in the diamond business!" That what all the radio ads tell me, and apparently they work, because they got me into the store! When it came time to pop THE question to my then-girlfriend, I was in the market for a green sapphire. I originally wanted an emerald, her birthstone, but I found out that emeralds chip more easily and are not good for everyday wear. Many jewelers won't even sell them in rings. A green sapphire, on the other hand, looks similar to an emerald and is second only to diamonds on the Mohs scale of mineral hardness. My local jeweler didn't have a good selection of green sapphires. Shane Co's website, on the other hand, did. So I made the drive down to their Cupertino store to see what I could find. The first thing I noticed upon setting foot in the store was how old it looked. The decor was clean but drab, definitely not catering to a younger crowd. That's ok, I was there to buy a ring, not stare at the paint on the walls. Shane Co agents tend to rotate between helping different people at once. It can be annoying when your agent is busy talking to somebody else when you need help, but it's a necessary system because people sometimes just need time to stare at rings/gems, while others are waiting to be helped. A friendly agent named Steve was the one primarily helping me. I came in hoping to spend less than $1k for a ring (setting and stone), but the settings in my price range looked cheap. I finally decided on a $700 white gold setting, consisting of an interlocking engagement ring and wedding band that looked amazing. I'd have to get both eventually, so why no pony up a little and get something that looks awesome? Then it was on to choosing the stone. Likewise, the green sapphires in my price range were a little small and not the dark, forest green color that I wanted. Finally, I upped my budget a little. Steve went into the back, searched real hard, and brought out a larger, dark green sapphire that freaking SPARKLED. It was also around $700, but it was perfect. So in the end, I spent a few hundred more than I was hoping to, but it was a reasonable price given that I was really happy with the ring, pictured here (http://www.yelp.com/biz_photos/14UU_flFfRpLSA2tBQXa4Q?select=VNZaEGmOHDDLtIK1PAOZGg#VNZaEGmOHDDLtIK1PAOZGg). Shane Co also sells white gold men's wedding bands starting at several hundred bucks. "Nooooo thank you," I said. I ended up getting a really badass-looking tungsten ring for myself on Amazon for $25. Moral of the story: For something really nice for the love of your life, there's Shane Co. For everything else, there's Amazon. read more

Shane Co. - Green sapphire in white gold engagement ring, with wedding band - Jewelry Near Me - Cupertino, California

ShaneCo not only has competitive prices, but also has excellent service. I was helped by a gentleman named Paul Salazar, and this man is the reason why my fiance receives so many compliments on her ring. I was buying an engagement ring. When I showed a picture of a style that I wanted to Paul, Paul knew exactly which setting and diamonds to bring out. Then Paul taught me how to look at diamonds and how to choose the correct ones. He literally stuck by my side for 3-4 hours because I couldn't make up my mind on the diamond. I ended up choosing the best looking one with the best price, and literally EVERYONE compliments my fiance's ring. I can't thank this man enough. read more

My boyfriend, now fiancé got my engagement ring here. Phillip Steele helped him, and we couldn't be happier! He was so helpful and informative! We couldn't be happier with the experience and the ring! read more

Shane Co. - Jewelry Near Me - Cupertino, California

Katie Joyce was an amazing help throughout the entire ring-buying process! I came into the store with zero knowledge about rings but her expertise helped me leave the store feeling much more confident and comfortable about the decisions I was making. She is extremely friendly, professional, and very patient with us as we tried all sorts of combinations. Thank you Katie! read more