I went to Shane's to get my ring cleaned today and was disappointed by their customer service. 1) They make you take your mask off inside the store to take your temperature, which is a bad idea especially with a store full of people. 2) They won't allow you to make a reservation to get your ring cleaned and require you sit in one of their curbside spots of which they only have three -all of which were full. I've gotten my ring cleaned here before: it takes two minutes to look up your account and ten minutes to get the ring cleaned. But now I will have to make a trip back to Walnut Creek because I was turned away. Please be helpful, not rude. Thanks! read more

I cannot say enough good things about Shane Co. My husband first bought me a promise ring, at the Cupertino location back about 13 or so years ago & that's been it. We're hooked & have bought all my jewelry from Shane Co., earrings, necklaces, rings, etc. they have it all. To top it off, their lifetime warranty/guarantee is amazing!! Ensure that you care for your jewelry- get it cleaned, inspected - and they care just as much, if not more. Free cleanings, free repairs, FREE everything once you purchase something from them. I have resized rings, needed new backings on my earrings, needed to return something, upgraded an item; we have done it all with Shane Co. & each time we have never felt pressured into a purchase we did not want or were not 100% sure about. And my review stands for not just the Walnut Creek location but also for the Cupertino & Roseville ones. They treat their customers with respect, always have a smile on their faces (even when the store is busy) & consistently have the knowledge needed for their customer to make the right decision. We have never been disappointed in the customer service or their products & will probably be customers for life!! read more

Go see Char P. he has great customer service and went out of his way to do the right right thing.

Great location and amazing staff. Really attentive and knowledgeable. Definitely would recommend Luisa Lopez! She's such a kind hearted person. Bubbly attitude and such an awesome person to ask for assistance. She makes you feel welcomed and valued. read more

My husband and I got our wedding bands here. Every time we visit we are greeted with warm and inviting hellos! They did an absolutely wonderful and quick job soldering my rings together. I have visited during covid and the precautions they take are amazing and make you feel so safe while in their store. read more

Shane Co. - My rings after being soldered together. - Jewelry Near Me - Walnut Creek, California

**** UPDATE **** THINK TWICE BEFORE YOU PURCHASE YOUR JEWELRY FROM HERE! My husband called and talked to manager , Michelle, and he was told we couldn't get our refund until November 30th. I've never heard of purchasing something, never taking possession of it, getting a refund but it taking 14+ days to be placed back on your card. My bank hasn't even been notified of the refund but she is saying "it depends on your bank". Lies and more lies! I guess they are holding onto my $6000 to make it look like their store sold more than they actually did. They need their bonus for Christmas and it's sad they are using the customer to their advantage. NEVER AGAIN! Take this as a warning to stay away and go to Zales or Kay jewelers. Better selection and prices! ________________________ I'm giving 1 star because of our salesman Evan and that's it. My husband and I went into Shane Company to look at getting a ring for myself because it was our 12 year anniversary. I had never been here but saw commercials and thought I might have a good experience. Evan did a great job and helped me find something I liked. It was a little over our budget but that's because I wanted a certain design. We paid for the ring and had to get it sized. We were given a date to pick it up (4 work days) and I checked online and called to verify it was ready. The clerk told me they were doing the finishing touches and it would be done at 3 pm. My husband arrived at 4:10 pm and not only had they NOT even started sizing it, but started the work once he checked in. He explained he had been working 12 hours and drove out to get the ring (after I verified it was done) and they didn't seem to care. At this point, he was not going to wait for them to finish and asked for a refund. They didn't offer any type of compensation for not following through on their promise or have it ready today. Not even a "sorry". Shane company not only lost a customer but a $6041.00 deal. Save your time and stress and get your jewelry elsewhere. read more

This is by far the best place ever to buy jewelry. My wife's necklace broke. And they fixed it. And shipped it back. In such a nice case. They really take good care of there customers. We have bought all my wife's jewelry from there and had nothing but positive stuff to say. They are amazing. And everyone there is very helpful. I highly recommend this place to anyone. We will be back soon. To buy more beautiful jewelry from this place. Thanks Shane co! read more

Assured on arrival that we would be the only guests helped by an associate, due to the Covid-19 pandemic. Were told to wait 45min which we were okay with if we would receive help in choosing a good anniversary present. As soon as we ask the associate to untangle a display necklace to try on, we become window shoppers and the associate walks off to help another pair. A 180 degree flip from what we were assured of. As we wait to return a piece of jewelry to the associate we are scoffed by what appears to be a managing associate, "we help multiple guests at a time." So why lie on arrival Janice? If we knew Shane Co. would expose use via associate to another strangers' germs we would have passed on shopping here. read more

Wow wow wow is all I can say. Getting my original ring from them was a fantastic experience. But and this is a big But!!! ... I managed to lose my ring after 8 years and was so angry and sad with myself. Cynthia straight up saved the day. Her and her staff went above and beyond to help me in possibly the worst moment of my life. I will forever recommend them!! I never knew getting my second ring could be such a good experience. read more

The staff at Shane Co. are really helpful. Me and friend just came off of work and we were sweaty and filthy. They did not judge us, did not think otherwise but to assist us. We were approached by Evan Price. He was super patient and friendly with us. He also brought out his colleague Cheyenne Robles to help me out individually. She was also really nice and helpful. They broke down on how all diamonds are different, pricing, sizing, basically everything you need to know about what I was going to spend thousands on. They helped us out step by step, narrowing down to what we liked best. They never forced us or pressured us into buying anything. They just showed us all of our options to our liking, Like I said, I didn't expect to by anything that day. But me and my friend left with a ring each that day with a smile on our faces. They definitely ensure their quality work. If the diamond some how pops off, they will replace it for free. They do free cleaning and polishing every six months and they will resize it for free. There is a 60 day money back guarentee And I picked up the ring within five days. I think that's pretty fast. My newly fiance was very happy with the ring, size, shine, and style. It was all because of Shane Co. that I got to pick out the ring that we really wanted. I will be coming back for more rings in the near future. read more

Shane Co. - Cathedral design. You can't go wrong with simple. This place is really helpful. Worth every penny. - Jewelry Near Me - Walnut Creek, California

My Fiancé and I had the best experience picking out our wedding bands. Lindsey and Evan were so friendly and knowledgeable. They made the process really seamless. We cant wait to pick up our rings! read more

My girlfriend and I visited this location in search of an engagement ring. We had little to no notion of what we actually wanted, let alone how to articulate our preferences to the jewelry consultants. Annie Klotz was nothing but a professional. I called her my "girlfriend whisperer", because she somehow found a way to deliberately and empathetically find out her exact needs when it came to searching for a ring. From shine to cut to clarity to color, Annie helped to breakdown each component of what makes a diamond a diamond and why we may prefer one over the other. She removed the complexity and fear of making such an expensive and important purchase, and brought us from novice shoppers to feeling more than comfortable with our final decision. Annie we can't thank you enough for helping us choose something so critically meaningful and walking us through this experience with patience and professionalism. Again, we can't thank you enough! read more

Evan was an incredible help. He was highly educated about diamonds and was able to explain to us diamond quality in way we understood. I honestly felt comfortable and not pressured to buy. We spent roughly an hour and a half but I walked away feeling content and pleased. read more

Shane Co. - 1 carat oval engagement ring - Jewelry Near Me - Walnut Creek, California

Wonderful customer service from Dela! Came here to get our rings cleaned and look at potential upgrade options! The customer service here has to be the best in the Bay Area! Dela took her time bringing out options and explaing the upgrade service to my husband and I. If you are looking for an engagement ring, I would definitely recommend Shane Co in Walnut Creek! read more

Shane Co Walnut Creek is amazing. Every single staff member I have interacted with has been above and beyond wonderful. They are so genuine and welcoming. Nothing is ever an issue and they answer all my questions. This will be out jewelry shop from here on out. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I love Shane Co. Since the first time I've been, I literally will go no where else. They're always so polite and so helpful. I've gone there several times for myself as well as buying jewelry for others. The reason I even came to Shane Co is because my boyfriend was buying me jewelry for our anniversary. I had an idea of what I wanted so I first went to Zales couldn't find what I wanted, so I went to Kay. Saw Kay had the same exact jewelry as Zales. Went to a third shop that had the same exact jewelry. So I went to Shane Co and within about 5 minutes of looking I found exactly what I wanted. They had a different selection of pieces from the larger chain stores which was really nice! They have the option of drive up for simple things such as a cleaning. But you can also make appointments! I highly recommend this company! read more

I shopped around many jewelry stores while looking for my engagement ring with my now husband. We ended up using Shane Co. because they had beautiful rings. Most importantly, they were NOT pushy or pressuring. Each person we interacted with was kind and patient as we took our time to find the right ring for our liking and budget. We didn't have the biggest budget but never felt embarrassed because they respected what we could afford. I've gone back countless times now for a ring cleaning (comes with their life time warranty) and love looking at their designs. I just went back recently to support a friend who wanted to try on rings and they were very patient and accommodating to us. They have many different styles and price ranges. For such a big decision, it was nice not feeling any extra pressure to buy a ring (or any other piece of jewelry). This is a great go-to spot for a big or small purchase and the sales reps are so helpful! read more

Still trash customer service. Fiancé bought my ring from here & I already had another situation where the girl who was gonna clean my ring literally left it on the podium in front of other guests while she was busy. This is irresponsible af & anyone could've grabbed it & she wouldn't of even noticed. Today I came in to get my ring resized & the line was long. I am from out of town so we went to eat hoping to try back at a later time. I called to see if I could put my name on a waiting list but they wouldn't allow it over the phone. I showed up and the front desk people were so rude. None of them looked up when I walked up to the podium. Finally, the main guy said "I'll be right with you" in a very curt tone. & when he was addressing me he still hadn't looked at me at all. People come in here to spend money or they've already spent a lot of money & staff literally can't even greet you properly. Terrrrriible service. read more

Went in super short notice looking for something specific and Charan was super helpful, got me the exact engagement ring I was looking for in her size and they got it done for me extremely quickly. Can't thank him enough gave me an absolutely iconic experience. And most importantly she said yes! read more

UPDATE! I am changing my score from 1 start to 5! Thank you to Shane Co. their customer service rep reached out to me immediately and made this right for us! They explained that is not how they ever want their customers to be treated, apologized and I was able to go to the nearest location and exchange his ring for a smaller size. Just in time for my wedding. I really appreciate the quick resolution and how they valued me as a customer. I am very upset! I have given Shane Co so much business over time. Wedding rings, earrings etc. i tell all my friends it's the best place to go and they're so great!! But I bought my fiancés wedding ring in March, (we get married in 41 days) and we have really changed our lifestyles to lose weight and get healthy and look our best for our wedding. Today, I pulled the ring out of our safe, and told him he should probably try it on to make sure it still fits! (It has never been worn!) and since he's lost 45 lbs it's too big. I think... that ok.. it hasn't been worn and it's been in the box since I bought it so I don't see why they wouldn't just exchange it for a smaller size. Same ring just smaller! NO!! I called them today and not only will they NOT Do that. It can't be sized either! So I asked the lady if I could trade it in... NOPE, won't do that either. So I asked her if I just have a $400 ring now that I can do nothing with... and she said, yea pretty much. It's past the 60 days. So we can't help you other than buying a new ring! I am so upset that 41 days before my wedding I am having to scramble to figure something out, and they are NOT WILLING TO HELP! $400 ring, for nothing. I won't be buying from there again! read more

Purchased my wife's engagement ring and her wedding band from here and it was perfect! I asked for help from the Instagram page with gift card issues I had and Brianna was able to help me without hesitation! I also needed help processing the gift card online and Lori H. Was able to process it without any difficulties. I was also excited that I was able to receive the items on a day my wife would be home to get it. Always friendly help from day 1. read more

Today was my first time visiting Shane Co. and it really did feel like talking to a friend more than a transaction. The staff were very polite and helpful, spoke with us and took their time to really get to understand every detail of the kind of ring, setting, stone, etc. everything that we wanted. The quality of all the stones shone to us were superb, as well as the value in consideration of the price point. The service is truly reflective of a place which wishes to build a life-long relationship with their customers. read more

Went in to do my warranty cleaning and was greeted by Charan Persaud for the 2nd time with a huge welcoming smile. My first initial visit with him was so great I walked out of there talking to myself on how great and on point his customer service was. He's attentive, listens if you have any issues and gets them resolved asap. Today I went back for my cleaning and there was Charan with his welcoming greeting. He was fast, attentive, researched and updated my information. He cleaned my ring and made sure to ask if I was satisfied. It's been really hard to find good customer service these days and you find yourself with someone who just needs a job for money. Not someone who does there job to help not just for the money but to actually help and please people. Now in Charan he's truly the definition of over and beyond customer service and making sure your completely 100% satisfied with his service. If he's helping you you're definitely in good hands! If you're ever in Walnut Creek stop by and see Charan! read more

Pleasure coming into the store today & getting a new chain necklace. Was able to try on a few different options and finally got exactly what I wanted thanks to Isaiah Thomas I will definitely be coming back . read more

My brother and I went to pick out an engagement ring for his soon to be fiancé and let me tell you Isaiah made our experience smooth. You can get overwhelmed and nervous with the process but having Isaiah on our team made it amazing! Thank you! read more

First time here with my amazing girlfriend. We've been shopping around a few stores. Couldn't believe the inventory they had. Not too mention the customer service. We had Evan as our guide he politely asked us what we were looking for. Evan assisted us and my gf found the one she wanted found the exact diamond she wanted. Anyone looking fir a honest fair deal please stop by here and ask for Evan there's no pressure easy deal. 5-stars to these guys. Thank you Evan read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

Evan at Shane company has amazing customer service and has been helping me for years.

So we bought my wife's engagement ring here over 15 years ago and over time the ring has had to have some maintenance performed by the awesome over at ShaneCo. He latest issue brought some security issues around the diamond on the ring. Isiah and Dulce were absolutely wonderful to work with as I was pretty upset about the issue. They were able to ease my worry about the ring and the lifetime was Ty on the whole ring. Thank all. read more

I had a great experience at this establishment today, Isaiah was very helpful and informative when it came to the chain I had on hold, and I felt like a valued customer even though it was my first time in the building purchasing an item. I appreciate my experience and plan to return for future jewelry purchases. read more

My girlfriend is not really into jewelry, but I wanted her to have input for an engagement ring in the future. She wasn't super comfortable with all of the options and choices that are out there, but Annie K at Shane Co made her extremely comfortable and we were able to narrow down WHAT style, size, cut, everything that she would want in a ring. My girlfriend came in nervous/anxious and left relieved and EXCITED! Thank you for all of your comforting and patient help Annie! You were amazing. read more

Special shout out to Cynthia Beilby the sales manager! Her integrity comes before all. I walked in with questions regarding a ring I wanted to purchase and she gave me honest advice that fit my budget and my needs. She allowed me to get a much more beautiful ring at a fraction of the cost because she is all about customer satisfaction. Obviously she's not on commission and truly cares about her clients getting the best value for their money. My blue collar budget thanks her for putting people first and foremost over profits read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

See all

Christian!!! My necklace broke recently and after talking to someone on the phone, I figured it was best to go in store. I came into the store today and was immediately helped by Christian. I felt listened to and assured that my necklace would be fixed. Christian had given me options for my situation, I trusted his expertise, and made a decision. I know the other employees are great, but Christian made my visit so mindless, easy, and worth the drive. Hands down the best experience I've had thus far at Shane Co! Thank you Christian! read more

All of my experiences with Shane Co. in Walnut Creek have been spectacular ! The staff is knowledgeable, friendly and they're always trying to help you out. My husband and I always recommend Shane co. To our friends. read more

This location is wonderful and my family has been coming here for all of their jewelry needs since I was a child! My husband also bought our wedding rings here, and we've always had fabulous experiences. Today I stopped by to get my rings cleaned and a small stone replaced on my wedding band. From the moment I walked in, Char gave me a warm welcome and helped me out right away! He went the extra mile during my visit today- he consolidated my husband's Shane co account with mine, got me signed up for calendar alerts to get me on a regular ring cleaning schedule, and he also took a deeper look at both of my rings to see if any other stones were loose or needed to be tightened up. I even had the chance to check out my rings up close under a magnifier to look at the stones and their unique inclusions. Char made the whole experience really seamless, efficient, and fun- thanks again for a fantastic experience today! read more

Made an appointment on a week night. A middle aged Asian woman was assigned to assist us. She was rude, unprofessional and didn't comprehend what customer service is. She didn't explain or provide any information about the piece of jewelry I was interested in. I tried on a few bangles and they were extremely small. I asked her the size of the bangles and why they were so small. She responded by saying "what, I don't understand your question." I clarified and she said that all of their jewelry is custom and no bracelet is a standard size. This is very untrue, I had a great experience at the shaneCo in Cupertino, this place is horrible. Because of her terrible service, I'll never go back. If she works for commission I have no idea how a person like her can make any money. They need to train these people. Save your money and go get else where. They don't deserve your business. read more

This review is about a month or so late...I kept forgetting to write it. But it is important enough for me to remember because I am very upset about my last encounter with shane co. I bought a couple of things here but most importantly I bought my wife's engagement ring here. That is something you cannot replace and if you do it better be the same! My wife went in there to get her ring and necklace cleaned. When she received it she didnt think much of it and glanced at it and put it back in the box and called it good. When she brought it back I looked at it before I put it in my safe (she doesn't wear jewelry due to her line of work only during special times...so all her stuff no matter how old all look new) both rings came back MISSHAPEN, LOPSIDED AND MISSING A SMALL DIAMOND! And her necklace was SCRATCHED....that was not how it left the house because I handed it to her and it was not like that. Now this all happened within 20 min at the store. So the manager was saying that there are no tools or anything there that can cause that to happen where the cleaning takes place. So pretty much saying it wasn't them. Passed me on to a worker there that actually was very pleasant and tried to help me because I was very upset. So I sent the rings and necklace back. TWICE! and still the rings are MISSHAPEN and LOPSIDED. Where the diamond was missing, it was replaced but the setting looks different so it makes it look ugly. It doesn't match the other settings next to it. On the main ring it is still LOPSIDED! I am just so frustrated with them. I send it in and it comes back the same. Twice! The necklace came back ok. This ring is something SPECIAL I got for my wife when we got engaged and I picked Shane co because the service was good. Now everytime me or my wife see it we get upset. Shane co took something special and ruined it. I sent it in twice and it didnt come back fixed properly. I am definitely not satisfied. Thank you Shane Co for ruining a once in a lifetime gift to my wife. I will never purchase anything here again and strongly urge you not to also. They will be nice when they collect the money, offer you a bottle of water, etc. but it's the after that is also very important. read more

We went into Shane Co with out any expectations but left with 3 beautiful unique rings for our big day! Isaiah Thomas was so helpful and patient throughout the whole experience! He has amazing taste and I would recommend him to everyone! read more

My husband got my engagement ring here! Love my ring however they tell you you can bring it anytime for cleaning and every time I do I have to wait at least 15-20 minutes to even be greeted. This is not good costumer service at least tell your employees to acknowledge the customer instead of just walking around and letting people stand there without even saying hi. read more

Reggie helped us find the perfect wedding bands for my engagement ring also purchased at Shane co. I'm all about simplicity and symmetry. We chose two matching bands! Not what I was expecting but it's beautiful and one of a kind! He was patient and helpful and never pushy. He even laughed when I suggested that they add some images of older folks getting engaged/ married to their in store displays. Cannot wait to say our vows and wear those beautiful rings! Thanks so much! read more

We have been shopping Shane Co for last 30 years. They always had great service and product but our recent encounter was AMAZING! Wish I could give more than 5 stars for the exceptional service from Cynthia and Donna in Sales, and Ryan the jeweler. I worked with Cynthia once when I went in to look at settings for my emerald. I only mentioned she was helping me when I called back to see if alternative settings I saw online were in stock. she called me back quickly to tell me she had ordered the one they did not have and holding the others. She assigned Donna to assist me with further needs. Donna was always quick following up when I called. She and another associate even pulled additional settings so I have more to choose from when I go in. After I picked a setting, she stayed past her time to make sure I was taken care of and clarified I could return it even after all the custom work if I was unhappy. As emeralds are fragile, setting it was at my own risk. However, Ryan the jeweler came out and spent about 15 minutes with me. He inspected the stone and setting, talked about how I wanted it set, and what he will do. I felt more at ease after that as he clearly knew what he was doing. The ring came out better than I expected. Ryan changed out the original mount and used jeweler skills so that my stone with a bulgy bottom sat almost flush with the top for better protection (like I wanted). The quality and design of the halo setting made the emerald look larger and more vibrant than when it was in a tiffany-type mount. On top of the great service, the setting and work is guaranteed forever (with inspections) against any stones including my emerald falling out. Resizing is always free, even to go bigger. Those are things you don't get with most others. So happy to have Shane Co. near me. read more