Been coming here for over 9years. Everyone has always been very helpful. Never had a bad experience. Great jewelry selection!! Excellent customer service. read more

We bought our ring at the Shane Co in Cupertino but came here over the weekend for a cleaning and 6 month inspection! This location and the people here are way more friendly and informative than the one in Cupertino. I will continue my business with this Walnut Creek location. read more

Loved the excellent Customer Service provided to my fiancé and I. Jordan was AMAZING!!! He took excellent care of us! First impression of him: Friendly, warm, professional, patient, and knowledgable. He gave me his full attention (all while being able to acknowledge and be available for other customers), he allowed me to choose exactly what I felt was perfect for me! I am extremely happy with my ring!!!! Thanks Jordan! :) Kelli Preston IMG_0296.JPG.jpeg read more

Shane Co. has become our new jewelry store, and while we go only once a year or so, we have always received excellent service. Just this month, Lee and Jordan were able to make a long time wish come true. Though Shane didn't offer quite what I wanted ready made, Lee came up with a great solution to the problem. Pearl necklaces only come in certain lengths, and it looked like I simply wasn't going to have a 34" option. Lee suggested buying a necklace and two bracelets that could then be restrung into one strand. No other jewelry store in the area offered this or any other solution-and we looked. Thank you Lee and Jordan! read more

This is my review for my overall experience for my first and second visit to Shane Co. and I have nothing but good things to say. The staff here is just amazing. They are the kindest, most down to earth people I have ever had the pleasure of working with. I already knew what I wanted when I got there and they helped me right away. My first visit was with Sara and she was just a darling. On my second visit, I met with Shalaine and Jess (manager) and they were both great! They even took into consideration the little tid bit that I shared with them in regards to hating my first name and immediately started calling me by my middle name which is what I had told them I was going to be using once I got married. It just showed me how much they really want to make you feel welcomed and heard. Definitely coming back here for my upgrades. read more

I brought my jewelry in to be cleaned, and Clarice was very friendly and customer oriented. She had a lot of knowledge when it came to jewelry. You should always ask for her. You will have a awesome experience. read more

Omar helped us find a wedding band. There were no high pressure tactics or attempts to upsell. He was friendly and knowledgeable. It didn't feel like he worked on commission. I would recommend this store. read more

Great customer service. No pressure sales. Lifetime warranty for their rings (if you come in twice a year to have the item cleaned and inspected). They definitely have a large selection of rings and stones.. I highly recommend them! read more

My boyfriend and I went to Shane Co. to browse engagement rings and wedding bands. We were not well-versed on all the jewelry jargon; however, the sales associate, Bryan, was extremely patient and took time to educate us. Bryan not only knew the technical aspects of all the choices, but was able to clearly convey the advantages of buying rings from Shane Co. (such as, enrollment in the Wedding Club, layaway, etc.). He described general buying trends he observed as well as his own personal opinion, while also taking into consideration our preferences. He was charismatic and personable, making a genuine effort to get to know us. It never felt like he was just trying to make a sale. Overall, the service was great! We would definitely come here again and recommend this location to anyone! read more

I wanted to write this review because I have dealt with Shane Co. Several times and each time has been nothing but Fantastic!! The last several times I have been working with Jordan B. Who is such a professional, knowledgeable guy who listens to you and what YOU are looking for!! He has such great taste and always led me to the ring I was describing to him :). And with his help, I found that PERFECT ring. They even allowed me to bring in a Sapphire of mine to use instead of one of theirs. It was saving me money but also I was giving her a part of me :) My girlfriend and I both changed our minds about what we gave each other and went back in to see Jordan! He was so understanding and, again, he helped us figure out both our dream wedding sets :). He got it to the tee!! Our engagement rings are a bit similar with Sapphire centers. But we definitely wanted matching bands and he made it happen!!! We are so very happy with all of Jordan's patient's, expertise, and warm personality with our beautiful wedding ring sets. I would highly recommend visiting Shane Co. Experience all the beautiful jewelry they offer and learn about their incredible philosophy and policy Shane Co. stands Behind! Thank you again so much Jordan! We will definitely see you soon!! read more

Wonderful shopping experience with one of the sales associates. Will definitely get another diamond ring from Shane in the future.

so my lovely fiance got my engagement ring here long ago, and i finally stopped in end of the year to have it sized down a tad...the first associate i dealt with was off putting to say the least. i dont know why she thought she could help us and another guy she was already assisting at the same time... additionally, she said they don't do quarter ring sizing. i have a 7 and a 6 3/4 would be perfect, but she said they would only do a 6 1/2. this is when my fiance stepped in and was like, you're gonna do this ring right and size it to what she needs! i didn't have the nerve, but it was great he could stand up to her. so that was a rough start. somehow another sales lady (a lovely Russian lady,) took over homegirl's transaction so now we had this nice new lady helping us and answering our questions. so we're considering switching out the engagement band bc i want the eventual wedding band to be flush against the engagement ring...which with the current selection won't happen. so we're considering that and if so, we now know what will happen if we take the plunge! disappointing men's ring selection IMO. my fiance was happy picking out the ring and felt informed and at ease since he'd never gone elsewhere ring shopping nor had any experience with engagement rings and jewelers! we know about half a dozen people who got their engagement/wedding bands here so if that's not saying something... ;) read more

I went into shane&co on Saturday to look at wedding bands. I was assisted by a woman working there. This woman had terrible customer service. When I said I did not like a ring, she told me we have way different tastes in a rude tone. She kept showing me her personal ring and was not showing me the styles I liked. When I said I wanted to search around other stores before buying one there, she gave me information that these rings don't last long and I'll probably lose my chance at getting that ring I want. She took my info (I have yet to receive any emails) as I was walking out, I told my family how I saw a ring similar online. The man working at the front stopped me to tell me how I should not buy from them. I think the customer service was rude and pushy. I don't care about the rings value, I want quality and something I like. My ring is not going to be sold. It it going to sit on my finger. Not a professional way to handle a business. read more

Had some problems with my first ring and Derya the manager was absolutely amazing! She got us a new ring and was so kind and sweet and very patience with me trying to find a new ring! Will be returning for future purchases just because of how awesome Derya was with us! read more

Excellent Engagement Ring Buying Experience!! First of all very-very good and well-trained staff. They have different staff to show different pieces of the ring (each having their own expertise in the area). The process of selecting a diamond through 4Cs is as practical as it is interesting: Very helpful in selecting the right diamond for the set budget. Michael and Christian helped through our process and they did an excellent job! Most important part: Lifetime Warranty and Free Lifetime service! read more

Went the shane co. after driving all over the bay area trying to save a buck or two on a diamond ring. After seeing diamond after diamond with enough coal in them to power the titanic i came into the Walnut Creek store expecting to see more of the same. I was wrong. They had a great supply of diamonds that were much more stunning than anything i had seen before. The only thing better then the selection was the patience and knowledge of the staff. Mohammed was great. He was super laid back and told me just to find something that i liked and that he could work from there to find something the i could afford and be happy to give as a present. In the service department Nataline was very helpful with showing me how to set up my lay away payments (im a poor young man, thats why i was shopping for a deal). Her and the rest of the ladies in the back were very very nice and upbeat. Nataline even gave me a few free pens to take back to work. If you live in the east bay and need to buy jewelry i would highly advise you to try them. read more

Recently bought an engagement ring here for my fiancee and had a wonderful experience. Great parking, classy, well lit showroom, and sales associate Ben was fantastic. He worked with us to find the perfect ring without annoying me out of the store or pressuring my fiancee into a blinged out ice skating rink. We went to a lot of other jewelers in the Bay on this ring buying adventure and I can say confidently that Shane Co. gave us the best overall experience that will keep us coming back to further dent my wallet. read more

Let me say that for the longest time, Shane Co is the only jewelry store that I both trust and can afford. My now husband bought my beautiful ice blue sapphire engagement ring at their location in Scottsdale, Arizona. When we needed to have our rings cleaned and polished after we moved to northern California we decided to go to the Walnut Creek location because it was the closest. First, we called to make sure we could go, drop off our rings, pick them up later in the day and go home without having to make a second trip (something I've done before at the Scottsdale location without any problems). The person my husband spoke with was very dull and not very helpful. They made it very clear that it was a hassle to expect to get it back the same day, even after explaining that we were driving over an hour each way to get there. Eventually we were able to get an 'appointment' to drop off our rings (two simple, white gold bands and one sapphire solitare). We go in at our appointed time and the sales people there had no idea what we were talking about in having an appointment and that we had been told we could pick up our rings in an hour. We had to explain multiple times that we had traveled some ways to be there and it was not possible for us to come back the next day (a Monday). Again, we were able to get them to take our rings for cleaning and polishing and they would call us when they were done, but it took quite a bit of convincing. We spent the time wandering around the Walnut Creek area, waiting for the phone call. It took almost 2 hours. My brother in law worked at a jewelry store in college, the whole process doesn't take that long and they weren't that busy when we were in there. When we picked up our rings, again the service left us with an impression that we were a hassle and a waste of their time. What really surprised me is that it was *such* a 180 from my previous experiences with Shane Co (Scottsdale location, on the phone and online). At the Scottsdale location they have water bottles & cookies for you, they welcome you, no pressure, very helpful and never rude. They even stayed open 10 minutes late so that I could pick up my cleaned & polished engagement ring without having to come back the next day. *That* is service, going above and beyond what could be reasonably expected. The Walnut Creek location was such a departure from all I had experienced with Shane Co that I'm still in shock. I have a friend whose jeweler won't clean & inspect her wedding set without her having to pay for it, she works in San Ramon so the Walnut Creek location would be great for her to drop off her ring and then pick it up but I flat out told her not to bother going there, I don't want her to have the same experience I had. We still use Shane Co, but we travel to the Roseville location rather than deal with the rude sales people at Walnut Creek. read more

My fiancé purchased my engagement ring here and he loved the level of service he received from Rhonda. After he proposed we went in to get my ring resized and Sean was the one who helped us, he was very professional and super helpful. We left the ring there and picked it up a few days later, I had never had a ring sized before so I felt a little unsure about how small we had sized the ring I kept thinking my finger would turn purple and fall off to we went back in to possibly get it sized again but bigger and again Sean level of customer service was excellent he gave me lots of good tips and made me feel confident about the size of my ring and I ended up not changing it. Sean was right the fit is perfect. We will be going back soon to purchase our wedding bands (which Sean already helped us pick). Thank you again Sean for all you awesome help!!! =) read more

Ardalan Shakeri was great!! He was the gentlemen who assisted me when I went in to Shane Co. for my 6 month wedding ring cleaning. He was able to have my engagement ring and wedding band cleaned in about 15 minutes and mentioned how my white gold engagement ring needed to be re-dipped. He explained the entire free process. I left my ring with them for 5 days and when I picked it up, it sparkled like new! Thank you Ardalan for your amazing customer service! read more

I have bought too much stuff here first of all. They always help me out and I always am happy with my purchases. The quality is great and I don't have to worry that I am getting ripped off. And the return and by back policy is great! Never any issues. Just a great place to buy jewelry. read more

I cannot speak highly enough about the Shane Co. I have a wedding ring that was purchased 34 years ago from the Shane Co., and I recently lost the center diamond. I had not had my ring checked in a long time, so it was my fault that I did not realize a couple of the prongs were broken at the tip. I called the Shane Co. to simply ask them if they could help me with getting a new center diamond, and was VERY surprised to hear them say that they would replace the diamond for free. We were not expecting them to replace it for free. My husband and I went to the Walnut Creek store, and sure enough, they replaced my center diamond with a new diamond of equal quality. I now have my beautiful, sentimental, wedding ring again, and my husband and I are truly grateful to the Shane Co. for their help. We have always had good things to say about the process of purchasing my ring 34 years ago, and we continue to be impressed by the Shane Co. Thank you. Terri and Brad Dyer read more

My fiancee and I recently got engaged. We went to Shane Co to get a new setting for the engagement ring. My fiancee did not know what style she wanted and Katie was very patient and helpful. She pulled out many different styles to start getting a sense of what she liked and what she didn't. I felt like she tried on every ring in the store! She was even able to get a loose diamond to show us what the settings look like if the diamond was set since the diamond was an oval shape and hard to find pictures or examples online or in stores. We were able to find a new setting for the engagement ring and our wedding bands. The whole process took over 2 hours and Katie helped us through it every minute! read more

This rating is in regards to the process of doing business with this store. The staff I've encountered at Walnut Creek Shane Co are always very warm and friendly. 1) The most frustrating thing when I go in here to have my engagement ring cleaned or repaired is the number of things we have to go through to "find" me in the system. It is always a problem and it is ridiculous. We bought my engagement ring from Shane Co in Broomfield, CO 11 year ago. In my multiple visits to the Walnut Creek Shane Co, I have been unable to get my address successfully updated to our CA address and we go through about 15 steps before "finding" me and my ring in the system. Every single time. 2) I've been trying to buy a pair of diamond stud earrings in my last four visits to this store. I am replacing a pair that I have lost one of, and frankly this isn't a monumental or particularly meaningful purchase to me. It's just something that I need to get done so I stop walking around with one diamond stud in my "second" pierced holes of my ears. I realize that the vast majority of people shopping in Shane Co are likely making significant purchases that are very meaningful for them. Between waiting to be helped (and sometimes choosing not to wait), this has been a months-long process because I don't get to Walnut Creek very often. Joacquim (spelling potentially incorrect) has been wonderful on the two occasions he has helped me. On my last visit in May, I ran out of time after going through the lengthy process of finding my engagement ring in their system and leaving it for repair. So I left without new earrings. Yesterday, I went back to pick up my ring and try to buy them again. I was happy to see this same young man was to help me yesterday. Within moments of trying on two different options and asking him a couple of questions, I had made my decision on the pair of earrings I wanted to buy. In all it was about a 2-3 minute process to that point. Then he needed to get them cleaned and boxed for purchase - I understand, I appreciate it - but it takes a few minutes. He noticed the back on one wasn't quite secure, so he sought out a different back. I understand it, I appreciate it, but there were a few more minutes. Then, I was escorted to the line in back to actually purchase the earrings. I have been in this line before when dropping off or picking up my ring and frankly have no choice but to wait since I live nearly an hour away. Yesterday, there appeared to be only one person handling this desk and she was at the window across the aisle discussing something with the people who work on the jewelry. When she saw that yet another person was being added to the already-long line (at least 5 separate transactions appeared to be ahead of me) she apologized and said she'd be with us in just a couple of minutes. Since she looked directly at me when she said it, I inquired if she thought she'd get through the line in a couple minutes or would start on the line in a couple minutes. She clarified that by the time she got to me, it would be "probably 15 minutes, at least". I thanked her and said I would purchase my earrings another day and turned to leave. She asked if I was sure and I said that I was. Joacquim was on his way back to check on me because I had indicated if there was a long wait, that I was sorry but I wouldn't be waiting. He offered to try to find someone to help me. It was not my goal to "cut" in the line and have someone help me because I wasn't willing to wait or seemed to be much more impatient than the customers in front of me. I wasn't trying to infer my time is any more valuable than anyone else's. What he needed to find was a second, possibly third, person to begin working on this line from the front and help people complete their transactions. I thanked him and left. Again, every single Shane Co person was courteous, I was polite throughout. The back vs. front process and division of duties in this store seems inefficient and is a turnoff to this customer every single time. After spending days or weeks or months shopping for an engagement ring, what a drag to have to stand in a line like the grocery store to make a purchase that may take one, two, three months of your salary?? I didn't even want to do it for a $1200 pair of earrings. When we purchased my engagement ring at the Colorado Shane Co, the entire transaction was between us and our salesperson. The process of dropping and picking up jewelry was quick and efficient at Shane Co in CO. I don't understand why this store can't get that down. At the very least, have a manager or someone to intervene quickly when this line in back becomes more than 1-2 people deep. read more

I've been a fan of Shane Co for years but recently, I've been really annoyed with the Walnut Creek location. I'll preface this review with a little back ground history: My boyfriend gave me a nice pair of diamond solitaire earrings on our 2nd anniversary and every couple years we take them in and trade them in for a larger size. We've always had really great experiences with the company so I wasn't surprised to find out that is where my boyfriend bought my engagement ring. I also bought a pearl necklace there a few years ago and the pearls cut through the strand so I took them in for the free repair and it took WEEKS longer than they estimated it would take to repair. And it broke again the first time I wore it after getting it back. For practical and sentimental reasons, I don't want to be separated from my engagement ring for that long. So I called and asked how long it would take to get my ring re-sized and the girl on the phone told me 4 days. I explained that I didn't want to wait that long because it was an engagement ring and asked if there was any way to make it faster and she told me "that's how long it takes". Really? Because I'm pretty sure it doesn't take your jeweler four days to stretch the metal a half size bigger. I have a hunch my lovely, sentimental ring with a family heirloom diamond would probably just sit on the shelf until someone got a round to it. When I explained my concerns based on my experiences getting my necklace fixed, she told me "there must have been something wrong with the necklace that they discovered which is why it took longer." No. Every time they called me to say it was going to take longer they said it was because they were "backed up" not that there was some major flaw, only discovered after taking the necklace apart that required many more weeks of work. So I took my pearl necklace in to be fixed *again* and also got fitted for the right size ring. When I explained that I didn't want to be apart from my ring, the sales girl told me she could make an appointment for me to come in and wait while they did it. (?) Umm, thanks phone-girl for telling me and allowing me to make that appointment over the phone and saving me a trip down there. On the bright side, instead of f*cking around with re-stringing the pearls again, they just traded out my old necklace for a new one. Hopefully my appointment next week will restore my once fervent love of Shane Co. read more

Ronda at Shane Co is amazing -- she is incredibly helpful, really gets an idea of what your personal style and tastes are, and will go above and beyond for you. My fiance and I had a great experience at Shane Co., they take the stress out of the process of buying a ring. We'll definitely be going back for our wedding bands! read more

People: The employees here have always been genuinely friendly to my wife and I, very helpful, and we never feel pressured, rushed, ignored, or being spoken to condescendingly unlike many other retail shopping experiences. I really appreciate the positive feeling I have whenever visiting this location. Service: I bought our wedding bands here several years ago, and I have come back twice to have the rings polished. Each time, it was really fast, and our rings came back looking practically new. I don't mind that it can take a day turn around to clean, but since I live over 30 minutes away they offered to expedite the cleaning for the same day. While I didn't expect it, or assume that they can do it every time going forward, it was awesome to be given that level of service. They saved me an hour of round trip driving, and for that I'll come back when it's time to upgrade my band to platinum. Price: We shopped around for months for the right wedding bands, and we ended here because they weren't overpriced, or tacky looking. We picked very classic styles, paid a reasonable amount, and when the time comes to upgrade for our 5 year anniversary we will be back. Thanks Walnut Creek Shane Co! You've earned a loyal customer. read more

I'm pretty freakin' happy with my experience with Shane Company. I mean, I wasn't super excited about going in there to buy a ring because I like to patronize local businesses whenever possible, but I had gone on their website just to take a peek at what they had in terms of women's wedding rings and bam, right at the top of the list was one I fell in love with. My fiance and I went in there to try some on and see if they had the one I wanted. He didn't find any he liked and they didn't have the one I wanted at their store, but they said they'd order it from Salt Lake City and I just had to put a refundable $50 deposit on it. So I did that and it came in two days later. I went back to try it on and sure enough, it was perfect. So I just had to get it. And it was only $250! I mean, for a wedding ring, I think that's a pretty good price. It doesn't have any diamonds on it, it's just white gold with designs etched in, but it really matches my engagement ring that came from Pave quite nicely. All the customer service was nice - the lady remembered me when I came back in with my friend after the ring arrived. I'm very happy with my purchase and the whole experience. The only kind of annoying thing is that in order to keep the warranty on it, I'm supposed to bring it in every six months to have it cleaned. That seems excessive to me. Six months for the rest of my life? Seriously? And I live in Oakland - Walnut Creek is not exactly convenient. When I balked at that, the salesman said it's not a hard six months, it can be like six-nine, and he's never seen anyone toss out a warranty because someone didn't come at six months. So we'll see. I figure whenever I'm in the area, I'll stop in for a cleaning. I also would have to bring in my papers for it though, because they actually write down when you came in - they keep track. So that's kind of annoying too, because what if I'm just in the area and I didn't think ahead to find the papers, ten years from now when they've been thrown in a drawer somewhere? Hmmm. Maybe I should give them four stars instead of five. (I had five stars originally) Anyway, so that's the only annoying thing about it. I'm not too worried though. read more

I have never been to Shane Co. however my father recommended going here to have my mother's wedding ring sized, cleaned, etc. This ring is so very special because the main diamond was passed down through two generations and not only that my mother passed away from cancer. As you expect I felt, all kinds of emotions and that's when I met employee Mason. Right away he was a wealth of information and made me feel comfortable leaving my ring in their care. I was given his full attention and he made feel like a valued customer that he has known for years. I have to say the few times going in the store, he was the only one the was genuine, payed attention when anyone was in the store, while some (employees) just walked around not saying anything and looking at me (no smiling, etc.) Mason is the only reason for the 5 stars and in picking up my ring they forgot to sauter the ring. The request was on the instructions from Mason but he quickly resolved the issue and even gave me chocolates to go home with. Thank you Mason for being apart of this emotional experience and guidance to the ultimate reward of my moms ring coming out beautifully done!!! read more

My fiance went in to get his ring resized. The ring is not a Shane Co. ring, but the staff was helpful, quick, and friendly. He said Ben V. and Nataline J. were great! read more

This review is not based on my purchase of an engagement ring almost 5 years ago.... I'm sure I would have given it 4 or 5 stars then. Instead, this is based on the fact that they've stood by their warranty without it costing us a penny and without any stress on our part. My wife lost the diamond from her ring, and we have no idea where it happened, or even the exact day or time. We called up Shane Co, and they sent out a pre-paid mailer with instructions. Ring was sent in, and a few days later, the ring was returned with a diamond to the same specs as the original. Not sure how anybody could be less than 100% satisfied with that! read more

Go and see Philippe, he is great. He is not only really really friendly but he gets that you are there to find the best thing in your vision for your price. He makes you feel very special and unique and he doesn't make you feel bad about your budget. He will bring you so many choices and help you to pick the right one. I absolutely love my diamond engagement ring and my wedding band matches perfect. It looks like the high end designer rings that you see the ads for on Facebook for a fraction of the cost. read more

Derya is amazing! She helped me find the perfect gifts for my mom, and to be mother-in-law. If you need to find something for someone special, go visit the lovely turkish beauty Derya at shane co. walnut creek! read more

Like everyone else in the Bay Area, I've heard countless ads about Shane Co. and how amazing it is. I came in doubtful that it would live up to the hype, but I'm happy to say that Ardalan proved me wrong almost instantly. The prices are great and the service is better, not to mention the beautiful pieces they had in store. I will definitely be back in the future! read more

Reggie Johnson is the man!!! Thank you so much brother my soon to be wife is goin to be very happy!!! Thank you recommend to everybody to go here!!! read more

My now fiancee and I began our search for her engagement ring in late October of 2012, searching a variety of different stores at malls and outlets. The one common thing we found at all of the locations was that the customer service was lacking, very pushy, attempting to gather as much personal information from you as possible so they could call, sometimes daily asking when you would be back. So being at a point of no return in this process we walked into Shane Company Cupertino and were refreshed with the vibe in the store. We were greeted immediately and spent two hours with the sales representative. We weren't able to find the exact style she wanted at this location so we decided to explore other Shane Company locations. Which brings us to Shane Company of Walnut Creek. We walked in and were greeted by a very friendly and experienced staff that was willing to take the time to explain every detail of the ring purchasing and selecting process. At no time did we feel like we had to make the purchase at Shane Company and we were never made to feel like we only represented dollar signs in the sales representatives paycheck. Actually while taking part in this process we found out that the sales representatives don't work on commission so you don't get that push to buy and even have multiple representatives looking to find you the best selection possible! We had the pleasure of working with Sarah who we later determined was actually the Store Manager. I do not have words to express the gratitude and thanks that I have for Sarah and the service that she provided during this process. We spent close to 4 hours selecting the ring/setting and she was with us every step of the way. Her staffed stepped in multiple times when she had to step away for managerial issues and then returned right back. After the setting/ring was selected Sarah and I then worked together on multiple separate occasion to select the perfect loose diamond for the ring while taking into consideration my price range and my ideals. Sarah brought in loose diamonds from multiple other stores and we spent close to 10 hours and 4 visits selecting the perfect diamond. Sarah took the time to help me to understand all aspects of selecting a diamond and narrowed down my ideals perfectly. The diamond was then custom set by the jeweler in store, with some specifics that were needed cause of my fiancee profession. I picked up the ring and I was absolutely speechless which is pretty hard for an Italian to say! I could not have asked for a more exquisite piece of jewelry, they far exceeded all of my expectations and are truly a class act at this location. A huge thank you to Sarah and her staff for all of the hours and hard work, you are truly a elite group of individuals who understand all aspects of true customer service and satisfaction. My fiancee could not be happier with the final product and is overwhelmed with positive comments from friends, family and strangers on the beauty of the ring. Your truly are diamond experts and I will refer as many people as possible to this store because of the positive experiences we have shared. read more

I recently purchased my fiance's engagement ring here and Shane Co and its staff really helped make this process easier and a lot less stressful. I came in late last week looking for a ring and they took care of me the whole way. Even though I came in last minute, they made sure I would get the ring before Christmas for my Christmas proposal. The sales associate - Omar, was patient with me the whole time during the selection process. I easily was there for 3+ hours trying to figure this thing out and Omar didn't rush me at all. He provided me with excellent diamond & ring knowledge for me to choose the perfect engagement ring. I'll definitely be heading back here for our wedding bands! read more

Very friendly service walked in and out in 25 minutes worth exactly what we wanted. They have a expansive variety. Store was cleanly layed out and reasonably priced read more

I have never had the same salesperson help me when ever I visit this place but have always been taken good care of. Above and beyond taken care of. I love how they educate you on the different diamonds and there cut and clarity. Makes me feel empowered cause I believe I am making the best decision for me. They are never pushy and have never hesitated to meet my demands (no matter how many times I may change my mind in the middle of the process). For me, it is not about the price but more about how I feel when I leave the store. "did I make the right choice?" or "did I spend too much". Those are thoughts that have never entered my brain. read more

Derya is absolutely fantastic! She was so wonderful and incredible to work with. More than once my original engagement ring broke due to my line of work. My fiance and I were heart broken. When we went in the last time to have it repaired (for free every time, might I add) we met Derya. She was empathetic to our sadness and frustration, and offered to let us exchange my ring for something sturdier I could wear everyday while I work. She was patient, exchanged emails over weeks of me going back and forth on what new ring I wanted, and had several setting brought in from other Shane Co. locations. In the end, we found the perfect new ring for me! We couldn't be happier! It's all thanks to Derya, we couldn't have done it without her. We highly recommend Shane Co.! read more