We took her car and sold to Carmax cash for $6,000 more than they offered for trade in. Went to Bell Honda and recurved 3.5% interest payments of $230 a month . Please do homework. read more

Do not buy a used car here. We had paperwork signed for a car, then they said they had showed us the wrong car, then told us it was $2500 more! Bait and switch. read more

Service department only: Completely lacking in communication and follow through. Came for an oil change and everything went well. Except my quoted hour turned into almost two and half hours. Missed an appointment with no communication during as to why it was taking so long. It's extremely easy to just walk over to the waiting area that's 50 feet away and explain there was an issue with a lift. Two days later my sunroof stops working entirely. Coincidence probably. Then I come in to have them look at it with the promise of a shuttle to take me to the gym while they look at it. So I wait in the customer lounge while they get a shuttle. An hour later I walk back over to the service office and they radio for a someone to go get a shuttle for me. So I decide to wait in the office. Then they tell me to take my car and bring it back another day when they can have more time. Complete lack of respect for my time. read more

This is absolutely the most terrible dealership to purchase from and they have no integrity. AGAIN!!! LISTEN TO THE NEGATIVE REVIEWS!! THEY ARE TRUE!!! Not only do they sell lemons, but they do not stand behind the quality of vehicles they sell. If you purchase a vehicle from them and within 30 days it breaks down, they will tell you they will service it for you but they're going to charge you. DO NOT BUY FROM THEM as they DO NOT TRULY CARE ABOUT THEIR CUSTOMERS!!! They live behind a lie to bring you in and only really care about fattening their pockets. THEY ARE THE EPITOME of why car salesman get a bad reputation. If you want to be taken advantage of with your hard earned money and purchase an unreliable vehicle, this is the place for you. I am letting people know on every platform how vile they are as a dealership! PLEASE STAY AWAY AT ALL COSTS!!!! read more

Don't waste your time! There are plenty of other Honda dealers in the valley that would gladly take your business and treat you with prompt and courteous service. Me and my wife spent close to two hours working with the salesman and were undecided between a 2019 and a 2020 Honda Civic . We were already preapproved for a car loan by Capital One and told him we would make our decision and get back to him the next day. Next Morning, I texted him (at his preference) at 11:30 in the morning to let him know we were ready to purchase the 2020 and made an offer on the car. After not receiving a response till 3:00 pm, called him on the phone. He said he was busy with a customer and would call me back in 5 minutes. Never received a call back and called the sales manager an hour later and received a cold shoulder from him. Taking my business to Superstition Honda. read more

This rating is based on the service department. I have not taken my car here in years, because there was always some unexpected "problem" with my car and I could never get out of there for hundreds more than I planned on spending. Found another repair shop which is courteous and honest and haven't looked back since..until I got a recall notice for one of my airbags and had to come back. I scheduled an appointment and drove in right on time. One guy at a podium just stood there and stared at me as I waited in my car for someone to help me. No one came out of any of the glass offices, and I know at least 4 people saw me drive in and wait. Finally, after ten minutes, I had to wander through the offices in search of someone to help me. The nice shuttle driver took me back to my house. The service was supposed to be done over an hour ago. They called to let me know they were finishing up, of course adding what additional services they recommend I get today...and no one has since called to let me know when I'm being picked up to get my car. I had to call twice, once because I was disconnected. The service team didn't have any record of the status on my car or the shuttle. So frustrating. Hopefully I won't have any more reasons to visit this dealer because I have never had a good experience here. It's disorganized and the whole team is in need of some customer service basic skills training. read more

I have used this business for 11 years. It was generally the same until my last 3 visits. I have a CRV with only 50k. I have driven CRV's since 2010. I always planned for a larger bill at 30k and 60k. No more. They want $500 for this and $500 for that every visit. I just went in for a oil change and paid almost $900 and they still want another $1000 for more stuff on my next visit I have a year of payments left. I will never buy another Honda or go here after this car is paid off and I sell it. read more

When you're shopping everyone is WONDERFUL! As soon as you leave it's a nightmare. I love my new car but regret buying it from Showcase. They were eager to sell me something but in such a rush to get me out because they were closing that they never went over all the features of my car, didn't give me the owner's manual, they didn't even get the title for my trade in. The Finance Dept failed to explain I'd have a double payment the first month- a DOUBLE payment during the holidays! I called my sales rep the day after I got my car, with questions about it since I don't have a manual & to see if he found the cargo tray he said he'd throw in, no call back. Someone else called though, saying they didn't have my title. I asked her to check with the rep because I was certain I'd given it to him. She said she'd call back if he didn't have it. No call back until 3 weeks later, the week of Thanksgiving, while I was in the middle of a move, demanding I either pay them $50 for a duplicate or find my title and come in ASAP. I got another phone call the next week, from a man claiming to work for the alarm company, he wanted to know if the alarm on my new car was activated. I called Showcase to ask if that was a legitimate call & to ask about the alarm I wasn't aware I had (no one went over that "feature") I left 2 messages & had to call a 3rd time before I spoke to anyone. Even trying to get my car in for my first oil change was an annoying experience. So much so that I'd rather pay someone else than get the first free one from them. The double payment deal was the final straw. Offering to buy me a cup of coffee for my troubles isn't enough & it's definitely not going to change my mind about this dealership. read more

If I can give this place a ZERO I would! Was told by Internet Scam Associates VIjayant Kamar and his Manager Andre Stokes that the payment was $408. Came in told me it's $652, then he had the nerve to tell me price is different. I guess your TrueCar account is about to go down. Enjoy scamming and screwing your "customers". Worst experience and I worked in the car business for 8 years. Total sham STAY FAR AWAY!!! read more

Showcase gets ZERO stars. My FOURTH sales rep, Shawn Snow, gets the star in this nightmare experience. Wish I worked with him on day 1. Got the car, not sure if it was worth the hassle or money. 18 Hrs (over 4 days) TOTAL at the dealership. Ridiculous. Their customer service rep Nique claims they're all about transparency, NOT, which is how I unknowingly ended up with a demo car instead of a new car. I was mislead, info was left out, the fact that it was a DEMO car was not mentioned until the day after, when I picked up the car. Why did I pick up the car the day after? Because my salesman, Rosco, blatantly lied during negotiation that I would be getting a Civic from another dealership, not the one sitting on the lot that had issues and was not running. Surprise! That's the one I got! During negotiation, I felt belittled (using salesman lingo & numbers at me knowing that as a first time new car buyer, I would not understand, briefly mentions car has 800 miles but strategically averts my attention to all the numbers and things), insulted (when Rosco tried to use Starbucks giftcards as part of the deal when he couldn't get me a lower payment - WTF! Who does that?!), bullied (when I wanted a higher value on my trade in but Rosco said no, saying that it needs 4 new tires & the paint was not good, this and that). There was also another salesman Greg, who didn't say much, but his presence still added to the uncomfortableness. My boyfriend was very vocal about being hungry for HOURS. "Oh you can get food after you sign this." Sign and he'd come back with more numbers. Sign, disappear, talk, sign, disappear. Food did not happen until about 7:30pm (our appt was at 2pm). WE told the sales guy to order a pizza for us. We were there from 2pm to 9pm. 7 hours of awfulness. I did not realize it is literally a fricking battle. Day 1 at honda (12/18/16): Negotiations w/ pushy salesman jerk Rosco and Greg. 7 Hours. Day 2 at honda (12/19/16): Pick up the car and NOW he mentions it's a demo car (driven by GMs, employees, GMs' wives, etc) but still considered a "new" car, not comfortable taking the car but Rosco keeps pushing it on me and assures me it's a perfect car. 2 Hours. Day 3 at honda (12/27/16): Go to car at lunch and car is LIFELESS. DEAD! The terminal post had popped off the battery. ON A NEW CAR? Various Icons now lit up on my dash. I go to dealership after work around 5:30pm. I take my car to service and while waiting was approached by this CS guy, Brian. We start talking and he notices that I'm not happy about my "brand new car." I explain my experience to him. He tries to talk me into another car. We do a walk around with salesman Eddie (which was not done for me on the Civic!) and test drive the Accord Hybrid. It's awesome, I like it! They get me pumped about the car and we start talking numbers. After 2 hours of this, they tell me that they cannot do the deal and switch cars for me. WHAT? ANOTHER 2-2.5 HRS WASTED. On the way home, called the CS operations mgr Naomi and left her a voicemail stating that I am extremely upset with my experience at Showcase Honda. So many let downs. The next day, after some phone tag, I told Naomi what would make me happy would be A) an actual NEW car because I felt I paid new car pricing, not demo pricing, B) get more money discounted from the price I'm paying, or C) get my trade in back. Naomi offered to write me a check of $150 for the 800 miles on the car and stated that they had already given me more for my trade and they are taking a $2600 loss on the car. That's cool, but it was really more about the awful experience that left a bad taste in my mouth. I set an appt with her the next day, though she sounded very reluctant to do so. 4th day at honda (12/30/16): 9AM - met w/ Naomi and reiterated some of my points. They could swap me out for the black Civic that I did NOT want. Passed a blue hatchback and asked for numbers on that. They couldn't figure out the numbers before I had to leave for work. I received no follow up on the numbers, and I ended up calling Showcase at about 4pm. They couldn't give me the hatch for what I wanted it for. I get down there at 5pm. Shawn tries to work more numbers & when that wouldn't work, I finally asked to simply get my trade in back. I waited for 10-15 min for the manager and finally got up to ask again. The mgr, April, was SO RUDE and made it very apparent than I was an irritation to her. Really an awful woman. Getting my trade in was impossible apparently. She accused me of wanting to see them loose money because of the price I wanted for the Hatch was too low! She also had the audacity to ask me to come back on Monday because they were so busy with customers. So am I no longer a valued customer or what?! They magically find a NEW car for me. The nightmare has ended and can finally feel good about my car. The end. 2 hr (am), 4.5 Hours (pm). Shop around, do your research. Learn from my mistakes. This middle finger is for you, April. read more

Showcase Honda - 7 hrs at Honda, made them buy us a pizza after complaining for hours that we wanted to go out to get food. - Car Dealers Near Me - Phoenix, Arizona

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It is incredible bad service when you need to get upgrades. First they tell you the parts had arrived. They found out later some parts were missing. Then tell you they need one more day. They found out the technician doesn't know how to install the parts and needs to be train my Honda headquarters. Then they tell you a rental car is available. There was no rental car after waiting for and hour like 20 miles away. Then they tell you they will pick you up after the car wash. It's being two hours waiting no pick up yet...advice don't do business with showcase or none of the dealers under Warren Buffet umbrella read more

If you wanna spend 500 every time you come to this Honda for oil change, this is it. Every time I came here they always told me I have to fix things and it usually will be around 500. I did not get a Honda to have this high maintenance. This is my last Honda car. read more

Do not attempt to buy a car from this dealership, there is no communication between sales and finance. Sales promises one thing and finance cannot deliver. Salesmen are experts with inflated promises, and lack of transparency in their repertoire of communication in addition to making the reason finance could not deliver the customers fault. Returned a car after 4 days of being led around one circle after another. In addition they tack on an extra 3k of dealer add-ons as a money making scheme, that is off loaded to the consumer. They are the reason car salesmen have about the same level of trust worthiness of an some lower class attorneys. read more

Just bought a new (used) car from Showcase used cars, and after an electrical issue was discovered on it after getting it home, they stepped up to the plate! Was hoping the issue would reset/go away or hopefully a minor issue, but I was wrong - it was a major issue, entailing $5000 worth of repair charges. After working with service, they hooked me up with a rental while my car was in the shop for a week. Then, after deciding not to fix the vehicle, Showcase brought in a similar vehicle with lower miles, which had a few more options as well. From sales, to service, to management - they helped me out! Thanks to Rob P., Tim, Jesus, Wade and everyone else who pitched in! read more

Went in to get a replacement for a door lock remote for my Pilot. When the guy at the parts desk told me it would cost $118, I told him that was ridiculous. He then told me he could do it for $89. Something wrong with this picture??? Evidently he was giving me the "pissed off guy" discount. This is why I have my Honda serviced at Coulter Cadillac across the street. read more

I purchased a used BMW i3 from Showcase Honda on 7/1/23. When going through the purchase process, I was sold an extended warranty for my used vehicle (smart considering BMWs are notoriously unreliable and costly with repairs). I was lead to believe that the warranty would cover electric vehicles even though it was primarily geared towards gas powered vehicles. On 4/12, 11 days after purchase, the AC stopped working and I took the vehicle in for diagnostics. The condenser unit had gone bad and should have been covered under the warranty I purchased. Turns out it wasn't and the dealership covered the cost ($5,000). On May 10 I was back at the dealership with an error code stating to check the drivetrain. During diagnostic they could not pinpoint the issue but did notice that the AC temperature gauge was broken. They replaced at a cost of $900. Fast forward to July and the car is again in the shop with an AC issue. Again it is not covered by the warranty and is expected to cost me $5,000 more. Adding up total repair costs since purchase the car has cost more in repairs than it is worth ($10,900). If I were you, I would steer all the way clear of this dealership. They are dishonest and over priced. I have opened a case with the BBB to investigate consumer fraud. read more

SHOWCASE HONDA PHOENIX, AZ This was the worst experience of my life hands-down! I purchased a vehicle put $3000 down 2 1/2 weeks later they decide to call me tell me I need to come into the office to sign some new paperwork that they got a better bank for my loan.... went into the office they tricked me and said let me fill up your gas tank for the inconvenience of coming down here then they proceeded to take the keys and then come in tell me that they're taking the car back. I later found out that it was because they had a better deal on the car they were pissed from day one that I found this car on auto trader for $7000 less than the listing price. And to top it all off they not only accuse me telling me that my paystub's were not sufficient enough for the bank I told them I could give them whatever documentation they needed they wouldn't hear it they wouldn't allow me to give them anything else and then the Director James who I will be going to the BBB and his higher up proceeded to steal my key fob that was left on the keys that I gave them from returning the vehicle. They have refused to return my personal property and ARE A SCUMBAG DEALERSHIP! Save your time, sanity , money and livelihood and GO SOMEWHERE ELSE! This place is a joke! I will be contacting police if need Be to obtain my personal property back. Disgusting display of professionalism! read more

I was going to buy an SUV that I saw on their website. Aaron McDonald was the gentleman I was in contact with. He explained the process of a $500 deposit/hold for the vehicle. Mr. McDonald emphasize that for any reason, I did not like this vehicle, the $500 would be refunded. He also strongly encouraged to take a thorough test drive. At the time of deposit, I thought that would be the vehicle for me. I was ready to buy it. But after the test drive, I realized that this particular vehicle would not suit my needs. Thank you so much Aaron McDonald for your professionalism, and being so courteous, and also putting up with my back-and-forth on my decision-making. I also had a short chat with the sales manager, Mike Fratto. Again, another professional/courteous and understanding of the customers needs encounter. Showcase Honda quickly refunded my $500 deposit. Experiencing this positive interaction with all of the staff at showcase Honda. I would not hesitate in the future to try to do business with them again. read more

I recently just purchased my 2021 Buick Encore from here. I love my car but I wish I could've purchased it somewhere else. I had a terrible experience with Rhinell the sales guy who just started 2 weeks ago and refused to listen to my needs. He scheduled me to come see a vehicle that wasn't even ready to be test driven, when it was time to talk numbers he completely disregarded my request and my needs. My spouse and I ultimately were going to walk out until I believe his name was Dave came to work numbers, although Dave was flexible he talked about his team if they were below him or incompetent. The best part was the new finance lady who was kind and knowledgeable. There was a crack in my tire that we had to ask to be fixed 3 different times. I had to come back 3 days later to get it fixed. When I finally went to pick up my vehicle, Ishmael, who knew nothing about my sale, helped. He was kind and then once I got my FOB it was clear it wasn't the full key, he stated he would order me a new key... its been two weeks and I still don't have a new key. I wouldn't recommend showcase honda to anyone I know and although I love my car I am sad that they are the ones who got the sale, cause not one of them deserve it. read more

I decided to purchase my lease because The amount I would be paying was going to be the same as what I was paying for my lease. A new lease would've been cheaper. The paperwork had to be re-done three different times and somehow during that process my payment amount increased by $75. I tried to meet with The sales rep, I called several times a week , notified their supervisor and I never had a call back to discuss my concerns. I recently bought my son a new car and we went to the Bell Toyota. They were wonderful. They literally scammed me. They refused to look through the paperwork to show the original document I signed. And I believe I dealt with the general sales manager. Fraudulent activity from the top. read more

Atul Sharma is a good salesman to go to. Great listener and very helpful. He's the reason I left with a car and added an extra star. The reason I'm still rating so low is I found everyone else to very much show they just want your money. After pulling some teeth I was able to get an affordable deal for myself. But they like to tip toe around your actual questions and drag out your purchase for as long as they can. I was explained an add on 3-4 times even after bluntly saying no to multiple times. I'm happy with my car but the purchasing process could have been better. read more

I purchased my car at Showcase and had a great experience, and take it in regularly for service/oil change, etc., and am impressed with their service and professionalism. Thank you! read more

do not trust these men and women here. they have smiles on only because they're profiting off of us. they're not in it to see your happiness. I bought my truck November 2023 and there was electrical issues with it from the start. they convinced me I needed their Gold warranty package. I told the lady "I just want basic stuff like if my battery dies or if the truck breaks down and I'm stranded on the side of the road." I'm a new mom with a toddler and this was all I wanted. they said "ok we can do the platinum package. seems a little more like that you want." so I did. and I don't remember how much that added onto my bill but it had a comma in it! so here I am this very day today and my battery died. I call them and not only am I transferred back and forth 5 times, they end up telling me "usually batteries aren't covered under any warranty. but I'll have the right person call you." then they transfer me one more time saying "it should be covered. let me find the right person to call you." so I wait. and wait. and wait. and finally someone calls... and they're confused as to what I want. and why I called. and why they have to call.... so I explain to them the whole story and they say "you know we don't actually have anything to do with that. I can have the right person call you back." I'm irate at this point. so we just decide "forget it! we will just go buy another one." then finally the guy calls back and confirms that the battery is not covered. this establishment, and ALL dealerships, should give a heads up like "just so you know it's not a new battery in the vehicle. we aren't sure how long the life is left in it." but zero warning. just "the car fax are great. no issues. here's your truck." So if you're a woman. A mom. do not buy from these shady people. they Do not disclose anything. Not to mention 3 months into owning this vehicle, there was electrical issues that they said "we can't fix that. We'd have to call in a guy to diagnose it and there's a fee for that." ~400$ worth of a few. Why should I have to pay for issues in a truck that you promised me had no issues?... so unless you like not being told the whole truth about your vehicles, don't go here. Ever. Thanks Robert Powell, Steve, and Johnathan for absolutely nothing... read more

Absolutely the worse car buying experience I have ever had. I took my car in for servicing and was basically held hostage by a over zealous salesperson. I was upfront and honest with him about my current situation and did not think I could be approved. He swore he could push it thru and annoyingly kept on pushing. Nicholas continued to oversell me many times on this car. He lied about the car getting 40 miles to the gallon. It gets 20. I told him the amount I was comfortable and able to put down as a down payment and he doubled it telling me that I would have to pay that again refusing to listen to me. He damaged the bumper in the test drive. I had to bring it in to be serviced which left me without a car for a day and a half. I could not get a straight answer from anyone as to the time it would take to fix a bumper. Service people said it was at collision. Collision people said they didn't have it. Collision people said it would take a few hours. Another department stated that the vehicle would take longer than a week. I called multiple times and finally got the process sped up. Showcase's communication skills are severely inept. After the car was purchased, I got calls from multiple departments demanding more info. Whatever happened to working with one salesperson and one finance guy. Calls to Showcase Honda have continually gone unreturned. No one knows their head from their a$$ at this company and everyone wants to pass the buck. They continue to blame their inefficiency on other departments. It has been two weeks since I purchased my car and they are still attempting to get the paperwork done. Buying a car is one of the most important decisions you make. This company has failed in multiple areas with their honesty and upfront communication and I will keeping on telling everybody. read more

Terrible customer service. They just wasted our time. This is a review of their sales department.

I consider myself a very tolerant person, and have never given any business such a bad review. But if I could write a review with negative marking this would be my pick. The used car section at Showcase has the most unprofessional senior sales staff I have ever had to deal with. The gentleman kept trying to push us to buy without feeling comfortable/ test driving cars to our satisfaction. The guy was plain rude ... Used cars don't all ride the same depending on how they are maintained, but the gentleman kept telling us they are all the same and then kept quizzing us trying to be too pushy. I finally bought a car from Tempe Honda. It's a shame that a company like Honda has such unprofessional people working for them. If you really like Honda new / used try Tempe Honda instead. They have really helpful & professional employees. read more

horrible, horrible shady dealership! I bought a used car and, "Honda Certified" no less. I noticed one tire had a gouge and pointed it out and they ended up replacing it. I should have looked a little closer at the others! Took the car home and 2 days later the tire pressure light went on. I took it to Discount Tire and after inspection they said the car wasn't safe to drive due to the tires. Sidewalls cracked and separating. I had to call and complain because that's outrageous to get a car you think has gone through a thorough inspection but obviously not too thorough!! They ended up replacing the 3 tires but SHAME ON THEM for trying to pass it off like that! I had to threaten to call the media before they made it right!! Still waiting on the "We Owe You" for machining all 4 rims because they're all gouged and scraped. It's been a month and still haven't heard from them! Don't buy here!!! There are plenty of other Honda dealers to choose from! They give Honda a bad name!!! read more

I sincerely wish NEGATIVE five stars was an available rating. This was truly the worst experience I have ever had in an auto dealership. I would NOT recommend you shop at showcase honda. In fact, I would recommend that you not even drive on camelback because it goes by Showcase Honda. I went in to look at a new accord. The salesman proceeded to tell me he had a perfect car. He wanted me to sign finance paperwork before I saw the vehicle. The car did not match any of the criteria I mentioned to him. I told him three times I wanted to pay cash for the car, yet he continually spoke of finance terms. I gave him my business card, and said I would be in contact. He told me to say a few moments longer as he shuffled over to a glass room. After about ten minutes I got angry and started to walk out. Only to find that the salesman and a guy at the desk were on my companies website. I knocked on the glass, and the salesman was quick to tell me goodbye. When I returned to my office, my assistant told me that Showcase Honda had called and was attempting to verify my position with the company and get my personal contact info. read more

Had no issues with the car salesman.... But when the manager came he was so rude, he ask why was I there told him I was just looking a numbers before committing and he literally said and I quote then "why are you here then if you're not gonna buy a car!" told him I was not comfortable and push and wanted my car keys back to leave ! I would never recommend Honda just because of this so call manager worst customer service ... went to Toyota and got even a better deal ! Managers name is Adrian read more

I wonder which disease infested gutter the owner of this dealership scrapes to find his sales staff... I have never been to a sleazier, shadier dealership anywhere. Ever. The owner installs a ridiculous "performance package" to every single car on the lot. This bullsh!t package consists of pinstripe stickers, cheap crap adhesive plastic trim on the wheel wells and worthless colored tape on the door edges. I asked the salesman what is the purpose of the thin, cheap trim on the wheel wells? He said it is "to protect the car from rocks and debris". I told him that's what the OEM splash guards at the bottom of the wheel well are for. And I asked him how a .5mm thin cheap plastic bumper sticker at the top of the wheel well is going to protect the paint from anything. He got pissy, and literally starting whining like a 13 year old girl. I then asked him what was the purpose of the tape (about as heavy-duty as electrical tape) on the doors and he said it was to protect the door edge from scratches and dings when the door hits another car. When I told him that the polymer OEM Honda door guards were far cheaper and 1000% more effective + durable, he again started whining like a little baby. They also wanted something like $700 for the most sh!te tint job I've ever seen. The crap already had blisters in it! To sum it up--the owner and his entire staff are D-bag sheisters. That's all you need to know. Caveat emptor. read more

So the next day, after many phone calls, they promise to refund the credit card for the extra charges. The total charged "in error" was $805. They also say that there are more papers to sign and that they could come to my wife's work and she could sign them there. Hell no! We scheduled for someone to come to our house when I was there to read over the new paperwork. They said they would be there tonight. Then they read my Yelp review and get a little upset. Brandon calls and says the deal is off, they are losing money on this deal and they are trying to "make it right", blah, blah, blah. The only way they will refund the overcharge is if I delete this review. So, I tell them that I will be happy to update my review once the refund has been made. They refunded the $805 overcharge and true to my word, here is the updated review. You still suck. Buy a car from anyone else. read more

Add me to the list of people who are underwhelmed and dissatisfied with this dealer. I purchased my vehicle in 2004 and had a generally good experience, once which I chalk up to bringing my Dad with me so I wouldn't get taken advantage of by dishonest salesmen (sad but true). In that time, I've only had a couple occasions to return, one being a factory recall on some part (which was repaired free of charge), an occasional oil change, and just about a year ago when my AC died. Each of those visits were unremarkable. A few weeks ago, I received another factory recall notice on an airbag valve, so I scheduled an appointment for yesterday afternoon to have it repaired. At the same time, I asked to redeem a coupon for a discounted oil change and car wash. I left the car off at 12:30pm and was told it would be just a couple hours before it would be ready. Surprisingly, less than 90 minutes later, I received a call letting me know the car was ready. My service tech, Tom, also told me he performed a free service inspection and found a few things needed to be replaced. This is what he listed on my invoice: Front ball joints worn out: $454 Oil pan gasket leaking: $339.95 Timing belt: $382 He advised I should have these things taken care of ASAP and he would be happy to schedule an appointment for me. I asked him which, if any of the three items, needed to be addressed right away. He said the timing belt was looking ok, but given the mileage of the car, it needed to be replaced since it hadn't yet gone out. He said the oil pan was saturated and was surprised I wasn't seeing oil on my driveway (I haven't seen a drop). He also said the ball joins were worn enough that I was risking my wheels falling off at any time. At that point, I felt pretty certain he was full of crap. I paid my $27 for the oil change and left. Once I got back to the office, I called the wonderful guys at Jack's Austo Alignment & Brakes for a second opinion. I explained what I had been told and the gentleman on the phone pretty much confirmed my doubts. He told me to take the car in and he would look at it free of charge. Sure enough, after he put the car up and took a look, he told me there wasn't a thing wrong with the ball joints. Not only were they not even loose, neither they or the boot worn out. He expressed his disgust and apologized on behalf of the dealer. In addition, he gave me the name and number of another reputable service shop which specializes in Hondas and Acuras - the very place he takes his own Honda. I always expect to be swindled by big car dealers. I'm fortunate enough to have family members and friends who have reputable places to recommend - not to mention Yelp! I'm thankful my car is in great shape and that once it's paid off in a few months, I'll be able to drive it for a long while before having to deal with a new purchase again. You can bet, though, that I will not shop at Showcase Honda. One last thing to mention. Remember that free car wash which was included in the oil change? Yeah, not so much. The windshield was essentially wiped down with a wet cloth before they switched on the wipers to dry it off. How can I tell? My wipers are shot and leave streaks after each use. Also? The same dried splotch of bird crap I saw two days ago is STILL on my moonroof. I understand free is free, but seriously... if you don't want to take the time to actually wash the car when you advertise you will, don't even bother in the first place. Stay far away from this place. read more

I wouldn't buy another new car from these folks ever again. It looks like my experience matches many of the ones others have had. I picked Showcase Honda because their online advertised price for the car I wanted was a very good deal. So I call them up to verify it was in stock, and it was. I made an appointment to see it. When I got there, the sales person I spoke to wasn't even there. So I used one of the other ones just hanging around. I test drove the car, and it was what I was expecting. Here's what annoyed the hell out of me. I asked the sales person what can you do for me with the price. He comes back with MSRP. Are you f***ing kidding me? I said that won't do. Go back to your "manager" and present me with a respectable deal. They come back a few grand lower. But it's still a few grand higher than THEIR ADVERTISED PRICE for the same exact car. Not needing to waste any more time, I tell them that I want the Internet advertised price. He goes back to the manager and comes back. They can't match that price unless I have a printout proving the price. WHAT?!! I'm sure they already looked up the car on their Internets in the office. What sleazebags. Well of course I had a printout! :) So they accepted my offer. But that's not all that annoys me about this place. They like to add the "Showcase Honda Package" to all their cars and charge a $1000 on top of it. What does that include? Window tint, pin stripe, plastic cover over wheel wells, and a foam plastic tray in the trunk. Total cost of parts, maybe $40 plus 30 minutes to apply. What a crock of poop. They use this as a way to charge you more, so that when they discount it a few hundred dollars, you feel better about it, even though it's worth NOTHING. Lastly, paying for the damn thing took FOREVER! I've purchased many new and used cars before. This one took 3 hours to process me out. There was the presentation about the features and benefits. There was endless waiting. There was the finance manager who told me about his personal life (actually he was a great guy!). There was the last car presentation inside the car. I mean come'on! Get this down to 1 hour TOPS and save your customers some time. All in all the price I paid was lower than Edmunds TMV. Fair enough for me. I just wasn't expecting to fight for an advertised price! Oh' and the sales guy who blew me off? Since he still made the appointment, he still got 50% of the commission! Bottom line, know what you're getting into with these clowns. read more

If you enjoy haggling, being jerked around, and have hours to waste on negotiating, then this is the dealership for you. Even better, if you love multiple phone calls the next day because a dealership fails to meet, or even come close to your terms but then all of the sudden 'can work something out' the next day, don't walk...RUN to them. On the plus side, our original sales person was awesome...I'd probably hire her to come work for me if she ever chooses to leave the ass-kissing, bullshitting, car dealing business. read more

Fool me twice, the shame is on me and I take responsibility for this situation, but I am done with the service department at this dealership. This is the second time that the bill for my service was questionable, to put it mildly. I still have yet to understand how a 30,000 mile servicing, plus an additional fuel system cleaning (which I foolishly agreed to) amounted to over $700. I dropped my car off for the 30k mile servicing which should have run around $400. I was also urged to take a fuel system cleaning service. I was in a hurry to get to work so I verbally OKd this service. Where I was particularly foolish was that I left without taking a written estimate. I went to work, was called later in the day that my vehicle was ready and I collected it the next morning. Again, rushing to get to work, I signed off the on the $700 without questioning, hoping to make heads or tales of it later. Again, 100000000% my fault and my responsibility, but who DOESN'T give a written estimate? Since when should a customer ever have to ask for this? Although I should have known better to trust ANY car dealership and should have insisted on a written estimate and questioned the charges before collecting my vehicle, I think it is essential that we all be able to trust those with whom we do business. Showcase Honda utterly failed and even after completing a survey conveying my complete dissatisfaction, I have not heard one thing from them. So lesson learned to me: get that written estimate and go through everything with a fine-toothed comb. In the mean time, folks I would avoid this dealership altogether. As I said, this is the second time that the cost of service has been questionable and it won't happen a third time. I'll go to Tucson for servicing before I ever bring my car back here. read more

This was the worst car buying experience I have ever had. They kept the car 3 days to fix a recall were supposed to have it detailed. Three days later no fix on the recall and they brought it to us with sand on the back seats that wasn't there when we bought the car. They said oops just from throwing the dirty floor mats on the seat. We will detail it free for you sometime?? Also didn't give me the key for the locking lug nuts. You can tell they are lying if their lips are moving. I had to come back and spend 4 hours waiting (plus an hour drive each way) for them to take care of what they were supposed to do during the 4 days they had the car after I bought it. They were supposed to deliver it with everything done. I asked about the wheel locks when they dropped it off they weren't concerned at all. They said road side assistance would be able to break the lug off if needed??? They couldn't get out of their fast enough. After hounding them and 6 hours of my time in addition to the 4 days they kept it. Everything is done that was promised. They are all proud of themselves for making it right. If they had kept their word in the first place they wouldn't have had to "make it right" and waste my whole day. If you say your going to do something do it when you say you will. My time is valuable too. I reached out they said that it was an automatic reply to my issues had nothing to do with the service department, but my issues with the sales department which is true but I didn't directed towards the service department. I was directing it towards showcase Honda used car sales. read more

I purchased my new 2017 Honda accord at showcase from the second a arrived Ollie Jurcau made site i was taken care of completely during the whole process. I came in today for my first service Ollie remembered who i was and made sure my first service was done and made sure i was comfortable the entire time. If anyone needs a car i highly recommend showcase Honda and make sure you talk to Ollie first he'll get things done right the first time. read more

This dealer is the reason why people hate car shopping. Dishonesty, aggressive tactics, and they are unconcerned with what a possible customer wants. We did not buy a car here. There are a variety of reasons why. When we stopped by the lot to look at vehicles and get more information, we definitely got the hard sell (from Tom Flanagan). We told them we were just getting information and that they were our first stop. After several dodgy (and later found to be untrue) answers, we decided to leave. They pushed us to make an appointment to come back in and we declined. We specifically told them to not call us too often, as this would actually deter us from buying from them. They of course called us four times within 3 days (and more later). Within a day, I sent out several requests to dealers (via Edmunds) to get information about different vehicles. Showcase was included in that list. Out of the 20+ dealers I contacted, Showcase was the worst to deal with. I never got the information (an OTD price) I requested with over 6 e-mails going back and forth (with Alex Ivanov and Matt LaRussa). They purposefully instead would give me a price for a vehicle we weren't interested in, even after I told them 4x EXACTLY what we wanted. Every other dealership was able to do this, some with just one e-mail. While sending e-mails back and forth, Showcase would call at least every other day (too often). Once even twice a day, often three days in a row. This went on over a two week period. Meanwhile, Showcase set up a test drive appointment without me showing interest in doing so. This led to even more e-mails reminding me of an appointment that I never made. And a call from them later because they wanted to reschedule the appointment. Based on the numerous e-mails, telephone calls, and people we had contact with at Showcase Honda, I don't think this is a few bad apples in the bunch. I think it's how the dealership as a whole tries to do business. PS. Almost a month later and telling them we're not buying from them, I'm still getting e-mails. read more

Liars, deceitful, unethical, scam--all the stereotypes rolled into one best describes this outfit. Short of the story is at the very end of the enlongated process they tried to deliver the wrong model year vehicle at the same price as the current/new model. On top of that, they lied about waiving the doc fee and added it in too. Also, they dramatically changed their tune for the amount offered for the trade-in at the end. Finally, after walking away from the scam, they won't refund the down payment. Fortunately, that's on AMEX as they'll stand behind me. Avoid these clowns at all costs! They will say what they need to get you to sign, but at the delivery time you never know what they're going to get you for! read more

Stay far away from this place. I am serious. We had no problems with Showcase Honda (we started a lease in August of '13), until Manny called us in January (2016) with a "special offer." My boyfriend allowed him to give his spiel over the phone, but Manny said he couldn't "legally tell us more about the offer unless we came into the store." My boyfriend tentatively says we will try and come in at 10 am on Saturday. Manny gives us his phone number and says to text or call if there was a change of plan. Saturday morning rolls around, and it's clear we won't be able to make it. My boyfriend texts Manny at 7 am letting him know that it will be impossible for us to make it in to learn about the "special offer." What ensues after this is absolutely unprofessional, unbelievable, and unacceptable. We get a call from the dealership around 11:15 asking where we are. My boyfriend tells them he cancelled the appointment with Manny, and that he's sorry we couldn't make it. They say they had no idea and ask what time we will make it. He tells them that we won't make it, and that if the deal is only something we can learn about in-store, we'll have to pass on it; they rudely hang up the phone. Manny then proceeds to text and call us for the next week demanding why we did not show up, pressuring us to still come in, and getting aggressive when we say no. It was astounding how incredibly rude and persistent he was with us. The last phone call with him- and there were at least five- was especially unpleasant, ending with my boyfriend yelling into the phone that he is to never call again. Do not do business with these people. read more