From online order pick up to dining in, they always have great customer service here. They greet guests when you walk in and update you when they're almost done with your order. Pro tip: download the app or create an account and just order from their website to access occasional deals like BOGO burgers or free shakes with purchase. The store is clean and organized and they hand guests their order with a smile, maintaining that same level of hospitality. I only eat here occasionally but the food is consistent as well. They're in the same row of stores as Tuk Tuk, 18 Grams and Kura and have a large shared parking lot. Thanks! read more

Burger was decent... Not off tha chain like the smashburger in loehmann's plaza. If it wasn't for the fact that I'm starving and me and my woman don't get to go share a meal every day by to send it all back because they know they're not giving out fresh fries and I take it very seriously I'm 55 years old and I will never forget this I will never forget the faces of the young brothers that work here nor the wait in line that my woman's been doing getting a to-go box... And I tipped y'all a dolla ‍ U young MF will learn. I did read more

Stopped in for lunch. There was no line. We placed our order and found a table. I ordered the CHEESY MAC SMASH. It's loaded with tons of mac n cheese. Soooooooo good!!! We also ordered a Big Dog and French Fries. My little one got the Kids Chicken Strips. Everything was tasty! read more

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A great place for a quick meal before or after a movie. It's my first time here and I'm very surprised to see such an extensive menu beyond just burger. It's perfect for a big group cuz everyone can find something they like~ For drink we have a fountain drink and draft beer. They are serving New Glory Gummy Worm IPA and it actually has a hint of gummy worms it's so cool. I enjoyed it. For food we have smash burgers with tots and chicken tenders. Food came out fresh and hot. I finished my burger before digging into tenders and they are still super hot. Burger patty is very juicy and tender. It is quite messy but very tasty~ The place is pretty open and clean. Service is wonderful. Staff are helpful and super friendly. I definitely look forward to coming back~ read more

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The plan was for a movie and then dinner, but we ended up switching it up and grabbing a Smashburger before heading over to the movie theater I enjoy the fries here. Yes, I said it. For me it was all about the fries. The sweet potato fries have become my favorite. They're perfectly crispy on the outside, and light and fluffy on the inside truly a great fry. A Smashburger is so much better than any fast food or quick stop that you might find along the way, The burger patties are perfectly seasoned, and the burgers remain juicy and flavorful. The melted cheese pulls it all together into one super tasty bite. I've been here quite a few times over the course of time, and the biggest deterrent is, I'm not necessarily a fan of their hamburger buns. I'm not certain what it is, but I really wish that they would find new buns. The restaurant has kept pretty clean, and soft drinks are self serve with refills. The customer service is pretty much what you'd expect. Nice kids working hard and doing a great job. Plenty of free parking, and it's a great way to enjoy dinner and a movie without breaking the bank. read more

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great customer service, nice to see people that actually have good work ethic. restaurant is really nice and inviting, very modern looking. i ordered the single smash burger with side of tots. read more

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Amazing smash burgers and fries definitely my new favorite burger spot in Sac regardless of it being a chain, give it a shot!! Good customer service, no rude passive aggressive employees that my partner and I are so used to at a lot of establishments. Managers run a tight ship! The businesses is clean and comfortable to eat inside, we haven't ordered out and don't DoorDash so, can't speak on that. My partner and I are easy going and patient people so it's not difficult to be pleased with food, I don't mind waiting for my meal but they get it out hot and quick every time I've gone. Thought I'd share my thoughts cause we're just ecstatic to find a good smash burger place near us and that's second to ones in LA! read more

Smashburger - DOUBLE ALL-AMERICAN SMASH® with customizable sauce chipotle mayo - Burgers Near Me - Sacramento, California

Devin greeted us with a smile Personable friendly and our orders delivered in a timely manner Food was top notch First time here at smashburger The salad is also recommended read more

I had Smashburger a way while back so maybe this is my 2nd visits and first time at this location. Dinner before a Movie kinda evening my picks lets start with the beverage first Chocolate Chip Banana Shake then my Burger was a Single BBQ Jalapeño Bacon Burger with fries now that is what I'm talking about GOOD! Service was quick and so nice and clean on the inside at the tables , beverage station . Lots of Parking ! read more

Smashburger - Burgers Near Me - Sacramento, California

Smashburger never disappoints. I built my own burger this time. Chose the chipotle bun and chipotle mayo together. That mix is the best. Has a little kick, smoky flavor, and makes the whole burger taste perfect. Bun soft but not soggy, held everything together. I also got the smash tots. So good. Crispy outside, soft inside, and you can taste the rosemary oil finish. That tiny bit of rosemary gives big flavor. You smell it before you even bite it. Food came out hot and fresh. Staff friendly and fast. Easy to point or write if needed, no stress ordering here for Deaf people like me. Clean tables and a simple but modern atmosphere that feels comfortable. Great food, no problems, I'll be back for sure. read more

Smashburger - Burgers Near Me - Sacramento, California

Great service. MJ Marcus was an amazing asset to this place. Very refreshing and courteous. I would definitely come back and recommend this smash burger. Due to his positive character and customer service. I wanted a drink and he explained that it had just run out. He was pleasantly respectful of my desire and was very attentive to everyone here in the dining area. This guy is a person that should be used as an example of a great customer interaction. I sincerely hope he is appreciated by the management here. We appreciated his character and warm service. Great job MJ. read more

Devin was a great server. He served all our meals with a big smile. My first time here and I will be back again. Food was really good.

9/20/2024: Mohammed Elias, Smashburger Employee Extrodinaire expediently ordered the sweet potato waffle fries for me, i.e., I had the hankering for sweet potato waffle fries . . . That's all I inhaled. BTW: The sweet potato waffle fries I inhaled were awesomely delicious, indeed! read more

Smashburger - 9/20/2024: Smashburger receipt proving I ate something awesomely delicious! - Burgers Near Me - Sacramento, California

Took the grandkids out for a movie and a meal. My wife and I ordered the chicken club salad's and was pleasantly surprised at the size and freshness of the salad. Kids had burgers nothing fancy but no complaints. I did have a issue at the portion and price of the tater tots, my daughter counted about 14 small tots with the chili topping, i also ordered a side they didn't make it to the table and when I went to the counter they were sitting there, the gal emptied them on a tray and handed them to me. They were luke warm and I counted about 16 pieces, we asked the server about the portion size and she stated that the order was correct. For the price we paid we could have probably purchased 10lbs. Needless to say we won't order and waste money on these again. I didn't know there's a potato shortage. Our server was friendly but I felt she couldn't have corrected this. You really should remove these from your menu, they were warm and few so way overpriced. read more

Smashburger - Chicken club salad is good - Burgers Near Me - Sacramento, California

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Smashburger has gone downhill lately. They used to be really good. Now it's borderline mediocre. I ordered to go and it was a big disappointment. I ordered a burger no cheese and when I got home I noticed that there were specks of cheese on the side of my burger. They probably cooked a burger with cheese and got it wrong and just decided to take the cheese out of the burger rather than making a new one. Also, the burger was way too salty and the lettuce were wilted. The only saving grace was the crispy tater tots. Smashburger, please do better. read more

Smashburger - Burgers Near Me - Sacramento, California

Customer service was great but I don't like the burgers or the fries. So salty and oily - more than any other burger joint. Mac and cheese was mid. Also everything lacked flavor. There's really just nothing "giving". But the outdoor seating was lovely! read more

This was my first time at Smashburger, and I'm honestly impressed--they just earned the top spot on my fast food burger list! I had the Smoked Brisket Bacon Smash, and from the very first bite, my mouth was watering. I've never had a burger melt in my mouth like that--perfectly juicy, flavorful, and satisfying in every way. The ambiance was exactly what you want from a quick-stop burger place: clean, comfortable, and efficient. It had a relaxed, fast-casual vibe that still felt really put together. You could tell they care about both the food and the environment. Special shoutout to Erik, who gave us amazing recommendations and absolutely delivered when it came to service. He was friendly, attentive, and genuinely cared that we had a great experience--a true standout. We'll definitely be back. Smashburger just set a new standard! read more

I visited about a month ago and ordered a burger and fries and I ordered the burger the way I wanted I added a couple of options and asked to have a couple options removed. When I got home all there was was just the meat and the bread. No sauce no lettuce no tomato no nothing. I called and they said to come back. I said I'm already at home and can you do something for me next time I come in. They said yes just mention your name and we'll take care of you. I came back and they said sorry we can't help you. They said that was someone just trying to get rid of you. Poor poor service. I will never go back to this POS!!!! Restaurant!!! read more

The service at this store is really horrible I went to get a couple of burgers and some fries to go. Not very busy but steady business. Store was clean and adequately staffed. The manager was working as well. I placed my order and sat in the area set aside for people waiting for their orders. There were a couple of people that came in behind me that placed orders to go. I waited and waited for my order but watched my bag of food sitting under the heat lamp and not served to me. The people who came in after me got their good and left and my food just sat there. I finally asked where my order was and they grabbed the bag that had been sitting under the heat lamp for more than 5 minutes. I voiced my concern especially about the fries being cold at this point. The manager came over and advised me they would make new fries. Waiting for another 5 minutes to get hot fries would mean our burgers would be cold. I wanted my order to be redone and the manager refused to remake my whole order and said if I didn't like that, she'd give me my money back. At this point I was so hungry, I left with my cold food viewing never to come back. Unless they have had a turnover in staff, I cannot recommend this Smash Burger. read more

Food was OK, at best. Probably would have been better if they didn't plate the fries 15 min before the burger was done.. I prefer my fries hot and burger can be colder, but the other way around doesn't work, besides my burger had bacon, and you can't mess up anything with bacon. Service is weird here, and it's not my first time here. The person who runs the register is constantly leaving and going out to deliver to tables. The online pick up guy and another customer waited for a while before anyone acknowledged them. Self service drinks was the only positive. $50 for 2 burger, 2 fries and 2 drinks is a price at a restaurant with table service and better food. By the way, they smash the burger? Is that a thing? I am sure other places do too. read more

Being a burger and fries lover . Thought I would try again . The burger was just way too salty for my taste . The fries were just okay . The ambiance is cool but man that burger was just so salty . I left half of it uneaten and the fries unfinished . The service was very good . Polite young man . read more

The cashier was really kind and went out of her way to bring us a menu when she noticed I was having a hard time walking and standing--that small gesture meant a lot. I really enjoyed the chicken burger, and the whole place, from the lobby to the dining area, was clean and well-kept. Overall, it was a very pleasant visit. read more

Smashburger - CHICKEN SMASH BURGER with FRENCH FRIES - Burgers Near Me - Sacramento, California

I came in in the afternoon because I was craving the smash tots lol and when I got there I forgot there was a mushroom burger I wanted to try but was hesitant because I'm not a mayonnaise person... can't remember dudes name but huge shoutout to him!he was 6ft white dude and super chill and took the time to ask me if I wanted to try it on the side and I can use a butter knife to add it if I wanted to super happy I did that doesn't taste like mayonnaise but if you like me tread lightly it's now my favorite burger read more

Food is as good as always but on 12/7/25, service was horrible. May give them another chance because I like the food. Ordered online, when and picked up other food first, got there when food was supposed to be ready. Not ready, but burgers were cooking. Turns out 5 minutes later, that my burger has not been cooked yet. Lots of orders waiting. and from their perspective it appeared to be business as usual. read more

The staff was extremely nice. But the food wasn't too good in my opinion. The smash burger wasn't really smashed. The burger tasted like a regular burger...nothing special. read more

I love this location! Honestly, Alicia is great and the service is always on point. Food of course is quality and I definitely have come back multiple times read more

whoever was the cashier Sunday morning the Hispanic guy and the Hispanic girl has the most amazing customer service that I generally don't leave reviews but here it goes. They make your mood better if you're in a bad mood I was feeling a little down and thanks to these guys they were awesome. I should've gotten their names, but today is Sunday morning and the two people that are there. I ordered a chicken nugget at 10:30 AM. read more

Tried the new brisket smash burger and double bacon bbq burger meal with milkshakes and spicy fries. Both burgers were very dry. Lacked the juice and flavors. The fries were stale. The milkshake was very runny and had no toppings. Looked like they just added milk to a cup. Worst food I've had in Sacramento so far. read more

I love their "Smashfries", so crispy and delicious. They also had an in-store BOGO burger sale over the holidays so we tried 4 flavors over 2 days. 2 burgers for $10 was a good deal & I would love to try others. I would say though of all the burgers I had, they were Ok. I love veggies in my burgers. So of the mushroom truffle and the jalapeno smash I had, I felt this aspect was sorely lacking. The jalapeno burger was actually hot though. You can definitely taste truffle in the truffle burger. It's not much to write home about compared to other burger joints I love. Just have more veggies, is that an option??? The staff were nice though it has that understaffed vibe. So service won't be the fastest but it was never like 30 mins slow the both times I visited. There's plenty of room to sit in & eat & I saw some interesting drink options. read more

They used to be SO GOOD, but I'm not sure this location went through a management charge or something? Twice now I've ordered them on mobile, they messed up my order despite printed instructions, the second time I called and the person I spoke to put me on hold for 10 minutes then hung up on me. Food was oily to the point where the bag ripped, burger was cold, and the shake had about 5 good sips before it became a mix of ice and whipped cream. Not a great experience at all and not the first time they've messed up something as simple as "do not put cheese on this". Pay attention! read more

Smashburger - Burgers Near Me - Sacramento, California

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My first experience with Smash was through a YEE. It was soo good we came back thinking this can't be real - it is. Burgers are always served piping hot and made to order. The chicken sandwich is prefect. Crispy and juicy. We also love the fries and tots. Their milk shakes are hand mixed and sooo tasty. You can ask them to split it into two cups if you want to share. They will do and customize anything here because they are all about service. Location is super clean too - a plus! read more

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Fkn 35 minutes just for one burger and almost $13 just a chicken burger wtf Worst place ever 18.34 a meal read more

This restaurant always comes through with great food; however, I came in last Friday and I saw something I've never seen in any restaurant before. This gorgeous little angel of an employee (Alicia) was working the register, running the food, handing out menus, bussing tables, answering questions, ensuring a great dinning experience took place, and doing it with an infectious smile that spun my attitude for the better at just a glance. As someone who owns two companies and holds a doctorate in business, I dream of finding employees like Alicia. If I didn't feel wrong about it, I'd steal her from Smashbuger and have her working for me. She's a superstar, she's a rockstar, she adorable, and she's a true asset to your organization. read more

The truffle mushroom swiss burger was really good. The fries are okay, great customer service, and a clean restaurant. There weren't a lot of people so we were served quickly. Only con is I wish it was a bigger burger for the price. read more

Smashburger - Burgers Near Me - Sacramento, California

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Hands down best truffle burger & customer service in Sacramento! The lady that served us was the sweetest!! She served us with kindness and care, making us feel welcome to keep coming back. Today was my second smashburger of the week She remembered our little family and treated my little boy with fries, which were really delicious and crunchy as well. Definitely returning back and recommending to others for both great tasting burgers and awesome customer service! Thank you read more

Smashburger - TRUFFLE MUSHROOM SWISS BURGER - Burgers Near Me - Sacramento, California

We thoroughly enjoyed the quality of food here, the Camarones Rancheros and enchiladas especially. The cocktails, Mangonada and Margarita were also excellent. Javier was an exceptional waiter, explained everything very well. We were heading to the airport on our way to Mexico, and he gave us his perspective on Puerto Vallarta! read more

Smashburger - Nenas Mexican Cuisine is highly recommended. - Burgers Near Me - Sacramento, California

There's a lot of indoor seating and TV sets on the walls with sports events. Staff is friendly and the menu offers lots of choices. I like the All-American Smash burger with Fries and a Banana Shake. read more

Juicy burger that was well seasoned. The toppings (red onions, pickles, lettuce, tomatoes) complimented the burger with a side of fries. Located in between Home Goods and Cream. Great place to grab a quicker burger after movies and shopping. Plenty of indoors and outdoors seating. read more

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If I could give this place a zero I would. Worst food and service ever received in a fast food chain. Saturday night with only three staff. After walking in and standing at the counter for several minutes, all three employees looked directly at us multiple times and never said be right with you or acknowledged our existence. Absolutely no urgency when moving around in the back to prepare current orders. when I asked to speak to the manager, Brandy, the shift leader walked up and advised me that she had been working 12 hours and shared that they are currently understaffed and have undertrained employees. After getting my food, my burger was burnt and oversalted with grease running down my hand. My fries were cold and hard. By far the worst burger I've ever had anywhere, not here but anywhere. I will never go back. read more

Out of all the places I could have eaten at last night I chose Smash Burger. Big Mistake! The burger was dry, the bacon was hard, the fries were hard and cold. I spent an extra $3 on door dash to have the food delivered to me so what's the excuse for poor quality food! I will not be going back. read more