Most recent use was for the periodic A/C check, and with an advertised special rate. Technician Gary was professional and very thorough, as well as personable and polite. As good as it gets. read more

I had nothing but the best experience!!!! My situation was unique. I recently underwent chemo and am very sensitive to fumes. I was having an issue with smells in certain areas in my home and the owner John came out and quickly figured out a solution. He was 100% honest and gave me do it yourself tips, rather than putting out money for professional services. I chose to the professional service for a variety of reasons (too long to get into here). Their prices are phenomenal! THEY DO NO NICKEL AND DIME YOU LIKE EVERYONE ELSE! And they were pristine! 0 Fumes from their work and did exactly as they promised! I cannot say enough nice things! All the workers were really top notch and the owner came out the day of the job to explain exactly what I needed done because my situation was so unique! So professional and friendly at the same time!! I wish there were more companies like this!! IF YOU HAVE ANY FUME/ ODOR ISSUES, I SERIOUSLY RECOMMEND YOU CALL JOHN! read more

I had my entire central cooling system upgraded to Carrier and I am happy with my unit. I went with Snell since they came recommended on Angie's and my fellow Yelpers. Kudos to the folks out there for the reviews! They sent Ben out who was very helpful in explaining what was wrong with my previous unit and told me to print out the coupon from Angie's for a discount on the services. I'm extremely pleased with the service they provided and will be glad to do business with them again. read more

Just today had them over for an estimate and work on my A/C. They were very nice and came out same day. They diagnosed a bad compressor fan. They quoted me almost $1100.00 for a repair. I knew the motor was about $100.00 on-line. So I asked them to itemize parts and labor for me. They refused. I pressed them and they gave me ~ $200 for the fan and the rest was labor. So I asked them how replacing a fan (which involves removing about 6 screws and attaching some wires) could be over $800.00. I got some song and dance from them. So I called another company who gave me an estimate about ~$500.00 for the same work. read more

Kevin was able to diagnose why our air-conditioner wasn't working within minutes. After a quick wielding job, everything was fixed and we are happy it wasn't thousands of dollars to buy a new unit. We will definitely use Snell again. Thanks! read more

I have had Snell as my heating/a.c. company for several years. I now have my 100 year old mother signed up with Snell. I am pleased with all services that I have needed. The people on the telephone and the people who preform the services are always great! read more

My wife and I found this company on Angie's List and purchased a maintenance and check-up for our A/C and furnace. Afeter the company found out it was an Angie's List purchase, they explained that the appointment had to be 2 weeks out from the date I called. So the technician shows up on a Wednesday of that week. After realizing that it was going to be relatively expensive to maintenance and get in good running condition, I asked the technician if someone can give me an estimate. (it was 90+ degrees during this time for 2 or more days, EASY sell). Later that day the "comfort consultant" aka sales guy, shows and produces an estimate. We tell him to replace our compressor and coils (AC only), as we will be selling soon. We tell him to schedule us and we are sold on it, that easy. The next day, Thursday, I emailed AND with no response finally called the sales guy and he says, Ok we will install it next Thursday. Now he askes if he and another "construction guy" (his words) can come by Friday afternoon to see what meterials they need, I say, no problem. Friday afternoon rolls around and I email twice, call and get a full voice mail message, and call the company to notify the sales guy of my 15 minute delay. No answer and no show from the sales guy, at all. I call Snell and they tell me they cannot get in touch with him either. Really!? SO... I had 3 more estimates done, 2 of which were cheaper and said they can schedule in less than a week. Finally, I call and speak to "John" the sales manager and after hearing why I am cancelling an apointment I am not even sure they have, he says "oh, I am sorry we lost your business." And hangs up. Do Not call Snell's unless you do NOT want any customer service. Also..do not be tricked by companies that have wonderful Angie's List ratings. Let us revaluate who Angies List hangs out with and who makes money WITH her. And I realize customer service is a dying trait and will soon be not necessary to operate a business, I do think that it will determine the growth and success of a business. Looks like it's all downhill from here for them..regardless of their querterly figures, unless they change. read more

The compressor for my upstairs, 8 year old HVAC unit failed to start one hot day this summer. With the bedrooms upstairs, getting it going again was the priority. While typically hard to find a technician so soon (and I do NOT have a service contract with Snell) in the summer, Snell had technicians available within two or three days because of the way they handle weekend work. The tech came to my house and listened to my explanation of the issue patiently and was very courteous. Having had time now to read up on the Internet, my guess was a bad starting capacitor. The tech tentatively agreed and we headed outside to the unit. Before he did any more work, he explained the pricing for the diagnosis of the problem. He then looked inside and confirmed the capacitor was shot or ready to burst. Before replacing that, he again explained the price to replace the capacitor, and after my agreement, he proceeded to replace. Everything started working again. Nothing but a positive experience with Snell and I will use them every time for my HVAC needs. Their rates may be a little higher - but you are paying for timely service with knowledgeable folks. Of course I learned something in the process and perhaps I can change my capacitor on my other unit when it goes. read more

We have been with SNELL for over 25 years and have always had outstanding service, we have never any problems or had to question the quality of work and the professionalism of the technicians. We have recommended them to many friends. For us it's about cost, but more importantly the quality, dependable service and the assurance of knowing your units work well and are repaired with first rate and quality parts. read more

I had three companies come out to look at my heat pump which had a frozen condenser and a leak inside. FH Furr charged me $75 for the visit without doing a single thing. BK Tech told me my freon was low and that I need a completely new unit. Snell's technician (Kevin Walker) told me that I don't have a freon problem and that my problem could be repaired the same day. Kevin saved me thousands of dollars today! I'm one happy customer thanks to Kevin's knowledge and great customer service. Also, they replaced a water heater for a few years ago and did a great job then, too! What a great company! read more

I can definitely copy and pase the experience from a previous reviewer. I also accidentally hired them for $49 AC Tune-up. They didn't tune up anything, they just looked around and told me about all the parts that need to be replaced - I paid $49 to have them tell me my system is old, which I already know. Weirdly, many of their repair costs were exactly the same price ($500 for a refrigerant refill, $500 for a new contactor, $500 for a leak search, and so on). I definitely do not recommend their $49 AC Tune-up service, as it is just an opportunity for them into your house to recommended you to change your entire HVAC system. That said, the technician was polite, his company's pricing is not his fault. So, I also hired another company (RES Cooling & Heating which was recommend by another Yelp reviewer here) for the refrigerant refill service for a fraction of what Snell asked for. Excellent service from RES. read more

I had my unit installed in Jan of 2020. First, they flooded my living room because they failed to shut off the fridge line and then they did not have plumbers to fix the issue. It took hours before they resolved the issue. Second, since the installation of the unit, the condensation pump had to be replaced, the system continuously shuts down, and the unit is not removing moisture from the house. This issue has been going on all year long and I have repeatedly complained and they continue to put a band-aid on the situation. I change my filters regularly, I paid to have my air ducts cleaned as they stated that was probably the issue, and nothing has worked. I have put requests for management to contact me and to no avail. This is a health matter as bacteria continues to collect in the air and my house along with everything in it smells like mildew. In addition, we have allergies to mold and mildew which makes it that much worse. I would not recommend this company as they either do not care about the customer, or the individuals they have doing the work are incompetent. I tend to believe that they don't care and are temporarily fixing the problem until my warranty runs out. That's when they'll find and fix the issue and stick me with a large bill. To clarify, only management has not been responsive. I will give the company props on their customer service and tech responsiveness to an issue, just not with resolving it. read more

In the middle of a heat wave, and 3 days before my due date, our AC broke. Snell rearranged their schedule to service me first - and I couldn't have been more thankful! Quality service and able and beyond customer service. Highly recommend!! read more

We have been using Snell for around three years now and its been top notch service every time. We've had several issues with our HVAC unit & SNELL has come in within a couple of hours of us calling in. They are thorough with their servicing (twice a year) & the staff are knowledgable and pleasant to work with. read more

The house's AC unit was leaking right before a trip. (what a nightmare). We needed help fast. Snell has excellent reviews so I gave them a call. Each person we encountered when working with Snell was professional, personable and competent. From the call into the office with Champ to schedule a visit to the first visit from Tim, I felt we were in good hands. Tim described the work that was needed in easy to understand terms, recommended future preventative work and gave us options. The work he did solved the problem immediately. The work space was left clean. A couple of weeks later the preventative work was done by Blaine and Rafael. They also described the work that was going to be done in easy to understand terms. They were careful going through the house and left a clean work space. The filtration system was neatly added. Again, I felt comfortable having these men in my house, confident the work was done well and happy about the long warranty period. We also signed up for their maintenance program! read more

Kevin was on time, courteous, informative, and very friendly. This was the second time he has been to our house and I would highly recommend him to anyone who asked. read more

I am incredibly happy with Snell Heating & Air Conditioning to fix our AC unit. The service technician, Velimir, was incredibly professional and clearly explained the two main issue and the various options for fixing the issues. He was also very clear in explaining the price and the service that would be provided. Once I authorized the fix, he completed it quickly and cleanly, he was sure to explain how it works and what to keep an eye out for. I will definitely call Snell for any future issues that we have! Thank you! read more

I cant say enough about the service. Being new to the area, i am always hesitant when it come to finding new services. Italo from Snell did my fall HVAC service. He was very helpful in explaining things to me, very personable. I was totally pleased with service and pricing! read more

Vince from Snell showed up on Sunday, fixed a burned out capacitor, explained what he did and things to look for on our unit in the future. There was no hard sell, no pressure to buy a new unit, but there was plenty of professionalism, courtesy, and service. Snell just earned my permanent business. read more

I had Snell install a new furnace for me seven years back, and was happy with them then and have been since. This past summer I experienced an A/C failure, during the heat of July, and called Snell to diagnose. They initially fixed it, and the unit worked for a few days, then failed again. They quickly returned and determined that the electrical junction box had failed at the outside condenser. That was fixed, but then another issue apparently happened, necessitating installing a new blower inside. Through all of this this they were professional and prompt, and I have no reason to think that this was anything but a series of separate failures. I should mention also that they volunteered to install a room A/C during an interval when they were waiting a part and the heat was high. This was critical because my wife is homebound and suffers from MS, which is greatly aggravated in high heat. I think Snell offers quality service and I have no hesitation in recommending them to others. read more

On August 1, 2019, Mr. Wen Nguyen from Snell HVAC replaced a leaking valve in my HVAC system. My system was still under warranty, so the only thing I paid for was the $90 service fee. This was the second year that the HVAC system had failed to cool off my apartment. Last year (2018) a technician came out and basically just put in some refrigerant and charged me over $400.00. This year when I called Snell, I was fortunate that they sent out Mr. Wen Nguyen to fix the problem. Mr. Nguyen spent several hours patiently looking for the leak in my system. Mr. Nguyen located the problem, discussed the situation with me, and ordered a new valve. Mr. Nguyen then returned and finished the job. I am so thankful for Mr. Nguyen's expertise -- he is a very kind and thoughtful person and I believe that he takes pride in his work. A rare experience in a busy metropolitan area. Mr. Nguyen cares that he provides good service to his clients. As I said, I couldn't be more thankful that Snell sent out Mr. Wen Nguyen to fix my HVAC system -- he is truly an asset to Snell. read more

I love the guys at Snell! They answer all my questions and are always so patient with me when I don't know what is what with anything to do with my A/C or furnace. I've never experienced anything but quality, timely service with them. I like that I can always trust the guys they send to my house, always presentable and clean.... and they clean where they worked in my house when they're done! Honestly, I'd never use anyone else. Last time I had them out one of their technicians showed me what needed to be done, didn't pressure me into anything and were able to fix it on the spot when I decided to repair it. Really great service! read more

I hired Snell for Winter and Spring maintenance and for an estimate on a new HVAC system. Pros: 1) Great telephone customer service - they always answer the phone and follow through. They guarantee they will answer the phone 24/7 or else you get a $50 gift card. 2) Their staff is professional, polite, and clean cut. 3) Per their website, they run a tight ship - just read the rules their employees must follow (although only one of the two technicians knew about the rules, so I am not sure what good the rules are if the technicians are not aware of them). I also noticed their technicians are not aware of the Snell guarantees (see below). Middle of the Road: 1) Per their website, Snell offers a lifetime unit guarantee for the original owner of a new HVAC system. I am wondering if they have funds in escrow to cover this claim. The technician didn't mention the guarantee during the appointment, so I didn't know about it - it may have changed my mind. 2) Per their website, many of their systems supposedly come with a 10 year labor guarantee, but I was only offered a 2 year labor guarantee. Cons: 1) Their website stakes a lot of claims, but the staff is not up to speed on the claims. For instance, Snell apparently price matches, but I emailed the technician to inform him that I was offered a better deal ($1200 less for a more upgraded system - same manufacturer) and he did not offer me a price match. 2) Dominion Power offers a $99 rebate on tune-ups but Snell is not a participating provider. Most other well known HVAC companies do participate in the program. 3) Snell prices were $1,200 higher than any other company I received an estimate from. 4) Two maintenance calls did not resolve a humming noise that was easily resolved by the next company I hired. Full story: My HVAC was making a strange humming noise so I thought a tune up might help. I hired Snell to perform winter maintenance and to determine if maintenance would resolve the humming noise. They sent Kevin, a junior tech, to perform the winter service. The inspection took all of 10 minutes. He was not able to diagnose the humming noise because he could not hear it - said he does not have great hearing. I inquired about when I might need to replace the unit and asked about installation. He was able to provide minimal information (their senior techs are responsible for estimates). I wanted to get the humming issue resolved so I signed up for the $159 comfort club so I could also have another technician come out for spring maintenance. I contacted Snell for spring maintenance and asked if they could send out a senior technician. They agreed. Justin, the senior tech, was obviously more versed in all things HVAC. Both he and Kevin thought the humming noise was originating from the blower motor or the duct work. Justin said the outside unit was leaking freon and I already knew my furnace was 30 years old so I asked for an estimate for a new system. He recommended two different Lennox heat pump models - a Basic model - 13HPX-018-230 & CBX25UH018 (1.5 ton, 13 SEER) for $5,487 or a higher grade model - 14HPX-018-230 & CBX25UHV-018 (1.5 ton, 14 SEER, variable speed motor) for $6,410 after a 5% discount. This was the first quote I received, so I called around for other estimates and realized that Snell's prices were sky high. The next company I called offered a more upgraded heat pump than Snell's highest priced model - XP14-018-230-09 & CBX32MV-018/24 (1.5 ton, 14 SEER, variable speed motor) with I Comfort Wifi Thermostat for $5,500 - $300 rebate (plus an additional year of 0% financing). Snell's pricing was a big deterrent. Also, it turns out that the humming noise was coming from a vent on the other side of the HVAC and a few of the grates needed to be opened a bit wider to resolve the issue. The company I hired to complete the HVAC install figured it out - third time's a charm. Note: both technicians were friendly and professional. Had it not been for the large price differential I would have likely hired Snell for the job. read more

I had some issue with my heat pump a few weeks ago and called Snell because previous house owner used them. I had no prior experience with HVAC repairs at all so ended up using their service without much hesitation, in order to make the house livable again. After identifying a leaking coil, replacing a capacitor and refilling some coolant, the guy tried REALLY hard to sell me a whole replacement unit. He told me that the warranty on coil was not transferrable, and replacing the coil was not a wise thing to do and the heat pump would break down soon because of previous leaking. He even offered some discount on replacement cost. I was almost scared into buying until I decided to do a bit of research first. So I called a couple of places and it turned out that the same service he performed for me on that day could be done with half of the money he charged me, and his quote of replacement project was also grossly inflated to start with. I ended up using another local company to replace the coil, who told me that my coil was actually still under warranty therefore I didn't even need to pay for the part. My advice: STAY AWAY from Snell. There are good-conscious local businesses out there, but Snell is not one of them. read more

I am writing to appreciate the service that Snell did NOT do for me. I asked them to make a fine tuning on my air conditioning. The technician came to my house, looked at the equipment and found something wrong with the heater. He called me, told me that it did not make sense to work on the system until the heater was fixed, and instructed me about the options. As the service could not be done they did not charge me for the visit. In sum: I really appreciate that they did not try to do a "half job" and charge me anyways. I will fix the heater and would definitely consider hiring this company again. read more

I called Snell to locate a Freon leak. The telephone service was excellent--very friendly and responsive. They scheduled me for the next day and actually arrived early. The technician seemed very knowledgeable, suspected the problem was the evaporator coil, and located the leak with his electronic detector. So far so good. He told me they would get back to me with a quote for replacement of the coil. I called the next day asking if they had a quote, but they could not find the technician's report. I called again the next day (Friday) and they said they would get back to me soon. Meanwhile, to get an idea of what to expect, I found a couple of on-line retailers that sold the coil for $600 - $700. The next Monday I still had not heard anything, so I called again. The person said the man I needed to talk to was not available right then but would get back to me shortly. He did call back within a half hour, apologized for the delay, and told me the cost to replace the coil would be $2,490. I asked why so much and he said the coil was unusual and had to be ordered from the manufacturer and would take about 5 days to get. I said I would get back to him. I then went online and requested estimates for the replacement of the particular coil (4 ton Goodman R-22 system) through Networx.com. Within an hour I had a response from Fire and Ice HVAC, which set up an appointment for an estimate the next morning. Before the appointed time, I got a call from Fire & Ice saying that my 9 yr old coil might be under warranty, but that the price to replace it would be $1690 if not. Either way, they could replace it the next day. My conclusion is that the staff at Snell is very polite, but I wonder whether they were just so busy that I fell through the cracks (even though this is a slow season with mild weather). Still, it is difficult to understand either their high price quote or the stated time to get the coil. Needless to say, I did not have Snell do my coil replacement. read more

Great service! Italo was on time, fixed the issue quickly and was very professional.

$300 for a $25 ignitor? Technician was great but obviously constrained by HQs price list. HVAC is a racquet and this didn't change my opinion. read more

After our 25 year old heat pump failed and leaked through our ceiling, we were fortunate to find Snell Heating and Air Conditioning on Angie's List. Their prompt and courteous service has made an otherwise extremely annoying experience a rather pleasant one overall. We have been impressed with their honesty and competence, and with their dedication to making us into satisfied customers, which we are. They replaced the machinery quickly with a minimum of disturbance to the rest of the hose, and have completed touch ups to paint, etc wherever necessary. They left areas of the house where the work was done even cleaner than they were prior to the work. All in all, a great company to deal with! Thank you Snell, Inc! Alan Luba read more

Warm air started blowing out of vents on 95 degree days. After some research, I figured it was probably a bad capacitor since units were only 3 years old. Looked up Ashburn service providers and read reviews. I saw some comments on price and hard sell, so decided to Youtube how to replace capacitor. Yes I could do it, but there are SEVERAL other things that a technician would check in the process, such as fuses, electrical connections, etc. He/she also has the equipment to test the other system parts ( compressor). After replacing the bad capacitor, the tech then walked me thru checking out the rest of the system and what to look for as a homeowner in the drain lines, filters, and exhaust pipes for the HVAC system. At no time did I feel like I was getting a sell job. After living in Texas for 10 years and never having a regular servicing of my units, I ended up replacing them after 7 years because of issues related to non service ( plugged drainage, rusting, build up, etc). Professional, polite and never condescending, I would recommend Snell in an instant. I will probably also take advantage of their service contract because it will be cheaper than paying one time repair fees( such as a capacitor...at least its not a flux capacitor!), as well as avoiding most repair jobs entirely. read more

My air conditioner refused to run at the height of summer. The snell technichian was on time, found the problem quickly (blown fuse) and explained to me what was wrong. I highly recommend these guys and am currently having them put in my new furnace. read more

I requested a quote to have my gas furnace blower cleaned. The phone representative quoted me an approximate price of $ 380! It took a lot of prodding to get that quote inasmuch as he initially wanted to charge me $99 for a service charge and then have the technician examine my unit and give me a price. I responded that I already knew what service I wanted and was asking for a simple estimate. This seems to be standard practice with all these heating and AC companies. They get you on the hook with a service call and then diagnose expensive (and sometimes, phony) repairs. If anyone knows an HONEST heating company who will quote prices over the phone please let me know! read more

Outstanding and friendly service. My A/C died when the temperature was nearing 100 degrees and Snell sent a technician the next morning. He arrived within 20 minutes of the promised time, and I even got a call 30 minutes before his arrival, and again 5 minutes before he pulled up my driveway. The technician was polite and knowledgeable. He explained what he was doing, what was wrong, and how to fix it. He suggested a couple of maintenance fixes I could do on my own. He fixed the problem on the spot for a reasonable price. Considering that the outside temperature reached over 100 degrees that day, and inside temperature was reaching 90 degrees, he could have ripped me off and I would have gladly paid. Instead he fixed the problem quickly and for a fraction that I would have probably been willing to pay under the circumstances (I have two small children and my 80-year old mother was visiting). read more

Over the last 3 years with a basic contract with this company, I have never been able to obtain same day or 24 hour service when the heating unit has stopped likely due to a cleaning. they do not automatically schedule the spring and winter cleaning so you best remember. they also have twice cross wired the ac unit and blew the fuses. at least they replaced the fuses without charge to me. good luck read more

We had our furnace and HVAC systems cleaned. Our technician, Velimir, was outstanding. Friendly, helpful, gave great explanations. Excellent customer service and service all around. read more

We had Snell install an HVAC system this week and they did a great job. They had to install some new ducts and were even able to run the ducts into the master bedroom, something other places said couldn't be done. Something went wrong with the install (a duct got cut that shouldn't have been or something) causing the work to take much longer than expected. Rather than scheduling a return visit and making us take another day off work, the techs agreed to stay late and finish the job that day. They even sent a bunch of extra people to help out. Thanks Snell for your hard work and dedication to customer service. We will definitely call you back for any other heating/air work we need! read more

I had a nightmare experience with a different a/c company about a month ago and was wary to call Snell Heating and Air but did so based on good comments from my neighbors and a coupon they were offering on their website. My entire experience from booking the appointment to the service technician was amazing. Justin W. (tech) was polite and professional - I'd definitely recommend this company. I even bought the protection plan $135 annual fee as my heating and air unit is 15 years old and I want to keep it limping along for as long as I can. read more

Italo has serviced our HVAC a couple of times now and has always been professional efficient and personable. We have been using Snell for 15 years and they have been quite responsive to our needs. read more

The technician was nice but $190 to top off refrigerant is a bit much. I'll look for other providers with more reasonable prices.

I contacted Snell in a state of desperation. My family and i had been without air conditioning for over month! We had been attempting to get a new unit through our home warranty but the contractor they selected was awful and completely unresponsive. We decided to source our own hvac company and take the cash out. Snell was the only company that we could find that was 1.) Extremely responsive - from the initial phone call with the receptionist, to inside sales, speaking and working with David Snell, the hvac technians and ending with the follow up after the install. 2.) Everyone was knowledgeable and extremely helpful. 3.) Able to provide us with a new furnace and evap coil installed in under 1 week at a fair price. The guys that came to our home worked from 730 am until 500 pm and didn't stop until everything was tested and working perfectly. Excellent service and in hindsight i wish we had mad the call sooner to go with Snell. read more