Ask for Thomas, "The Greek Guy". The last week was a nightmare trying to find a car. I own two business and make a decent income, pay all my bills on time, and have a bank account, etc. But the problem is my credit was ruined because of a series of hospitalizations and issues when I was uninsured and out of work a few years ago. I was getting very frustrated because my current car was starting to have some serious issues and I've been trying to start driving for Uber but that was never going to happen. The alternator was going, it needed a wheel bearing, and I didn't really have the money to put the work into the car that I would need to keep it in top shape. I'm familiar with Uber's bad credit option where they finance a car for you but I'm hesitant to tie myself into something that could cost me the car if for some reason I can't drive. I had gone to 3 dealerships to try to get financed with a cosigner and all of them were, to be honest, jerks. The lowest financing rate I could find on a car newer than a 2009 with good gas milage was over $600 a month! Star Ford called me while I was on my way home from one dealership. They were responding to my request for more information on a Ford Fusion. This is sort of the reason I knocked off a star - I felt the almost automated, scripted advertisment call to try to get me to come in and look at a car was a little pushy and annoying. The girl never identified herself and I've done enough sales to know she was reading from a script. However, she assured me they would do everything in their power to find my boyfriend and myself a good rate on a new vehicle. She picked the appointment date, and I did feel a bit roped in but I was so disappointed at that point that I just said 'fine, i'll go look and get it overwith'. Last weekend was my birthday weekend and we had been up late on Friday celebrating with friends so we were pretty exhausted on Saturday. My boyfriend and I decided to still go to the dealership but we weren't planning to come in at noon, the appointment time. We were exhausted. I called Casey, the guy who the appointment was with. Surprisingly, I wasn't directed through a call cented as I had been with previous dealerships but instead he answered the phone himself. I appreciate this as both a customer and a business owner. He was extremely nice and said, "don't worry about it just get here when you can." We didn't get there until 4:30. The fusion we wanted to look at had been sold at that point so we just decided to look around the lot. While Casey was showing us a hybrid SUV, my boyfriend noticed a 2014 White Ford Focus that was in incredibly good condition, 20k miles, and the price had been bumped down from 25k to 14k. While Casey went to get the keys for the other car, Ian said "this is the one we want". Casey had another appointment show up so he handed us over to Thomas. The rest of the evening was smooth. Thomas was awesome, he talked with us about exactly what we wanted and had no hangups. He let me test drive a few cars. We still wanted the focus but I told him we would settle if we couldn't get it because of my Credit. I'm not going to go through all the details but basically Thomas said he wanted us to have that car for my birthday and he would do anything he could to get us an affordable rate in our price range for that car. He did exactly that. In the end he got us the car for a trade in of my beater, plus $250 down with a payment of $350 a month (Our highest budget was 400). I didn't have the title of my car in hand, they said to just bring itt back. I didn't have my check book or the money to put down, they said they would follow me home to get a check and hold it for up to 2 weeks, post dated. We had just moved and our address wasn't updated so we didn't have proof of address - they worked around that. I've never seen a dealership work this hard for their customers. We were there for almost 6 hours but Thomas worked around so many little issues that would have prevented us from getting a car at any other dealership. I'm extremely happy, extremely thankful, and would go to this dealership again in a heartbeat. They are honest, trustworthy, decent people that will work with you to give you exactly what you want, not just stick you in a lemon with high interest and send you home. I would recommend them to anyone. read more

This review is for the service I received. After my initial purchase, I messaged Alex about my experience, outlining all my concerns. While he addressed everything I mentioned, it felt like he kept offering excuses to brush off my issues. He told me to drop the car off with Manny in service for further inspection, so I did. The service team initially diagnosed the problem as a faulty backup camera, so I purchased a replacement online. After testing it in both my car and a friend's (same make and model), I determined the new camera wasn't the issue. I reached out again, and Sarah, the advisor, told me that because I had taken the car home, I would need to pay for a second visit. I agreed, understanding that the camera would need to be programmed to the module. When they had the car, however, they confirmed the camera wasn't the problem. I had a mechanic check the wiring harness, and everything seemed fine--connections were secure and grounded. Still, the screen inside the car wouldn't switch when the car was put in reverse. I took the car back a second time for them to test the wires, but the mechanic couldn't figure out the issue. I followed up on May 12th for an update. By June 3rd, I was told they needed a code to replace the part, specifically the BCM (Body Control Module), and that they were waiting for it. I continued messaging until July 28th, when they informed me the part had arrived. But when the module was installed, the camera still didn't work. They told me the camera was for an Escape model, but I insisted that it was the original camera that came with my car. They ordered a new camera, and I brought the car in again. After installing the new camera, it still didn't work. When I checked the new camera, it looked dirty inside, much like my original one. Sarah suggested I check the serial number, but when I asked for the receipt showing the new camera had been ordered, she told me parts like that don't have serial numbers. Why suggest I check it then? At this point, they needed to consult Ford's hotline, which they did on July 30th. On August 4th, the tech communicated with the hotline, but after several days without answers, I visited in person on August 10th. I spoke with Jose, the foreman, who told me they were still waiting for a resolution but couldn't give me a timeline. I asked how long I should wait before following up, and they said two weeks. Two weeks later, I reached out again, and unsurprisingly, I got no response. I waited another two weeks and messaged again. Yesterday, I got a response from Sarah, who said, "Ford instructed us to replace the Body Control Module, but the part is obsolete." I reminded her that the part had already been replaced, and I'm still waiting for an answer. I called the parts department, and they told me my car doesn't even have a BCM, leaving me completely confused about what's going on. At this point, I'm willing to pay to have the car fixed, as I've exhausted all options. I've been patient throughout this whole process, but it feels like they are either unwilling or unable to fix the issue. It seems like they just don't care. I never wanted to leave a negative review, but after months of frustration and no clear resolution, I feel I have no choice. This has been the worst car experience I've ever had, from purchasing the vehicle to dealing with ongoing service issues. I have saved all my chat logs, and I'm deeply disappointed by how this has been handled. read more

This review is for the service I received. After my initial purchase, I messaged Alex about my experience, outlining all my concerns. While he addressed everything I mentioned, it felt like he kept offering excuses to brush off my issues. He told me to drop the car off with Manny in service for further inspection, so I did. The service team initially diagnosed the problem as a faulty backup camera, so I purchased a replacement online. After testing it in both my car and a friend's (same make and model), I determined the new camera wasn't the issue. I reached out again, and Sarah, the advisor, told me that because I had taken the car home, I would need to pay for a second visit. I agreed, understanding that the camera would need to be programmed to the module. When they had the car, however, they confirmed the camera wasn't the problem. I had a mechanic check the wiring harness, and everything seemed fine--connections were secure and grounded. Still, the screen inside the car wouldn't switch when the car was put in reverse. I took the car back a second time for them to test the wires, but the mechanic couldn't figure out the issue. I followed up on May 12th for an update. By June 3rd, I was told they needed a code to replace the part, specifically the BCM (Body Control Module), and that they were waiting for it. I continued messaging until July 28th, when they informed me the part had arrived. But when the module was installed, the camera still didn't work. They told me the camera was for an Escape model, but I insisted that it was the original camera that came with my car. They ordered a new camera, and I brought the car in again. After installing the new camera, it still didn't work. When I checked the new camera, it looked dirty inside, much like my original one. Sarah suggested I check the serial number, but when I asked for the receipt showing the new camera had been ordered, she told me parts like that don't have serial numbers. Why suggest I check it then? At this point, they needed to consult Ford's hotline, which they did on July 30th. On August 4th, the tech communicated with the hotline, but after several days without answers, I visited in person on August 10th. I spoke with Jose, the foreman, who told me they were still waiting for a resolution but couldn't give me a timeline. I asked how long I should wait before following up, and they said two weeks. Two weeks later, I reached out again, and unsurprisingly, I got no response. I waited another two weeks and messaged again. Yesterday, I got a response from Sarah, who said, "Ford instructed us to replace the Body Control Module, but the part is obsolete." I reminded her that the part had already been replaced, and I'm still waiting for an answer. I called the parts department, and they told me my car doesn't even have a BCM, leaving me completely confused about what's going on. At this point, I'm willing to pay to have the car fixed, as I've exhausted all options. I've been patient throughout this whole process, but it feels like they are either unwilling or unable to fix the issue. It seems like they just don't care. I never wanted to leave a negative review, but after months of frustration and no clear resolution, I feel I have no choice. This has been the worst car experience I've ever had, from purchasing the vehicle to dealing with ongoing service issues. I have saved all my chat logs, and I'm deeply disappointed by how this has been handled. read more

This review is related to the service department. I decided to take my 2015 Mustang to the Star Ford service department since it is closer than the dealership I usually frequent. I made an appointment mid-June for regular maintenance and for issues with my A/C. I also asked for the driver side windshield fluid dispenser to be fixed as it was clogged/not working. Toward the end of the service, the service manager Michael who was assigned to me notified me that something was in fact wrong with my A/C and they needed to order a part to fix it. I asked him to go ahead and order the part. He then went on break and I was checked out by a couple other guys from the service department. I wanted to use my Ford Pass points, which I had a ton of due to a recent vehicle purchase. It took a very long time to do since both guys helping me said they did not know how to use the points system. When it was finally done, I asked for a receipt of what they had done that day as well as for the part I ordered. They told me that they "could not" give me any receipts or records from the service since they "weren't doing that anymore." I asked about at least getting a receipt for the part I had ordered. They said they couldn't print anything out because Michael had to do it and was on break. By this time, I had been waiting a good 3.5-4 hours, and just needed to get home. I verbally confirmed several times that the part had been ordered and they would call me to complete the work. I didn't feel good about it, but tried to give them the benefit of the doubt. A month went by and I didn't hear anything. I called to follow up today, and was told they have no record of any part for my car being ordered in the system. The woman I spoke to attempted to be helpful, but ultimately wanted me to provide information about the exact name of the part and told me that if I had paperwork regarding the order for the part it would be helpful. NO KIDDING. Not only did they not order the part, they had no record from the service showing what parts were needed or what the issue was with my car. Her and Michael's only solution was to bring the car back so they can take a look and "see what's going on " to know what they needed to order. Yeah.... no thanks. I already spent an afternoon in your dealership and waited a month during the LA summer with no A/C in my car. Thank god the part was only $12 - imagine what would happen if they did this with an expensive part. To top it off, they never fixed my windshield fluid dispenser. I am not the kind of person that writes reviews ever, but this made me so angry I just had to. It's so incredibly shady to refuse to give people receipts for services they paid for. If I pay you to work on MY car, don't withhold the records of what you did to MY property. Maybe it's because I'm a younger female and they think I don't know anything?? Unfortunately a common experience in the car world. P.S. If someone from Star Ford wants to talk to me to discuss my concerns, be prepared to hold for 4 hours, then wait a month, then call me back to follow up at which time I'll I have no record of what you wanted. Do yourself a favor and go to a different dealership's service department. read more

BEWARE!!! of any Service not under warranty BEWARE!~! My van blew out a spark plug and needed heliocoil insert installed. No big deal. My mechani usually maintains my van, but they are 60 miles away from where i work. I called, spoke to sales rep, and she told me it would take a 2-3 hours and a few hundred dollars. For those not familiar, the part is a small threaded part and maybe $10 that goes in the sparkplug hole and the plug then goes into that. So i asked to make appointment and they told me bring it in and they would have it out by 3pm. ok, so 10 min later im at the shop. I get a written est of $100 and head back to work. I get a call from from the sales guy with an estimate of $1300 +tax! Yikes!. Then he tells me theres no way ready in one day, maybe next day or more to get to part, remove this and that and put in ...yada yada. I tell him thats pretty expensive, like 4+ times what it should cost, even when the original est was way less, the service tech i originally spoke to told me way less and less time, and i told him i had this happen before and it was about $200, and i didnt mind spending a little more for the dealer to fix it, but i didnt want to get gouged. He said thats what it was and what do i want to do . I told him I would come and pick it up, take it someplace else and i would be there in 10 min. He said he would have it ready. When i got to the dealership, they did not have the car, wanted to know why i didnt want them to fix it. ( I saw my rep Mike, but he ignored me and left his office and stayed far away, apparantly not wanting to even discuss it. After waiting 15 minutes, I fiinally i got the bill for doing nothing and they said the van would be right out. after 15 more minutes i asked about the van and they said, oh it will be right there we sent someone, Then another 15 min, i asked again and they said they were having trouble locating it. What Crap! they lose a van in a parking lot??? Finally after 45 min of more wasted time they brought it out. In the meantime I had already set appointment with a mechanic 2 blocks away. I drove the Van to him at 1pm, had a $285 estimate. I picked the Van up at 3:30 and total bill was $308 incl tax. He said he was sorry for the extra but it was extra because it was a van. I know Ford just built a nice new service area, with very good coffee i must say, and know they have to pay for it but do they have to rip off, and totally Rip Off customers. My Ford dealers i use in orange county are much more honest. Star Ford - Not so honest. So unless its under warranty, prepare to be totally gouged, check prices with your local mechanic. and basically stay away from Star Ford. (You are welcome to check with any mechanic and see what this would typically cost and you will see its nowhere near what they tried to get). They might be good for sales like some of the posts here? I dont know, and i will never find out! Cheers! read more

In this, my promised follow-up to my initial review review of April 2nd, I am compelled to report that, later that very night, I made a last-minute, almost embarrassing change in my decision as to which model new Lincoln I was just about to buy, that very next day, Friday, April 3rd. I had initially chosen the Lincoln MKC, and, as they did not have then have it already in their inventory, I had 'urged' my salesperson Geremy, to scour Greater Los Angeles, for that exact vehicle, with the exact right accessories I had itemized I wanted. One of the reasons for my first, very positive, review was that, over the two days previous to that he had found that exact MKC I wanted, and had arranged to, and did, have it transferred to their dealership so that I might take delivery of it that very next day, Friday, the 3rd. Strictly by chance, a close friend of mine, knowing I was looking at these new Lincolns, and that I had pretty much decided on the MKC, at around 6 PM Thursday the 2nd, sent me just a brief text message, which said "I think, for your purposes, you should really consider the Lincoln MKZ." The moment I read that, for a variety of reasons, I almost immediately knew he was right. I then actually realized I no longer needed, for my purposes, an SUV Crossover-type vehicle, but actually needed an upscale, luxury car with many of it's extraordinary amenities. I immediately reviewed the Lincoln factory web site again, and for the first time really closely examined the MKZ. Wow. It had everything. AND, as I knew I was going to be putting many miles on my new car, I was almost shocked to find that the MKZ Hybrid version, was EXACTLY the same basic MSRP list price as the standard gasoline version! And, that the hybrid version gets an almost double, average 40 MPG! I further that evening checked the factory 'dealer's inventory page,' and was delighted to find that Star Ford Lincoln's Inventory pages had TWO of them, FULLY equipped! For about the same net price of the MKC (the MKZ did have a $1,950 CA discount off the sticker price), they graciously released my MKC choice back to wherever they had gotten it, and I test-drove and loved the MKZ, and marveled at the many electronic features and accessories (so many of which I am just now beginning to understand). My gracious salesperson Geremy, and his very thorough and savvy finance man Freddy, made it all happen for me that next day, Friday, only hours after I first realized I was just about to make, for me, what would not have been the car I really needed and wanted. Both of them made my (very embarrassing to me) totally unexpected change of heart no big deal, made the whole process a smooth, almost pleasurable experience; and, I drove my car, that new, elegant Lincoln MKZ home late that afternoon. It would more than fair to say that I rather highly recommend them to you. read more

FINALLY! A new car dealership that doesn't play games with the customer! I have been buying Ford Explorers since 1991. Had great luck with all of them. I don't haggle. I know exactly what I want, I do my research and as a firefighter/paramedic, I receive a deep discount because my department has the X-Plan with Ford. I went to three other Ford dealerships: Galpin Ford, Sunrise Ford in NoHo and Vista Ford in Woodland Hills. I got the brush-off from all of them. Galpin said they didn't have the car and the color that I wanted, even though they had 243 Explorers in stock. As soon as I said "X-Plan", suddenly no one had a car. No one wanted to tell me about any rebates or incentives as well. Everybody tried to bump me into a more expensive car that they had on the lot, and when I stood my ground, all three dealers said I needed to order the car and that would take at least 6 months Give me a break! Same old new car dealer b.s. designed to shake every last dime out of a customer. I seriously considered for the first time in my life switching from a Ford to a Chevy until I walked into Star Ford on a whim and met sales associate Sasha. Talk about a breath of fresh air. Can you believe that we struck a deal in 20 minutes? 20 MINUTES! Sasha told me that the vehicle I wanted was being built at the Ford plant in Chicago, and the vehicle would be there by January 20th. It was. Along with a price I was already satisfied with, he also told me that Ford had two incentives that would save me an additional $1,000 off of the price, which lowered the price down to $1,000 below what I was willing to pay. When the car arrived on time, he said that the two incentives had expired, but since I ordered the car before they expired, I would still get the savings. Then he said that Ford had a new incentive, and he would knock another $500 off of the price of the car! Imagine that! I got the exact car I wanted and saved $1,500 off the price I was expecting to pay. Deals and service like this do not exist at other Ford dealerships in the greater Los Angeles area. It was a real pleasure dealing with Sasha and Star Ford. No games, great service, unbelievable deals and 100% honesty. No greenpea salesman/sales manager games that do nothing more than try to squeeze every last dime out of you. The other dealers are too busy trying to convince you that they are doing you a favor by selling you a car. These guys are for real, they want and appreciate your business and they bend over backwards to satisfy their customers. Skip the rest and drive straight to Star Ford and ask for Sasha. He's been there forever and will beat any deal. I don't know what my Yelp profile says "Bill S". However, I am so pleased with my experience with Star Ford that I'm including my name at the bottom of this review. Lou Farah read more

Unfortunately, I cannot recommend their service. I recently took my I Ford Flex in for service. The front brakes were making metal on metal grinding sound. I had previously purchased a maintenance plan from Ford that included oil changes and brake service. We are at 90k miles with last brake service at 35k. So, I suspected brakes were in need of service. After discussing with my Ford advisor at length, he recommended a 90k service (oil change), brake job (since under maintenance plan) and new tires (which were needed). The first problem was with communication. I never received any communication regarding the issues addressed or completion date. He estimated that repairs would be done that day or next day at the latest. On day 2, I texted and received a response that he would check and get back to me. No response. On day 3, after not hearing anything, I called service and was informed that my advisor was out that day. AT 5pm, they finally told me that the car was ready. I came in the next day and tried to check out. I noticed the bill was incorrect (did not reflect the discounts he previously offered). So, they paged my advisor but after 20 mins of paging he never showed up. So, the manager on duty adjusted the bill per the agreed upon discounts. I then drove off and not 5 mins later, heard the same metal on metal scraping that I brought the car in for. My advisor was finally back and hopped in the car. He heard the noise.and we took it back. Turns out the brake pads was at 0 percent and he told me it would be $179 for the brake service which is a discount from normal price. First, the quoted price is a Ford special that was going on at the time, so no special pricing for me even though he tried to make it sound like it was. Second, I asked him why the price was so high if we just replaced the brakes. At this point he says he has no recollection of discussing the brakes with me even though that is exactly why we brought the car in. Second, I have the maintenance plan, which covers the job and he was trying to charge me. So, aside from the fact that he totally forgot our initial conversation at check-in, how does the service department miss zero percent brake pads that results in metal on rotor grinding? Not only did they perform a full oil change and 90k inspection but I also had 2 front tires replaced. Upon replacement, it's inconceivable that they didn't notice the brake pads on the oil change or the tire replacement (and alignment which I paid for). Plus the whole reason I brought the car in was the metal on metal grinding that I heard in the front. wheels. Total failure. I cannot in good conscience recommend Star Ford. read more

I am the husband mentioned in Ev M's post. Just wanted to provide an update. We went their initially wanting to help support smaller business instead of going right to the big dealerships. After everything Ev M described (Bob Nye was the person who pretty much blew me off with no explanations and told me to call financing to get my deposit refunded, which I did and supposedly it has been) I thought we were done with that and back to square one. However, Lawrence finally called me back on Thursday (the day I was supposed to be able to pick up the car) and explained that even though I had put down a deposit/hold on the car, it was being held for someone else. I told him how upset I was and he said he was sorry and that he was shocked at what Bob Nye told me. He also said that he was still trying to get the car and asked what he could do to make me happy. I told him I wanted the car at a lower price and I wanted it by noon on Friday. He said he'd look into it and then begged me to ask my wife to remove the Yelp post. I said that she wrote what the experience was and as we still didn't have the car, there was no incentive to take it down. Low and behold, he couldn't lower the price and was going to do what he could to get me the car on Friday. Friday noon came and went, didn't get a phone call until 1p that I missed. I called him back 3 times during the day and finally was connected to him the last time. He said he had the car and it was ready for me I told him I wasn't coming down since it wasn't before noon and it seemed like he wasn't interested in calling me back earlier AND that the night before I had gone to Galpin Ford in North Hills and driven off the lot with a car that was a completely hassle-free experience. He gave me excuses that no one at the dealership had told him that I had called a couple times earlier and he was sorry about everything with Bob. He asked if he could take my card number so that he could refund my deposit/hold (something that Bob told me he couldn't legally do) and was shocked to hear (even though I had mentioned it before) that I had called finance the day before and been refunded. Tl;Dr: The salesmen here lay a lot of blame at other people's feet. The worst was when they gave excuses repeatedly that Amanda and Marie (the receptionists) don't let them know when people leave messages. To my knowledge, even though I was a customer frustrated by the experience, the salesmen never bothered to talk to each other about how to fix the situation. Or at least, that's the way they presented it to me. I was there as a guaranteed sale with loan in hand to support small business, but not small-minded business-people. read more