FRAUD ALERT - Please be careful when bringing in your own financing to this dealership. After I negotiated the final sale price of my used vehicle, I was asked to sign a purchase form which was actually a finance application through Star Nissan. The sale rep assured me they would use my financing through Bank of America and this application was just a formality everyone signs. In other words, I had to sign this form to purchase my car. I was asked to wait away from the finance office and was unable to ask questions about the process or present my own financing from BOA. Then the finance department ran my credit and started their own financing process without my knowledge and not in my presence with authorization. I assume this deceptive practice has to be illegal. I was finally told I could go talk to the finance department and all of the documents were written up ready to go. The finance guy acted shocked that I had my own financing in-place and pressured me to go ahead and close so I could leave and pickup my child from daycare. May I suggest if you do buy here, please ask to be in the presence of the finance representative while the paperwork is being processed so you can ask questions. I cant believe these practices still happen at dealerships in 2019 and I'm curious if this has happened to others. And don't be deceived by the Nissan flag associated with this dealership. read more

Sold me a car back in 2018 with a clean carfax, 2022 I took my car to a dealerships to get appraised to possibly be sold and a accident was added to the carfax after I bought the car for a date that happened before I bought the car. Upper management brushed me off when I visited and called. read more

I went to get an oil change for my Nissan. A simple oil change takes around an hour in most places. Here it ended up taking me around almost 3 hours. It literally wasted all my Saturday. When we asked them what had happened they just gave excuses but no solutions. They did not even give a discount for making me wait that long for a simple oil change. I told them that it took that long to repair something, but not an oil change. One more thing. When we pulled up and asked how much the oil change full price was going to be they gave me one number. However they ended up adding $8 more in surcharges (COVID surcharge, electronic storage surcharge, etc.). Add taxes to that. I was going to get the buy 5 oil changes and get 2 oil changes, but after this fun experience I do not think I will ever be going back again. Thank you for reading. read more

I found Star Nissan though Capital One's Auto Navigator app. I went in and the car i really wanted wasn't on the lot yet due to it had the premium package. I left a deposit and about a week and a half later my beautiful car arrived at the dealership. Jose R was my salesman and I have to say in all my years of buying cars they made the experience so smooth and so effortless. I never spent such a short time in a car dealership in my entire adult life. Only 2 hours at the dealership and everything was completed. I highly recommend them. See either Jose R or Eugene. read more

Star Nissan - Car interior - Car Dealers Near Me - Niles, Illinois

I worked with Julian Cruz in finding a new car. He help make the process easy and stress free. He showed me different cars I was interested in, test drove them and was with me every step from the moment I walked into the dealership. I highly recommend his services. Thank you so much! read more

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This guys are slow, it seems like the costumers time don't mean anything to this people, 3 hrs for an oil change that's ridiculous

This is the second car I leased from Star. Their team is fantastic. Eddie and Jordan are incredibly patient, flexible, and professional. Eddy knows is stuff regarding the Infiniti product line and Jordan is very fair on the finance side of the experience. Their service team is equally great. read more

When I dealt with Financing I believe my credit was pulled 5 times, since I received 5 separate notices. When I sat down, I was provided only 1 offer sheet. As we went over the terms and scenarios for a possible loan with the employee at Star Nissan, the employee said "...simple interest just like buying a house." I told him that when buying a house, the loan officer is obligated to provide 3 separate loans terms. His reply was "This is a car; not a house." So, I left the dealership. As a customer, I should be shown all offers and be given the opportunity to select which loan suits me. This was my experience. read more

Billy Werner was so helpful when I was looking to buy a car. i purchase a car approximately every 10 years and find the process stressful. However, he walked me through every step of the way and was patient with all my questions. I'm quite happy now that I'm all situated with a new car. read more

Service center is fabulous. I usually make my appointments with Ruby or Adam and they always make sure everything is taken care of. They help me make well informed decisions and I have never been steered wrong by their advice. If the work is going to take a long time- they let me know so I can plan accordingly or they offer a rental/ courtesy car if they have one. I usually just bring my laptop and get some work done, though, since they offer free wifi and coffee! Even times when I bring a Courtesy car back after the service agents are gone (I love that they let you pick up til 9:00), the porters that deliver my car are nice and make sure I have no questions before I leave. read more

I have to get new sd crad 4 hour waiting for it then i have to bye new one. I get the sd card from them and they said tomorrow because we have to order it and the when i get there they said of no delivery today we will call u tomorrow then i went back again and they said u have to wait 30 min and its juts pick up the sd card waist my time and they didn't finish with 30 min its took 1 hour and 20 min plus all the they price its triple times read more

Everyone was super nice when I bought my car. Anthony was the first car sales person that was honest with me. I was looking for a car and many other dealerships lied to me about having the car I was looking for just to get me in the door. He told me right off the bat we don't have the car you want but have me other options. I appreciated him not lying. I did go see him and actually got the car off my dreams at a great price. read more

I bought a used Rogue here, and it was a really nice experience. I started online/on the phone with Patricia who discussed car options with me and set up an appointment to see the cars I wanted. When I got to the dealer, Eugene was my salesperson, and Nissan finished the deal in financing. They were all so great to work with. Through the whole process I felt like everyone listened to me and made sure I understood everything, from exactly how the car controls work down to the details of pricing. They patiently answered all of my questions; I never felt rushed or pushed. I am happy with my purchase! read more

This dealer sucks!!! They told me an hour to fix a recall. I'm going on 2 hours sitting here waiting. The best part, the service guy wanted to argue with me and tell me I've only been here an hour. Don't argue with me. I know what time I got here. If you can't deliver your promises as you have posted in your customer lounge, then maybe you shouldn't promise times you can't deliver. "Nissan Customer Promise" First one listed, "We will respect your time". BS!!!! Not coming back here again. read more

I went to test drive a car at Star. I had a trade in and they needed the key to access it. While negotiating, I asked for my key back and they said a manager had it. The salesperson went to talk to the manager about numbers, as they left, I said "don't forget my key". They came back, to talk more numbers, again "forgetting" my key. I asked a total of 6 times for my key back. Stupid sales tactic, tacky as hell and I refuse to go further with the deal because of it. read more

Today I come into the service department and having a few minor things done (was told a little over an hour wait time)... And then end up finding out I needed new breaks which was no problem. I was told an hour or so for the breaks...turns out that they don't know how to tell time to save their lives, and would rather make sure that you pay out of the ass for slow technicians to work on the car... And now I'm going on hour number 4...absolutely ridiculous. If they tell me 10-15 more minutes until the car is ready one more time... I'm going to flip. Such lies and if their technicians were quicker, they'd not have to charge as much for labor. read more

I sooooo bad want to give this place ZERO stars. First off, let me say that I dealt with Hitgo (sp?) and Sebastian in finance...even though I didn't need any financing. For starters, when I went into the dealership with my financial statements showing that I had more than enough income to purchase a vehicle outright, it was accepted with a huge amount of uncertainty. It got to the point where it was "undercover racism", as I am an African-American with a lot of money...CLEAN money, that is. When I told Hitgo that I didn't have a checkbook with me, and that I could go to the Bank to get a cashier's check, he wanted to have someone FOLLOW ME TO THE BANK. When I told him that it wasn't going to happen that way, he got nervous really quickly, and asked if I could go home and get my checkbook...and he would have someone FOLLOW ME HOME. Uh......no. Finally he agreed to let me bring a cashier's check in later that evening, which I did, and the car was mine. Now, Hitgo calls at least twice a month asking if I'm in the market for buying another vehicle. Uh....STOP CALLING ME? This is borderline harassment! I've found that some of the sales guys will do that...hound you and hound you for no reason at all. Finally, please explain to me why #1, when my title application was completed by the dealership, they CHANGED IT AND LISTED THEIR ADDRESS AS A MAIL-TO, and #2, why they have held my title for TWO MONTHS WITHOUT NOTIFYING ME? Keep in mind, I purchased the vehicle outright, and there are no liens on it at all! I really wish that I hadn't dealt with this dealership. They, in my opinion, lack seriously in proper business practice, customer service, and are a bunch of pushy, evil back stabbing thugs. RUN LIKE HELL TO ANOTHER DEALERSHIP. Don't make the same mistake I did! read more

Hi Consumer, Do you like your hard earned cash? Well, if you don't mind getting robbed of it, then come on down to Star. We'll have no problem being overly pushy about an extended warranty and weaseling it into the previously agreed upon deal. See the other reviews, we're REALLY good at that. Wait, it gets better. If you should need to cancel said extended warranty (well within your legal rights - shhhh!) and ask for a refund on the remainder. We are the absolute best at not giving it back. We have it down to a science, let me tell you more. You may try and call us, but we only have one person that is capable of handling this sort of transaction. Not even our financial manager is capable of handling it. The only person who can perform this magical feat, we make her available only after 4pm. She does this trick too where she disappears for weeks at a time. Genius, right? Just try and leave her a voice mail or as we like to call it, "the black hole". If you rattle our cage enough, you may catch someone sleeping on the job and get through to her. She'll seem pleasant enough, but it's more of our ruse. We have her give very specific instructions on what you'll need to do to get the refund on your warranty. Time consuming tasks which we figure you might not take on at this point after having spent weeks trying to figure out the steps to get YOUR refund. Further attempts to attain the refund are absolutely futile at this point. Those faxes you sent with all the proper documentation...see: "the black hole". You can continue to pester us, but as I stated we're the best at not offering back what was rightfully yours. Or "honoring our customers". We made you pay for it, but that certainly does not work both ways. That's just not sensible business. -Your Star Nissan Team read more

DO NOT COME HERE. This place is a rip off and I have not spoken to ONE person who can rectify my reasoning for purchasing a car here. BIGGEST REGRET. you have been warned. read more

I completely agree with Edward. Do not buy a car here. These guys are worst in after-sales support. I purchased a new vehicle here that had a huge scratch on the paint. They hid the scratch from me and when I took the vehicle back to them they said they could "buff it out". After repeatedly trying to buff it they realized that someone had put clear coat paint over it. It was an obvious attempt by someone there to hide the scratch. The worst part was that they made it 10x worse by buffing it repeatedly! I will never buy a car from this place again. I reported them to the BBB and contacted Nissan corporate about my concerns. My only consolation was that they lost their customer service rating due to the number of unsatisfied customers. read more

One star rating for this place is more than I want to give. Horrible customer service! Instead of giving me a costumer car right away they had me waiting for over 4 hours just to send me home. Employees are quick to be rude and have zero pride in the company they are supposed to represent. Roy and Brian are an exception to this so if you are forced to deal with this horrid place, make sure to only deal with them. read more

What's the point of even making an appointment with the service department? I made an appointment over three weeks ago for an oil change which I was told it would take between 1 hour and 90 minutes. I showed up on time, and at that time was told it was a minimum of a 3-hour wait. For an oil change! While I understand places get busy, the whole point of an appointment is to not run into this issue. I was unable to get my oil changed, and now have to reschedule another day and possibly go sit there for 3 hours. Reading all the reviews here, seems like a very common problem to get quoted one time, and then told another once you are there. the location is quite convenient for me, I probably won't be returning to service my vehicle with this dealership, as I'd rather go somewhere who actually knows how to schedule appointments and stick to those appointments. On a side note, I've tried to contact the service department manager as instructed with other reviews, and couldn't get through to anyone and hung up after 13 minutes of listening to a recording telling me my call is very important and I will be next. read more

I went in today to test drive a Nissan Juke. The experience was lack-luster at best. The salesman who I worked with was a fast talking man who refused to give me straight answers. The manager was rude, and extremely hard to work with. It's amazing to see how little respect everyone at the dealership has for the buyer. I left without buying or leasing, even though I really enjoyed the car. I'll be headed to a dealership that deserves my money if I end up buying or leasing a Juke. Be aware of up-selling from the onset. They make things confusing on purpose, and refuse to give decent answers to very easy to answer questions. read more

Wanted to go in to see a pre-owned vehicle I email Olga who called me immediately & set up an appointment. After some discussion & Bruce going above & beyond with me I walked out with a brand new 2021 Nisssan Rogue for my husband. They are the best. read more

Last year around this time I purchased a 2010 Nissan Maxima from this place. I apparently didn't have my needed lawyer with me when I signed the sales paper work. After my purchase I noticed a fee listed under the sale price of my vehicle for an additional $1700+ plus dollars. I returned several times to speak to someone who could explain to me what the additional $1700 was for. After getting the run around for several weeks and after hearing multiple reasons for this fee, they final got their stories straight and told me "I have to purchase a service called Auto Guard with any new car bought at that location and that was what the fee was for". I did not know this and was not aware of that scam because it was never told to me. After complaining till I was blue in the face, they agreed to refund me only $400 of it back. They all acted like I was their best friend before I purchased my car and after my issue they all acted like they never seen me in their lives!! NOW to add insult to injury and pretty much giving me a smack in the face, Star Nissan sends me a reminder every few months to make sure I bring my car in for my ***FREE*** Auto Guard service!!!! I am now contacting The Better Business Bureau !!!! ------------------------------------------------------------------------------------------------------------------ Case Successfully Submitted Your BBB AUTO LINE case has been submitted. In the next few days you will be receiving a packet of information (including a Customer Claim Form with the information you provided to us) in the mail. Please gather the following items and return them to us with the signed (by all titled owners) Customer Claim Form: 1. copies of your repair orders; 2. copies of your current vehicle registration; 3. a copy of your sales/lease agreement (not the finance agreement); and 4. any other letters, correspondence, etc. related to your claim. A copy of your complaint will be shared with the automobile company. A company representative may contact you to discuss your claim and offer a solution. A dispute resolution specialist from the BBB will contact you upon receipt and review of your Customer Claim Form and support documentation. Our role will be to: 1. determine the eligibility of your claim for the BBB AUTO LINE pro gram; 2. explain the BBB AUTO LINE process; 3. facilitate settlement discussions between you and the company; 4. prepare eligible cases that are not resolved for an arbitration hearing; and 5. process the arbitrator's decision to you and the company at the conclusion of the arbitration hearing. Our goal is to resolve all disputes within 40 days from the date the case is opened in the BBB AUTO LINE program. For more information on the process, program eligibility or your state lemon law, please return to (www.bbb.org/us/auto-line-lemon-law) and review the information applicable to you. Thank you for sharing your complaint with your Better Business Bureau System. read more

I had the worst experience at Star Nissan when I bought a brand new car. I walked in prepared to buy a car. The car I picked out online was already waiting outside when I came in. I was an easy sale. I was initially dealing with a certain salesperson, but when I came in, I was shuffled over to someone else. She was very nice, but a little pushy for my taste. Anyway, credit report pulled, down payment given, test drive completed and I was ready to sign the paperwork and get outta there. The saleslady played on my emotions (sob story about overcoming a life threatening illness) and sold me an additional warranty that would seal the outside paint as well as protect the upholstery. That's when the nightmare started. I had the most difficult time getting scheduled in for the features to be placed on my car. I came in for my appointment and was nonchalantly asked "Can you come back later?" Umm... no, I can't. I had to drive back home then went through the same deal trying to reschedule the appointment. The woman would not return my calls, so I finally decided that I do not want the warranty that I paid for and cannot take advantage of. After days of calling and writing letters, the manager was able to refund the amount that I paid for the so-called warranty. I will never buy another car from this place again. read more

Waste of time!!! When you set up the appointment to come and see the car and finally when you get there, very good news-your car is been sold!! read more

I realize that nothing happens super fast in a service department. Had an appointment for our new car to get a clear coat. Was told it was a fast process and they'd come get me from the waiting room in 30-45 minutes. Okay, perfect. Well it's 1.5 hours later and no one has said anything about my car. Seriously. This service department sucks. At least let me know it's going to be awhile, I understand things happen - but to say nothing while at least 6 people have been in and out around me. What a waste of time. Nothing like putting in a full work day, coming to get something taken care of that shouldn't be long and suddenly your whole night is shot. Thanks Star Nissan Service Department. Hopefully I'll leave here before the 2 hour mark. I'd give you zero stars but apparently that's not an option. FOLLOWUP: it was a simple auto guard being done and they scratched our hood. read more

I had a great experience purchasing a car from this Nissan dealership. I look forward to working with them for the rest of the life of my new car! I highly recommend Olga if you are in the market. She is personable without being overbearing and pushy. I felt like she knew my interests and was able to quickly match what I wanted using her expertise. She was very knowledgeable about the products and efficient at making the car buying process easy. I have recommended this dealership to other friends and family members. See Olga for a lovely car buying experience. read more

Absolutely Brutal. i wish i could give 0 Stars No communication, they did not fix anything i asked for, and then charged me for other things. I bought my car here back in 2014, and had an okay experience at that time. Since then, its been a complete nightmare. Never going back. Shame on them. 100 other places to buy or lease a car, let alone get a car fixed in the Chicagoland area. read more

For convenience I've ventured out to other mechanic shops, but I find myself going back to Nissan, because they know Nissan! I almost was suckered into buying 2 new shocks from Pepboys, before dropping $380 I needed a second opinion. Turns out I don't need new shocks, nothing is leaking, there is no issue. I don't understand the low rating on here, I've been coming here the last 10 months or so and have had a great experience every time. TALK TO RICH! BTW, free WIFI, i was able to work and wait - great amenity! read more

I love this place! I've purchased all three of my cars here, and have never had a problem. I looked around at other car dealerships, and I've never felt as comfortable as I've felt here. I also got the extended warranty so free oil changes are a plus! In addition, everyone is nice and while there is almost always a wait for service I don't mind it. When they say 45 minutes its 45 minutes. read more

I'm really surprised to see such bad reviews on here. The experience I had at Star Nissan was something I would recommend to anyone. We worked with Paul and he was more than accommodating to my wife and I, and came up with the a car within our price and all features we were looking for. This is the second car I've purchased, and we couldn't be happier with Star. Ask for Paul...he knows what he's doing and he's a great salesman. The only reason why they don't get a 5, is the finance and paperwork took a little long. read more

Loving my new car!!!!!! Runs so smooth and is fast as lightening. Staff called me about two weeks later to check to see how everything was going and to see if I was enjoying my new ride. Star nissan has many cars to choose from with great prices. So check them out!!! read more

Star Nissan - Car Dealers Near Me - Niles, Illinois

I had a fantastic experience purchasing my 2014 Kia Forte at Star Nissan. Ronnie was phenomenal and I recommend that you go to him if you're in need of a car. He was not pushy at all and made sure I had all of my questions answered. He also called me a week after the purchase to make sure that everything was going well with the vehicle. On top of all that, I'd driven my boyfriend's car to the dealership and was going to leave my new vehicle there until I could have him come with me to pick it up. So that I didn't have to wait a few days, they had an employee drive my new car from Niles to Lincoln Square while I drove my boyfriend's home. Talk about going above and beyond! read more

Back in 1999 I bought my first new car here. Took it in for service under the warranty. Had no issues. Went serious car shopping this year. Went to several other Nissan dealers before coming back to Star. I found a used 2011 Murano SL on their website and sent in an inquiry. Dariusz called me to follow up on my inquiry and I thought here is another hungry dealer promising me the "best price". I went into the dealership around 8 pm. Dariusz was there and he showed my husband and I the car that I was interested in. I test drove the vehicle and Dariusz was very familiar with the car's features and answered all my questions. He was a straight shooter and very friendly, but not too friendly. The deal was closed 35 min after we walked in the door. I couldn't believe that after 15 years after my first purchase I was back to purchase another car. I felt that being a loyal customer actually paid off. If you are looking at a used car from Star, try and work with Dariusz. He made the process very easy for us. read more

Star Nissan redeemed the Nissan dealership in our eyes. We had an awful experience with the Autobarn Nissan in Evanston but did fall in love with the Nissan Sentra SR. My husband came out here to test drive it and had a fabulous experience with Mike. We came back again with me and son in tow to test drive it again and had wonderful customer service with another rep and Joon. After further discussions, we decided to go with Nissan over the other car option we were considering partially because of the car/price but also because of the great customer service that Mike B. gave us. Overall, service was excellent and quick. Everyone there is really friendly, helpful, and was able to give us great customer service, as well. We're very happy with our new car and the service that we got from Star Nissan. We look forward to a long standing relationship with the dealership as our last car lasted us 12 years! read more

It's weird to like a car dealership...I mean seriously, who likes these places? *hangs head shamefully and raises hand* Me! Yes, we actually do like this dealership, after the atrocious service we received at their sister dealership Mid-City we fully expected another bad experience, however, much to our delight our sales person was awesome, took us on a test drive and gave us all the info we could possibly need on the Rogue we were looking at. We liked him so much that we got his card and found out the days he worked and came back and purchased from him! We have had nothing but good experiences with both the service department and others in the dealership, would definitely buy from them again. read more

I recently purchased a Maxima from Star Nissan. The sales staff is excellent both before and after the sale of the car. There have been some minor hiccups that the sales staff has helped me with. They still greet me with a hello, a handshake, or a nod if they are with another customer. The service department had to order a part for my car, but did not tell me about it as I was waiting for the car, and there was nothing written on the paperwork. The service department did call me back after I spoke to the sales manager and asked why this item was not done. The parts department sold me a part for an older model car. Both times I have had the car in, I have talked directly to the mechanic who was going to work on my car, and I explained to him the problem I was having. This was very nice because it because it was not going through a third person (ticket writer), and the mechanic could understand exactly what the problem is. read more

Absolutely ridiculous... waited almost 3 hours for an "express oil change" can't get any worse. My car was in the front of the shop by the windows and not one technician came to look at it for at least 45 minutes. I notified the service man who told me he needed "paper work". I stood by his area as I was frustrated and guess what there was no paper work, he just flat out lied. It then took another 30 minutes to just wash my car. After my car was done, I noticed I was charged extra and confronted the service man. He gave me a bullshit apology, but didn't offer to help. Id rather drive to a further dealership then come to this place again. They were more worried about trying to get me to sell my car, instead of doing an OIL CHANGE.. read more