The service at this location is always pleasant (except that one time that smart mouth young lady was rude to every customer-haven't seen her in months). When I make a mistake in the app and select drive-thru vs. walk-in they make it no big deal. I've become a huge fan of the iced double berry matcha...delicious! My Mom and I are addicted to the blended mango dragonfruit lemonade energy refresher (me) and the blended strawberry açaí lemonade energy refresher (Mom). It is so wonderful to purchase a drink that doesn't run through you. read more

Today is Starbucks' red cup day so I thought it would be a good opportunity to come visit this new location. It is part of a large shopping plaza so there is plenty of free parking available. There is a drive-through with a long stack. [[HIGHLIGHT]]The patio has good seating and inside there are more seating and very quiet for doing work or having quiet conversations.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I came around noon and it was not crowded.[[ENDHIGHLIGHT]] The barista was very helpful when I asked questions about which drinks qualify for the red cup promo. [[HIGHLIGHT]]This is a very nice Starbucks location, very clean and bright.[[ENDHIGHLIGHT]] read more

See all

Corey at the Avila Laguna Niguel location was a polite and generous soul! I wanted to try the new Blue Coconut Refresher and he made it so well! However, before I could even take a sip, he noticed that coconut wasn't in it and remade it! It tasted stellar and he even made me chuckle a bit! I was having a bit of a rough year but things like that perked up my mood a bit. I love coming to this place! [[HIGHLIGHT]]Also the atmosphere was really calm and relaxing after getting off work and going home after the gym.[[ENDHIGHLIGHT]] read more

So I came for my birthday drink, first off thanks Starbucks for the drink! This is a very efficient location. When I pulled up, there were about seven cars ahead of me and of those seven they were probably about four that were just ordering because they spent a little bit of time at the speaker. The line moved rather quickly so well done there. I decided I was going to venture out and try something new. I got the iced vanilla latte or I should say protein latte and I will say it was OK. Maybe it needed a little bit more vanilla flavoring, but it was kind of just bland interestingly enough to say. It's not that it was Gross by any means because it definitely was not. It was just ehhh...a drink. I might consider trying it again maybe asking for more vanilla I don't know The lady at the window was kind so kudos to you ma'am. I'll definitely be back to this location as I've been here quite a few times. If I were to say yes, absolutely get the protein coffee I can't quite say yes absolutely but if the nutrition facts are as they say, they are with some extra protein yeah give it a try. It doesn't have any weird aftertaste. It doesn't have any weird flavor it blends pretty easily into the drink flavor profile so yeah I guess give it a try if you want. It's not like a standard way protein flavor. read more

We love coming here most days to get our usual. [[HIGHLIGHT]]Our dogs love the employees when we go to the drive thru.[[ENDHIGHLIGHT]] Rachel is the best! read more

See all

The wait for someone to come to the drive thru speaker is always too long...even at 5am with no one in line. Cannot hear the drive thru, and the employees can't hear you because the speaker is facing a 6 lane 50mph+ street!? [[HIGHLIGHT]]The drive thru lane is blocked by bushes that put scratches on your car.[[ENDHIGHLIGHT]] I asked four people and a manager (very rude and defensive blonde lady) to PLEASE trim the bushes. She gave me a look like I can't believe you are bothering me with this. [[HIGHLIGHT]]Weeks later the overgrown bushes are still there.[[ENDHIGHLIGHT]] Also, if you ask for anything at the window they have to lean outide the widow to hear you. I give up. I went inside, took longer. [[HIGHLIGHT]]Poor location, people come from all directions/seen a few road rage incidents as it's a maze of turns and manuvering to get to the drive-thru.[[ENDHIGHLIGHT]] AVOID this location. read more

Starbucks - Row of bushes ready to scratch the entire side of your car! Who does this? - Coffee & Tea Near Me - Laguna Niguel, California

Absolute garbage customer service. At the window and at the drive through. Some blonde lady I can only imagine was the manager had a god awful attitude. They messed up my drink and then refused to remake it and then made up some BS excuse they couldn't fix it at the window and I'd need to come in. Never going back. Train your employees better read more

WORST STARBUCKS I EVER ORDERED FROM. Now that I've looked at all the horrible reviews I know I'm not alone. I order coffee from this Starbucks multiple times a week and get the same thing at the same time under the same name - a venti HOT blonde vanilla latte. I even get it extra hot with no crazy modifications. It's a simple coffee on every menu. Somehow this Starbucks always seems to send me cold iced coffee, random coffees that aren't mine, and can't make a single coffee right. I have even gone to the length of calling and say I am ordering again, and still received the wrong $10 coffee a second time. This has happened to me over 20 times now, because this is the only Starbucks by me which delivers. Ive photographed each one and am going to bring it up with corporate. Luckily I've been refunded each time by UBER (no thanks to Starbucks) for my wrong coffee but that's not the point. It's not that hard to make a simple, not customized, hot drink that says it should be hot 3x on the order and the label. Repeatedly this is by far the worst Starbucks I have ever went to - and you should really train your staff to read hot or cold, it's not that hard. Also the manager should work on their professionalism. This store needs to be looked at, it's the worst reviewed Starbucks I've ever seen. read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

See all

We don't get to stop at this location often because it is a bit out of the way (unless we are heading to the mall over there) but when we are on the area this is a great Starbucks! Again, super friendly baristas and their drinks are always on point. [[HIGHLIGHT]]It is a decent size location and there is a fair amount of seating inside but not as many seats out front.[[ENDHIGHLIGHT]] Last time we were here they also had some different cups I had not seen elsewhere. Another great Starbucks if in the area. read more

It's the little things that make someone's day drive through was fast and our drinks were perfect. read more

Starbucks - It's the little things - Coffee & Tea Near Me - Laguna Niguel, California

The last couple of times I've mobile ordered at this location I order a shaken espresso with cold foam and both times there is very little foam. It looks like a little creamer on top with no foam. I mobile order it but I'm there as soon as it is ready so it is not that it sat there for a while. I should say something but both times I didn't have the time to have them make it again. Very disappointing! read more

Starbucks - Thai was the drink level I received before taking a sip! Did someone take a few sips before I be picked it up?? - Coffee & Tea Near Me - Laguna Niguel, California

"[[HIGHLIGHT]]I was very disappointed with the service and cleanliness of this Starbucks on 27360 Alicia Pkwy, Laguna Niguel.[[ENDHIGHLIGHT]] I used to go to the store on Pacific Park and Alicia. When they closed that one, I went to the Pavilion one on Alicia, but that closed also. That store was always clean. [[HIGHLIGHT]]The counter area where the sugar, stirrers, and cream -- which they don't have anymore -- was filthy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Napkins are in a different area, which is odd.[[ENDHIGHLIGHT]] The people are not very friendly. I did not use the bathroom, so I can't comment on it." read more

[[HIGHLIGHT]]New location for this store is great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]New drive through along with lots of outdoor seating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Plenty of indoor seating as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Countertop is huge for placing mobile pick up orders/customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Fresh new vibe.[[ENDHIGHLIGHT]] The coffee is up to starbucks standard and the employees are great as well. Always trying to make a connection with the guests. [[HIGHLIGHT]]Awesome new location![[ENDHIGHLIGHT]] read more

See all

Starbucks has officially lost my business. [[HIGHLIGHT]]I was sitting quietly, minding my own business, STUDYING in a nearly empty store. Six open tables. Three people inside. No noise. No problem. Or so I thought.[[ENDHIGHLIGHT]] Then, for no reason, I'm told I have to leave. Seriously? After years of giving Starbucks my money, THIS is how they treat people? Pathetic. I wasn't disruptive, I wasn't loitering I was literally doing nothing wrong. I might have even bought something... but not anymore. Not ever again. If this is Starbucks' idea of "customer service," then it's laughable. Do the employees get some kind of reward for kicking people out? Because if not, then it's just plain sad. Corporate greed and pointless power trips at their finest. read more

Yesterday my friend and I went to this Starbucks, we were going to go in the drive thru, but we decided to go inside thinking it was going to be faster. Walked in there were 3 people working. We looked at the menu stood by the register and nobody came or acknowledge us for 10min. Then they told us they will be there for us. We wait another 5min. Then they got our orders then it took them 15min, until I asked if our order was ready. Then the girl asked if I knew our order. I told her that the girl that took our order she should know. Waited another 10min and finally got our order. We should of just gone on the drive thru. Worse service ever. read more

I have no idea what was going on with the staff today. Her approach was not friendly; in fact, it was rude and unprofessional. I arrived at the store this afternoon around 12:20 PM. I had purchased my coffee a few hours earlier while I was in Irvine and was expecting to meet with my client. As I sat down, she approached me and asked if I wanted to buy something. I responded, "Not right now," but I knew I would eventually order something once my client arrived. She then told me that I couldn't sit there unless I made a purchase and essentially asked me to leave if I wasn't buying anything. Surprised, I asked if this was a new policy, and she said yes. While I understand if the policy has changed, the way she handled the situation was unnecessarily rude and unwelcoming. She could have simply informed me in a more polite and professional manner. I have been a loyal Starbucks customer for over 20 years and have spent a lot of money at your stores. After this experience, I'm seriously reconsidering whether I should continue coming back. I'm even thinking about deleting my Starbucks app. I m not sure in any one have had the same experience as I had it today.. Ali read more

This location is soooooo slow and the drinks really are made with no consideration or consistency. You can tell most of them hate their job

Starbucks customer service is just going down the drain. New location has such rude staff working the drive thru. So awful that I won't be returning. read more

Very rude and unprofessional manager Rachel. The service was already bad enough as it was, but to allow someone like that to represent your store? Not a good look. Also she was very threatening when speaking to her. Must have a short temper or something, does not make you feel welcome! And shes supposed to be the manager! Have been going to Starbucks for over a decade, this was the only experience that made me want to boycott Starbucks. Please be more kind to your customers! :( especially the managers! read more

Ordered from the drive thru an iced Chai Latte with five pumps of Chai. She repeated it and I drove forward. I get to the window and she begins to loudly berate me for not confirming my order before driving to the window. She not only snipped at me once but then did it again with a very demeaning attitude about not confirming my order. Terrible customer service, she had dark hair and glasses. I was shocked at her attitude. read more

They don't enforce any mask rules at all... enjoy your Covid-19 . Mmmmmmmmmmmmmmmmmmmmmm read more

Do NOT waste your time on this starbucks. My twin brother and I were getting our free birthday drinks, but his wasn't showing up in the app for some reason. We both even pulled out our driver's licenses to verify and show that it was our birthday. The manager (I think at least, he didn't introduce himself or even bother with a smile either. Asian 20 year old male with blonde highlights) said he couldn't do anything and didn't even want to look at our ID's we were offering. This location is simply ran by college drop outs who couldn't care less about how to treat someone with respect and decency. They have no clue how to work a customer service job. read more

They just don't listen to your order. I ordered two drinks and a bakery item in the drive through. I received verbal confirmation on all of the items but when I pulled up to the window they only gave me the two drinks. When I asked about the food the barista said "oh you wanted that" and proceeded to ring me up again and hand me the item from right next to him. I also ordered no whip cream on one of the drinks and such was stated on the label. However there seemed to be some on the drink so because of all the mistakes I checked the online receipt. The drink supposed to be without whip cream had an up charge for cold foam, which I never once mentioned or was informed of happening while ordering. The instruction wasn't even on the drive through screen or drink label. read more

Service is down the drain in the new location. They didn't get the order right then they gave me some sort of an attitude. The receipt had the right order, but they didn't make it right. Sad that Starbucks was great in service once upon a time in my distance past. Showing frustration when they get my order wrong is totally disrespectful. read more

I've been coming here for a while and it's safe to say they have rarely ever messed up my order... things happen which is understandable but for the most time they're so great. The staff is friendly with me and my mom all the time. I usually get an iced caramel macchiato with lite ice and an extra pump of caramel, or a acai lemonade refresher. So good! There is plenty of places to sit inside to do work or school work or to just hang out. Outside is amazing too on a sunny day. There's a fountain and about 30 tables to sit at and enjoy the company of family and friends. I didn't get a picture of my drink before I chugged most of it but here's one anyways . I prefer coming to this location then others because they all tend to know what they're doing. It's pretty close to my house and is very convenient. read more

Starbucks - iced caramel macchiato with four pumps of vanilla extra caramel drizzle and light ice - Coffee & Tea Near Me - Laguna Niguel, California

I don't know this ladies name but she's short and has black hair. She was extremely rude to my husband when his card declined ONCE. If she let him swipe it again it would've gone through. He always has problems with his card. Super rude and terrible. I'm not coming back here again. read more

Food service and ambiance are always top tier. It is like a second home or office for me. The team there is always great and ready to help.

Excellent Starbucks, I always get great customer service and a great quality product. The location does have outside seating which is really nice. Great customer service by Tanya, Dwayne, Justin, and Mannix. read more

I had the most delightful experience the other day at Starbucks thanks to Sammy! Her warm smile and exceptional customer service made my morning coffee stop truly memorable. read more

This Starbucks has been pretty nice every time I come. Not sure what the other reviewers are going on about. They also don't mess up my order so that's always a plus. My friend came for the Starbucks Unicorn Frappuccino, but they were out. However, they were really nice about it and recommended calling other locations. That was really nice of them, no sarcasm. Anyway, this place has lots of seating and it's near lots of food places. I think it's a great Starbucks and I've been to a lot Starbucks. read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

joel is by far the rudest person i have ever met. he nearly threw our food at us and was so unfriendly. while ordering he very rudely told us we couldnt do 3 orders which if 2 is the limit then okay even though ive never had a problem with 3 orders, but he couldve told us nicely. instead we got a VERYYY RUDE response. when getting our items he didnt even say hello and just shoved our food items in our face. then put the card reader into our face and rolled his eyes when we said "no tip." then we waited another 3-4 minutes for the second order and he closed the window and i couldnt get his attention. then proceeded to tell me he forgot about it and that its my fault and i needed to remind him. joel genuinly ruined my experience and this needs to be taken up with management. joel is a horrible employee and not the typical sweet starbucks person. read more

4--21--22 Went to this Starbucks branch, ordered a black ice tea with lemonade, and a chicken bacon sandwich. A male employee named Saam was helpful when answering my questions, but I got the silence routine from an female Asian barista named Elle--not sure if she's shy or speaks limited English. She even knocked on the restroom door when I was in there, and when I was leaving, I could see she was going to clean it. After I exited, I told her, "Okay, it's all yours," motioning with my head. Again, dead silence. Don't know what her damage is. I'm the kind of man who takes a lack of reply as a lack of courtesy. I'll make a point of going to this location earlier in the afternoon. In the meantime, the store manager is going to hear about this! read more

Starbucks is offering a over 200 parties daily at select locations from DEC 27 until Dec 31 to celebrate its customers. They are giving away free tall handcrafted expresso beverage at one of their POP UP Parties across the country. 200 Suprise locations will be revealed daily from 1-2pm to enjoy the free coffee and raise a glass to cheer in the new year. If you go onto their Starbucks app you can find which locations that will be having their pop up party for that day. I had the opportunity to go to one with my mom this past Sat. I got their a little early, and I was met with already a line of people waiting to get their coffee on! We were greeted with welcoming Starbucks employees that were engaging us and offering up samples of lemon cake and other treats while we waited. After asking some questions, I realized that our options are any drink that has espresso in it as long as its not a blended drink like a Frappuccino. So, Mom and I ordered a vanilla latte. The wait was worth it. This location had plenty of inside and outside patio seating. Comfortable tables, couches, and tables. It was very crowded, but the staff was able to maneuver them like champs. The only thing I have to point out was through the chaos, human error tended to happen with miscommunication between the barista and the cashiers. Which happens. After our drink we ordered was redone mom and I enjoyed it. Thank you Starbucks for the generous treat. Parking can be a bit limited to go early. read more

Alli and Ali helped us with our orders. They were busy, but polite and made sure everything was done right!

Thank you very much for a good service and clean place Love your coffee and your Christmas cups Merry Christmas and happy new year read more

Every time I come here they are quick and efficient! Mobile order is always done correctly and on time. :)

You are my morning HAPPY! Thank you to all the wonderful staff at this location you make my mornings. The greetings and the "Have a great day LIL" when I leave. They always get my order right, almost always ready when I walk in the door. When it's not quite there yet they are talkative and interactive. They ask me what been going on and genuinely show interest in me as a person. It's nice in all the things that have gone on in the past two years this location's attitude has been consistent. read more

Alicia nothing short if amazing, appreciate her kindness so much, great customer service. Clean store great staff !!

On Saturdays, I take my dog to this Starbucks. I get my coffee and I get him poppy chino. He enjoys his poppy chino and enjoy watching him enjoy it. I usually get my stuff and go outside and sit on the benches outside. I see a lot of people doing the same. I wasn't aware that we couldn't bring our dogs in there. But yesterday I was told to leave the store while I was waiting for my order to be ready. It was pretty inconvenient since I couldn't hear my name being called. Plus why was I allowed to take my dog inside for all this time and all of a sudden I was told I cannot. It's the weekend and people are with their pets. How can one person keep the dig outside and order at the same time. So I guess I won't/cannot be going to Starbucks for my coffee anymore. read more

Horrible service. I'll never be back. Cost me an arm and a leg just to get my god damn sandwich. Not even worth it for the price in the first place. Sad read more