I ordered my food online waited for 15 minutes just for them to tell me they didn't have my food while three workers were working on one clients order laughing . Do better. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Very interesting location with an outside patio! That's the first I've seen. The employees were efficient and cheerful and even placed cute Halloween stickers on the drinks! read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Customer service needs improvement BIG TIME !!'n Gezzelle that works there with the mask on . Has ZERO CUSTOMER SERVICE . No greeting no high just stand and looks at the customer only says ANYTHING ELSE . No thank you not even saying Have a nice day . Her and get two workers have no GREETING HORRIBLE . As a manager very poor on choosing this team . 4:50pm on today July 8 be exact , WOW ruins your Starbucks read more

I go every morning to pick up my app order and I will say they always have it ready for me. As soon as I walk through the door, someone always acknowledges me with a welcome or hello. Thank you for your great service! read more

I don't really know where to begin. I've been coming here for years, and recently I'd have to say the customer service has gone to sh_t to say the very least. Some of the employees are decent, but the rest are rude and act as though they are doing the customer a favor by being at work. They don't say hello, they are unpleasant, do the bare minimum, and it's getting old. Also getting tired of being asked if I've bought something to drink every time I need to use the restroom because the person who I'm asking for the bathroom code didn't happen to see me buy my beverage. I get that vagrants come in and want to use the restroom, and that can't always be accommodated, but I'd advise coming up with a better system to keep track instead of briefly interrogating customers just because they need to urinate. read more

There was a nice long drive thru to direct their small parking lot where to order. I Asked for this recipe and got this stupid low drink I always pay with my Starbucks app where my order is saved so I know what I am talking about when I asked for my order; but apparently this hood ass Barista couldn't get it right and backed herself up saying She made what I asked for in Vegas where I live, no Starbucks HAS EVER MADE MY DRINK LIKE THIS. I'm Embarrassed for this girl read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

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This Starbucks has a decent parking lot and a great patio for outdoor seating. The staff are good and always get my order right. The only downside of it is that the layout for waiting for your order is just sort of awkward. I much prefer to order ahead and pick up. read more

Starbucks - Pickup counter - Coffee & Tea Near Me - Los Angeles, California

It's a Starbucks - an average Starbucks. But I wanted to stop in when we were in Glendale/Eagle Rock for a wedding to see if California Starbucks are different (it did have some drink options we don't have on the East Coast - some wild thing with coffee infused with olive oil?!). A fine Starbucks. read more

Decent Starbucks location with parking to work at. The outdoors may be chilly in the fall, and the studying inside can be a little noisy from all thf coffee machines. Driving in is also a little difficult because of the awkward curb near the street. Not the easiest Starbucks to access but still an option nonetheless. read more

My fav Starbucks! The drinks are always made with perfection. Specifically went in today for a pumpkin spice, you could tell the coffee was made fresh milk tasted fresh. Got taken care of right away! 10/10 read more

It hurts me to give them 3 stars because I do come here all the time and the team is very friendly and quick getting the drinks out. But the fact that I can't walk in and order a decaf coffee is absurd to me read more

I love it when there are multiple electrical outlets that are available for customers to use! Usually this place is packed, but I came here the day after Christmas and it was so nice and empty. There are 7 small circular tables for two people, a 4-seater, and two high tops indoors. There are also plenty of seating options outside as well. Pros: -lots of seating options -many electrical outlets -free parking lot that is shared with other businesses -restroom (you need a code) Cons: -their staff will sweep and move chairs at your table when you're still sitting there without even asking you if they could sweep. I don't even understand how they think it's okay to have a broom touching my feet without even an "excuse me, can I quickly sweep under your table?" read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Jackie is so warm and welcoming. Very helpful with my order. I appreciate being served by her today. Thanks Jackie you're the bomb.

Horrible experience with lesly! Not a customer service to greet clients! Made two drinks that were horrible came back and was able to get one remade still tasted like shit! Don't come here they fucking suck! Go to another Starbucks we're they now how to make drinks! read more

I stopped by at Starbucks Colorado to get a warm good coffee. But when they handed me the cappucino grande cup that I ordered, it was so light and the coffee was just 1/4 of the cup, and everything are only bubbles. It didn't even warmed my stomach. What a waste of money. I am giving two stars for the staff and the parking though. read more

I got the best service from Elizabeth and the staff is all so friendly and the outside sitting area is so cool and clean and fun to sit at. This is by far the best coffee shop ! read more

This Starbucks will mess up your drink on purpose and/or make it take a really long time if you don't tip. They will also be rude. I tested it. Tipped for a while, got the drink fast with minimal mess ups. Didn't tip, and it took a long time and they got my drink way off with size and sweetening asked for. I then went back to tipping, was fast. Today I went and didn't tip and they made it take a really long time, made it without any sweeting (vanilla sweet cream drink) and then had attitude when I asked for more sweet cream (which the was next to none of in the drink). Go to the Starbucks on York. Much better vibe and the don't punish you for not tipping on a $7 drink. Don't get me wrong, I tip but I shouldn't be required to add 20% to my already insanely over priced drink. read more

Giving this place a 3 star review but they're only getting 1 star cause the people who work here are very nice. As a person that occasionally has to work remotely for an hour or 2 I find it a little shitty that this Starbucks covered every single one of their plugs to charge things... like I get the outdoor ones... but even the indoor ones?? Come on! read more

I just went to this Starbucks and they got two of my three drinks wrong. So frustrating, I hope I didn't get charged for the venti iced coffee I asked for because she gave me a grande. Friendly but I guess they are too caught up in the music and whatever they are doing behind the counter giggling and chatting because they weren't paying attention to me or my order. read more

Pumpkin cream cold brew with a good friend, on a sunday morning on their outside patio, in 79 degree california weather... happiness! read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Both the entrance and exit for this particular Starbucks are oddly positioned. The landscaping - though improved - still needs work. The coffee here is no different to any other local Starbucks, always at best, just Ok. So why is it we keep going back to Starbucks? They raise the prices. Change the menu boards to promote only the new/featured (more expensive) drinks. The pastries - save maybe the scones - are subpar at best. Yes it's the points (and those tantalizing bonus bloody points) that keep drawing us back in. Damn points. read more

Starbucks - We're only here coz he trying to get those bonus reward points #DogsoftheRock #dogsatstarbucks - Coffee & Tea Near Me - Los Angeles, California

I feel so foolish having to give themmy business for their lousy service when all the while there was Unincorporated Coffee across the street who has excellent food, coffee, service and employees. So happy with the switch. 1 star for starbucks they don't even deserve the 1 star. read more

The cool thing about this place is the outdoor patio. It made meeting with my Craigslist buyer super convenient. Have you guys ever done a Craigslist sale/exchange and the whole store is up in your business? I was trying avoid that. It wasn't until after my exchange, I went back inside to order a drink. It's plain rude when you take my order while chatting with the barista behind you the whole time. The drink wasn't too great, but the service was worse. Starbucks needs to have some quality control on their staff. Don't hire people that will make your drink and leave it on the counter without calling out your name. read more

I have a medical exemption from wearing a mask, and have the papers to support that. I didn't get a chance to explain that. As soon as I walked in I was berated and embarrassed in front of everyone in the store 09/06/2021 at 1030am. I tried explaining, the girl said "I don't care" followed by, "don't ever come back". So I won't read more

What horrible service! We ordered a travler and asked for a few extra cups. The barista was so rude and said no we can't give you any others need cups too! Unbelievable I'm so disappointed. It didn't need to be travler cups even! Never seen a Starbucks run out of cups so I don't think there's a fear of that she was lazy! Never again. read more

Probably my favorite starbucks! Great location and plenty of parking for customers. The staff are super helpful and nice. My coffee is always great and couldn't be more satisfied with their tasty pastries before I leave to work! read more

This is the closest Starbucks location from my house but I would rather drive much farther to a different branch. Staff here has always unfriendly. You get the impression they really don't like working here compared to other Starbucks. Sat down to do some work on my laptop and got asked for vaccination which I readily presented. I grabbed something from my car and when I come back they're kicking everybody out because "they were short on staff." Now what does that have to do with allowing vaccinated patrons enjoy their drink inside the store. They already closed their open area to begin with. They also sealed shut all their electrical outlets so you're out of luck if you need to charge your phone. Yeah I am done with this location. I know my business probably won't be missed but they have just lost one loyal card-carrying patron. read more

I used to love going to this Starbucks because it is right near my house, but lately their service has been pretty bad. So this is the second time within two weeks that I had negative experiences with the people who are in charge of giving you the orders once they are completed. The first time happened on June 21, 2021 when they messed up my food and drink order. I ordered a breakfast sandwich and frap and when my name was called they pushed the food and drink forward. I was in a hurry so I did not check, but they still should have made sure both names on my orders matched before they did that. I thought maybe this was just a fluke so I let it go and went again today. I decided to try this location again and the service was just as bad as it was two weeks ago. This time I got my food given to me right away but had an issue with getting my coffee. The person who was behind me got her order before I got mine, and I did not understand why until she pushed the coffee that was sitting there back. Then I heard the girl behind the counter call the person who came after the other customer who got her coffee. I had to go to the counter and check to see if it was mine as the girl behind the counter let it sit there for three minutes because she did not even read the label. She did not even call my name and basically just ignored that my coffee was just sitting there and continued making drinks because it started to get busy. When I asked her for a straw she did not even acknowledge me or apologized for not letting me know that it was my coffee even after I said it was my order. I do not know if these are new staff members or if they need to go through retraining again, but I will not return to this location again. I mean the staff seem to be more communicative and friendly with each other than they are with their customers. I overheard them talking about what they were having for lunch and what they were doing later, but as soon as I even asked for a straw there was not even a simple acknowledgement. Most of the Starbucks I have gone to have had better customer service so I may just need to go to another location in the future. read more

This locations works well. Reliable Starbucks drinks... Although they don't have nitro cold brew if you're into that... WiFi is really strong! I just love it when a Starbucks has great WiFi. Limited inside seating. They have a nice outdoor area, although it tends get dirty with people leaving trash and crumbs all over the place. Also, it's exposed to the Colorado Blvd traffic in Eagle Rock. Be prepared to sweat in this summer's global warming sun. Speaking of the Amazon burning down, this location also happens to be where the recent fire was, where the 134 and 2 freeways are. One thing about this location is the homeless/crazy people... They be crazy. I was here last week one morning and a young dude in T-shirt and shorts walked in and announced to the whole busy store that "whoever is robbing my place needs to stop! It needs to stop right now!" He then proceeded to go into the bathroom... Which requires a key code and he knew the code... Where he locked himself inside and started screaming. He would then come out intermittently and then yell at everyone again his home robberies need to stop. It was a fun morning. read more

I have always come here for several years. Place is great and spacious, but there would usually be little to no free sports to sit as it is generally full, even the outside. The implementation of the outer seating hangout place is what separates this location from many others, and it may be what attracts others to this specific area. I docked off a star because the pastries and some snacks are somewhat pricey, but I seldom purchase those. Always here for a coffee, whether hot or iced, and maybe free water to go along with that. With being able to request for a venti size of water, I added back one star. In regards to the most event time I came here: my experience wasn't bad, but not good either. In accordance with current rules and regulations, everything is fine, except one minor aspect. My mother ordered a butter croissant, and the bag that was used to contain it had a massive hole on the bottom. When I handed it to my mom in the car, all kinds of crumbs managed to make their way out of the standard brown bag they give you. Allow me to reiterate: this is rather petty, but not that petty. Either my mother somehow tore the bottom of the brown bag or it was already there, but she didn't do the former, at least according to her. Now I have deviated quite a bit, haven't I? Well, to conclude this review, I just want to point out that I feel exclusives should be much elongated, especially if you receive numerous orders and relatively possible feedback. Prime examples include the Vanilla Frap, as well as the Strawberries and Creme drink. read more

I stop by here on the way to work sometimes and I've always found the staff to be very nice and cheerful. I've never hung out here so I don't know what the hang out factor's like but it's a pretty big space and I always see a bunch of people there so it must be OK! I also think their coffee tastes a little better overall than some other starbucks I've been to--not as burnt. UPDATE: Hey, where's the "write an update" button? Anyway, I just noticed this morning that they have a really nice patio! How did I miss that? I think I've always been just been in a get-in-get-out mode when I come here so that's probably why. It's huge and has strings of the cool ole-timey lightbulbs which would probably look very nice at night. With summer coming up I might have to make a nighttime visit and check it out! read more

This isn't my first time here, but they don't have the best service either way. Today, 1/10 around 12 PM, all 4 girls working seemed to have no energy to be friendly, fine. I ordered a panini and a grande iced GT. This is the first time I've ever gotten a panini sideways in the bag. Clearly she had trouble putting it in because the entire bag was covered in oil and grease. The GT was DISGUSTING and more like a tall than a grande. They weren't even busy, cleaning the bag and filling the cup isn't so difficult. read more

Starbucks - I ordered a grande iced green tea. I haven't even drinken from this cup yet. - Coffee & Tea Near Me - Los Angeles, California

I use to love this location but the customer service has slowing decreased in the past months. They still make my orders just the way i like it but still.. it's not the same. TO MANAGEMENT, Please have your people go through a customer service class. We all know that customer service is important in our world today. Thanks. BTW. There was a lady that took my order today.. 10.08.14 at about 1030. It was not the skinny asian but the healthy lady of hispanic ancestry. She was rude, DEAF ( I have to repeat my order 3x), and not a morning person. Pretty much a BITCH!! I didn't get her name but she has no business taking orders. Enjoy! ! read more