I always thought Starbucks prides themselves with good customer service. Well, one of the baristas here missed the training: young white guy, somewhat on the short side. He barely greeted customers when they came up to the counter, didn't smile once, and didn't extend any pleasantries. When I asked for a refill on my tea, he rang it up as a new order instead of the 50-cent charge. The other baristas were nice though, which is why I'm rating this in the middle, but boy, someone needs a lesson in customer service! read more

Green tea latte with extra shot of macha Ruined my order.. read more

They don't put names on cups when you order and make you guess what drink it is when you ask. TSK TSK TSK starbucks. Since this place is busy all the time they should really take the time to write a name down and call them out, instead they call out just the drink. So if you didn't hear the name of the drink your SOL. Good Luck. read more

Me likey coffee Me gets it quick and friendly Out I go to work read more

The service here is good. It's almost always crowded with professionals and high school students so you might struggle finding a chair, table and the universally coveted power outlet. One thing I must point out is this: lately homeless people have been hanging around the outside patio. This definitely affects the ambiance of the shop. read more

Great service here. I came on my birthday and the barista said to me happy birthday twice and wrote it on my cup as well. Although there was a wait it was okay because the customer service made up for it. read more

I really like it here. Staff is polite and even some customers like Don are sweet. This starbucks always allows Red Cross to run their blood drives and they treat Red cross staff great. Im one of the staff for Red cross. Great place read more

Starbucks - Coffee & Tea Near Me - Orange, California

This barista is the sweetest girl ever! She took our orders even though she was busy cleaning up before closing tonight. I think her name is Laura. read more

Starbucks - Hi, Laura! Thank you for serving us. - Coffee & Tea Near Me - Orange, California

Ordered a bold pour over. Got useless brown water, IE PIKES. STARBUCKS CORPORATE, you should be ashamed serving this dreck to people who love coffee!!!! BRING BACK BOLD ALL DAY!!!!!!! Stop feeding me the BS line that "Some of our customers really do like Pikes." Based on ALL of the feedback I'm reading, the "some" refers to the one person who decided to not visit McDonalds that day. Pikes is poison. Blech! read more

The workers where very professional and they look like hard workers too if not engaged in one thing they doing another. The reason I minus a star is some people might see it as or call it selfish The reason why ended up here in the first place was because I was craving a hot coffee or something alike I settled for a white grande mocha I think that's what it was Starbucks have their own language. so this local popped on the GPS closest to where I was. my plan was to go through the drive thru but no drive thru and that's where to the minus star comes from other then that inconvenience the experience was great read more

This Starbucks is so close to my house and always SO clean and smells delicious! The people who work here are very friendly and helpful, and don't get discouraged with my long orders :) I have never waited very long for an order, but I don't think I come in early enough for the morning rush. Guess I'm lucky though, my sausage brefix sammich is always available, even after the morning groups. This location always has a stocked case of treats to choose from, lots of cupcakes, blueberry oat bars, marshmallow treats, etc. And the cream/sugar station is always so clean! Parking can be a bitch at times, since its in a larger shopping plaza, but you will find something close enough. I will drive PAST the Mini Starbucks inside of to come to this one. read more

This is at Meats & Tustin, good location, again great staff, always clean. Nice place to just hang out. read more

Starbucks - Coffee & Tea Near Me - Orange, California

This is my go to Starbucks when I work. I always place my order ahead and have never had an issue with my drink being ready when I get there or it being made incorrectly. Baristas are all very friendly. read more

Why are there so many young teenagers in the Starbucks on a school day , it appears that it's a regular thing for them.. It's 855am don't they hav class first off they don't need coffe at that age further Starbucks should not serve them if it causes them to be late to class. It only teaches that they can do what they want. Good job Starbucks I will say tho. I Ike the service and friendly staff. That's a 5* read more

Horrible service, wasn't busy at all and the girls had an attitude. I didn't realize my drink was done and was just standing there in front of them. They didn't bother to say anything I had to ask. Never going here again. read more

Omg so slow. The baristas spent the entire time I was there gabbing with each other and their buddies. They were pleasant but it's pretty rude to keep people waiting just so they can gossip and flirt all day with each other. Annoying. read more

Disappointed. Hubby runs to Starbucks as a special treat before running to play golf. Hands it to me, mentioning it felt light and leaves. I opened it, and see just milk and foam, not a almond milk caramel macchiato. read more

I travel a lot for work and get coffee every morning from a nearby Starbucks. This is probably the happiest location I walked into. Woody was the barista for the two days I had to work in this area, this guy knows what he's doing and he's on top of if. Very enthusiastic, energetic and overall gives a positive vibe of the place. My mornings started off right! read more

Not sure how you could mess up shots of espresso over ice but they have for the last 4 years. Go the extra distance to the one on Katella by Century Theaters. I have never gotten a bad cup of coffee there. read more

I'm not surprised this location is horrible because just trying to enter and find a parking spot is a CF!! So after grabbing a few items at Target we needed a nice cool drink :D . Luckily I got a perfect parking spot right in the front but the minute we walked in , it was allll downhill! This cashier was so messy, unprofessional it was ridiculous! When we walked up to the counter she was stuffing her face and having a conversation with a barista that kept distracting her from taking our order. She clearly cannot multi-task! The only reason why I didn't give them a 1 star is because the baristas actually know how to make my drinks properly! I didn't have any small change to leave a tip and in a way I'm glad because she doesn't deserve it. No customer service, no professionalism! Last time I checked your not getting paid to stuff your face in front of the customers! -__- read more

I tend to love Starbucks, but this particular one is just dreadful. It is right next to my house, so I've given it more than enough chances, and I've decided not to go back again. The atmosphere is uninviting, the staff is aloof and SLOW (there can be 5 people in the shop and it takes them 15 minutes to get me a gingerbread latte), and the drinks never taste quite right. It's a chain! The drinks should be standardly tasty, but the ones I get here are just... off. Also on three separate occasions I've ordered a plain bagel with cream cheese; stale every time. That's tree strikes guys, you're out. From now on I'll be walking the extra ten minutes (2 minutes by car) to the Coffee Bean and Tea Leaf just up the street. Way better. read more

Bad service. Smile a bit, pls. It makes a difference. 2 stars for the ice coffee brew.

Mary and Woody and the entire morning crew at the N. Tustin & Meats location are the embodiment of what Starbucks customer service should be. They knoe your name, politely upsell, and always have an incredible positive enthuasiam that brightens any cloudy day. Why drive thru when you can mobile order or better yet, be waited on by the best the company has to offer. read more

I came in around 3:30 today and the man at the cash register (young man, dirty blonde/brown hair) was so unfriendly. I typically give people the benefit of the doubt, but this guy just seemed pissed off. Not once did I even get half a smile and it's disappointing because I always thought Starbucks was very adamant about customer service. read more

The drink was good. They just need to work on their customer service. Their customer service is pretty bad. And that goes for all the Starbucks in general. read more

I normally am not a big fan of starbucks; however, this morning a barista by the name of Molly was extremely friendly. Greeted me as I walked in with a smile and a good morning! She was quick about getting my order. I had asked her a question about the peach tea nitro and she gave me a very honest answer that she was new and didn't know much about it and asked her lead for more info. Then she offered me a sample of it.. great customer service Molly! Rock on! read more

Called in a mobile order that I have done lots of times in the past. Used my rewards which obviously tells you I am a supposedly a VALUED CUSTOMER. My husband picks up the order. When he gets home it tastes terrible. I have my husband taste it he agrees it's not me. I call to let the?barista know the coffee tasted horrible. All the barista could say "it tastes horrible, well we make another ". In disbelief as if I was lying WOW!!!!! Starbucks is known for good coffee along with customer service. Not this time. No apology because my husband had to drive back and waste time and gas...... read more

It's pretty standard Starbucks fare, with all the typical menu items and decor. But even for a Starbucks, this place is slow. Like glacial. And it's always got a grimy feeling. It is certainly a high-traffic area, and seems to be perpetually short-staffed. But come on...I waited 15 mins for an Americano. It could be better. read more

It's almost common for me to have a bad time here. Nothing solidly good about this place. Small. Seating is meh, but at least there is room for outlets and laptops. Only one regular sized table. The place always seem dirty inside and out. There are homeless people near the parking lot usually, so watch out. Employees aren't too friendly and screw up something usually...which I have learned over a long period of time, as in years. It's obvious who is to blame. For example, they don't smile ever, they don't take your name, etc. Generally speaking, as it is at most Starbucks, the people who work from 5 a.m. to 2 p.m. are the best. Especially those who work early in the morning. read more

Tyler helped me out today and he was great. Will definitely be returning as a regular customer.

This Starbucks is better in the evening than in the morning. But it also lacks the key item that I need in the evening: a cushy chair.

Terrible service. They mess up drinks all the time. Grounds in my coffee...moral of the story, find a different coffee place.

How do you know a store is in trouble? When the cash register person attempts a hard sell to have you buy more coffee than you came in for, because they are discounted (goody! the old un-fresh stuff they need to unload). When they spend tons of money of remodeling, but lose it all in poor customer service. If you are the regular walk-in coffee or espresso lover looking for that cool Starbucks experience of fun and peaceful hangout, watch out, this location is not for you: expect serious delays as they try to figure out how to serve the fast lane customers efficiently. 15 minutes wait time for an espresso (they simplest drink) when the entire store is empty is not a fun and cool experience for me, and a damaging experience for the store. It turns out there WAS a long line, a long line of Web App orders. Best of luck with the fast lane, folks. I mean it! I'll be hanging out next door where the have coffee beans, tea leaves, and seriously trained Baristas. read more

Especially happy with the service. Shoutout to a worker named Sai, he was so kind i downloaded yelp to give a good review. Good job, starbucks ! read more

Slowest Starbucks ever! Employees standing behind counter chitchatting, no closing comment at the register either-just plain rude...

The girl that served me my starbucks wasn't very friendly, she looked like she was in a bad mood, and she throws the straw practically at you. Drink was good though. read more

This is a very convenient location for me, but I don't find myself going there that often for two reasons: no drive thru and long lines. The service is good, it's just too convenient for so many and so close to shopping that the line extends to the door. I also hate to have to walk through all the cigarette smoke on the patio to get through the door. If they would at least initiate or enforce a no smoking policy for the outdoor seating, it would not seem like I was walking through a grimy store front. It just takes away from the inviting feel that I get from most other Starbucks locations. read more

My last review still stands, I'll bump up the star one because the staff doesn't seem as unhappy and mad and the drinks are a bit better. This starbucks is walking distance from my dad's house so I thought I would give them a another try and they still are no match for all the other Starbucks I frequent. The staff is bitter and cranky, the drinks never taste the same and there is always a huge line because the staff in painfully slow ugh!! I'll stick to the best Starbucks ever on Main and Town and country in Orange there the Best!!! read more

Pretty Friendly and not too busy if you come at the right time. Just like all the other Starbucks around. Can't complain.

Came here while visiting family. They got my order wrong and the order for the lady and her daughter in front of us wrong also. The mom got kind of upset at me but my drink had whipped with no drizzle. Her daughter said she didn't want whipped. I felt bad for her daughter who was trying to tell her mom that it was okay. They ended up remaking both of our drinks. This is why I got to Coffee Bean and Tea Leaf. :) read more