I come here for the convenience. It's the closest one near me and I can quickly grab a drink before heading to work. This location however seems bit of a hit or miss. Sometimes my drink is made perfectly and tastes exactly as expected, but other times it's inconsistent. One time they added some sort of foam on my drink even though I did not order it and you can see it doesn't say that on the order sticker. Unfortunately, I didn't have the time to tell them and correct the order because I was already in a rush to head to work. read more

Just an okay Starbucks location in the center of the shopping plaza. It's a very small and petite cafe with very limited indoor seating. Not ideal for a place to do work. There's more seating outside but not great when weather is cold like how it is now. Food and drink quality are pretty good. The baristas push out well balanced drinks. I will say service is a tad slow here compared to other locations. read more

I really don't like posting bad reviews. So much so that I had TWO draft reviews for this location. Here's the third and I am going to post it because otherwise it's getting so long I'm going to have to publish a book. This location befuddles me. Nobody expects super unique service at a Starbucks, but over ten years of experience THIS location bar none seems to attract the most entitled and rude customers. Another experience walking in and being surrounded by pushy, rude, and clueless customers who believe the world revolves around them and others exist to serve only them. Poor baristas who work here. *** Below is the second draft (the first is at the bottom) *** I had a draft queued up for this Starbucks location from last fall, which was the last time I visited this location before today. I happened to be in the area with my kid, and we stopped by Congressional Plaza to pick up something so I figured I'd go ahead and get my coffee here. So we're in the Days of COVID-19 still, folks - I order via mobile app and stand outside away from the door so I can see the mobile pick-up station. While I stand there, other customers just file in - both ordering and mobile pick-up. They smash up as usual at the end, waiting for their orders to be handed out. No sense of social distancing although at least everyone is wearing a mask. I wait 10 minutes - a more than reasonable time for two drinks to be completed. During this time I see several customers walk in, place their order, and walk out with their drinks. Mobile orders are supposed to go in queue with in-store orders, so um ... what the hey? So I walk in. Immediately upon my heels follows a young woman in yoga pants with no mask and holding a small child who proceeds to not just stand right next to me but actually strides aggressively in FRONT of me so she can be right up against the plastic shielding at the mobile pickup stand. Seriously?? I politely move over to the side to give her distance. The cashier (one of two employees present) comes to our end of the bar and greets ... the pushy lady. Of course. Despite having seen me standing outside. The employee confirms the pushy lady's order and proceeds to start making it. As she's sorting the cups, she then glances at me and asks if I am picking up - I say yes and give my name, to which she then STARTS my bar order (more than ten mins after my ordering on the mobile app, after several in-store walk-in customers have gotten their orders, and after the pushy lady has her order now in hand). Twenty minutes plus after ordering, I finally get my two drinks and weave my way through the other customers who are - as they normally do at this location - clumped inside the door waiting for their drinks. My former draft review gave this location three stars - today's experience was a first world problem but knocked it down to two stars. Honestly, can we get the basics of customer service down and WHY are some of the clientele at this particular location so rude? This location is at the bottom of my list for Starbucks locations. Hit the one at Montrose. ** former review I had in draft ** I love Starbucks, and this is a quaint location that sits in the corner of the upscale Congressional Shopping Center. The baristas are pleasant and friendly (although very chatty with each other) but the issue that actually irks me about this particular location is the clientele: specifically, they're ruder than the average lot. I opened the door to let some folks out - they barrel by without a thanks or even a nod. Then a crew of yoga-clad women walk in leisurely before me, pausing in the doorway even to tell a joke (because of course I must be the doorman). One of them paws through the case, leaving salads and sandwiches strewn - one drops on the floor where she leaves it. Another client gets up from his table and leaves, leaving his trash strewn on the table. Yet another woman throws her straw wrapper on the floor - on the floor! People, honestly, this is why we can't have nice things. read more

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I love this Starbucks - cozy, delicious, and fast! ))) The staff is always friendly, and the atmosphere makes it a perfect spot to relax or get some work done. read more

This location has one of the fastest and hardest-working baristas ever....but I only saw this barista once! Customer service on subsequent visits have been good, too...staff have generally been positive and helpful. There is decent counter seating and plenty of outdoor seating in the common areas when the weather is nice. I do find parking difficult as the store is tucked in a corner of Congressional Plaza (which is usually pretty busy). But this is a great place to get a coffee or tea if you happen to be in the area... read more

Starbucks - Coffee & Tea Near Me - Rockville, Maryland

Placed a mobile order for pickup. The order was ready upon arriving approximately 10 minutes later. There was zero acknowledgment from people behind the counter. The drink was very lukewarm even though it was an iced drink. Worst part was how sticky the drink container was. Ugh. I keep wondering why I even bother with Starbucks anything. I really miss the Italian Sweet Cream Iced Coffee from the Bagel Baker on days like this. At least the workers there are fast, friendly, and nice. Longing to get out of town again. Thanks Starbucks for making me dislike this area all that more. read more

Worker was rude and harassed me about using the restroom while I was picking up my order. Mind you I was a regular customer (was because I won't be back until they change their policy/rudeness). read more

I don't understand the terrible reviews for this Starbucks. I went right around opening this morning (~6:20am) after I finished an orangetheory class a few doors down, and the staff was incredibly friendly and efficient despite the early hour. I got the bacon egg bites, which were heated up for me and absolutely delicious. I also got the cafe misto, which was fabulous as usual. The barista even asked what roast I wanted for the misto, which I've never been asked before. The store is very clean on the inside, with one large table and some barstools. The area around Starbucks has great outdoor seating, too. read more

Starbucks - Order - Coffee & Tea Near Me - Rockville, Maryland

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Good customer service! I've visited many times. This review is for (1/27/19). Located @far end of Congressional Shopping Center this is a small Starbucks w/bar height seating along the window & serving counter. I ordered the Cinnamon Shortbread Latte & Sausage breakfast sandwich. See Photo. Both served fresh & hot. Delicious! Great friendly customer service. read more

Starbucks - Sausage sandwich - Coffee & Tea Near Me - Rockville, Maryland

This is the best Starbuck's I have ever been. I am a simple person that enjoys smiles, positive attitudes and delicious coffee. All of these things are here. I visit about three times a week and have a similar good experience every time. I always remember to bring my own smile and good attitude. read more

(4) ~ very good overall starbucks with plenty of outdoor seating MENU: ** Christmas Blonde Blend = (4.25) Very good, this one uses Ethiopian beans vs. the "Aged" Sumatra that the regular Christmas Blend uses * Sugar Plum Cheese Danish = (3.75) Good read more

Came in after Ulta and before chopt salad. Early morning not full. Clean. Friendly barista. They even had a cool cup I got. I only buy cups I really love not even single one from every collection that's nuts and a lot. I found one I really liked. Had to get it. Can't speak on bathrooms since I didn't use it. Been here a few times and never an issue. read more

One of the busiest Starbucks I've been to & the three men crew were handling their business. Each one was in their designated station taking care of the non stop influx of customers. Speaking of customers, the herd wasn't too restless with the exception of an elderly gentleman with a heavy Western European accent who did not appreciate the person ahead of us with her many inquiries & long ordering process. I actually got a tickle out of it & already made up in my mind that I was going to let him go ahead of me. That was until he yelled for another cashier, who after dumping two containers of ice hopped on the register & assisted him. When it was my turn, the Barista apologized for the wait. I stated no worries & gave him my simple order of a Tall, Green Tea Lemonade with Mango instead of Peach. He repeated my order, scanned my App & I was good to...plus I got a free upgrade to Gold status (limited time offer). After a few past efforts of trying to get a Coconut Milk/Vegan friendly coffee/latte, I still seem to have a small allergic reaction, so I delight in the teas, lemonades & snacks. For a corner store located in a shopping plaza, its one of the smaller stores I've been to. Yet, the traffic control had a good flow, it was stocked, well kept & has a nice size patio. I will state that once a customer places their order, they should try to find somewhere else to wait besides being front & center of the pick up station. read more

Starbucks - Green Tea. Lemonade with Mango. - Coffee & Tea Near Me - Rockville, Maryland

I had a good Saturday morning experience at this Rockville Starbucks. I can't speak for much, as I just stopped in quickly to order a to-go coffee after a workout down the street, but it was pretty quiet in there and staff were friendly. It looked like there were a few tables for those dining in, but not a ton of space if you were to come work for a longer period of time. There is a nice sitting area outside when the weather is nice. read more

Cute neighborhood Starbucks with fast and friendly service. Smaller store with limited seating, but nice large covered outdoor seating area. Plenty of parking. Can get busy, but service is generally still pretty fast. read more

Asked for a chai tea latte in frappe form with litTle more ice because I like it thick more than oN the watery side. The girl at the cash register looks confused but then got my orderr, or I thought. The girl making my lATte frappe gives it to me just with ice not frappe then throws that into the blender after I said I asked for frappe, to trash that batch after mixing it to make it correctlyy. My frappe is still more on the watery side aNd when I asked for a little caramel on top on my whip, she gives me a blank stare and says that's an extra charge. Okay, I understand that but if you guys messed up my order, made me wait extra to give me a still waterY frappe why can't you just throw some little caramel drizzle on top as service for their mistake. Whatever, anyways I will not be returning here. read more

service is fast but when i spoke on the phone to the store manager she was very condescending and when i complained about my drink she made it seem like i was crazy for my clearly wrong order. read more

This is one of the most average Starbucks I've been too. The employees aren't friendly, yet they're not mean. The store is not immaculate but not dirty either. The drinks aren't exceptionally good, actually my veinte salted caramel hot chocolate is a little more tasteless than usual, but not bad enough to put it down a star. They're starting to close up already 2 and a half hours early which is slightly annoying. Compared to other Starbucks I would say that this location is a little understaffed. However for a mom and pop coffee shop the amount of staff would be normal. Just your run of the mill Starbucks. read more

Starbucks - Bar seating at Starbucks faces a great window! This Starbucks had prominent recycling bins too! - Coffee & Tea Near Me - Rockville, Maryland

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Jeez one of the Starbucks that I've witnessed a bunch of orders being messed up. Putting green tea in labels for black tea, different people not knowing whether something is in stock, etc. It's really beyond frustrating here. My latest was I ordered a java chip frap with whipped cream and a shot of espresso and a mocha frap with whip. The barista put it all in the same batch. Wtf??? Assuming the espresso was in there, which means my java chip frap was shorted of espresso and the mocha frap for someone who doesn't drink espresso has some and has unwanted chips. Pure laziness. I went back to say something, but the barista just didn't give a... She just tossed one of the java chip fraps and gave me a mocha frap. Where is my espresso shot????? Biggest mistake in returning several times. Ugh. I do love their rewards program, so I'm definitely a Starbucks fan, but if these situations keep occurring, that might change. What a waste of time. read more

Shopping for the right gift can be exhausting. So, I decided to go for a coffee to energize the weary shopper. I entered the shop and had my mind made up on a Carmel brûlée. Unfortunately, they were out of that drink, so the barista recommended the chestnut praline. He said if I didn't like it, he would substitute something else. How could I pass that up? It was love at first sip. The whipped cream floating on top of the warm nutty liquid. The pralines added the perfect amount of sweetness. I finished it in a few minutes and was ready to finish my shopping. Fabulous service and pleasant staff made my day. I am now hooked on a new coffee flavor. I am sure to add money to my Starbucks gift card. There is nothing more delightful on a cold winter day. So, stop by Starbucks and get rejuvenated for the New Year! Enjoy! My 100 th review for 2014. A sweet way to end the year. read more

I used to really like this Starbucks. I would even pass other Starbucks on the pike to get here. Then today I went in and was just shocked by the ineptitude of the staff. It took 15 minutes from the time I placed my order until my drinks were ready... and the store was nearly EMPTY! Rather than making my drink, the Barista loudly complained to another coworker about how their manager asking them to "clean" all the time was the reason they could never close on time. Then she proceeded to take 15 minutes to make an Americano! Literally all she had to do was push the button and add hot water! Starbucks needs to clean house here. The store was filthy, ironic given the complaints of the Barista, and the staff was worthless. read more

This place knows how to treat a customer! Tierra took my wife's order for a cocoa protein frozen ... whatever thing. We left, she tried it, and it terrible. Might be fine for someone who wants a super sweet, almost fruity, stevia tasting mess, but it wasn't for us. But I went back in a few minutes later and Tierra once again looked after me. I explained the issue and she offered me an iced coffee to take some of the sting out of the buyers remorse! That is how you keep a customer! I might also add that their coffee is always on point. read more

This is the Starbucks that is most conveniently located close to my place of work so naturally I would stop here for a coffee break. It just so happens that it is a really good Starbucks. I have been coming here since 2006 and somehow astonishingly not one single time was my drink ever made incorrectly, and my specific drink is a complicated one to make: and iced venti two pump white mocha with whole milk and whipped cream. The attentive and friendly employees are always hard at work and eager to assist you. Not a single person here ever looks tired on the job or has that expression on their face like they don't want to live or like they hate their job. Mark (his full name I believe is Marcus Muffin) does and outstanding job of taking out the trash each evening. Monica of the Dominican Republic always puts a smile on the customers' faces should those smiles ever be missing. Amadeu keeps everything neatly organized and professional- looking and he always greets me with a friendly face. Tao makes my drink really delicious always but all these people do as well and I will always come back. read more

I love Starbucks but I hate this location. The store is way too small and cannot accommodate all of the foot traffic in Congressional Plaza. I think more customers would sit and linger, however there is no room and who wants to use outside seating when it's 30° outside? Unfortunately every time I've come here the bathroom is a disaster. In short, the drinks are great and the barista's are friendly, but I would recommend getting in and getting out. read more

My least favorite Starbucks. I was there early, four people working and two customers seated. Still they get my drink order wrong! A male employee, maybe the manager, entered the store's sole bathroom and stayed put inside for five minutes. Dude,its not a safe space. read more

I like all Starbucks, but this location in particular is really great because they are neat and clean with handling your food order and they took well to my suggestion of not touching/ covering the coffee cup lid (where we would put our lips to drink out of) with their hands/ palms. They also remember their customers and customers' "usual". So, this is a good stop here to grab a coffee or breakfast sandwich and go (it is a little tight inside, so "to go" is more recommended). read more

Starbucks - Coffee & Tea Near Me - Rockville, Maryland

So much has changed...sort of..but good enough to update my review. It's much cleaner, the employees are accommodating with "difficult" orders and I no longer loathe coming to this location. One small request to the fellow Starbucksters, do not gather around the pick-up bar like it is a watering hole. There are plenty of people who ordered before you and they stand clear of the bar to let others grab their drinks. I don't like to behave rude by dropping my "excuse me" to "can you move out of my way"...so just be mindful of others that have waited before you. read more

Super slow service on early weekday mornings (7 AM). It shouldn't take 10 minutes total to order and get a drink when there is no line. By midday parking is a mess--you are better off going up the Pike to Wintergreen plaza, between Edmonston and Wooton. read more

Just left Rockville, Congressional. Arrived @ approximately 10: 20. I don't know if it was because I was black ordering coffee and brownie. That my order take so long. I didn't even get my order. I saw white people, Chinese people, every person behind me get their order. 10:40 I am still waiting for my order. Is their something wrong with this picture. I stood and watched. And when I bring it to their attention. They look at me like I am crazy. I had to spell Karen. Give me my money back. I think they waiting for the ghetto to come out. Just No more Starbucks for me. My money is green, just like everyone else. #fuckstarbucks!!!!!!! I don't want to give a star, what's up with that!!!! What about those, who don't want to? read more

Quaint Starbucks location in the corner of congressional plaza. Busy location with limited seating inside..right outside the door though is ample outdoor seating and on NICE days im sure its great. :) Staff is professional, courteous, and efficient. If the coffee was free it would be a full 5 stArs! ! Haha!! Enjoy! read more

Starbucks - Latte time!! - Coffee & Tea Near Me - Rockville, Maryland

Tiny store but comfy as any Starbucks is. My latte was fine but nothing special. A good place to camp with a laptop when I need to grind on some assignment. The store has only 6-7 (?) seats but you can always go outside. read more

I haven't had any issues here with my drinks yet, but this place can get busy. When it does get busy, there isn't enough workers to handle all the demand and wait times can be much longer than usual. The baristas seem to know what they are doing, but I haven't ordered multiple drinks or any drinks that require much difficulty. read more

Going to a Starbucks in the morning it is expected to be busy, but the inside of this store was complete disorder. Extremely slow service and long waits for an underwhelming drink. read more

convenient starbucks in rockville....i was craving something with eggs (or protein) and found this starbucks on yelp and decided to order something using my trusty starbucks app. i placed an order for a reduced-fat turkey bacon sammy, and drove 3-4 min to the store. i walked inside, a fairly small storefront, located the pickup counter, and informed one of the baristas that i was looking for my online order. she confirmed my name and handed me my order...hot and fresh! i grabbed a napkin and headed out. easy peasy. thanks starbucks, for having a convenient location and processing my order so quickly! read more

The service at this Starbucks is shockingly bad. It takes forever to get your coffee/food and it's chaos back there, even when the line is fairly short. Go a little further up the pike to the next Starbucks instead - you'll be glad you did. read more

I ordered a double espresso macchiato. When I received the cup I asked the barista if she had any milk left - in which case I asked to add some more milk to the drink. She added milk but said that next time I should order a latte. I went to the cashier and asked to pay the difference, but the barista heard it and said that I was OK... FOR TODAY. I wasn't really trying to swindle Starbucks of additional milk - I just don't like my espresso too concentrated in a small cup or too dilated in a larger latte drink. By even if I WERE fishing for a small latte for a price of a double macchiato, I should have been given the chance to make things right to them. Now I got reprimanded AND was left no chance to clear my name. Not fair! read more

The service here is beyond awesome.I've never had a problem and the employees are super nice and cheerful every time I stop in.I enjoy coming to this Starbucks,It deserves Five stars all the way :) read more

I had two drinks made incorrectly twice. The barista was rude and argued that the order was accurate, even after I pointed out the mistake. I find that very unprofessional and a poor excuse for customer service. read more

Very nice and friendly baristas. Very enjoyable place to sit and do some work on a Saturday morning. Can get busy especially during shopping weekends because of the surrounding businesses. read more

Felt like the lady at the register didn't want to serve me... hopefully it was just me not everyone else. Maybe it was whatever that was going on in her earpods. Either way the white lady didn't seem happy to serve my kind. The location is nice though! read more