The team here are always so welcoming and sweet. They always make our drinks on point! The store is never a mess it's always super clean and chill. read more

Starbucks - Cookie Monster Frappuccino! - Coffee & Tea Near Me - Santa Clara, California

I love this location!!! Baristas are so nice and friendly! Drinks are made fast! [[HIGHLIGHT]]Plenty of seating![[ENDHIGHLIGHT]] read more

Starbucks - Cold Brew Coffee - Coffee & Tea Near Me - Santa Clara, California

Tried the Pistachio cream cold brew for the first time. It was just OK I thought. Also got my favorite egg bites though. read more

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Friendly service! I ordered on to-go on the app and just came to pick up. [[HIGHLIGHT]]The atmosphere is similar to any other Starbucks, with a few people working at one of their many tables on a Wednesday afternoon.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This Starbucks location was not too crowded, and I was greeted with a hello when coming in.[[ENDHIGHLIGHT]] I ordered their Caramel Ribbon Crunch frappuccino, and nothing special about it but it's exactly as I expected. There was also a nice weekday message written on my drink. Good Starbucks location! read more

Starbucks - Caramel Ribbon Crunch Frappuccino - Coffee & Tea Near Me - Santa Clara, California

I wore a Greys Anatomy shirt and my barista wrote this on my cup . 5 stars for this and all the friendly baristas working today. Genuine in their greetings with all the customers. Thanks yall read more

Starbucks - "He's not the sun... you are." Greys Anatomy reference since I wore a Greys Anatomy shirt. Too good not to post & give kudos - Coffee & Tea Near Me - Santa Clara, California

Alrighty well I have been spending time in Starbucks and I really like the whole team but I did want to give a great thanks to Micheal, I'm not sure why but I am very grateful for Micheal. I guess I just think that he nice and kind and give me the hints that I needed. he talks nice tone of voice and he's well handling his job, honestly he could be a good manager. but yeah I like the whole team and I hope that the endorse the great things that they do so they can continue being of great service to many. " [[HIGHLIGHT]]I enjoy my time here and id like great things to continue happening here[[ENDHIGHLIGHT]] ". " [[HIGHLIGHT]]my job is great as a lookalike I come into the business and I am treated with respect[[ENDHIGHLIGHT]]". " [[HIGHLIGHT]]I appreciate the tips and in this safe environment and I like working on my laptop while I am here[[ENDHIGHLIGHT]]". thank to Starbucks I will return for great coffee and more laptop work. PS- I was there 10-sunday-2025 read more

Just wanted to shoutout Chris for going above and beyond with customer service. I ordered a drink from the railroad location by the university and it was awful. I called around noon and asked if they could remake it at this location. Chris took my order and it was ready by the time I got there. He went above and beyond, more than what I was expecting, I was just happy I got a drink remade the right way. Just fyi I brought back a full drink bc the other location probably burnt my tea leaf or something bc it was bitter. read more

Came here for a coffee date with a friend. I had a $3 for any drink that I thought I would use. Jones, the Barista who helped me was the very first one that I encountered, who recommended me to get an upgrade my drink from me regular hot mocha for the same value. I had been to other Starbucks and never before I had encountered such a nice Barista. I also noticed her greeting her regular customers and she has such a nice, sunny disposition. Kudos to the service provided. I'll come back just for the service! read more

5 freakin' stars for Cameron!! This particular location is my go-to whenever I'm in the area and although that doesn't happen too often, I always leave satisfied. This last visit was extra special thanks to Cameron!! This particular barista is the absolute life of the party!! He is kind, courteous, and so very welcoming. Bonus points because the man makes a mean drink- whether it be coffee or tea! Our party sat around for a bit and patron after patron continued to stop by and chit chat with him. He truly is such a welcoming and happy spirit!!! Thank you for making my day extra bright and quenching my massive thirst. You are the maaaaaaan, Cam!!! I can't wait to come back. read more

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So this review is for the location. Starbucks coffee is what it is and if you know you know it's consistently ok. So why is this location the best of the best? The baristas. Baristas make or break a coffee shop and the folks here are friendly and considerate. I'm terrible with names (I'm sorry y'all), but the folks here greet my 7 year old by name. From the first time he came in they treated him with kindness and talked to him rather than just me. This means that he associates Starbucks with a fun place to go to even though there is no play center. This means that _I_ can go to Starbucks and get my coffee without having to figure out how to convince him to stop. He's eager to stop in to talk to his "family". As an example of what I mean, today, they decorated his bag with his treasured lemon loaf with stars and his name. And when he dropped his hot cocoa all over himself and the floor they replaced it. What could have been "let's think about how we respond and manage our emotions" moment, turned in to a "grateful for how others show us kindness" moment. In terms of space, there are plenty of tables and wireless. It's a smaller store, so not really suited for large groups. The chairs aren't super comfy, but occasionally I'll come over and work for a bit to have some chill time. read more

Starbucks - Decorated bag - Coffee & Tea Near Me - Santa Clara, California

This review is for this location! I just started drinking coffee this year and I am so grateful for this location specifically! Every worker is amazing and always help me try new drinks as well are very helpful! I mainly started to come into this location for a study break but now I enjoy the music and the atmosphere they created here! Thank you guys again so much for the energy yall bring into this location! read more

Starbucks - Matcha Latte w/ hazelnut - Coffee & Tea Near Me - Santa Clara, California

I ordered using Apple Pay. You charged $25.00 for autoload. I didn't authorize this. It's incredibly stupid to auto load with Apple Pay.

I had a Starbucks employee cuts right in front of me as I was walking in. And then another Starbucks employee proceeded to cut in front of me to sweep right as I was about to get up to the counter to order. read more

I had high hopes coming in--customer service was good, and my drink was made perfectly. Unfortunately, I couldn't fully enjoy my visit. [[HIGHLIGHT]]Throughout my time there, the supervisor was loudly reprimanding staff, creating a visibly tense and uncomfortable atmosphere.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The team looked anxious and stressed, and it was hard not to feel bad for them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Starbucks promotes a warm, welcoming environment, not just for customers but also for the partners who work there. This location felt far from that ideal.[[ENDHIGHLIGHT]] A supervisor should lead by example--not through fear or hostility. I hope management takes a closer look at how this location is being run. The staff clearly care and deserve better support. read more

Not sure why the negative reviews. I live close by and this is the coffee shop I go to. They make my orders extremely fast. Staff is very friendly, I always leave with a smile on my face. I feel like I actually recieve quality service. read more

More often I use the Starbucks at Railroad Avenue, though this cafe has excellent quality coffee and related, and in a good location if you need to stop during the day (San Tomas Expressway and El Camino Real). I would just walk in and order. Located in a small shopping center where there's steep competition with Noah's and Starbucks here has my dollar. Great! read more

I have been a frequent Starbucks customer here for around three years now and overall, I have had a generally positive experience. One of the things I appreciate about Starbucks is the wide variety of drinks and food options they offer. Some of my favorites include the iced blonde vanilla latte, vanilla sweet cream cold brew, and iced white chocolate mocha. I also enjoy adding extra pumps of syrup and sauce to my drinks to customize them to my liking, which is easy to do on the mobile app. I always order ahead of time on the mobile app so I can quickly pick up my order on my way to work. I particularly enjoy the holiday items such as the snowman cookie and pumpkin scone. The staff at my local Starbucks is usually friendly and greets me when I enter and leave, which adds to the positive experience. One minor issue I have encountered at times is that when I add extra pumps of syrup and sauce through my mobile app order, I can taste that they are unfortunately not always added to my drink. Since I pay extra for those, it is disappointing when they are not added. The service is usually pretty quick and it is convenient to be able to order ahead of time on the app, which I appreciate. read more

Starbucks - snowman cookie - Coffee & Tea Near Me - Santa Clara, California

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Solid Starbucks. The workers are friendly and always smiling. The drinks are typical Starbucks. I love some, others not so much. A couple weeks back I ordered a blonde roast and it was so weak, it literally tasted like you waved a brown crayon in some hot water and called it coffee. Ewe. I returned it for a dark roast and that was better. I think the company must have changed breakfast vendors? The bacon gouda used to be my favorite of all time. Best focaccia bread, great cheese. I got one last time and the bread was thick and hard, what happened? The sausage and cheddar used to be nice and big, now it looks like it's been reduced by at least 30%. If Starbucks is going to cut corners, I don't see a good end to it. Come on Starbucks, you're better than that! read more

Such a nice location with amazingly friendly workers! The girl who helped me this morning had such a radiant personality and smile. Thank you for the fall drink and awesome customer service!! :)) read more

Solid location, not as busy as some other Starbucks location. Located in the same plaza as Noah's Bagels on Thomas. I ordered ahead via the app and my order was ready in less than the quoted time. A staff member was on top of calling out mobile orders, so that was very much appreciated. Not a very large location, but there were still a handful of tables and a few counter height tables near the wall, though most people took their orders to go. read more

Very fast drink making. If i am on a time constraint I can trust to order here. Love the staff here too. [[HIGHLIGHT]]Store is clean.[[ENDHIGHLIGHT]] read more

There are two types of coffee drinkers, people who like whip cream and Carmel drizzle covering their drink and those who just want to have a quality cup of coffee without the sugar and chemicals. I just want espresso and steamed milk, keep it simple. The problem is the lattes here tastes like someone scooped up water out of a gutter and microwaved it for an hour and put it in a red cup. I don't care about your red cups or pumpkin spiced lattes. I just want quality coffee, which you will never find here. read more

I need my coffee, every morning and throughout the day. This is the closest one to our clinic unfortunately. I say that because parking is terrible. It's always so busy! I found a way around that recently, just go after 11 am and before 4pm, limited available spaces but I've been able to get a spot each time between those hours at this location. It's kind of a mess. There was one young lady who was rude but I haven't seen here in awhile so maybe she was let go or decided to let herself go. Everyone else seemed really nice. If you're picking up coffee for groups of people, make sure you tell them if anybody is allergic to caffeine. A coworker of mine had some caffeine in her double chocolate frappe and it didn't go so well. I didn't even know they put caffeine in that! But I make sure it doesn't happen again. Other than that one mistake, no other ones. Drinks were quickly made and taste as it should. Not sure if i would recommend this place, because i don't want anymore people coming here taking up available spaces! Lol jk! read more

This Starbucks always has the NICEST staff and most friendly, positive people. I generally enjoy getting my drinks from this location specifically because I always get a nice dose of seratonin just from the interactions with the staff members there. They make my day! As for quality of drinks, it's just as good as any Starbucks. The place gets pretty busy, but the staff is very efficient. :--) read more

5 stars for David !!! He has really great customer service and patients! I'm having a really long day and I've might have messed up and said the wrong item ! But with no hesitation or attitude at all he was willing to fix the issue I made ! We need more people like David !! read more

This is definetly one if the better Starbucks in the area. The service is typically fast and my order comes out correct. The drive through option is nice. There is both exterior and exterior seating so you can bring a lap top and get some work done while you enjoy your drink. The baristas are not engaging but it doesnt bither me since my drink is always perfection and the wait time is reasonable. read more

Starbucks - Cold Brew with Salted Cream Cold Foam - Coffee & Tea Near Me - Santa Clara, California

Poor Corporate Representation As a barista you have to be well advised on your product. Went in today for a White mocha Frap and received a watered down coffee. They put a lot of time decorating that establishment just hope they can get it together and get these drinks right. read more

there are two starbucks near my work (three if we count the one in target) but this is my favorite location. their drinks always taste spot on no matter who the barista is. very rarely do the drinks taste off but if you let them know, they will remake your drink with no attitude or eye roll unlike other starbucks locations i've been to. sometimes their black tea tastes very bland and watered down. again, let them know and they will gladly brew a fresh batch asking you to wait ten minutes. i tend to choose starbucks over peets because they have a bigger selection - food and beverages. peets step up your game and add more options. read more

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This Starbucks coffee is wonderful peoples best customer service especially the gay guy he is so super friendly along with his coworkers a the best please keep it up the good work I love how you guys serve us I hardly go places a bad customer service this Starbucks by San Thomas a best customer service an so nice thanks for being the best in every way. Much Respect for hard working an super nice environment!! read more

- Great service from two sweet ladies. I regret that I did not get their names but they were working from noon to 12:30pm today. My drink was made at 12:27pm and it was made deliciously. I wanted another after my work out. I think they added a little crack, because it was addicting. The service from the two ladies was quick, and satisfying as they seemed to be friends with everyone there. They made me feel like the new kid at a new school being asked to sit with them. It was welcoming. I deeply regret not getting their names but I hope if I am in the area, they would be there. - Mahusay na serbisyo mula sa dalawang matatandang kababaihan. Ikinalulungkot ko na hindi ko makuha ang kanilang mga pangalan ngunit nagtatrabaho sila mula tanghali hanggang alas 12:30 ng umaga ngayon. Ang aking inumin ay ginawa noong 12:27 at ginawa itong masarap. Gusto ko ng isa pang pagkatapos ng aking trabaho. Sa tingin ko sila ay nagdagdag ng isang maliit na crack, dahil ito ay addicting. Ang serbisyo mula sa dalawang ladies ay mabilis, at kasiya-siya habang parang kaibigan nila ang lahat doon. Ginawa nila sa akin ang pakiramdam tulad ng bagong bata sa isang bagong paaralan na hiniling na umupo sa kanila. Tinatanggap. Lubos kong pinagsisisihan na hindi makuha ang kanilang mga pangalan ngunit inaasahan ko kung nasa lugar ako, naroroon sila. - Gran servicio de dos señoras dulces. Lamento no haber recibido sus nombres pero estuvieron trabajando desde el mediodía hasta las 12:30 pm de hoy. Mi bebida fue hecha a las 12:27 pm y fue hecha deliciosamente. Quería otro después de mi ejercicio. Creo que agregaron un poco de crack, porque era adictivo. El servicio de las dos damas fue rápido y satisfactorio, ya que parecían ser amigos de todos los presentes. Me hicieron sentir como si me pidieran que se sentara con ellos en una escuela nueva. Fue acogedor Lamento profundamente no haber recibido sus nombres, pero espero que si estuviera en el área, ellos estuvieran allí. read more

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Was in there this morning, they had a young gal with bandaids on her nose. She seemed like she was forced to be there...no pep in her step or hustle... go have some espresso girl n wake the fk up! What happened to all the creamers, fixins for customers on the counter in the corner? Now we have to wait to ask for a stopper? Sheesh.. get it together read more

I've worked in the retail and service industry for over two decades and the employees and managers I interacted with today nailed a great customer experience. They were out of an item I had ordered and not only refunded but also offered a free replacement. The food and refund is not even what was remarkable but it was the genuine care and concern about making sure they knew that they cared. In a world where we are having less and less human interaction these genuine moments should be recognized and appreciated. When I came in they were all laughing together creating a genuine feeling of a fun and positive environment. read more

Usually I come here because the last Starbucks I went to off of Homestead, the manager said they will not be able to make the pumpkin cream foam anymore due to needing to save the supply of their sweet cream. So with this Starbucks they do make it BUT I found out today that the manager Robert has been having his employees and himself overcharging me. For the foam, it is usually a dollar. They have been charging me $2.65 for a grande cup of milk or cold brew. You imagine I am already ordering a venti iced chai latte and a grande pumpkin foam. This is very disappointing and upsetting. If the young gentleman today and the girl with a pony tail did not say anything, I would have never known. So I thank them for that. read more

The workers here are amazing I come in all the time they remember my order even the managers too lovely service.

Never really wanted to write a review for this place, but I feel the need to vent after recent experiences here. This is probably the worst SB's I've been to. Typically come on weekends and there's usually 3 people working in the morning and it seems like one is always on a lunch break. Wait times are 10-15 minutes. I get there's order's ahead of me, but maybe not being short staffed would help reduce the wait time? I've also experienced terrible customer service from one bald headed employee TWICE. I dread every-time I go, hoping she isn't working. I can only imagine how worse this place will be during covid restrictions popping up again. read more

Always gets my order right and they are all so friendly with the customer. Love my venti coffee here

Placed an online order today and stood at the door for 3 minutes before anyone addressed me, despite a room full of employees. As they carried on a conversation about operations (shifts, etc) someone finally goes to pick up the order from barista station and the girl making the drinks says "I don't know if it's done" in the most obnoxious tone. When the order is placed down for me to pick up, the lids was not secured and employee stared blankly instead of offering help to fix it. What more is there to say - yikes! read more

Sucks how Starbucks is always inconsistent with drinks. Literally came here a couple days ago for my usual and they made it like any other Starbucks, delicious! I came today and it's horrible! read more

Starbucks - Coffee & Tea Near Me - Santa Clara, California

I'm beyond upset. It's 6 in the morning I have work I'm sure you don't want to be making my coffee we are in the same boat. They literally put no coffee in my coffee biggest waste of five dollars for steamed milk. Edit******* Called to complain and ask for refund the woman I spoke to was very rude and finally gave the phone to a manager who was very sweet and refunded my money, he was very quick to make amends and very calm and helpful. read more

Starbucks - No shots - Coffee & Tea Near Me - Santa Clara, California

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I can honestly say that this Starbucks has the best customer service. When I walk in, I'm greeted with a "Good morning" and the ladies and gents are always friendly. Nick makes the best drinks in the morning: they're consistently delicious and made quickly! Almost like I ordered and it's made 3 seconds later. Thanks for everything! read more