I came to this location at the customer service was top-tier! They offered to remake my drink, and everyone seemed VERY NICE! Thank you star keeping LA on its toes read more

Sherman Oaks, California This Starbucks is usually pretty busy in the mornings - especially from opening until around 9am - mostly with mobile orders and folks grabbing coffee to go. That said, the dine-in area is rarely full, so you can almost always find a table. There's no drive-thru, but the indoor seating is decent and can accommodate small groups. It's also a good spot to get some work done; there are working wall outlets, which is always a plus. Parking is easy since it's shared with other businesses, and I've never had trouble finding a space. The restroom is gender-neutral, and every time I've used it, it's been clean and stocked. Employees are courteous and accommodating. I usually meet a friend here for coffee and a bit of chit-chat. read more

See all

this in no way reflects the staff inside, this is a bigger issue with the parking lot and the hand drawn yield sign outside your shop. someone is going to get hit by a car since no one takes any notice of your FAKE yield sign. fix this, chances are this sign went up with one accident, let's not need someone to be seriously injured before we address this. read more

I couldn't even get a cup of water unless I purchased something. So I asked for just the cup and I will get the water someplace else and I was told that I would have to purchase something. read more

Just stopped in here and was very pleased with the customer service. The cashier, Meegs, was so friendly and polite. Definitely goes above and beyond, which is so rare nowadays. My chai latte came out very quickly in spite of there being other people waiting. The chai was perfectly balanced too. The place was clean and had seats available. Thanks Starbucks! read more

Starbucks - Perfect chai latte - Coffee & Tea Near Me - Sherman Oaks, California

I want to just take a moment to say how GREAT the customer service is here! Everyone is so friendly and accommodating. Special shoutout to Ellen for being so patient and kind with my order. You can tell the entire team here is wonderful! I got the bacon Gouda and iced Banana Bread Matcha. Both were perfect. Overall great experience! read more

A quaint boutique style Starbucks with limited hours. The staff is friendly and ordering ahead in the app will ensure your drink is beyond ready ahead of time. The line for the morning rush is busy and since it's store only (no drive thru) they do their best to make it go fast. I don't stop in as much as work shifted from office building to remote, but I enjoy a few things in this shopping center. Including rite aid so when the mood for the bucks sets in, I just stop in. Free Wi-Fi, limited sitting, but they do have some nice working and relaxing spots. Iced Coffee, Iced Black Tea Lemonade, Iced Passion Tea, Cold Brew and/or a tall hot black French Roast are my go to's here. Once in a blue moon I might have a bagel, prepackaged snack or treat. read more

I have to give this location a shoutout for attention to detail and accuracy. I can't have caffeine which limits my Starbucks options. They are really good about using the creme base vs coffee base when ordering a creme frappe. It's so nice when that's taken seriously and allows those who are caffeine free to still be able to enjoy which is so appreciated. read more

The double chocolate brownie was AMAZING! The service was great. The coffee was exceptional. There is FREE Wi-Fi. There are a lot of chairs for people to sit and enjoy. read more

I walked inat about 7:23am after driving from Los Angeles. The woman at the register finished taking an order in front of me and never looked up after the other patrons moved. After about 30 seconds, she walked away from the register never acknowledging me. I then called and complained and expressed I was black women who was ignored. She agreed that the behavior was unacceptable and apologized. I will not be going back there when I am in the city for a meeting again. I would give a zero rating if that were an option. read more

Order ahead then driving 10 minutes means NOT WAITING 20 ADDITIONAL MINUTES while Saturday Morning crew moves so slow. I have mentioned to mgmt several times the Saturday crew has serious attitude and customer service issues and nothing has been done to improve. They also have new staff making coffee but dont do anything when the line backs up. Here's a thought, Train on your time NOT MINE. read more

Small but mighty. It's easy to not notice this nondescript location as it's not the flashy model. No modern drive thru. That's the property of next door El Pollo Loco. Several years back corporate downsized and closed some locations that were deemed less profitable. So, why does this little store keep cranking out the quality caffeine? It could be because of the well trained and efficient crew. Or....because in a way it's an extension class of nearby Notre Dame High School. That's right. Teaching the daughters and sons of the wealthy economic lessons on how to use Mommy & Daddy's given credit cards in a real life situation. Paying by tapping that App. Responsibility in action. Just don't forget to tip kids. I mean, it's not your money anyway. And before you know it, you'll be heading off to a top college with a fresh new laptop. Coffee will definitely be needed there. read more

Best team and the most dedicated to local customers! They always remember me, my favorite drink, and just how I like it. Makes me really love community cafes and loyal to that experience. I wish more Starbucks had a cafe style ambiance. read more

We just stopped by on a break from work, and they got both of our orders wrong. We accepted them, because we did not have time to wait for remakes, but we will not be going back to this location. Very frustrating that employees aren't paying attention to what they are making. Waste of money. read more

Solid friendly service- fast, comfortable interior. Lots of items to choose from. Ideal location since it's next to food stops. Ordered a hot latte and it was good as expected. Will be back if we stop this way. read more

See all

Love this convenient location. Busy parking lot, but when one comes another goes and I never have to look for parking long. I usually do a mobile order and always get greeted upon walking into the door. I read some of the 1 star reviews and my response is, you can't fix someone's misery with coffee. Clearly. There are only a few tables, but most of the time 1 or 2 are available. It's quiet during certain hours. But loud when it's rush hour. Chill vibe. Drinks are always good and food is always warm. read more

Small Starbucks in the corner of retail plaza. Workers are extremely nice and no complaints with my order! I usually order via mobile pickup and have never had any issues. Plenty of parking available. It's pretty small inside with just a couple tables so if you're planning to come in to get work done, keep that in mind. read more

I come to a lot of Starbucks and this team is the best. So attentive, friendly and fun. I don't normally come here, but they have a lot of regulars which they know by name and know their drink order and it was really great to see how they worked under pressure! Cudos to Lauren, Carmen, David and Derek read more

Every single Oder and I places a few dozen in the past month for my team was messed up. They do it every time and the customer service sucks. Sorry. Wish it would be better since it's the closest one read more

I think this is a really nice starbucks. There is a good amount of seating inside and easy parking in the shopping center that is free of cost. read more

Staff were friendly and helpful. First time I tried the Spinach and egg wrap. Pleasantly surprised. Tasty and filling, not too many calories with 20g protein. read more

all packed up and ready to go at 8:07 when clearly the sign outside says 8:30. Door was locked and refused my business. Thank you Starbucks I get it it's a Saturday but ties truly unprofessional. If you have a set time then stick to it. I've never left a bad review before but this one deserves it. read more

Starbucks - all packed up and ready to go at 8:07 when clearly the sign outside says 8:30. Door was locked and refused my business. Thank you Starbucks - Coffee & Tea Near Me - Sherman Oaks, California

This is the best kept Starbucks secret in town. Always the best service; They make a point of knowing your name, order and face (even with a mask on!) So glad they're back in full swing after the pandemic; I was missing my afternoon reading spot for a long time. And if you hang out there long enough you might even see a celebrity or two. read more

Yeah, this must be one of my favorite Starbucks! The barista's here are on point and they are full of energy and so nice and accommodating to me experimenting with my multiple espresso drinks. Also, everything turns out just right and I don't need to ask for anything ever to be made twice. I literally go out of my way for the Starbucks! read more

Starbucks - Coffee & Tea Near Me - Sherman Oaks, California

So I walk into this starbucks. Everyone picking up their orders like usual. And i tell the guy at the service area , "order for opang". He told me to show verification. Like who is named opang how could i have possibly come up with that as a guess? So I go back into my my car and it they give me the wrong drink and i open the bag only to look into the bag and see a wrong drink. I go back in the store and tell the guy at service but then he starts yelling at me. "why'd you take the order for delivery if its not urs." I never ordered delivery so i was confused. He just kept going. "it was a delivery order why would u take it" then i showed him my phone once again to confirm i am opang. Finally i was able to get my drink. Wack ass service here I saw a lady give someone a drink because someone took to long to pick up their drink. read more

Starbucks - my bag which has the iconic "opang". i didnt know opang was a common name. - Coffee & Tea Near Me - Sherman Oaks, California

I will first start by saying, I don't always think the costumer is always right. However, I placed a mobile order for my Frappuccino, I walked into the store a few min. later not expecting it to be ready yet. I wouldn't say the store was busy, but somewhat steady as far as costumers. About 5 min after I walked in I could see that my drink had been started and placed in front of the blender. However, it continued to sit there for another 10 min. I'm fairly certain they forgot about it as there was no other blended drinks being made. Having worked in a coffee shop before, I get that these things happen. I finally go up and ask about it which is when they realize they had forgotten about. However at this point, rather than have any sense of urgency they continue to take their time to make. Finally, 18 min. after my order was put in did I finally get my drink. When i got my drink I pointed out to the female worker in a frustrated tone that it was insane that it took that long for my drink to be made. However, rather than apologizing for the wait or acknowledging that it was clearly forgotten about, she dismisses my complaint outright and in an extremely condescending tone tells me to "have a nice day". I don't know where she learned costumer service, but that is NOT it. To add insult to injury, the Frappuccino was pretty terrible and was all ice. I think the employees during this Saturday midday shift could use a few reminders in better costumer service. read more

It sad that it's so shocking nowadays, however I received exceptional service at this Starbucks from everyone that worked there but from Caroline in particular! What a lovely girl and an excellent experience albeit extremely rare in Los Angeles. read more

I'm thankful this Starbucks is walking distance from my house. I'm thankful they provide me with that oh so yummy iced coffee and hot drip when I need it. Now, like I've said before in other Sbucks reviews - I'm not a snoot when it comes to always needing A+ service, however... when I've consistently gone to the same Starbucks over the course of 3 years - I expect better service. Sure, I'm not a "known" regular, but there is no "one-on-one" engagement here - creating that "experience" that we learn about as a Starbucks partner. I actually tried transferring to this location when I first moved to LA from Orange County and was stunned by how rude the supervisor was to me, how quick he was to shut me down and not care. I've moved past that, and I do still come here because it's convenient - but I don't intend on ever walking out of here feeling like they care. -Line is usually long -Private lot thats usually full -Small seating area inside - usually full read more

Starbucks - Coffee & Tea Near Me - Sherman Oaks, California

Such a bad experience at this location. I'm not someone who is easily bothered nor do I have unreasonable expectations for a Starbucks, HOWEVER, this was terrible. I went in after work to finish up a final and was on a deadline, so I was hoping to focus and get work done (as one does at Starbucks). This location is right next to a high school and I think a couple of the workers are students there or former ones because groups and groups of teens kept coming in to talk and joke with them being obnoxiously loud and disruptive. It was not one group or two, but easily 5-7 GROUPS of teens coming in and out. Aside from the teens that Starbucks really has no control over, the 5+ workers that were there were being inconsiderately loud as well. Not to mention that what they were talking about was very inappropriate to be having around customers. The music they were playing was blasting to the point that I couldn't hear a video I was playing through my headphones. Multiple people who came in to work abruptly left and were also highly annoyed by the noise. Then as the time passed one of the workers yelled to her coworker "TURN IT UP!" And the music got EVEN LOUDER. It was ridiculous. Anyways I gave them 2 stars because the shop was extremely clean and when I interacted with the baristas they were polite and got to my drink quickly. Would suggest that the managers pay attention more to the customers comfort and monitor the professionalism of their employees. read more

I drive for a living, I've tried Starbucks all over Los Angeles this location is my least favorite, so inconsistent I order the same drink and every time it is so dramatically different it's not even the drink described. Today I ordered a Grande Mocha with no whipped cream, I received a drink that taste like scalded milk with no hint of coffee and a bitterness lacking anything remotely "mocha" or "Chocolate" Do better Starbucks! read more

It's a small store and they do a lot of biz. Probably profitable for Sbucks. The staff has always been kind and friendly to me. Sometimes they make small mistakes in the drinks in the AM, but will always fix it for you. Kinda surprised at the negative reviews on here. read more

They got my order wrong twice! Obviously not paying attention when they took my order and you can tell the person behind the register was distracted. Never coming back to this location! read more

Three stars, just as they deserve. It's a convenient location to the office, but most likely will drive bit more to make up for the lack of service from this location. I ordered a venti iced tea and received, what seems like, a venti cup filled with lots of ice and very little tea. I did notice that the barista made too large of a drink in their measuring cup because there was about two inches of liquid left at the bottom of his measuring cup that they make the drinks in and he poured the top contents in my venti, therefore, handing me mostly ice. I didn't say anything, I was in a hurry and it was hot out but really? $4 for a cup of ice! Thanks Starbucks! I know you need to keep your profit margins up but not like this...all I'm tasting is water! read more

The manager always says hi and makes an effort to get me in and out of the door. Appreciate it. read more

Very efficient and friendly baristas. The place can be a little bit crowed from the ladies who hang out after dropping their kids off from the schools a cross the street. But other then that the place is pretty good. read more

Starbucks - Coffee & Tea Near Me - Sherman Oaks, California

A LOUSY PLACE! i ordered a sandwich and a hot tea with a couple additional flavors. just imagine guys they couldn't make it right even from the third time!! very inaccurate staff there. and they didn't say sorry or something only said it's not a problem :((( DO NOT RECOMMEND!!! read more

Well what can I say Starbucks never disappoints me, how can that nice aroma be?? Its my go to for strong coffee, my berry berry hibiscus, and my blueberry scone and all that goodies. This one particular location gets......BUSY!! I love it! That way you'll know, they keep brewin it fresh! In a strip mall, conveniently access to eateries, rite aid, heath n beauty stuff and yeah...long line , but fast. read more

See all

We stopped at this Starbucks to get drinks before going to a football game at Valley College. It was late in the afternoon/early evening and it was not crowded at all. The employees were super friendly and pleasant. The store was very clean. This is a small location with a few tables inside. You order in the front and then wait for your drinks in the back which can get crowded. This seems to be a design flaw with a lot of the Starbucks locations. We did have one problem but it worked out well in our favor. Two of my friends got their drinks right away, but we seemed to be waiting longer for my simple iced tea. Then we noticed my drink sitting unattended on the counter while the barista was helping the next customer that came in after us. He had started to make my drink but got distracted and left it. We made a comment about it, and he apologized and finished making my iced tea. He then went and got us a free drink card which was very nice of him. Other than that, we had a good experience at this Starbucks location. The parking lot was small and I imagine it gets crowded during the morning rush hour. read more

My FAVORITE Starbucks! I love this location for multiple reasons. The first reason, obviously, it's close to where I live so when I am heading out for errands or just to enjoy a beautiful day, this is the first place I go to. The baristas are soooo nice here. The customer service is awesome and they move pretty quickly. It's only crazy busy at this location during specific times of day (usually after Notre Dame High School lets out) so I have it down to a science as to when to come here and avoid all of that. I don't eat the pastries due to a gluten allergy but the pastries always look fresh and delicious. The baristas remember their regular customers and most of the time will have my drink ready for me either when I walk in the door OR if there is a line, my order is already ready by the time I get to the cashier. Try this Starbucks! They are the best! I hope this review helps you decide where to grab your next vanilla latte! :) read more

This Starbucks is always busy during the weekday mornings. Sometimes you have a line out the door. You get a lot of students from Notre Dame High School coming here in the morning to get their caffeine fix read more

Starbucks - Coffee & Tea Near Me - Sherman Oaks, California

See all