I come to this Starbucks very often as it's very close to my neighborhood. Usually okay service (Drive-Thru) and great service (Walk-in). However on Monday afternoon I walked-in and the barista lady was very rude. She was old, slightly tall and looked like she didn't take care of herself. After I ordered, she told me "You're done" for the next customer to come and order. She could've said something professional like "Thank you," or "I'll call your name." I mean, "You're done,"? Seriously lol. My drink was good, but this barista needs to be replaced. She obviously hates her job. Side note: an Asian barista at the walk-in almost MUMBLED "your drink will be out," or "it'll be out in a few," after I ordered yesterday, when I went to Starbucks a second time to meet a friend. When I ask them to repeat they get annoyed like they have nothing better to do. read more

Very quick service and they always get my order right. 5 out if 5 stars! Love the drive through feature.

This location is my usual Starbucks as its on my way to work and has a drive through. Although the staff are very friendly, they are also one of the slowest Starbucks I have been to. The line of cars wraps around the parking lot sometimes cutting off driveways. There is also an ordering window but it's usually equally as crowded. read more

Horrible. I suggest you go to a different Starbucks or coffee house. It's a walk up window. My husband and I ordered an iced coffee and an iced soy latte. It took them TWENTY-FIVE minutes to get out our drinks. Everyone else had to wait the same amount time. There were about five employees and they all looked like chickens with their heads cut off. Like I said, don't go here. read more

The nicest and best Starbucks !!! I work way earlier than anyone and when I come here they have the best attitude to get my day started. There's a million coffee places but I would rather come here any day. read more

Jody has been much better with me, she treats me just like any other customer, which is great, I couldn't ask for more, especially since this is my local Starbucks and I come here 3 times a week or more. I am glad I didn't give up coming here. read more

Never been to a Starbucks like this. I hate the plaza's parking lot. It's a very busy plaza. This is a really unique Starbucks! The cashier greeted me and was really nice. They made my cold brew really fast. I'm not surprised because there was only one other person ahead of me and no one at the drive thru. I'll come to get a quick coffee fix since my work is close by. read more

I like the staff here, sadly what I dislike about this location they can do nothing about. Their patio sucks, a lot. They have no inside seating at this location. So the patio is all they get. Some locations I've seen with no indoor seating get great awnings that provide shade. This location get 4 umbrellas. These are always being moved around and seem to never provide shade for a complete table. To top it off the valley get super hot too. You would think the company couls drop a dime or two to fix this location up. read more

I go to this Starbucks all the time, and I received the worst customer service of my life last night. I ordered my drink with soy because I have a cold and dairy makes it worse. When I got to the window they asked if I still wanted whipped cream and I told them no, that I was avoiding dairy. My boyfriend sees them making my drink and that they put whipped cream on it. He tells them it isn't supposed to have that, and right in front of is they start scooping the whipped cream off the drink. We tell them we actually need it remade, that I'll avoiding dairy the girl making the drinks rolls her eyes then makes me another drink. We're on the highway before I can try it, because it's hot. My first sip was sickeningly sweet, but I assumed it was because it's soy vanilla milk. When I take another drink, I realize there is NO espresso when I paid for an extra shot (3 total). Not sure if she forgot it, or if she was trying to punish me for wanting my drink made properly. read more

One of the worst I've been so far. The baristas are horrible!!!! just saying. They took forever to make my 2 orders like there's a lot of customers, but there's not. read more

This starbucks is great, idk how it only has 3 stars but every time I come here drive through or outside employee's there are always nice regardless of who it is. There fast for the most part, drive through is always full but which starbucks isn't? I'd say their drive through service is one of the fastest out in the valley. Nothing special here, its like any other starbucks but they are quick with service. read more

This place is a fucken joke! Waited nearly one hour for them to say oh we don't have any honey who the he'll says that when you are about to pay? Won't be returning they r a joke! Horrible customer service!!!' read more

I am a very, but unseemingly, lazy girl who goes to sleep late, wakes up late, can't organize her time, and relies on this very Starbucks drive-thru location for a quick breakfast. This location makes me want to wake up earlier just so I can get my quick iced coffee with milk, artisan bacon breakfast sandwich or strawberry parfait, and get on my way to the 101/405 freeway before 7:30am (to make it to work by 8:30am). Most days I'm late. There was never a line in the mornings before. Now there is always a long line. Another way that I'm becoming less lazy is to park, physically walk up to the window, even though I'm cold and my face isn't completely put on yet, bring my reusable cold drink cup, and order. I find that it takes much less time to do this than to wait in my car in the long line. Most days I'll wait in line. Other days, like when I didn't have a real job, or weekends, there are usually plenty of seats available outside. Since it is all outdoor seating, just bring a warm coat, gloves, be prepared for windy conditions, and there will be a table waiting for you. This Starbucks has always been a dependable factor in my life and hopefully for a long time to come. Also, the baristas will always be friendly to you. I saw a sign that said "do NOT turn your back on the customers. they are ANGRY animals who want their coffee!" So that's why they'll always be nice. read more

BE VERY CAREFUL WHEN GOING THROUGH THE DRIVE-THRU! Their drive-thru is very narrow and a little high so if you have a low car you will definitely scratch it! I tried to order a drink this past saturday and ended up denting and scratching my passenger side because of their narrow drive-thru. These guys should fix it because it definitely can ruin your day! I am very upset about what happened. read more

The drive thru here is the absolute worst. Longest wait I've ever experienced at a drive thru Starbucks and there were at max, 5-6 cars ahead of me. On top of the wait time, they got my drink order wrong so I had to go back and was greeted with not even an apology, but with attitude. Will not be returning to this location. read more

It takes a real commitment to laziness to use the Starbucks Drive-Thru. Thankfully, I have what it takes.

This location is great! Customer Service is always great! Drinks come up fast!! Jessica Aguilar helped me out this last time and was very polite and charming. She was very friendly and was an awesome barista. read more

Sadly this is the only location I trust. Great service, great employees and best of all- they always get my order PERFECT just the way I like it. I live in northridge but I always go out of my way to go to this location. The best! read more

While I normally love Starbucks, I feel that this location unfortunately messes up my order more often then they get it right. It's very frustrating!! I get to work and my coffee is black or has 1 of the 3 items I ask for (and pay extra for). I'm very disappointed. read more

They should call this place coffee kiosk. If you need a place to study don't come here. No outlets (none that I saw at least.) All outdoor seating. read more

Slow service all the time no sense of urgency and I use to work for Starbucks these baristas need to learn 3 is a line.

I was ASTOUNDED to see this location, while only accepting drive-through and walk-ups, are accepting cash payments while not wearing gloves. Something that simple at a time like this just seems like common sense for a major corporation like Starbucks. read more

My favorite starbucks. They always get my order to taste just right. You know when you order a latte and it tastes burnt?? I've never experienced that at this location. There is usually a line for the drive-thru regardless of the time of day,, but the staff really moves it along quickly. I am usually in and out of there in 15 minutes, even with morning rush hour. read more

Awesome customer service! Made me feel important. As a former Starbucks employee from back before they had drive thrus I am amazed at how this place embodies the old spirit of team work and personal attention to customers. Good job Starbucks!!! This one is a keeper! read more

I will give this rating to this location due to the fact that they try their best given what they have. This is a horrible location in terms of the drive-through/parking/bad location overall. I have been here before with many Times getting my order a bit off or wrong. I would come here if I have to and go to the other locations but in a jam and I need the caffeine I'll come here yet I don't expect much. read more

This is a great drive-thru Starbucks. The customer service is good. The baristers are sweet and patient. The line moves pretty quickly.

Max is my boy. If he's not the manager here he most definitely should be. If he is the manager, then give him a promotion to regional employee trainer. Not only is he friendly but I'm quite positive he works 3 times as fast as everyone else and always on top of it. Dude knows how to multi-task like a pro. There are some issues with this location but the 5 stars goes to Max. There should be a secondary window installed to place mobile orders that are ready or to assist mobile orders. I use mobile ordering every time but also wait my turn to get to the front of the line to say I'm there for my mobile order. People will rudely walk up to the front and stop someone else mid order to announce that they have a mobile order so everything must wait till they get it. Anyways, hope the message got across that Max is an employee you can't lose. I run another unrelated business and would give him an offer if it wasn't semi-unethical. read more

I have been to various Starbucks locations, and this by far is my favorite. I am the type that likes my drinks made a specific way, ex. extra caramel in my caramel frappaccino, and they always make it as I expect. I love the friendly staff and, when I've been there, the fast service. I usually go at night or mid-morning. I have a location around the corner from my house but choose to drive to this location. I highly recommend them. read more

I'm a regular customer and all of the old workers know me! But man the new workers are terrible! I went to buy three drinks and they took about 20mins to give my drinks. They served everyone else's drink but mine. 6 people order after me and they got their drinks before mine and I only ordered 3 tall iced coffees! Very disappointed read more

Drive thru/Outdoor/Walk up Location. This place is hit or miss. I would say that for this particular location about 7/10 times they make my drink incorrectly. Which is more of an inconvenience than anything. For example I normally order an iced tea, no water, and sweetened... 7/10 times they forget to put sweetener, I take it back they fix it no big deal, but when you're in a hurry(which is most of the time), it's frustrating. Then one other time the girl straight up told me they couldn't make the drink I wanted (a cold tea latte- so basically that latte over ice).. I was just really confused by that.. I guess the only other thing is that the lines are extremely ridiculous making it hard to join the drive through line, or trying to park to go to Starbucks. It's also really difficult to maneuver around the parking lot and trying to park to go to other stores like Ralphs and Rite Aides. I know that the building and location isn't really there fault but when the lines get that long it makes it really difficult to things! read more

This is so convienient, going/coming to work. Plus, the neighborhood needed something other than a grocery store. lol! Makes real life easier, especially w/kids. read more

One of the nicest employees I have encountered at this Starbucks location is Jansell ( I believe that is his name) super friendly and kind ALWAYS! read more

The staff here is super-friendly and efficient. Love them all! I drive-thru almost every weekend on my way to run errands to get my regular -- a venti chai tea latte. My one gripe about this location has nothing to do with the staff or their product, but my fellow customers -- I too-often get stuck behind someone who doesn't know how to order at Starbucks or asks for something that takes forever... like a bag of beans they want ground up. People! Go to a store for that. Don't hold up the drive-thru! OK. I'm done ranting now. read more

Had ordered a to go order. Due to the set up I still had to wait in line. By the time I got to the front I was told someone had already picked up my order. WTF would not recommend this location read more

I feel like this place is always either running out of stuff or getting your orders wrong. I mean they did give me a free drink with a drink I had already ordered which was nice of them. But I don't think it's the best Starbucks I've been to regarding service. read more

Great customer service! went here around 10:30 p.m. today. Barista/Cashier was very patient and kind. Knowledgable about everything on the menu, and even made some suggestions for a drink. (Didn't catch his name, but def. coming back) Drinks took less than like 3 minutes, and it was around 3 drinks and a warmed croissant. Each drink had the right amount of ingredients as well. Will be coming back as mentioned before !! Btw, a suggestion for the drive thru curb is to move more to the left, creating a wide turn, helps a lot so you don't bump your car and have damage done to your car ... read more

Worst location I have ever been to. I was standing outside waiting for someone to acknowledge me for more than 5 minutes and just walked away. Won't be coming here again. read more

They ran out of coffee on a Sunday Morning at 8am. Seriously...told me their brewer was broken so all they could offer was teas and premixed drinks. Uh ..no. Its not a coffee shop if you don't have coffee. Seriously Manager put in a little more effort to make sure you have supplies ready. I avoid this location whenever possible. read more

This is one of the worst Starbucks around. Sadly it's the closest to my house and I would rather drive out of my way and go to another location than to came here! It's conveniently located and has a drive-thru which is a HUGE plus... but the way the drive-thru was designed causes a confusion in the entrance, you can come in from the right or left side, unfortunately people are not that cordial or friendly when it comes to getting coffee, usually a traffic jam, unless the majority of the people come in from one side and expect to wait at least 20 minutes! The people there are RUDE, INSULTING (at times) and CARELESS! They also can't make a cup of coffee or get your order right if their life depended on it. It may sound like I'm being a bit harsh but there's just nothing positive to say about this location, their drinks, the staff, and management. The times I have gone - mostly because I'm with my mom and she thinks it's silly that I drive to another location when we're shopping for groceries in the same shopping center - they always seem to mess up the simplest of drink orders and take forever to complete a transaction, maybe it's because they mess up the orders time and time again. My mom gets a tall extra caramel macchiato , my drink is a grande non-fat vanilla latte... pretty simple not too many add on, I've learned not to get anything complicated from a prior horrible experience. My mom has said in the past that her drinks there taste like milk with caramel and it lacks the coffee flavor. We've also received our drinks with our cups being 3/4th full, half way full and the rest of the way with foam etc. Don't order their pastries, they pre-package them so if anything has frosting, it's sticks to the plastic bag, it's very unappealing. They don't use the traditional paper baggies other locations use. My final straw with them was when my friend and I went there and ordered: 2 Venti's Old School Americanos with 3 pumps White Mocha, 2 pumps Sugar free Vanilla topped off with a splash of non-fat milk. They guy yelled at us over the intercom accusing us of basically wanting an Iced White Mocha Latte with add 1 add shot and add vanilla syrup and not wanting to pay the right price! And that he couldn't make the drink without properly charging us. It was embarrassing and insulting because that was not what we were trying to do... we simply wanted our coffees prepared how we like them, strong, the right sweetness and only 90 calories! Cooperate office was great in being apologetic for the "Not up to standards" experience, but there's only so much apologizing they can do for this location! I LOVE LOVE LOVE Starbucks and I go daily! But I HATE this location! Not the Starbucks experience you are suppose to get! read more

The employees here are super friendly and recognize me because I frequent here so often. Lol they're always super cheery and chatty. Really helps start my morning off well. read more