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    STEP Moving & Storage

    4.9 (381 reviews)
    Open Open 24 hours

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    Services - STEP Moving & Storage

    In-state moving

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    Recommended Reviews - STEP Moving & Storage

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    Reviews With Photos

    Balaji A.

    [[HIGHLIGHT]]I worked with Zane from the beginning and he was excellent to work with.[[ENDHIGHLIGHT]] Very honest and genuine in work. I have never seen a mover who has been upfront in all the cost with no hidden fees like Step moving. Very thankful that we chose this moving company. They were professional in loading everything from our home in California and moved it safely across the country to Texas. Nothing was broken and all arrived in great condition. I highly recommend them for local and cross country moves. Thank you

    Moving truck
    Chuck E.

    Step Moving arrived on time and didn't slack off like other movers. They did a great job moving all my furniture. I would definitely use them again.

    The smudge that wasn't there before.
    Audrey G.

    I hired them for a one bedroom move. They were pretty quick, which was nice and the only reason they have even 2 stars. When they arrived to the new location, they wouldn't unload until I paid, even though the job wasn't done yet. They said they were charging for 3 hours, which was the minimum. They were unloading and there were 2 of their wardrobe boxes left unpacked. They said they were thinking about leaving the boxes, with no charge, or if I wanted they could unpack them. I asked to have them unpacked. They went back outside, I thought to continue unloading, but no, they left without saying a word and without unpacking the two boxes. After they left, I was unpacking and moving boxes out of the way, and saw my couch. Before they brought it over it was clean, it arrived dirty and had dirty hand prints and a large smudge of something. [[HIGHLIGHT]]I contacted the company on yelp and sent pictures. They said they would talk to the team and get back to me. I messaged again after a week or two to follow up and no response.[[ENDHIGHLIGHT]] Very disappointed, can't recommend.

    Hoisting services
    Babak G.

    [[HIGHLIGHT]]Allan and Johnny were amazing!!![[ENDHIGHLIGHT]] We had a last minute urgent need to hoist a furniture up to the third floor, from the moment I contacted them, to the straight forward flat fee quote to how quickly they came out and how carefully and perfectly and fast they finished the job. 1000% recommended!

    Super professional and excellent movers and packers. [[HIGHLIGHT]]Would totally use again !!! They're GREAT!!![[ENDHIGHLIGHT]]

    Large furniture pieces
    Denise B.

    [[HIGHLIGHT]]I requested an in state move an they were great![[ENDHIGHLIGHT]] Space Y Moving was able to get everything loaded an delivered to the storage within 5 hours for a very reasonable price. [[HIGHLIGHT]]Thanks so much for your hard work![[ENDHIGHLIGHT]]

    Wayne and his crew did a great job moving us in to our new home! They were quick, efficient, and upfront about all the costs. I'd definitely use them again for my next mo

    Movers that helped me
    Sam S.

    Hired Space Y Moving to help me move some furniture I purchased. Rate was a good price and the contract had normal fees for large items and double drive time rate etc. The two men Dennis and I believe Antonio were very nice to me. They finished the job in the same time I anticipated so they were efficient. One thing I will complain about is that they would not assemble my bed without trying to charge me additional money even though the contract stated disassembly and reassembly of non appliance type items. First they said they'd assemble it for $400 which was insane when I said no id do it myself he tried to say he'd do it for $100. Not sure why I needed to pay additional money when the contract stated assembly but I declined and built it myself. Took me less than 40 minutes to just screw a couple bolts and slide slats in by myself. Very scammy. Although the rate was good and service was fast I don't appreciate them thinking they could scam me into additional charges when the service should've already been provided. [[HIGHLIGHT]]If you do book with them just double check your contract and verify they're not trying to charge you extra.[[ENDHIGHLIGHT]]

    Damaged Television
    Harriet B.

    [[HIGHLIGHT]]Firstly, they pressure you into writing the review when they're there at the end of the service.[[ENDHIGHLIGHT]] Do not do this until you have checked all your belongings! And it's clearly why they have such great reviews. Initially, I thought these guys were great! Arrived promptly, started to load. Then the slow down happened... they wasted significant time dismantling furniture. They do didn't bring their own tools (or were out of battery) to do this. I was watching the clock, hours on hours. It took over 8 hours to move a 2 bedroom apartment from the ground floor. I paid for their lunch break, inclusive of food, and all this was added to the cost, and didn't complain about it. Here comes the fun bit. Upon arrival to my new apartment, the tv was unwrapped, so assumed it was fine, until it wasn't and there was clearly damage. [[HIGHLIGHT]]They have been less than helpful in resolving the matter, so avoid Space-Y movers!![[ENDHIGHLIGHT]] There are plenty of other moving companies to go with in LA, I would suggest you use them instead!! *UPDATE: reported the issue the morning after the move, so as the lead Jake suggested, a timely manner was done. Do not listen to them.

    Solid work!!!
    Richard B.

    A++++ movers! Quick strong and so kind! They carried my 400 lbs treadmill! Great work!!

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    Review Insights

    2 years ago

    Thank you to James and Ben for the moving service! They moved everything within three hours as planned!

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of Kat C.
    105
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    3

    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 2
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    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of A. S.
    1
    55
    53

    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of DK R.
    7
    86
    25

    2 years ago

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    Photo of Zane M.

    Zane M.

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    1 year ago

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    Zane M.

    Helpful 0
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    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 1
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    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 1
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    11 months ago

    Helpful 0
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    Photo of Sara H.
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    2 years ago

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    Photo of Zane M.

    Zane M.

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    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 1
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    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of Loretta C.
    4482
    1169
    43600

    3 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 7
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    Love this 9
    Oh no 0

    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    2 years ago

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    Photo of Zane M.

    Zane M.

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    2 years ago

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    Photo of Zane M.

    Zane M.

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    1 year ago

    I recommend this moving company. They have great service, fast and friendly. The whole move was very efficient and had good communication.

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    Photo of Zane M.

    Zane M.

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    1 year ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    1 year ago

    Eric and his team are great and efficient. Definitely recommend and will call them when I move again.

    Business owner information

    Photo of Zane M.

    Zane M.

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    Photo of Joey J.
    66
    14
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    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 0
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    9 months ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of Steve L.
    419
    11
    1

    2 years ago

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    Photo of Zane M.

    Zane M.

    Helpful 1
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    3 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    1 year ago

    Helpful 0
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of Erik J.
    109
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    3 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 2
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 2
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    Love this 1
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    Photo of Kyle B.
    123
    2
    2

    2 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 1
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    3 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 2
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    1 year ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    11 months ago

    Business owner information

    Photo of Zane M.

    Zane M.

    Helpful 0
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    Photo of Alejandro C.
    373
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    3 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

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    2 years ago

    Business owner information

    Photo of Zane M.

    Zane M.

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    2 years ago

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    Page 2 of 10

    Ask the Community - STEP Moving & Storage

    Hello, we have a large space that we would need help moving, what is the size of the truck?

    Hi Jose, thank you for reaching out. Our truck is 26 ft big box truck. If you have any other questions let me know please.… 

    View All 2 Questions

    Review Highlights - STEP Moving & Storage

    Alan and his team did such an excellent job my husband and I are so incredibly grateful for everything they did.

    Mentioned in 60 reviews

    Read more highlights

    US Storage Centers

    US Storage Centers

    4.5
    (68 reviews)

    Follow Up; US Storage has contacted me about me review. They admit it is their mistake but, they…read morewant ME to fix it. involves contacting and sending documentation to three credit companies with documentation. Also they want ME to deal with THEIR collection agency. So I called them, they could not care less about me, my credit or the mistake. they told me to email documentation, and it might be resolved, but can't promise when. Understand there is Zero customer service, no one at US Storageyou can talk to: Billing? Customer service? help? Nope all you can talk to is property manager and he has no one to call of any importance. did I mention I have been here over ten years?

    When we moved to the area, we had a lot of items that needed to be stored outside of our home. We…read morecalled around and spoke with different representatives from various storage centers. Not knowing which one was best for us, we decided to stop by US Storage Center to see what they had to offer. US Storage Center(s) is located off of Moulton, in the city of Laguna Hills. There is a small office outside of the gate and a few parking spots to accommodate guests. A large gate is located to your left and you must enter your passcode to enter and exit the property. We asked to see a small unit because we really didn't have a lot to store. The unit was the prefect size because we were able to fit all that we had inside. Initially, we paid around $80/month through a promotional offer. However, there was a gradual increase more often than we needed it to be. The unit itself was clean. All that I had to do was place my own lock on the door and pay the fee monthly. There is a bathroom that was always open and was pretty clean. Someone was always nearby patrolling the property, so I always felt safe when I stopped by. I could come in any time before 7AM and 7PM to access my unit. If you were there after hours, you had to call a number and pay a fee for them to open the gate so that you could exit. US Storage served its purpose. I had a clean location where I could store my items. I never experienced a break in at our unit. They always had little stickers that were placed on our locks to show that the area had been inspected. The only reason why we moved all of our items out was because we kept getting a steady increase to our monthly storage fee. We started out paying around $80 with their promotion, but it was slowly creeping up to almost $200 for a small unit. It was a monthly expense that we didn't want to incur any longer. We ended up donating most of our items to Goodwill and kept the items that had sentimental value. Would I recommend US Storage Center to others? Yes! Just expect your rental fee to increase more often than you had expected.

    Public Storage

    Public Storage

    4.3
    (82 reviews)

    Just did my final clean out for our storage unit. Was a great experience here, Guy was a fantastic…read moreemployee who always made sure things were clean and provided any info when asked. Will recommend this space to others who need climate controlled storage!

    AVOID Public Storage -- and take the positive reviews of this location with caution. I'll explain…read morewhy later in this review. This facility can increase your rent dramatically and without meaningful limitation because the contract allows them to do so. In my case, rates nearly doubled with little warning. If your payment is even three or four days late, expect repeated calls and text messages. If you fall behind by roughly two weeks, they will lock you out of your unit -- even after already charging a substantial late fee that can average around $40 depending on unit size. In my opinion, that late fee alone should be sufficient consideration to keep the unit accessible. It should take a much longer period of delinquency and a clearly demonstrated pattern of neglect before someone is denied access to their own property. They will also cut your lock at the earliest opportunity and replace it with one of their own. Once you finally catch up on payments, you are effectively funneled into paying additional money -- over $20 in my case -- just to purchase one of their replacement locks and regain access to your belongings. Another major issue is the timing of their reviews. Customers are encouraged to leave reviews immediately after signing up, which helps explain why so many ratings appear positive. Those reviews often reflect only the initial signup experience, not the reality of dealing with the company over the medium or long term while your possessions are effectively being held hostage during disputes or late-payment situations. For military personnel specifically, I strongly recommend looking elsewhere. In my case, repeated messages to management requesting that my account be converted to an active military account for a modest discount were ignored entirely. SPECIAL NOTE TO MILITARY MEMBERS: when researching storage options, ask companies upfront -- BLUF -- about military accommodations, lockout policies, rate increases, and protections for service members so you do not end up trapped in a predatory arrangement. I have personally experienced problems accessing military equipment because of these practices and policies. Yes, technically these actions are permitted under the agreement you sign -- but that does not make them reasonable, customer-oriented, or ethical by ordinary standards. The company appears to rely heavily on contract language that gives them broad authority to operate far beyond what most people would consider fair or proportional. Frankly, you may be better off renting garage space from a friend or pursuing another private arrangement. Military members should also look into MWR or NTS storage options, even if they require driving a greater distance. In my opinion, those alternatives offer far better protection, accessibility, and peace of mind for Department of Defense equipment and personal property. Stuff you may need to access in an emergency protecting the very people who are gouging you.

    Public Storage

    Public Storage

    3.9
    (60 reviews)

    I had the pleasure of working with Ghizala at the Public Storage Hughes location in Irvine, near…read moreLake Forest, and I cannot recommend her enough. I had been searching for a storage unit in the Irvine/Lake Forest/Laguna area and spoke with her directly. From the very beginning, she was professional, kind, and incredibly helpful. What stood out to me was her thoughtful follow-up--she checked in about a week later, but in a very courteous, non-pushy way, just to see if I was still interested. That level of care and customer service is rare and truly appreciated. Not only was her communication excellent, but the prices she offered were also the most reasonable I found after doing quite a bit of research around the area. The facility itself is top-notch: large, clean, safe, and very well-maintained. Ghizala took the time to explain the entire process clearly, which made everything stress-free for me. If you're looking for a storage unit in Irvine or Lake Forest, I highly recommend visiting Ghizala at the Hughes location. She goes above and beyond to make sure everything is taken care of. Thank you, Ghizala, for making this such a smooth and positive experience!

    I am so thankful to be out of this place. What a joke!…read moreNothing but a hassle. Save yourself the headache and go to another place.. Every time you arrive you are followed and then asked to write a yelp review. You can't get ahold of anyone on the phone. And when I called to pay they said I didn't have an account. DO NOT RENT.

    STEP Moving & Storage - movers - Updated August 2026

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