I had Stephens come out in February to install a new kitchen faucet that I had bought prior to setting up the appt and to unlock my garbage disposal blades. The gentleman also changed out the hot water shut off valve ... They charged me $685 for like an hr long job. Asked for a majority of my money back, he was old ly offering me $150 off my bill.. Still disputing this bill with them ! read more

I had a VERY DISAPPOINTING experience with Stephen's Plumbing. They were late for our scheduled appointment, which already started things off POORLY and showed a LACK OF RESPECT for customers' time. After the visit, I was told I would receive a quote, but I had to call FOUR DAYS in a row just to follow up. Each time there was NO UPDATE OR COMMUNICATION. What's even more frustrating is that the quote was only prepared while I was on the phone with them after repeatedly calling. This level of DISORGANIZATION and LACK OF FOLLOW-THROUGH is EXTREMELY UNPROFESSIONAL. They clearly don't respect your time and expect customers to do all the follow-up themselves. Good communication and reliability are the BARE MINIMUM for a service business, and unfortunately this company FAILED on both. Based on this experience, I will never consider using them. I honestly don't understand how they have such good reviews given the service I received. read more

Oscar came out the day after I yelp requested (at night). The company set up an appointment quickly around 8am and was flexible with my schedule. They offered multiple windows and I chose the one best suited for me. They called 30 min prior to arrival. Oscar was nice, efficient, and helpful! He checked out our ac and furnace unit after I told him no cool air was coming out. He even replaced our air filter and gave tips for if it happens again. We were charged $160 for the service, totally worth it! Currently enjoying the cool air during this heat wave!:) read more

Freddie was awesome. He installed my heater and A/C and made the whole process super easy. Showed up on time, explained everything clearly, and didn't try to upsell me on anything. You can tell he knows his stuff and actually cares about the work. Fair price too. Definitely calling him again if I ever need anything. read more

Amazing experience servicing our water heater. Luis was quick, diligent and offered us a discount for the routine maintenance work.

We had an urgent heating issue where it suddenly stopped working and couldn't figure out what it is. Called Stephen's and Oscar came out to inspect. Such an honest and friendly technician - he spotted the area that needed repair, did it in a very timely manner, and came back the next day to bring more parts to remedy the issue. He's highly professional, knowledgeable, and a delight to work with. We will call Stephen's in the future for any plumbing or heating issues. Overall grade: A+ read more

Plumbers Miguel and Joey, very efficient and professional. They changed out a gas line and the water line very quick. I would highly recommend. read more

Thank you Oscar for doing a great job installing our new thermostat. It Oscar is friendly, timely and knows his business. I highly recommend Stephen's for Heating and Plumbing. They're awesome! Local business too!! read more

Stephens Plumbing - Thermostat installation - Plumbing Near Me - San Pedro, California

Very disappointing quality of service. I selected the company because I felt a professional service would be offered, and that was not the case by any means. When my walls were opened up in the ceiling and exposed pipes, they were found later by another company not to be water pipes, but to be air ducks. Unfortunately, the technician from this company indicated there was no leak from these air, ducts outrageous. read more

Stephens Plumbing - How my ceiling was left with huge mess which landed on my countertops, appliances, walls and floor. Ugh. Go elsewhere!!!! - Plumbing Near Me - San Pedro, California

10 out of 10 service. Kind, responsive, honest, professional, fair, and thorough. My technician Williams was the best. Extremely hardworking, patient, knowledgeable, and he walked me through everything that needed to be done. I had a water heater deinstallation and a mystery leak that he found right away. I'd recommend them again and again. read more

Had a few clogged drains, Luis came and gave fixed my drains fast and efficiently. Honest plumber would definitely hire again

Always a great experience with Stephens! Our heater stopped heating right before Christmas. Called Stephens thinking we needed to wait until after Christmas for the repair. Happy to find out they could come Christmas Eve morning! Oscar arrived early morning, promptly diagnosed the problem & repaired within the hour. Thanks again Stephens! You're the best! read more

Stephens Plumbing is fantastic. After a different company quoted us several thousand for some work mid-job that left us without a toilet and with a hole in the floor, Nick came out and quoted us a fraction of the price and assured us he could get it done without immediately doing the more invasive work suggested by the other plumber - while letting us know that we would eventually have to do the bigger job. He came in, installed two new toilets and bidets, it all works perfectly. A warm toilet seat is the most underrated thing I didn't know I needed. Everything was left neat and impeccably clean. You can tell they take pride in their work. We had a small glitch after the fact, and they came back and fixed it for us asap. The prices are very fair, and the work is well done. We have some more plumbing work on the horizon and will definitely be using them again. read more

Had a new toilet installed. Great job! Quick, easy, very well done. They also hauled away the old one. Thanks!

Stephens Plumbing completed major plumbing repairs at our house. We could not be more pleased with the speed and efficiency that the work was completed. They had to dig through thick cement and brick all the while being considerate of the dust and mess it would cause us the homeowners. Miguel and Jesus were professional and courteous throughout the 3 day process of replacing pipes. I would call them again for future plumbing projects and/or problems. read more

They showed up to repair my broken water main. Repairman left to go to the office to get some supplies and get me a price. Never heard from him again. By the time I got hold of another repairman at Stephan's it was after hours and he wanted to charge me emergency charges, and of course he didn't know what those charges were. The first repairman was evidently blaming me for not approving the estimate... that I never got! I'm going without water for a night at which point I'll hire someone else. Bad communications on their part, not mine. I called multiple times and just got their service. Good luck if you use them. Edit: my 1 star somehow turned to a 5 star?! I checked that the water main was turned all of the way off and it wasn't! This caused all of the additional problems. While I turned the main 90 degrees, that doesn't turn it all of the way off (I didn't know that). If the "professional' plumber had checked it most of the problem would have been much simpler. read more

Great work on our tankless water heater. Responsive, quick and extremely knowledgeable. The tech took the time to thoroughly troubleshoot the problem and then explain it back to me. Great work. read more

Oscar was right on time, educational about the problem and how to resolve it, and was transparent about the cost. Great job all around read more

First, I want to commend whoever sends out the adorable thank you cards. Receiving an "old fashioned" thank you card from a business is a classy move, and because of it, I had easy access for an emergency water leak. I called in because the city warned me that we had a constant stream of water since Oct 10. Williams from Stephens came out the same day, and once he crawled under the house, he reported a small pond growing under my kitchen. Williams said he would need to come back with a water proof suit to get closer to the source. Williams returned the next day with Robert and the two of them investigated my tricky Floorplan until they found the culprit. Williams and Robert were very respectful of my home. They didn't leave any evidence of crawling in mud when they came back up from the crawl space. Now, we're in the position of trying to figure out how to repipe my bathroom, but I would highly suggest Stephens now for both plumbing and HVAC needs. read more

Stephens Plumbing - Old soft copper was discovered in the footing. Should've been 3/4" pipe instead of the 1/2", thanks 1980s contractors! - Plumbing Near Me - San Pedro, California

My toilet was leaking back in April. We needed to have the wax rings replaced, which was over $400 and took less than 30 minutes. According to google, the cost to replace toilet wax rings in California is typically between $50 and $200, including labor. I should have done my research beforehand. A few months later it started leaking again. They did a crappy job, no pun intended. Unfortunately, they don't offer warranties... Replacing wax rings should be able to last over a decade. Very frustrating. I do NOT recommend them. read more

Got an estimate from Poncho yesterday for A/C installation. Poncho was very punctual, polite, professional, an expert in his field, and knows how to explain technical information to his customers in a way that they will understand. He comes with 30+ years of experience in the field, so he knows what he is talking about. My wife and I were very pleased with his visit, the valuable information he had to share regarding he estimate, the equipment, warranty information, installation, and unique considerations specific to our home and lifestyle. Another small tidbit is respect for our home. He already came equipped with booties and every time he entered our home (he went in and out a couple of time), booties came on over his shoes. I have had other contractors (from other companies for other projects) just use booties outside, get them soiled and continually enter my home or just wear their dirty shoes/boots in my home and walk all the place. In summary, if you need an estimate for A/C, heater, mini-split installs, Poncho is a great person to come out. read more

We always work with Stephens plumbing when we have a project come up and we love them! Specifically Williams has done some big projects for us and we couldn't recommend him more. He is kind, efficient, and such an expert. The projects always come out great! read more

On November 5 William came to our home on Paseo Del Mar to repair a leaking bathroom faucet. William was very professional and informative. He was patient with my questions and comments. When he finished the job, he thoroughly cleaned the area. I was totally pleased with his work. Next time a plumber is needed I will call Stephens again and will ask that William be sent if he is available. read more

Stephen's Plumbing was exceptional for emergency service and maintenance/care. Williams provided excellent service on a recent maintenance service call for our tankless water heater and roto service. All work was performed with expert efficiency and good communication. Will definitely recommend. The front office with Jeanette is also fantastic and very customer oriented and responsive. read more

Really great service always from Stephen's. Prompt, professional and reasonable prices. Williams is especially great and goes above and beyond to get work done in a timely manner. read more

Galan provided quick and professional service. Stephen's plumbing has been great every time we use them.

Great service! Prompt response and quickly fixed our tub draining issue. Shout out to Miguel who crawled under the house for further inspection to fully understand our older home's infrastructure. Thank you! read more

I called Stephen plumbing for two things. They have great pricing. Great deals. And most importantly, great guys working for them. I have them come out once a year for my yearly maintenance. For my central air and never disappointed, they do a great job Freddy C is very professional, very respectful.. And he treats my home-like it was his. I am very happy with his work.. I recommend this company to everyone. Especially in my family and friends. Thank you, Freddy and Stephens Plumming for coming out. read more

I had an excellent AC follow up. The technician Freddie C was very knowledgeable and helpful with the issue I was having. Was very professional and any questions I had he was able to explain to me what might have caused it. I feel comfortable reaching out to them with any AC issues that might arise in the future. read more

One of the nicest and most informative processes I have experienced. Oscar arrived and was very courteous and knowledgeable about everything HVAC. Please request him and know that you'll be in good hands. Thank you again Oscar! read more

Stephens Plumbing is awesome. Booking was smooth. The team called me 30mins in advance before sending the technician. Williams conducted the flushing work for my tankless water heater. He is professional, knowledgeable and friendly. His work has extremely high quality. All the tiny pieces of the water heater have been cleaned. I will definitely work with Williams and the team in the future. I highly recommend Stephens Plumbing. read more

We asked Jeanette to send one of her best technicians to do maintenance and make sure our HVAC on both top and bottom floors, making sure everything was perfect and up to code, she sent Oscar and Rene. Oscar was fantastic! So nice, and very detailed, with all the right problem solving. He was very experienced and meticulous with all his work. Rene was the best side kick and did a great job also! We've sadly gone through so many HVAC companies, and had a horrible time, but I will never go anywhere else but Stephen's Plumbing from now on! And also, they have very fair prices, so don't be scared to call! read more

Super fast service and very friendly staff, both on the phone and in person. It's five stars alone for Oscar, who came out to the house, found the problem and replaced the needed part all in one visit. Would call again! Hope I don't have to. read more

I had an appt set up between 8am to 12pm to unclog a bath tub drain. I thought they would at least call me if they were running late. By 11:30 I called them. They told me they had staff call in for the day so it was hard to call me with an update status. So I told them I'll wait another hour. By 1:30 I decide to cancel. My half day wasted because they didn't have two minutes to call me to let me know they are running late. Terrible customer service. I would think twice about using this company. read more

The company said it was a free service call. I would receive a quote from the plumber after the work was inspected. The plumber, Luis, came, called in advance and arrived when he said he would. He quoted $305 to replace a toilet tank. After looking at the toilet (which worked fine but was making a squealing noise) he replaced only the filler valve. $12-18 part. The company still wanted to hold me to the verbal quote of $305 and later a discounted price of $242. The work quoted was not what the plumber completed. The minimum fee Stephens Plumbing charges for work completed is $135. I made sure to pay more than that despite being unsatisfied with the experience. Janetta at their office threatened to put a lien on my home if I do not pay the difference. Luis the plumber, told me to call a different plumber in the future. I will not use this company again. read more

Stephens Plumbing - Pro 45 FillValve - only part replaced in my toilet tank. - Plumbing Near Me - San Pedro, California

Luis came out to fix water heater . Showed up exactly we he was scheduled , explained everything and did a great job. Will definitely use them again. read more

This was my first time using Stephen's plumbing , I have used them to install a new air conditioner a few years back (They were great ) so I decided to call them for plumbing . They sent out Miguel today to fix my plugged up shower. Miguel was very professional and knowledgeable. He went right in and started working snaking the pugged drain, after a while he told me he was going to go on the roof and do it from there . When he came down he told me He was able to unplug the pipe. Miguel worked really hard and stayed at it till it was fixed . He cleaned up the shower and left no mess for me . For all the work he did it was very affordable. I'm very very happy that he was able to fix my plumbing and whenever I need a plumber I'm gonna call Stephen's plumbing and asked to have Miguel come out . Thank you Miguel. A+. read more

Oscar, the air conditioning technician, was and is AWESOME. He has come by twice for two different issues. He is always honest with me and very respectful and friendly. I have reached out to Stephen's Plumbing twice now and both times I requested service they responded fast. And they listened to what I needed and sent Oscar. I appreciate most that I got the same person to come to my home because they already were familiar with my set up. I find VALUE in this company and recommend them to anyone looking. Thank you, Jed read more

Stephens Plumbing - There goes Oscar into my attic space. Thank you - Plumbing Near Me - San Pedro, California

Stephens Plumbing was able to help me fix my sink within the same day of calling. They were decently priced and very easy to book an appointment with. Andres arrived to my unit on time with a smile on his face. He had a great personality, was very friendly, and knows his way around the pipes! He was able to fix the clog without any mess or damage to my personal property. He also gave us a few tips to help prevent clogging further down the line. I had a great experience with Stephens Plumbing and Andres. If I ever have any other issues with my unit, I won't hesitate to call for their expert services! read more

Called Stephens plumbing to get my hvac looked at. Jeanette the dispatcher was extremely helpful and got a tech out in a timely manner. Oscar was very informative and explained the issue to me turns out it was an electrical issue. Will definitely use them again read more