Disastrous experience. I ordered online through their website for 6:45 pickup to feed my family. I showed up at 7:20, and they had the order ready, except for the tritip- the main course! We then had to wait for them to make Tri-tip, and were waiting 25 minutes. Everyone was counting on the food, so this affected our plans the rest of the night. So much for planning ahead with an online order. I would not recommend. read more

Stonefire grill Thousand Oaks is so far the most reliable branch they have.. I was able to enjoy my dinner in 12 minutes time. Westhills branch is the worst. I like how clean and everything inside is in order. read more

Stonefire Grill - Caesar salad - American Near Me - Thousand Oaks, California

Amazing customer service! I ordered a large quantity of food for a family get together and Jaydon, the lovely young man who helped me over the phone was superb! When I picked up my order the floor manager Jerold was just as helpful and courteous and went beyond expectation! Just to let you know true courtesy and customer service is alive and well at this establishment. Thanks again for making my event perfect!!! read more

I was pleasantly surprised with EVERYTHING here. The staff was so friendly and had great teamwork. The Tri-Tip is UH-MAZING!! Seriously!! I also had really yummy Caesar salad and grilled vegetables... Perfection! And for a non-fancy place, it's very cozy with all the fire pits. I'm a stickler on cleanliness and they passed with ACES. Also, the best carrotcake I've had in the longest time!! read more

I came in for Mother's Day, and was greeted with warmth and professionalism. The food was amazing!! I love the lemon garlic chicken, mashed potatoes and the bbq chopped salad! I've been here several times and pretty much anything you order is great. The food came out promptly and the staff were super friendly and kind. I appreciated have such a nice experience, and I would highly recommend coming here!! read more

I had the lemon Garlic chicken with tri tip and it was incredible. I've had their lunch specials and they were all delicious especially the chicken tortilla soup. Overall, great food along with really low prices. read more

We were looking for a place for lunch and Stonefire was recommended by a friend. It definitely didn't disappoint. The Chopped Salad w BBQ Chicken was a good size (smallest portion) and came just as I ordered. I loved the breadsticks, which were a good complement to the meal. We also ordered the sides of potatoes and cole slaw. Both were outstanding. This is one of the better chain restaurants out there. read more

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I placed an order to go, the reply email said it would be ready at 615, I arrived at 620, they hadn't seen nor heard the order. The first guy to help, went to look for it, and just drifted off, when I approached him about it - he said he would go check it ‍. The next guy, whose name was "Danny" was very nice, and at least followed up with me- and then gave me a free pizza. So kudos to Danny, but Stonefire could certainly do better. I finally got out of there at 645 read more

I love the tritip, the pesto pasta is amazing and the breadsticks are addicting. Usually order for pickup though so i cant speak to the ambiance. They do forget things sometimes so check your order before you leave. Still 5 star worthy. read more

Young staff did not wear gloves and he picked up a slider sandwich and serve it to a dine in customer Yikessss!!!

Very impressed by this location. We are frequent SFG visitors. We were in line waiting to order (short wait) and the manager, Gerald.came and started to help us. Was very friendly and welcoming. Food came quicker than usual at other locations. Not to say they are bad but this was exceptional. The Tri tip was was exceptionally better than what we usually get in Santa Clarita location. Again Santa Clarita is yummy and i recommend it. But this place was out of the park. Food came quickly and hot. Breadsticks were the bomb! Thank you Gerald for the personable at Atmosphere and great food. We will come back to this location. And we tried the cheese cake it was amazing! read more

Stonefire Grill - Stonefire's BBQ Chopped - American Near Me - Thousand Oaks, California

Stonefire never disappoints. The lemon garlic chicken is absolutely to die for and the breadsticks are so addicting. I will say that sometimes their employees are a little lost whilst taking orders, but they are always friendly!! The ambiance of this restaurant is also very inviting, and it will never stop being one of my favorite places to dine. 10/10!! read more

Stonefire Grill - Lemon garlic chicken breast and Cesar salad - American Near Me - Thousand Oaks, California

All I can say is... What the hell happened??!! I used to love Stonefire Grill and have always enjoyed the salads, chicken, salmon, tri-tip, cauliflower, breadsticks and other yummy menu items. Cut my birthday March 2022. We ordered tri-tip, chicken, salad, and breadsticks TO GO. This was enough food eight people. I was super disappointed because it was my birthday and I was looking forward to a delicious meal. The chicken looked almost raw and a actually, little bloody . this was not just one piece it was every single one. I lost my appetite and so did a couple of my friends - fortunately we didn't get salmonella. Cut to May 16. It was my friend's birthday and we decided again to go with Stonefire Grill thinking that maybe it was just a fluke last time. Oh no. It was not. My friend's son picked it up so we didn't have a chance to check it before it left the restaurant. We ordered the tri-tip rare (because they tend to overcook it) but we got medium. The salmon was wat overcooked so it was dry. The breadsticks looked almost half the size they used to. The pizza was cold. The only thing that was edible was the Caesar salad. I'm done giving them a try. I will be taking my business to other restaurants. There are so many good ones to choose from. read more

Stonefire Grill - The juice from the meat leaked all over the bread! - American Near Me - Thousand Oaks, California

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Bummed to say the salad wasn't that great! Definitely wouldn't order it again or recommend it. Olivia was super kind & helpful when ordering. A friend ordered the salmon & mashed potato's which I had a bite of. Both tasted great & is the reason for the 4 stars! read more

Stonefire Grill - BBQ Chopped - American Near Me - Thousand Oaks, California

Full disclosure: This review is specifically for a take out order I placed for a gathering I was having. I ordered the "Stonefire Mega Feast" which included 24 breadsticks, an order of the mesquite chicken, an order of the lemon garlic chicken, ribs, steak, salad, mashed potatoes, Mac and cheese (the sides are customizable), ranch and bbq sauce of the side. I also ordered 4 pieces of carrot cake to share which we only got to 2! It was exactly what the doctor ordered! It was a bit pricier than what I wanted it to be, but it was totally worth it. The food was wonderful, and everyone was impressed... If you're having folks over and just don't have the time and energy to cook, but you want to do something more than pizza or the same old... consider Stonefire! read more

Love love love this place!! The staff is so friendly and helpful. The restaurant is very clean and the food is delicious. If you like good food AND good service, this is the place for you. Highly recommended. read more

We planned a family gathering quickly so ordering from the Stonefire Grill was a no brainer. The order was ready for pick up and the restaurant workers were busy preparing orders for the Fourth of July. Assorted TriTip and Chicken were terrific. Love the breadsticks, fresh garden salad, coleslaw and mashed potatoes too. Everyone complimented the meal. I forgot to get a picture of the food but it was packaged securely for transport and easy to set up and serve as I got home. read more

The food was so much better pre covid. The portions are smaller and the price is way up. Pus, it just isn't as good as it once was.

Do not come here if you just want to order something for quick pickup. I sat for over 30 minutes waiting for one salad and then lack of attentiveness was amazing. The manager came out of the back office at seemed to care less. I eventually left without my food. Food is good, but communication was terrible. read more

5 stars for the salad lunch special here. The petite bbq tri tip chopped salad for only $7.45 is the best lunch deal in town. The tri tip is amazing and for being petite the salad is huge! I'm over 200lbs and I never finish mine. I believe the lunch special is served until 2pm...mon-fri? I'm not too sure, you may want to call. There are other lunch special items to choose from other than tri-tip or salads. I've eaten here often and tried several different items, and was never let down. The service here is good. You order at the front register and then grab your own table from what I remember. I usually go for the take out when we are having a lunch meeting and place a large order. Walking out the door with about 7 different salad orders and not once have they messed up the differences. This place is on top of it. I don't have much criticism or suggested improvement. Parking is easy to find and I will suggest this place to friends. read more

Stonefire Grill - To go petite bbq chopped salad - American Near Me - Thousand Oaks, California

Dear Kristin, thanks for replying to my review. I don't see the point of sending message directly. As I'm genuinely just sharing my experience. First time visit to this location. Staff are friendly. The place is clean and nice. More quieter than the other location. Things were ok until I got my bread sticks kind of burnt, the pizza was under baked and the chicken barely have the chopped garlic. It was Valentine's day. Busy, I get it. read more

Stonefire Grill - No filter. It's over baked and hard. - American Near Me - Thousand Oaks, California

If you want a consistent meal this is the place to go. Salads are always fresh and tasty. My favorite has been the Greek Salad. Tri Tip always tender and tasty. Bread sticks always good. Prices went up with inflation but the lunch sandwiches are reasonable. Always a good meal. read more

Very u fortunate. So one needs to do a turnaround with this location. They used to be so good. Not anymore : - they mess the order up ever time - last time I went in : - stale breadsticks - I asked them for a Cezar salad and they brought it with no salad dressing - they brought mashed potatoes at end of mill - the meat was cold They finally brought the salad after the 3rd request Wow! Very bad experience unfortunately and this is consistently becoming bad unfortunately read more

Stonefire Grill - American Near Me - Thousand Oaks, California

I love this location. The "kids" that work there are working so hard. Anytime I ask for anything (more napkins, extra dressing, pepper packets) they stop everything to make it happen. A few times there has been something slightly wrong with the order and they, or management, go above and beyond to make it right. Last night I took out dinner for my parents and I and everything was delicious. They are one of the few places around that still uses quality ingredients at a fair price. We will be having dinner from them again soon. read more

I had a minor hiccup with our order the cashier accidentally made a mistake and Tallon made it all right! He went above and beyond to fix my order and was very quick and helpful. I highly recommend visiting this location the customer service is excellent also Kudos to Matt the Manager who was checking on every table to see how to enhance the service. Mistakes are always going to happen anywhere, the difference is how they make it right! Thanks for making our meal enjoyable. read more

Visited on January 18 2025. Ordered tri tip and chicken with roasted vegetables. Meat was tough and cold. Chicken as slightly warm. Roasted vegetables took a long time to come to table. When they did not only were they cold but we're heavily seasoned with black pepper. Inedible. The staff were nice enough to refund my meal but improvements need to be made on the food. Never going back. read more

Mid! Got a pulled pork sandwich and it was just ok. Sauce was ok, beans were ok, service was ok. You order at the counter and they bring it out to you. Seems almost like fast food bbq. read more

I love this place. The food here is amazing. Siena and her bubbly happy outgoing helpful personality is amazing and great service.

Went in with my family of 12 and the entire staff was so friendly they greeted us as we walked in and their servers were constantly checking in on us. They have family meals which made it so much easier to order for a large party. Will definitely be back soon! read more

I love this restaurant!!The salads are delicious as is the pizza. I also really love their cauliflower. The staff is always friendly when I'm there and they seem to care about their customers. I often see the staff and even the managers walking around and checking on tables. One of my weekly restaurants that I go to. read more

I've loved STONE FIRE for years, but it dawned on me that I've never given a shout out to SYDNEY THE GREAT!!! . She is so fun, inviting and dynamic that she always makes our dining experiences there exciting and memorable. She doesn't just do her job, she goes WAY above and beyond it! She quite simply exemplifies extraordinary customer service! You know an employee is important to a company when she brings customers back in time and time again! In short.... Sydney is one of the main reasons we always eat there!!! Thank you for hiring Sydney. She's amazing!! read more

Great place for a group meal. Good menu variety. The restaurant captain, Francisco, was very attentive to our needs.

If you every need a full service catering with great food, this is that place! We opted for full service catering for our end of the year event and were not disappointed. The service crew was ontime and professional. They took care of everything from set up to tear down to packaging all the leftovers. Worth every penny! I have also ordered food for our family and never disappointed. You can't go wrong either way! read more

Decent food, good price. Food is a bit plain. I like the family style. Caesar salad was good. read more

I thought I was ordering a full barbecued breast, but it looked more like a small part of it, the mashed potatoes were all crusted over, and the breadsticks are smaller. read more

One of the reasons me and my family come back is all because of superstar Hailey She is the best ding dang hardworking member of the staff! She always in in a great mood and is always a great person to see. I am a firm believer in giving her a raise as she's the ONLY staff member who always is their best self! read more

Their food is delicious, very comforting. Pizzas are delicious. Salads are refreshing.

This review is purely based on how small the side portions have gotten at this place. In the picture is a "shareable size" of garlic mashed potato's for just a little less than 9 dollars. read more

Stonefire Grill - "Shareable Mash Garlic Mashed Potatoes" for $8.50 - American Near Me - Thousand Oaks, California

Just for awareness, this place has great food. However, they just changed their POS system. I saw this happen to three people including myself. When you order you can't really see the buttons well, super small. I hit No for tip and it declined my card. Then the associate had to reset and re-scan my card and then pointed out to Tip. That's not cool at all. read more

Great place! Cheap & dank BBQ! Lots of options too, great breadsticks, BBQ, the lemon chicken! Also you order at the counter so u can save $ this way. Great family style restaurant read more