I've been a long-time customer of Sukho Thai, raving about the restaurant to virtually everyone I ever crossed paths with in Toronto. Just as I was hooked on the aromatic and sumptuous food, the friends and colleagues I introduced the restaurant to were equally as hooked. We just kept coming back for more, every week, sometimes even twice a week, either together or separately. Did I care that I had to consistently wait three hours for a delivery when I was just too lazy to walk the 15 mins down the street to the Wellington location? No, the food was just that good. It was an addictive type of good. I'd tried almost everything on the menu (except for the tapioca pudding, which I'll get to in a moment) and could express with perfect pitch and persuasion why my friends might enjoy this delicacy or that. I don't think I'd be overstating it if I said I was a walking advertisement for Sukho Thai. But alas, tonight's experience was a huge let down, so much so that the questionable customer service that I've been putting up with until now (did I mention it takes them three hours to deliver?) might mean it's finally the end of the road for my Sukho Thai custom. I was with two friends that I'd introduced the restaurant to a year ago. We were looking forward to an evening of good banter and good food. Despite all three of us having been to the restaurant numerous times, we had never tried the desserts so, with it being winter and needing the extra bit of padding, we ordered both desserts on the menu. Since they had run out of the cassava cake (the preferred choice), we received the tapioca pudding companionless. Here's where the drama unfolded. We each dunked our spoons in and brought the tapioca/coconut milk/coconut chunk concoction to our mouths and immediately realized how sickly sweet the dish was. Another dunk of the spoons and we were each holding back the urge to throw up. It was far too sweet. I asked the waitress if something could be done - perhaps water it down? The response we got was simply that it came this way and nothing could be done. This didn't satisfy us, of course. All three of us had tried eating this liquidy, sugary gunk for lack of any other option and we just couldn't. We get the waitress' attention again, asking her to take it off the bill. The response we got was that this dessert has been on the menu for a long time and they wouldn't take the dish off the bill simply because we didn't like the taste of it. Ok... so maybe there's nothing wrong with the dish per se, in which case I'd make the argument that there was something seriously wrong with what was in front of us tonight. If this dish is to everyone's liking as the waitress suggested, then what we had was some unfortunate, not to mention inedible, version of it. It was sickly. Three people refused to eat it. It wasn't about subjective taste. Yet, neither the waitress nor the manager had ears for our pleas/complaints. We didn't like it but everyone else (allegedly) does, so too bad for us. Feeling robbed of a satisfying and complete meal, and made to feel like there was something wrong with our (perfectly refined) tastebuds, we didn't tip (after all, don't you tip for good customer service?). I'm glad we didn't because the waitress literally threw our receipts at us as if we had subjected her to some huge injustice. I guess she didn't see this coming. We told you we didn't want to pay for the pudding didn't we? Bad customer service can only be tolerated for so long ... I've been letting it slide for a long time because man, you dish out some dang good food, but I've finally reached the end of my tethers. You will not get away with telling me how substandard my taste is for your tapioca pudding. No siree, not after hundreds of hours spent waiting for your food and thousands of dollars eating it, not to mention all the unpaid marketing I have done for your restaurant. So long Sukho Thai and farewell. Your food has been good to me (and my waist line), even if your staff has not. read more