Outstanding Service from Chris Catizone and the Sunnyside Team! I recently brought my 2020 MDX in for four recall repairs, and Sunnyside Acura went above and beyond. Chris C., my service advisor, was excellent -- professional, communicative, and friendly from start to finish. The team provided a spotless MDX loaner and had all the recall work done quickly and efficiently. It's rare to find a dealership that delivers this level of service and attention to detail. Totally worth the drive to New Hampshire. I'm a very satisfied customer and will definitely be back! read more

First off I live in Hillsborough NH so getting to this dealership at least a 75 min drive each way. Getting the car fixed right the first time is important. For Christmas I got my wife an automatic car starter. Instead of taking the Acura to a Best Buy and have some "high school kid" screw up the job. I decided to pay a premium price and have the dealership do it. I could have saved myself $500 and the trip time if I had let BB fix do the job. Two trips and basically the auto starter works about the only time when you are actually sitting in the vehicle. The sales people said it should start at least from 50 feet. Yeah right! Not only that if it does work it shuts off after about 10 mins. So it is zero outside and 10 mins doesn't even defrost your windshield. That means if you are lucky enough to get it to work again you have to remember or in 5 mins you are back to a frozen ice cube! Also it is difficult to know if the car is actually running or not. The daytime running lights do not activate. Second reason why I love Sunnyside so!. The car air conditioner was not working properly. I took the car to the local Auto repair shop and they indicated after draining the coolant that they could not recharge the system with refrigerant. It apparently needed to be done by a certified Acura dealer. So down to Sunnyside we go. They gave us a loaner and told us not to drive it much. They could not fix the problem and had no idea what to do. So day after day this went on. Finally after getting annoyed with them on a couple of occasions I told them I wanted the car back and we would make other arrangements. This was approximately 10 days after we brought it in. I would be down later that afternoon to return the loaner and pick up our unrepaired car. Not more than 20 mins later the dealership called my wife and said the car was fixed! $800 later we drove off. I cannot recommend this dealership. read more

Jessica our sales rep was fantastic. Made everything easy and enjoyable! We were in a few times back and forth on pricing but she had my number and as soon as things worked out we closed a deal. Professional, kind, caring and I'd go back again and again! read more

I will start off with saying, DO NOT GO TO SUNNY SIDE ACURA, the service here is terrible, they lie about the final balance, they lie about certain things done to the car and to top it off, their customer service skills is the worst I've ever seen! A while ago, brought my car in for service, they recommended tire rotation, I agreed, guess what? They never did it and never removed it from my bill.(mark your tires and you'll see what I mean) Today, I made the mistake of going back, and of course, another issue. HUGE discrepancy on my bill. Asked for a "manager".....he's was no help and actuallly tried to just talk down to me and bring down my morale. I ended up having to pay $221 extra because they'd made an "error". Final message: If you care and watch where your money is going, AVOID this place. I DO NOT RECOMMEND. read more

Long-time repeat customers of this dealership: we've purchased three MDXs from Alex and cannot envision going elsewhere. On the service side, Jonathan has proven himself a true rockstar of customer focus. He will always go "above & beyond" to assist, guide and support his customers; Maureen and I are "fans for life". Thank you, Jonathan, for your rock-solid and reliable commitment to doing everything possible to help your customers! read more

In the tough and low inventory market, I made the trip out to Nashua from Boston to get a new Acura and worked with Alex Gad - and very glad I did. Checking out other dealerships like Boston Acura was a horrible experience with crazy jacked up prices and I would recommend others to skip it and go to Nashua. This was my 4th lease, and by far the easiest process I've gone through. I was able to swap out the car the same day, got a fantastic deal, and was able to drive off the lot in the new car. I came in on the later side, but the whole team stayed there extra late past close to help accommodate me, so I wouldn't have to drive back the next time. Alex G was very friendly, pleasant to work with, not super pushy, and made the experience very pleasant highly recommend it! read more

Sunnyside Acura - Car Dealers Near Me - Nashua, New Hampshire

I purchased a car from Alex at Sunnyside Acura and from the very beginning they were dishonest. Since purchasing my vehicle I have been in touch with Sunnyside multiple times and each time they've continued the lies and deceit. I've been in touch with Acura on a corporate level many times as well to inquire about " Acuras highest honor " ( look at previous reviews ) Apparently it's an award they give out annually. It's very confusing because according to Acura they have a " hands off approach" when it comes to the dealerships and they can only suggest that they do the right thing. They have no authority to force it. My question is in regards to the awards issues by Acura on a corporate level. If they have a hands off approach then how is it possible to hand out awards? Seems like you can't have it both ways. I've been unable to get an answer to my question and any assistance would be appreciated. Thanks. read more

I had a great experience purchasing a used (2020) Acura, MDX at this dealership. The salesperson Jessica Hebert was very helpful and kind. I found the exact car I was looking for, in outstanding condition and the purchase went very smoothly. Thanks Sunnyside & Jessica! read more

Sunnyside Acura - Car Dealers Near Me - Nashua, New Hampshire

Anthony N. was so helpful and not at all pushy when I was looking for a new car. Very stressed out about it, but he really made it quick and painless. THANK YOU, ANTHONY! I appreciated your assistance and patience. read more

I had a very unusual request and they killed it! We own a repair facility in Vermont and I had been on the hunt for a specific, back ordered part. David in parts knocked it out of the park with his effort and knowledge! I was hesitant to call fearing another dead end, but I am so glad I did! They surely helped me see the "sunnyside" of an otherwise dark situation! read more

Noah was my salesperson. I bought a used Mercedes from him. He was very nice to talk with and made the process easy. It wasn't stressful at all. Pretty much in and out. I'd suggest you ask for him. Jennifer Carson read more

Had a check engine charging system on my Acura RDX. Couldn't make it to my mechanic in Mass, went to Sunnyside, they charged me $1600 for alternator, battery and 4 hours labor. My mechanic went crazy on me, would have charged me $600, including 1 hour labor not 4. Sunnyside TOTAL rip off. Oh ya, they also did a diagnostic check, I didn't ask for, and said I have $8000 in repairs needed.. read more

Great customer service from all members at Sunnyside Acura. I want to thank Mark H for the excellent service he provided during my visit. Excited to drive my new Car! read more

I had to go to Sunnyside Acura for a airbag recall. The entire scheduling process was super easy and hassle free. I made an early morning appointment and was in and out in no time. The staff were very friendly and nice; the waiting room was clean and comfortable and had snacks and newspapers. Maybe someday I will return here and purchase a new MDX!! read more

I purchased a 2015 Acura TLX from Sunnyside. The car has under 50,000 miles and I am being told I need a new navigation and radio system. Seriously? Acura and Sunnyside.. and you will be hearing alot more from me. read more

I had the worst waste of time experience ever. From the other reviews it's true, ever since they fixed the service center it's been downhill. Called up because I had a warranty letter for my car. They said okay bring up the car so I booked for 11 but when I arrived they didn't even have anything printed out. They read the warranty to me saying my car's not covered even though I received a letter? Okay so why tell me why you just made me waste a whole hour driving back and forth for no reason. The warranty states 2007 and up or 100k miles for ADS system, which ever comes first. My MDX is a 2007 and only has 90K on it. They said it's out of warranty because I bought it in 11/2006. How does that make any sense? A 2007 mdx is a 2007 mdx no matter what year you buy it. So basically they are telling me they won't replace it because I decided to be the first one to buy a 2007 mdx in 2006? Don't waste your time with this place, you'll regret it. read more

Bought a Honda Pilot at Sunnyside Acura. My salesman was Alex and I highly recommend working with him when you are on the market for a car. Not only is he honest and knowledgeable, he was low key and not at all pushy. Alex did his best to get me the exact car I wanted. He was very patient with me, which I really appreciated. He actually suggested I slow the process down and expressed to me that he wouldn't be comfortable unless I was. That was so refreshing to hear and says a great deal! He and Milo were terrific to work with, never pushy. The entire process felt like with were dealing with family. I would recommend this dealer to anyone." read more

Sunnyside Acura - Car Dealers Near Me - Nashua, New Hampshire

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I have been using Sunnyside Acura now for about 4 years. I just recently got my second car from here and I felt obligated to write a review because the staff here is just honestly great. They're very knowledgeable and they really try to be considerate of your time and budget. I've dealt with other local dealerships in the past and I wouldn't consider getting a car from anywhere else but here. Also, thank you Mike for helping us with our new car- we love it! read more

Was told that certain fees were going to be taken care of since we were leasing a new RDX. We got a bill in the mail from the one we turned in that we still owed money on. Alexandra, the "Finance Manager" told us that they were taking care of what was owed and we did not have to worry about it. She mislead up to believe that we were all set. Our mistake was that we should have gotten it in writing. You can tell she has very little experience as a manager. We wont be back here again to do business. I was looking forward to getting a used truck on the lot there, but not now. It's a shame because the salesperson we had was a pleasure to work with. Further more, when we did turn the 2018 we had for the new one we had just made the final payment a day earlier. We also had to make the first payment on the new one. So two car payments in 1 day. They wouldn't at least take care of our first payment since we just made the last payment on her 2018. Technically, we were still entitled to the 2018 until the end of December. We will recommend to our friends and colleagues to not do business here. In the end though. The new 2021 RDX is pretty sweet. I recommend going to Peabody Acura in Mass. read more

Bought our 2006 Acura TSX here in ... 2006. The experience with the salesperson should have caused me to walk out and find a different dealership/car. Fortunately, the car itself has been excellent, so we haven't had to deal with the dealership much. We've found a much better TSX mechanic in Concord, so for the last several years we only bring the car here for recalls, which thankfully there aren't that many of. I've laughed all the way out of the store after being offered a mere $6000 below blue-book value for a cash offer they initiated. It was during the recession, but that seems really old-school "used car salesman" opportunistic if you ask me. I understand the business impetus behind offering below blue-book value. However offering 50% below value, get insulted when they look at you incredulously, well then you're insulting your customers intelligence. Why we don't use them unless we "have to", even for service? When it comes to their service department our experience has been to take the time estimate we're given and multiply by 2. Thus - and as the impetus for this review - my wife is still waiting, 3 hours later (stated estimate: 60 - 90 minutes). As is normal for our experience with these guys, no information has been provided, even when asked, as to what has gone wrong to cause the service to take twice (or more) the estimated time. (Edit: It took 3.5 hours to finish the service. Enough said.) My personal opinion? If you want an Acura, find somebody better. read more

If I could give less, I'd give less. This dealerships finance department is absolutely horrendous. I went to buy a car and we agreed on a trade and purchase. I also have a $4500.00 down payment. Unfortunately, I left while finance was working with banks. They called me once they heard back and it just wasn't going to work on my terms, I signed nothing, and sent texts to specifically destroy my check to the salesman and it was supposed to be done. Instead the check was still cleared, caused issues at my bank, and the dealership has yet to return my calls on this. Absolute bullshit. This is by far a horrendous service experience. If a sale isn't finalized with a purchase agreement you don't cash someone's check, even after assuring them it would be destroyed. read more

I've had my Acura serviced here twice now and they do the best job of any Acura dealership I've ever been to. The service department's prices are fair and well explained and they do good work, but best of all the staff goes out of their way to make sure you're satisfied, calling the next day to check in. I recently had several services done at once and they were quick to offer me my choice of a loaner vehicle at no charge. Their waiting room is well stocked with magazines and complimentary snacks, but I really appreciated being able to use the time spent waiting to run errands in Nashua. I'll keep coming back as long as I have my Acura, and I'll probably buy another one from Sunnyside once I've driven this one into the ground. read more

BE AWARE OF FAULTY ENGINES WITH EXCESSIVE OIL CONSUMPTION. There is currently a Class Action Lawsuit for faulty J37 engines in the following vehicles: MDX 2010-2013 RL 2011-2012 TL 2009-2014 ZDX 2010-2013 I have an Acura TL SH AWD 3.7L from 2013 with the excessive oil consumption problem. I partook in their "oil consumption test". BE WARY they might try to overfill your oil tank during this test as they did to me. Take a picture of the oil level as soon as you start the test. I was turned away by the dealership and the factory. I now have a disabled vehicle sitting in my driveway. I will be pursing legal action. read more

Been having my 2004 MDX serviced by Sunnyside Acura of Nashua since 2015. Can't say enough good about them. I get treated with respect and courtesy - and outstanding maintenance - as if my MDX was new. After every service or repair, my MDX handles and performs better and better and better. Recently had an interior and exterior detailing. They put the word, detail, into detailing; simply the best detailing the MDX has ever gotten. I absolutely recommend Sunnyside for service and detailing. read more

I recently had a great experience with Sunnyside Acura. Going to a car dealership can sometimes be a tough thing. These guys made it very easy. Mike Kean and the team made my investment a great experience! Looking for a new Acura this is definitely the place to start! read more

Great experience, Mark and Idy went above and beyond to give me a great price on my new car and an awesome interest rate. Everyone I met was extremely friendly and helpful. 5 star experience from beginning to end. read more

I own a 2009 MDX which I purchased from Sunnyside 10 years ago. Warranty service over the first four years was fine. Slow, but fine. From that point forward, however, it became a constant battle. Most notably, the free NH State Inspection gimmick morphed into a blatant gouging Program, where they would literally manufacture $3000 to $5000 repairs in order to pass the inspection. Every year! It became comical. This year, as always, I then went on to pay the $40 at a reputable service center, and they confirmed that my car was perfect, and the need to "replace the entire power steering rack" was a boldfaced lie. Do dealerships often operate in this manner? Sure, but not to this degree, year after year. Sunnyside Acura lacks integrity. It is impossible to see it any other way. read more

This Dealership is one of a kind! The customer Service is superb and enjoyed working with Alex, Milo and Idy! I Highly recommend them!

I just bought Used 2018 Acura TLX from here. The car was in excellent condition eventhought it was not certified which infact worked in my favor because it was priced well below cert equivalents. I was able to get discount, gift weather mats, full pricing worked out on phone with Rachel so When I got there after 160 mile drive everything was ready to go. Bishoy was an excellent salesman who hhelpes me with test drive and paperwork. The place was very comfortable and everybody was friendly. Id definetely suggest this dealer for used, cert and new cars. read more

Can't say enough about the exceptional service my wife and I have received here for both our Acura's. Clearly Acura has set the bar high for their customer service . From our experiences those service levels have been sustained for the five years we have been Acura owners. Other manufacturers need to take note. read more

This review is for the Sunnyside Acura service department. In a nutshell, every one of my 5 service experiences has been disappointing. Over the last 14 months, we've been to Sunnyside service on five different occasions for 2 cars. We've been in for oil changes ( one for each car), balance/rotation. Each service trip has me questioning the decision to go with Acura. No matter when we have scheduled an appointment we are made to wait at least 15 minutes before we can hand the keys over to someone. What's the point of having me schedule an appointment if I can't plan my day because you can't execute a schedule? If you're too busy that means you need to hire more people, get people to be more efficient or schedule fewer customers. Oil changes are only supposed to take an hour. When i check in I'm always told it'll be ready in an hour. After 1 hour comes and goes, i check on the new time estimate. They then say, it just needs to be washed. Why does the wash take 1.5 hours? I'm sure it doesn't but they like to throw the wash in as a reason I have to wait an additional 1.5 hours. I've had them take 2.5 hours for an oil change; the reason I've been given each time is that they are busy. Seriously?!?! My schedule is very busy and it puts me in a difficult spot whenever Sunnyside Acura is involved. I have to scramble to re-schedule my meetings because of how poorly they estimate the job. I've asked them to skip the wash but somehow it still takes 2.5 hours for an oil change. If you don't have a hectic schedule and you don't mind having to deal with waiting 150% longer than originally promised when you handed the keys over to the service folks, this is the service shop for you. Yes, the people here are very nice (that's what warranted the 2 stars instead of 1). The service manager needs to step up and get things under control. How can the wait time estimates be so far off 90% of the time? You can't do business like that and feel good about yourself, right? read more

After shopping around for so long and trying to find the perfect car and experience, I'm so thrilled to say I ended up walking in to Sunnyside. Such a friendly and helpful staff that go above and beyond to cater to your wants and needs. I traded in my 2008 BMW for a RDX and I love love love it!! Thank you!! read more

I had writtien a negative review about a warranty issue three weeks ago. After contacting the CEO of the dealership by mail, the issue was addressed and I got a full refund of a warranty that had been issued in 2011, that cost me $1777.00. I was premature in writing a negative review about Sunnyside, and commend them for their excellent work in following up with me. If you are in the market for a new Acura, this dealership is as good as it gets. I will definitely buy another car from them in the future. read more

We've used Sunnyside Acura for more than five years. Service has always been high quality and fair price-wise. The techs are all very knowledgeable and customer-service oriented. Today's experience was just as great. Went in for an unexpected eval and mechanical repair on a passenger seat and was given full explanation of expected charges upfront. They really try to work with you, your budget and take your time into consideration when you communicate your needs. We are all so busy it's nice to have a dealership that understands how to work smart and efficiently! They even pointed out we were due for state inspection this month. A huge time saver for me. Thank you, Joe, and the rest of the Acura team for your professional and dependable service. read more

Fantastic dealership! They are a class act that treat their customers right!! Treat them right during the initial sale, during routine maintenance, during difficult post-warranty repair, and even 15 years later when a safety recall needs to be done quickly on a relatively old car. Do not think of any other brand and do not consider any other dealership. The Acura and Sunnyside combo is about as good as it gets! I cannot say enough good things ... read more

Only went to buy fluids but the parts department guy was very knowledgeable, very helpful and nice. Was very quick and to the point, got everything I needed very quickly. read more

I love my new 2020 RDX! This dealership is beautiful and the staff are friendly and accommodating! I highly recommend working with Alex . My first visit was on a Friday afternoon, just to see if I liked the car. Alex greeted me and spent time with me while he answered my questions and showed me the incredible car features. I liked the car and Alex so much, that I returned the following Wednesday with my husband, son, and daughter-in-law. We quickly came to a fair and honest price and I bought the car. He made the whole process of buying relaxing and fun! I was very impressed by Alex's professionalism and knowledge. Since taking possession of my car, Alex has called me twice to see if I had any questions. Now that is fabulous customer service! read more

Still great service experience, I was there today. The required service was completed in the specified time of my appointment, they provided the complementary vacuum and wash as normal. Their new fresh brewed Starbucks coffee, cappuccino and expresso station was a very welcomed surprise! read more

A family member recommended that I try sunnyside when I said I was in the market for an Acura. I wasn't disappointed! Service was great.

I've been leasing vehicles from Sunnyside for the past 7 years now and the past year I have been lucky to work with Jimmy B. Everyone on the sales floor is actually a good team to go in visit when looking for a vehicle. Being in sales myself I am not an easy customer to deal with because I will make sure I get the best deal possible but also make sure to keep in mind respecting the sales person's side as well. There's not a time where I have felt pressured to do anything at all. I've trusted Jimmy even sending my wife in without me because he made us both feel comfortable whenever we came in. I brought the challenge of trying to beat our perspective of replacing our 2016 RDX w a Honda w the 3rd row... He did his research comparing the two and there was no way after all he worked and provided us with the needed information to make a better decision. Whenever I run into someone who ask about both our cars (2016 MDX and TLX) I make sure to send them his way. We then worked with Idy thigh all the financing which he made easy for us and made sure he walked us through the whole process from start to finish. read more