My daughter and I have been customers for 20 years every time we go we are never disappointed the…read morestaff is incredible and Andrea the owner is the best colorist I've ever come across

Andrea was wonderful. I moved to Northborough in December and, since then, have been looking for a…read morehairdresser. Andrea was pretty good about taking me on time. After talking about the style of cut I wanted with photos, she seemed to know what I wanted! Then, she took her time in giving me a one-length angled lob--something I don't usually do. After she was done, she thought we could improve the look by cutting some more off the back. She meticulously made sure all the lines and angles were right. I will be back, and can now say that I've found my hairstylist! Thank you, Andrea, for giving me back my style. Thank you for listening to my needs and delivering. Thank you so much for spending the time to get the cut to where both you and I were happy with it. I am looking forward to seeing you, again!

got a haircut by Erika W. and I'm definitely coming back. The front desk was very welcoming and I…read moreenjoy talking with everybody inside! The prices were very reasonable and for someone who recently moved to the area I felt very welcome!

The location is conveniently situated nearby and offers affordable pricing. The predominantly…read morefemale staff members perform their duties admirably, providing quality service at a reasonable cost.

Absolutely ridiculous experience here. I came in as a first…read moretime client because it's in the town I recently moved to. I wanted a hair wash and blow out the day before I am induced with my first baby. The sylist acted like I was inconveniently there, wash my hair so hard I was wincing, didn't adjust the bowl at all, and washed my hair with ice cold water. When she finally slowed down and realized she was hurting me, instead of apologizing and slowing down, she got pissed and someone else will do it. I said no, it's just a little hard. After that terrible experience, we went to blow dry. Same thing. Hard brushing, and rushing to get me out. I'm walking out 20 hours before the biggest day of my life in tears, and smelling like moth balls from their disgusting shampoo.

I appreciate the professionalism that my hairdresser Abby showed modifying my stripy bad…read morehighlights. She did a great job!

I don't normally write reviews - I will just take my business elsewhere if I don't receive the…read moreanticipated level of service expected - but Innovations has a number of good reviews and I thought I would provide my experience to balance things out. I went to Innovations 3 times to have my hair colored. For some reason, the hair color "red" is some kind difficult thing where owner and worker expound upon the difficulty and groused about having to color my hair. The first two times, my hair did not come out red - it was brown. The last time, after trying in vain to explain the color I wanted, I ended up with bright red on the roots (hot root?) with a totally different color on my ends. It was the owner of the salon who worked on my hair saying that the color was something "a floozy" would get. Obviously not going back - and can't believe I paid $80 with tip - to end up with hair that I had to immediately correct. This salon appears to be most comfortable with the "wash and set" crowd as elderly women and men appeared to be the most frequent clientele. If you are thinking about doing something as radical as getting your hair colored here, I'd rethink it.

My daughters and I have been going to Innovations to get our haircuts for a few years now. The…read moregals at the salon are all very friendly, but Jocelyn is our favorite. Both my daughters love her because she goes the extra mile and puts pretty French braids in their hair, and even sometimes gives them spray-on sparkles! I don't go for the sparkle look myself, but I do tend to breathe a sigh of relief after our visits because I finally look like *me* again after getting all shaggy. They will be moving soon, in November 2011, so you may want to call ahead to ask for their new address!

I had a haircut at this salon on June of this year and I am extremely disappointed and angry at the…read moreresult of my cut. I previously had very long hair and was looking for a fresh new look. When I met the stylist Frank I showed him a picture to similar of what I was trying to achieve. I also showed him him pictures of what I did not want.I clearly specified to avoid bob style haircuts and short layers as .y hair is wavy and becomes hea y and bulky. He led to a very uncomfortable shampoo station where he rushed it along and then seated .e in a chair to proceed with my cut. He then asked me in confusion so are we doing a blunt cut. I replied by telling that I explained what I did and did not want to. I was nervous the entire time and told him so but he kept responding with dont worry you are going to love it. When he was half through I knew something was wrong but ignored it. I had been through this before and did not want to to complicate the situation. He finished the very short cut and began to blow dry when I knew it was all wrong, but because I had a big event coming there was t more anything g could be done. I was not going to let him fix a bad cut to make it worse. He finished and I proceeded to pay. My card was expired I must ha e grabbed the wrong one. So embarrassing so I offered to drive him to get the right one and reassured I would e back to honor the payment. Next two days we're When I could reslly see the shape and style of his work. I decided to gat a second opinion and spoke to other qualified stylists that both agreed the layers were to short, the bottom was square a d boxy and nothing blended. I called Frank to arrange for him to see the cut after my first shampoo and we met. I expressed my disappointment and his response was too confident a d dismissive of my concerns. I left angry and decided to ask for a refund. He has not replied. Very unprofessional salon and so dissapointed.

I have been going to Adesso salon for years. Renada does excellent hair cuts and styling. I also…read morehaven't seen the lovely haircuts Frank gives as well. I highly recommend them!

Similar appointment scheduling nightmare as some other reviewers…read more.. I had a 3:30 appointment, and when I booked it, Sara asked if I could come in any earlier. I let her know that I couldn't & that I was coming directly from work. She said that was fine. Well, I guess it wasn't. I could tell that I was running late & I called from the car to let them know, but no one answered. I arrived 5 minutes after my appointment time, and the door was locked. I called, I texted, I called some more. Nothing. I even wrote an email. No response from the business. Part of me was hoping that maybe I was the only appointment of the day at that Sara was also running late. After sitting outside for 20 minutes, a cancellation notification pop into my inbox. So I guess that's the level of customer service you get from this place. I can't even rate their services, but the experience was terrible and I won't ever try to book here again. Note to whoever at MSM -- if you don't want people booking certain times slots, don't make them available to book!

Hidden gem in downtown Ashland! It is a small place that offers a fantastic experience, and it's…read moreconveniently located near the train tracks. I actually enjoy hearing the train blowing in the background--it adds a unique charm to the visit. I went in for a simple haircut, and Sara took great care to make sure it was just right, paying attention to the little details. The atmosphere is warm and welcoming, and it's clear that Sara takes pride in providing a personalized touch. If you're looking for a great haircut and enjoy supporting local businesses, this spot is worth checking out. I'll definitely be back!

The best place to go and it is so affordable Katie is so…read moreprofessional I have gotten so many compliments on both my hair cut and my highlights m

I love Hair 101. Lorena has been doing my hair for many, many, MANY years. She's awesome. If you…read moreask her to do something and then "what do you think", be ready for an honest answer.

Parking-a little tough, I think there is parking in the back…read moreCost-I do worry it's a high priced for a regular cut Cleanliness-clean Professional-great staff Quality-great work Cool place

Stevie is awesome. I've been going there since the COVID restrictions eased up to fix my at home…read morehaircut during lockdown. He does a great job and is very friendly and talkative. My only complaint is probably because it's such a small place that sometimes they run a little late and I have to sit there a bit.