Went to this lexus dealership this weekend and traded our lexus for another lexus. We dealt with Bob Atanasio and had one of the most pleasurable vehicle purchasing experiences we have ever had. Bob is the epitome of what a good salesman should be-friendly, concerned, very helpful, knowledgeable, efficient, and most of all very professional. We would highly recommended this dealership to anyone considering a vehicle purchase. read more

Buy from Bob... I love my Lexus and my Sales Consultant, Bob and Superstition Springs Lexus!! On probably the busiest car shopping day of the year I decided to investigate the Lexus I had been dreaming about for months. It felt like the time was right to do some comparison shopping for what will most likely the last car I will buy in my lifetime. Everything needed to be just right in my picky mind. My daughter has had a Lexus RX350 for the last few years. I liked it and liked driving it. So off I went to check out the Lexus Dealer an acquaintance told me about. Her and her husband had written an amazing review on Facebook of the Superstition Springs Lexus dealership, and their Sales Consultant, Bob Atanasio, and the Lexus model the had just acquired. So off I went to check out a Lexus RX 450h. After driving a vehicle for the last 15 years that barely got 17 miles per gallon I was ready for something that was more economical! My day to day travels took me all over Phoenix area! I knew where all the gas stations were located! I decided to call the phone number I received from my friends for their Superstition Springs Lexus dealer and see if my perfect car was available. I spoke with Bob on 12/31/20. He was sure I could find the perfect vehicle! He listened to the list of features I wanted. And showed me a car. It didn't quite tick all the boxes. I've been accused of being a techie so I wanted the electronics to be on the cutting edge. The color of the car didn't appeal to me. He brought an Imminent White pearl RX 450h. I fell in love!! I drove it and I was convinced it was what I was looking for! Since it was the last day of 2020 and the last day of December the dealership was busy! I watched Bob assist his 3 other clients with a calm, cool demeanor. They each received his full attention and each one felt important. He multitasked for a couple hours, took care of requests while satisfying all 4 clients. He didn't get frazzled or rushed or short even though it was getting close to New Years Eve. I say again Buy from Bob! Superstition Springs Lexus is the best! read more

I scheduled a service at this location this past Saturday. When I called to reschedule, I was informed by service department rep (Gloria) that I did not have a scheduled appointment. I emphatically disagreed. In the end, she hung up the phone on me. I was completely appalled at the treatment I received. When is it ever okay for a customer to be mistreated. I received an email re: appointment reminder and Gloria wasn't able to locate my appoint?! I left voicemail for manager to report incident. I was advised that the manager of the location would be contacting me but that hasn't happened, yet! It's been almost a week. I would give 5 stars for my service advisor! He is competent, courthouse, friendly and attentive to the customer. Gloria requires remedial training in customer service. For the amount I am paying for my vehicle/services...I shouldn't be treated with disrespect. read more

I had an amazingly great experience at Superstition Lexus in buying my car. Lynn in the finance department went well above just doing her job. She worked very hard at getting me a great interest and loan rate. I am very happy with the people who helped me buy my Lexus. I got a great car from working with Ali, Pawel and Lynn. I really appreciate the great service that I received at your dealership! Eric read more

Update September 2019 This dealership should be the Lexus' flagship location for the entire country. The level of service is outrageously good. I have serviced 4 Lexus vehicles at this location and have purchased 2 of them here, hence I have had significant interaction with the sales, service and finance departments. They are all outstanding and continue to go the extra mile, not taking me for granted in the least. Just when I think it cannot get any better, it does! People who lower one's level of stress and add great value to one's life are worth their weight in gold. I cannot overstate how valuable these people are. The automobile is one of the greatest expressions of individual freedom in history. Having the right people in this area of life means more freedom, less stress and a better life. Thank you to Brent, General Manager, an extremely nice guy, super professional, honest, a man of his word and the architect of 2 amazing deals on 2 L certified cars. Thank you Shane, my incredible service advisor, the best in the business. Thank you Lynn, finance ninja, you have done a fantastic job and saved me thousands (Lynn is not a magician so don't go in there expecting miracles if your credit is not excellent). This lady knows her craft, unlike the amateur posing as finance manager at Bell Lexus North Scottsdale. If you value your time and money, buy a Lexus here and service Update February 2019 Since my first visit to this dealership in 2017, I have returned several times to get my LS430 serviced. Shane Hicks is the best service advisor I have ever dealt with and no, I am not 12 years old. He is extremely professional, knowledgeable, personable and honest, with the ability to deliver straight talk without being condescending. He even went the extra mile to provide advice and assistance in the decision making process of buying another Lexus. One may think that Shanes's high level of service is a common occurrence since this is Lexus. Just read the horror stories on Consumer Affairs' website regarding banana republic customer service from both Lexus dealerships and their corporate staff. You will realize a service advisor of Shane's caliber is a very rare occurrence. Ultimately, money cannot buy this level of service. Shane is the real deal, his passion and high standards make life much better, the same way ha great mechanic, dentist and attorney do. read more

I recently went in to purchase a used Lexus at Superstition Springs Lexus and was met by Bob Atanasio who was wonderful to work with. He was friendly, professional, honest about the vehicle and pricing, and had great stories. I was very pleased with how quickly he went through the paperwork and offer process - I didn't feel like we were playing a game at all - very straight forward about everything. I definitely would work with Bob on a future purchase as well as the dealership. I look forward to how their service department works as well - although I am not anticipating needing it much. read more

I stopped in here in April to see a car that was listed online. I was visiting family and my 10 year old car bit the bullet so it was time for a new one. So the morning after I saw the listed car, we stopped in. I asked to see a salesperson, and was introduced to a tall skinny man whose name I can't recall. When I told him what I wanted to look at he, he laughed at my face and said "yah I bet that's already sold but let's see" and proceeded to walk us around the entire lot with no idea where the car was nor stopping to show additional available vehicles. He then walked us back to his desk and proceeded to tell us how bad the market is right now for cars, and talked to me like I was out of my mind for asking. He began to look at a list of cars they currently had and that were in transit but when he learned I was from out of state, just apologized and ended helping us. I felt ushered out. So we stopped at Arrowhead Lexus closest to my recently deceased mom's house- because she had a Lexus and would take it there. Not only were they welcoming and confirmed what the previous Lexus shared about car shortages (which we are all fully aware of), they didn't usher us out the door when they heard I was from out of state. Instead they pulled up their latest inventory and transit and then made some calls and sold me a loaner vehicle that was exactly what I was looking for. They didn't laugh in my face and tell me it was impossible to get a car for "at least a year" like this dealer did. They actually did a lot to meet my needs. read more

Great place to buy a car! Talk to Bob he's a great guy! Very nice an patient staff at Superstition Spring Lexus they never let me feel uncomfortable or unappreciated through my whole experience with them. read more

Dealing long distance with this organization has been a "nightmare"...to say the least. I started with a decent sales person, Shay. I was then transferred to the Internet manager, Rashad, who sent me an offer, with all the information on the vehicle. Next came my making flight arrangements for Phoenix (SW Airlines). All the time our conversation with both Shay and Rashad, was I ONLY wanted a certified Lexus vehicle. During one time wit Rashad asked if I would be interested in a non certified suv. I said absolutely not. I had purchased a 460 LS last year and was totally pleased with the warranty. Rashad then sent me the above stated information. Out of "nowhere", I get a call from Hal, the used car sales manager. He alleged he was calling to make sure the sale was going well and he couldn't lower than the $40,300 price. I said that's fine and we continently agreed. Then came the "bombshell"! "Of course this is not certified". Needless to say, being a $1600 additional charge, it sent me through the roof. The old "bait and switch" trick, some car dealers are known for. I didn't expect a Lexus Dealership would pull this kind of trick and I was shocked, to say the least. The sales manager has called me twice now, and each time he told me they record every phone call and he would play the tapes. Following each call, he doesn't seem to follow through. One call from Hal, as recently as one hour ago, saying the same thing. My last words were, "after you listen to the recordings, I will expect a apology. If they truly do record all phone calls, my second telephone conversation with Rashad, will speak to the truth. I'm not sure I believe they will honor their word. Or, they will push it up to the general manager wouldn't wont approve it. Or, perhaps they will push up to the the "owners" is Ho will likely not approve it. Once again, "the bait and switch t"! If this changes, in the next 24 hours, I will happily post a retraction to this one star rating. read more

Let's just start by saying that we are completely dissatisfied and just exhausted with this place. We started this purchase for a used 2018 Toyota Sequoia in July with sales rep Michael Woo. He was the only bright spot of this experience. We move onto the financial department with Lynn Charles and that's when this experience goes south real quick. So Lynn runs my wife's credit which is over 800. We knew this ahead of time and my wife had already researched rates from different lenders but wanted to give the dealership a chance at finding a better rate. We also expressed that the vehicle will be under my wife's name. Lynn guarantees us that she is there to work for us and find us the best deal. "Got a great deal here at 8%". We should of walked out right then. You dont get to an 800 credit score without knowing your numbers. So we reveal our bank can offer 4.47% and that's who we want to go with. I turned down any warranties that Lynn was offering and that's when the condescending attitude started. We finally get through all the paperwork and Lynn even sets up the auto bill pay with our checking account with our checkbook present. We left the dealership with such a bitter taste about that process but loving our vehicle that we were driving. Fast forward a month and a half and we finally receive our registration tags. We then find out that the loan was put under my name and not my wife's when her credit was ran. Next I find out that our auto bill pay was set up incorrectly and our address is wrong. We finally received our notice of late payment only because our mail man was familiar with our name and hand delivered it. Our credit score, that we worked so hard for, is now effected negatively. I contact the dealership and speak to the GM Brent Attkisson who is very sympathetic and wants to help in any way. He sends a complimentary oil change and VIP cleaning. He also has a letter drawn up with a letter head taking full credit for the mishandling of the transaction for my bank. This process takes lots of time and in the meantime we can not sell and buy a house because our credit score dropped to the 600's. I finally get a letter from the bank yesterday 12/17 stating that the delinquency is cleared and that our credit will be restored. I go in today 12/18 for my complimentary oil change and VIP cleaning with a scheduled appointment and I wait for 2 1/2 hours for a half effort job on cleaning. Didn't even vaccuum in some spots. Seriously looks like they some tire shine on after they drove through the car wash. Send me a voucher for a cobblestone detail since I live in Ahwatukee if you want this review updated. Thanks for wasting 6 months of chasing paperwork and calling different credit reporting and banks to make sure this clears up. read more

Great experience! Bob Atanasio was very friendly and thorough, and made it very easy! We love our new RX350! read more

Thanks Easton for making our experience especially enjoyable! YOU definitely set the gold standard for customer service! From the moment you greeted us, we knew we were in the right hands!! So excited about our new vehicle!! read more

Superstition Springs Lexus - So excited about our new vehicle!! "A December to Remember" for sure! - Auto Repair Near Me - Mesa, Arizona

Absolutely excellent customer service from salesman Mark Dent. Even after a purchase was over done with, Mark did not forget all about his customer! Two weeks later Mark found another perfect car! I now have had two excellent transactions with Mark and he is a gem. Thank you! read more

Patty Brugman, finance manager is a liar. I would discourage anyone from working with her. She told us a clear shield was being applied to our car "as we speak" on 4/14 (have this in writing) and we just learned it has yet to go on. It is 4/30 today and now shipment will be delayed causing us to rearrange travel we had planned so we can be available to receive our car two weeks later than originally promised by the shipper (bc he was told the clear shield had been applied as well when it had not been). She also lied and said a car was not certified pre-owned in order to sell us $4k worth of additional warranties. Only when we called her out on it did she continue to claim it was not certified, then took 3 days to get back us to say "oh my mistake it actually is certified." She wasn't responsive to email and we had to email multiple times to get a response from her, but when she wanted a check dropped off one day sooner so she could claim a sale before the next month started (that day conflicted with availability on our end) she had the audacity to say she wanted to send someone to pick it up from us. Seriously? It's one day, and that shows that you value $$ over your customers. I'm sure other people at this dealership are great but Patty made this experience horrible and stressful for us. If you are forced to work with her, fact check every piece of information she gives you, or you may end up spending unnecessary money. Also make sure you get what they promise you are getting or we would've had a car shipped to us that was missing a clear shield that we paid $1000 for. read more

I've been a loyal Lexus customer for over 12 years. I recently purchased a new vehicle last month from the Superstition Springs dealership for the first time. It was a horrible experience with a lack of customer service all-round; everyone from the GM, Brent, to my Sales Representative, Ali, to Greg in Service. I love the Lexus brand, but please take this as a warning, do not work though this dealership. They will sell you a brand new car and then forget about you, choosing not to communicate when issues arise. Very unprofessional team, I definitely will be taking my business elsewhere. read more

My wife and I had the best possible experience. From the first phone call in making our appointment to the end result, we were blown away with the level of professional customer service. Ally was our saleswoman and she was amazing. It took us two days to make a decision and we were never pressured in any way. She went out of her way to accommodate us and answer all of our questions. She was even able to somehow tame our very curious 4 year old! Once we made up our mind to purchase a vehicle from Ally, the rest was just as amazing. The entire team showed us how buying a car should always feel. We will be back when it's time for our next endeavor and we will be recommending Ally and Superstition Springs Lexus to everyone. Thanks again! read more

If you need a Friend in the business , that treat you right and go the extra mile for you; Michael Wu with Superstition Spring LEXUS will go above and beyond. He took care of me 5 years ago for my car and I still seek him out today. MICHAEL WU 602-386-6370. He is fluent in English and Vietnamese. Please be so kind and let him know that Anton says he is the Man if you get a car from him. read more

This place was awesome!! Me and my cousin went in just to look and test drive some cars she's been thinking about, but they were so awesome Will was our guy! I can't remember the names of the other gentlemen that entertained us while we were there, but it was the best time I ever had at a dealership! read more

As with any vehicle, the owner assumes certain responsibilities, especially when it comes to routine maintenance. I consider myself dutiful and vigilant when it comes to maintaining the longevity of my vehicles. After all, aside from the "looks", it is also supposed to keep you safe. Ok, all of that aside, I'd scheduled my 10k service well in advance with Superstition Springs Lexus. I live 5 hours away, in remote northern AZ by the 4 corners area. Anticipating an entire day's journey, I woke up early and began the drive down. Stopping in Tuba City, AZ to make a pit stop, I decided to give what I thought was a courtesy call to the dealership to inform them about the possibility(note: possible doesn't mean probable) of me being late (not because I didn't leave on time but because I lack a crystal ball to tell me about traffic delays, accidents, or whatever else might happen on such a long drive down). I did what I thought was the responsible thing to do, but I also requested that if I was slightly late, if they'd still be willing to accommodate me. I don't think this is entirely unreasonable, given that I did my part to schedule my service in advance, upkeep my "end of the deal" by maintaining my car and willing to make such a drive, AND calling them several hours in advance.... The service advisor (or manager, I did not get a name), was SO rude to me. I wanted to cry. She begrudgingly advised me that if I were to be late, I wouldn't be seen. Why make a 5 hour journey (plus a 5 hour return drive home) only to be turned away? Sure, I could do other things in the Valley, but the main objective of the trip was to get my car serviced. I don't think I was rude or impolite, and I don't think my intended act of calling to let them know of my situation warranted such mistreatment. Shame on you, Superstition Springs Lexus. Your customer service is clearly non-existent, and you have lost a customer. I would certainly not recommend this dealership to anyone. I get it, they're busy, possibly stressed out....I'm stressed out too. I'm a busy working professional who was willing to make a 10 hour round trip journey in the name of maintaining vehicle longevity who was disrespected... read more

We bought a car in about 1 1/2 hours thanks to Theo and the online ability to begin negotiations prior to arriving. Theo was great. He got the deal done and the car looks beautiful! We will return to see Theo when we trade again! read more

Duanne was so amazing at helping us find the right car for us. He was very nice and knowledgeable. We had such a great experience. It was the easiest buying experience we have ever had. Everything went so fast and smoothly. We will definitely buy from Superstition Springs Lexus again! read more

Shady,Shady,Shady business practices! Called for appointment to make sure vehicle was still available. John G (internet sales manage) says YES, what time works? I'm driving from the west valley with my wife(for her new vehicle) and we schedule a time(11:00) Get text message, hit C for confirm. Get another text message appointment time confirmed. Get ready and start driving, 15 minutes into the drive I get a phone call from the Head sales manager saying they have someone else coming to look at and possibly buy the same vehicle (22 Lexus RX) and just wanted to be straightforward with me(straight forward would be to hold the vehicle until 11:01) so I didn't waste my time( isn't this why you schedule appointments in the first place?)! Needless to say we headed to another dealership and guess who calls me? Yep, superstition Lexus (now named: supersuspicious lexus) just wondering if I'm still coming as vehicle is still available! No thanks!!! Let's just say someone else sold a $55k Lexus RX today! If you like being played with this is your dealership(IMO) ENJOY THE RIDE! read more

Nice , clean place with beautiful and comfortable lounge. Brad is the guy to ask for; he is great, very professional and helpful. My son is a year old; remove the car sit and transfer him from my car to another car is too much hassle . Brad was happily stay with my son and babysit him while and took their vehicle out for a test. Have your sale man done that before to any of you? The car has a dent on the door which I over looked before i took the car home. Called Brad and he was willing to hire a dent guy to fix it for me with no charge. Brad is the man; please ask for him. You will be glad you do. Thank you, Brad read more

WHAT A JOKE! The WORST service experience! I would not trust this dealership to change wiper blades on my vehicle. I have had my vehicles serviced at many dealerships over the years. SS Lexus by far the worst. One example, navigation worked fine (for 17 years), but coincidentally no longer able to read DVD after SS Lexus service. When I noted the issue to service advisor (Dan), my sense was that he suggested I was lying and it probably didn't work when I left it with them, and suggested that issues are a result of having some service done by other service providers over years. I'm sure if you read all reviews, you'll see some that are positive. Anyone can fool a few. Called the GM (Brent). of course, got VM and no return call. read more

I was looking for new car, submitted a request through Costco purchasing program and contacted the dealer. I let them know exactly what I was looking for. They let me know there was a car that met my criteria and to come in to negotiate a deal. Came in, 4hrs later of lots of back and forth because they nickel and dime you every thing, - overly priced protection plan, the transport fees, etc. it's ridiculous. After finally agreeing the salesman Mike McClure, mentioned the car I was negotiating was "reserved" but available. After paying a deposit to reserve the car, never heard back from dealer. After 3 weeks I called for a status and he was nervous and said would call right back. Weird. But okay. He called back and basically let me know the car was never available. They sold me a car that didn't exist. To me, sounds they're just concerned about meeting sales quota numbers and I'm disbelief how they can lie to your face and make you feel you are truly reserving a car when you are not to solely take your money. He tried to sell me another car? Really? After you lied and negotiated this car for 4 hours? The Audacity. Very dishonest practices. I asked for a refund and they said "refund lady is out for the day" - still waiting for it. read more

The car buying experience during this uncertain time was exceptional. I researched the vehicle online and spoke with Rashad in internet sales and received a competitive quote for a used vehicle. One of the best experience I have had in buying a car, The sales man was very courteous, knowledgeable, and professional. Answered all of our questions, showed us a lot of the features on the car. He even paired my cell phone to the car's Bluetooth technology. The salesman Bob Atanasio exhibited a truly professional and relaxed car buying experience!. My husband's truck was dirty and he offered to wash it for free. He even delivered my car the same day that I bought it. I highly recommend anyone looking to purchase a car to contact Superstition Springs Lexus! read more

Superstition Lexus is hands down the only place I will take my vehicles for repair. Their service department is top notch with great attention to detail and outstanding customer service. Every. Time. They always diagnose the problem and make the proper repair in great time. Highly recommend! read more

Having bought multiple vehicles from Bob at Superstition Springs Lexus over the years, I think I have a fairly good idea of how they operate. Actually, now that I think about it, I've bought nearly three dozen vehicles in my life, and I should write a review about each and every dealership I dealt with. Anyhow, back to this one. The prices are better than any other Lexus dealership in Phoenix or Scottsdale, the buying process is straightforward with no funny business, and there is no pressure. I can't think of many dealerships who offer all 3 of those attributes. Everybody loves to BUY a new vehicle, but nobody likes being SOLD. That is why I keep coming back to Superstition Springs Lexus. They let me decide what I want, and they consistently offer a price which is lower than I was willing to pay. Oh, and pre-pandemic, the service department offered delicious pastries and beverages in the waiting area. Love that! read more

Two weeks ago, I had a very unpleasant experience with Superstition Springs Lexus. The car I tried to buy was listed 2000$ below what they were supposed to list it at, but I was initially told that they would honor the posted price despite the error. Two days later, they changed their minds and told me a very confusing story about the car having mechanical issues. I was bummed and continued the search for "my" new dream car. At that point, I found the vehicle onthe website at the higher price. I left a rather unhappy review. Prompted by my review, I talked to the GM, Brent Adkisson, who apologized and took care of me. Two weeks later, I have a beautiful blue vehicle on my driveway and I paid exactly the price that was stated in the original listing, not a penny more. Thank you, Brent and Shay!! read more

Bob Atanasio is the Best!!! Had a great experience at this dealership thanks to him, he's very honest always giving good advice and showing that he really cares for his customers, I've been looking for several weeks for a vehicle, checked different options and when finally decided what I wanted he worked so hard to get me the best deal, definitely will be back to get my next vehicle at this dealership and of course Bob will be my salesman... read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

I have to give a special shout out to the service advisor SHANE HICKS. There is no question he can't answer. You'll always get an honest response with no games and very helpful education in where you're car stands. I make it a point to make sure he is there when bringing my car in and I will wait as long as I have to to make sure I see him. I usually walk out of there having laughed several times. He has a great attitude and while he is extremely professional, still manages to treat you like a friend who doesn't want to see you in a bad situation with your car. I have a choice on what dealership I go to but the service Shane provides makes me come here. read more

My sales experience was absolutely world class! Best ever! Rashad Creagh did an outstanding job throughout the offer process. Very responsive and very helful. Bob Atanasio was incredibly professional as he handled the sale of my Lexus RX 350. Extremely knowledgeable of the product and very thorough. Great guy; talented salesman; best seen to date! Ali Atanasio did an outstanding job walking me through the technology in the vehicle. Again, very thorough and knowledgeable. Thx very much for making this the best car buying experience ever. read more

My parents bought a Lexus here when I was 14 and over the past 10 years she has gotten nothing but great service. Now, I purchased a Lexus here just 5 days ago and I can say that their service has been consistently excellent. Pawel, Brent, Chan, and Philip have gone above and beyond in their service and I'm so glad I not only invested in a great car, but a great dealership as well!! read more

As with most every car dealer, they're just as big of slime-balls here as anywhere. I was blatantly badgered and forced into a car deal that I did NOT want, and I'm willing to bet the car was in an accident that just wasn't reported to Car Fax. The salesman was a slime ball, his manager was an even bigger slime ball, and the only one who even bothered to call me back with my concerns was the manager of the entire store. I've purchased a Lexus from Chandler before and this was a far cry from the service I received there. I fully expect to be taken advantage of, there isn't any way around it, but this was beyond anything I could have imagined. When I'm bawling as I sign the papers because the payment isn't something I can afford, and tell them I do not want to purchase this car, and they just sit there and do nothing about it, and tell me I've already made a deal, I'd say this is bordering on harassment and illegal. Now I only deal with the manager, Brent, who has been much more responsive, however, I don't even want to bring the car in for the fixes that were promised to me, that's how horrible the service and people were here. Communication until I spoke to the manager was absolutely zero until I escalated it, and the salesman plays stupid like he doesn't know how to send e-mails or work a scanner. Pathetic. Low-balled me for the trade, but I expect that too, not something I can help since I don't know about cars. Just not at all the level of customer services I expected from a Lexus dealership having owned one for the past 5 years. Never, ever again. read more

We just drove off the "show room floor" with my dream car! I walked in knowing I wanted an RX 350 and walked out with a 2019 ES 350! Lol! This is not because I was pushed, up sold, nudged or forced by anyone! This was because my salesman, Bob Atanasio, was kind, patient and well informed. I test drove the ES cuz it was pretty, then test drove the RX and realized immediately I wanted luxury over utility. Bob explained all the features and worked hard to find exactly the car for me. I was very specific but walked out getting the trade in price I wanted, the exact car I wanted, for the price I wanted! Amazing experience at Superstition Springs Lexus and I can't thank everyone enough for the top-notch service! THANK YOU! read more

Won't return till Ren Molnar is gone. Insulted my knowledge of cars when I ask why the Lexus SC had a soarer badge while it was in the showroom next to a Christmas tree. Finds out the Lexus wasn't even for sale just him taking pictures of his personal car. read more

Superstition Springs Lexus - Auto Repair Near Me - Mesa, Arizona

My 5 stars is for a very simple reason- customer service. From the second I pulled into the parking lot in January to get my "new" car, I have had nothing but the best experience. Ever. My sales person was very nice and didn't come off as a "used car salesman" at all. He was kind and spoke to me like an adult, unlike my previous car buying experience where I was talked to like a little girl and patted on the head after making my purchase. I have come to the dealership for oil changes and will continue to pay the higher price because I am treated so well. At my first service, I was informed that they were doing a recall on a part in my car and that they would go ahead and fix for me since my car was already there. When I told them that I had plans for later in the day, I was told that it wouldn't be a problem and they would give a loaner car- for free! So, for 8 hours I got to drive a 2011 IS250C, instead of sitting in the lobby of the dealership bored out of my mind. My most recent stop, yesterday, was for another oil change. I had mentioned that I was hearing a noise in my engine and I was told that they would take care of it. Again, I arrived in my car and left in a loaner so that they could take care of my car. When I received the call that my car was finished I was told that they were going to keep it over night to make sure that all of the necessary repairs were going to completely correct the problem. What?! This has never happened to me before, I'm usually told to come pick my car up and if it happens again to let them know. Not here, it's not their style. I am very confident when making this statement, I will never purchase a car anywhere other than at SS Lexus. They're the best. read more

Have had over a dozen Lexuses. I've been waiting over 6 months for money to be returned that Superstition Springs Lexus promised me on a previous cars warranty (that they talked me into) that I would get back on unused amount due to I bought a new Lexus. The GM and finance director have promised me this and every time I call or go into Lexus at SS they give me the runaround. I've called the GM and FD or have gone in to the dealership over 9 times. I'll go to Scottsdale/Bell or Chandler Lexus in the future to buy all my future Lexuses. read more

The following day the tire pressure light comes on, the tires were rotated and the alignment was done oil change done break pads done , took the car to get the tires checked at discount tire and all 4 tires are fine they said all 4 tires pressure were low , all the services done they didn't bother to check the tire pressure !? This is supposed to be a Lexus dealerships best of the best, I get better service at Earnhardt's! , I'm starting to question if any of services I paid for were actually completed , definitely not coming back to this location read more

My husband and I are in the market for a new SUV. Well, new to us since I don't believe in buying a brand new car (hello depreciation!). After some searching, we found a 2008 LX 470 at this dealership and made an appointment with Brian to check it out. Upon arrival, Brian was finally tracked down and told me he thought we didn't have an appointment until later.....nope, not the case. He was busy with another customer, and passed us on to someone else. Not a good first impression. The salesman we did work with was great. Here's the thing. I grew up in the car industry with my dad owning a GM dealership, so I know how these things work. He did a good job of trying to sell us without over doing it and turning us off. Ultimately, the SUV wasn't what we were looking for, but if they get another one in that's a better fit we'll probably return. In addition - the dealership is gorgeous and you can tell they take care of their customers! read more