Worst experience ever after being a 12 car owner of Lexus. Made an appt. for oil change and tires rotated and left car. Golfed at Superstition Springs and 5 hrs later, car was not ready! Hadn't even been touched! We were told that appt. or not, they take care of the customers that are waiting for their vehicles. After a bad altercation, we were given a loaner and went to eat. Came back and the car was still not done! So unprofessional how we were treated! We have purchased all of our Lexus Automobiles from Lexus in Spokane, Wa. We have never been treated better anywhere! Their customer service and staff are A-1. We have become part of the Lexus Family, but not at the Superstition Lexus. They should not even have the title of Lexus Dealership! They have not earned it! read more

Won't take our Lexus anywhere else! From the moment we entered the service area, we were greeted with friendly people. Shane Hicks was our service consultant. Shane was so friendly and easy to talk to and answered all our questions and concerns about the repairs our car needed. He was super knowledgable and was quick to call us back and got the repairs done right away. They even found work that another repair shop said they did was not done and what was done was so bad, we could have lost our engine. We were also told by another dealership who looked at our car, (not Lexus), there were repairs our car urgently needed were not needed. When a dealership tells you certain repairs can wait or are not an issue yet, are thinking about their customers pockets and how to help them plan for upcoming repairs. Why should we have to pay for repairs long before they are needed. Honesty is what matters most and Shane gave us that. We also had our alternator go out and it left me stranded out of the area. Shane, again, went above and beyond to get the car back to the dealership, so they could do the repairs. You can tell just by talking to Shane that he loves his job and the customers he serves. We have never been treated so well by any service consultant and dealership, so we will not be going anywhere but Superstition Springs Lexus for repairs on our Lexus 470. Shane and Superstition Springs Lexus made an impression on me and my wife that we will never forget. We now have peace of mind knowing we have a dealership we can trust to give us the honest truth about the repairs our car needs. We look forward to our next visit to Shane and Superstition Springs Lexus and we highly recommend them to family, and friends. Sincerely, Kevin & Stephanie read more

Been coming here for years for my MDX and every time the service department has gone above and beyond to make sure I leave completely satisfied. The service manager takes time to ask how my day is going and how my kids are. It's the little things that make a big difference and keep me coming back. read more

I bought an LC 500 and and RX from this dealership within the last couple of years. Because of this I thought I would bring my mother in for a new purchase. Wow, what a mess! We worked a deal with Bob Atanasio and also discussed a $250 referral fee. After going home and realizing we never got the referral reward into the deal and really didn't get a deal at all we went back to the dealership to cancel as we felt we were being ripped off ( we were as we since got a much better deal on the same car from a different dealership) Bob Atanasio our salesperson YELLED AND SCREAMED and pointed at me and my mother with full force telling us we have ZERO integrity. My mother was in tears. This type of behavior was very very rude towards a great customer that had already spent $150,000 at this dealership! I am so glad we canceled the deal and I will NEVER buy another vehicle or give a referral to ANYONE at this dealership. I have also contacted Lexus headquarters along with other letters being sent. Never again Bob! read more

Where to I begin to explain how wonderful this dealership is? James Charm, my salesperson, was so understanding and patient. He took the time to explain everything I needed. I had some difficulties with the car I purchased and he resolved everything! I never felt pressured or uncomfortable. Bernard Bryant, the sales manager was so friendly and helpful. The staff seem to get along very well and the atmosphere reflexes this feeling. This was definitely a different car buying experience for me! The staff here will make sure you are happy with your purchase! Thank you Mesa Lexus. I love my car! read more

My husband and I were not looking for a new car, however decided to stop by the Superstition Springs Lexus dealership to take a look at a smaller SUV. We were met by salesperson Michael Wu who take care of us by showing us an NX model. The compact SUV was not only appealing, however Michael ensured that we were informed of all car features, and were taken care of when going through the offer process. Our overall experience was great, and recommend this dealership and salesperson to anyone in the market for a Lexus. read more

I drove 52 miles in order to find the car i wanted. The folks at SS Lexus were professional and helpful. My salesman Bob A was a pleasure to work with. He was both knowledgable and friendly. I would definately buy from Bob and SS agsin. read more

We spent the day car shopping 7/3/21. We had visited Superstition Springs Lexus before and had such a great experience with BOB ATANASIO previously, that we went back and specifically sought him out. Seriously, this guy is such a straight shooter and WEALTH of information. Bought a lot of cars in our lives and have never met anyone like him EVER. If you you are in the market to buy a car. I urge you to seek him out. read more

Friendly customer service. Knowledgeable staff going above and beyond call of duty. Very accommodating to customer needs. Kenny makes it a fun and memorable time read more

I had a wonderful experience with Van Hill and Williann at this Lexus dealership. I've been a big fan of Lexus vehicles most of my life and it's because of their top notch customer service and efficiency in which there cars run! Thank you to them for helping me get into the car I desired you two are rock stars read more

Avoid this dealership at all costs. Easton and his sales team are very unprofessional and deceitful. I came in for the the corporate Lexus lease on a 2017 LS-460. Keep in mind this is the outgoing model as everyone is awaiting the arrival of the 2018 LS-500. Instead of honoring the corporate Lexus lease agreement of $769 per-month for 3-years, with $4000 down, they wanted to gouge me for $859 per-month for 4-years, with thousands more down. Keep in mind this is basically a 2013 model car, as that is the year it was redesigned. Also note that me and my wife have been Lexus customers for years... where on earth is the loyalty here. Of course I refused the deal but unfortunately it took me weeks to get back my $500 deposit that they were desperately trying to keep. I had to call Lexus corporate and my bank. It took all that and several weeks later just to get my deposit back. I ended up leasing an 80-grand 2018 BMW M550i and couldn't be happier. In conclusion, I urge all those reading this Yelp review to AVOID SUPERSTITION SPRINGS LEXUS unless you actually want to get ripped off! read more

Do not get your car serviced here. My RX350 was taken in for repair 10 months ago due to a rodent issue biting the wire. I paid 1k for the repair. I was also told that I needed to replace all 4 of my sensor because they were broken and that I should reach out to the company that changed my tire. I was told it was almost 5k to repair this. 10 months later the wire issue came up again because the wire went loose. Your service tech used a old-style repair taping wires together rather than melting them together. I know this because I went to a specialist and they repaired it, melted the wire together, and pointed out how they did it compared to the repair. They also fixed my ONE sensor that is broken and the total cost to repair both was 240$ vs 10k+ at the superstition springs Lexus dealer. I reached out to customer service and they tell me to go to my insurance and differ the issue. Obviously insurance does not cover rodent damage. I left several messages for the director and I did not get any callback. Everyone I spoke to about this issue was condescending. I will never go back and this is the worst experience I ever had for the years I had my Lexus. Save yourself some time and headache and do not go here. they're just trying to milk you for your money. read more

Just left feeling relaxed and pleased with the service we received!! Thank you Will for taking such great care of us! We love our new car and will be back in the future! read more

Buying or leasing a car is typically not a fun experience......especially for a female. I have nothing but positive things to say about Superstition Springs Lexus, Easton McIntosh and Brent Adkinsson. They both made the process easy, fast and with no pressure. And I feel like I got a good deal! If you are in the market for a car....I would recommend Superstition Lexus! read more

I have to say what a great atmosphere this dealership has, especially one individual who went out of her way to make my car purchasing experience one I will never forget. Ali Atanasio went past expectation and was knowledgeable, friendly, and professional! I can't forget to mention how beautiful she was, I will definitely be returning in the future! read more

HER Certified was the key ingredient to my successfully leasing a great vehicle at a great price. I had tried purchasing or leasing a car through literally 5 other dealerships, but with each one I would later learn how they were either padding the costs to their advantage, or creating a deal that would be a huge determent for me in the end. All they cared about were their sales, and not about me as their customer. That is until I discovered that Superstition Springs Lexus is a HER Certified dealership. What a striking difference! Brent Adkisson was one of the kindest and fairest business owners I've ever dealt with, let alone at a car dealership! I felt taken care of, respected and valued as a his customer, and because of that I will be his repeat customer. read more

I've used George Wertz in the service department for several years, and through 6 vehicles. He has done a great job, and is easy to work with. read more

Was stranded and car won't start. Called My service agent, Phillip Zitto, who promptly advised us what to do. The culprit was the battery, it was under warranty, so got AAA to jump start the car, brought it to Lexus service and got it done quickly and efficiently. Phillip was great as always, keeping us informed along the way, and most importantly got this done quickly and free of charge. And the car is now running great. Thank you Phillip! read more

We finally got our family car thanks to Bob. He is the man when it comes to a good sales man!! He is very outstanding! Keep up the good work Bob !! read more

The employees here have always been professional and courteous . The service area is clean. If you're knowledgeable when it comes to parts and servicing your vehicle, I'd absolutely recommend bringing your car here. However, if you are not then I would suggest doing some research. Recently my confidence in their service ability has diminished. When I first relocated to Arizona it was brought to my attention that I needed new tires. My service technician walked me through what they had in stock and recommended the Pirelli over what I had which were Michelin touring. Fast forward 24k miles and 2 years. I need new tires again as my thread is at 3 in the front and 6 in the rear. When I ask about the tire / thread warranty I was told that "Pirelli has no warranty on this tire and that he would never put these tires on a Lexus RX350 in Arizona". My head almost exploded as that is exactly what they did! The response was "I can't speak to that because I was not here". I found out that while Pirellis are great tires, they are not recommended in Arizona because of the heat of the pavement. That is, unless you bought them at Superstition Lexus. read more

We worked with Bob Atanasio to purchase our new Lexus RX350 F Sport. We couldn't be happier with the entire experience. Bob was very knowledgeable and helped us find the perfect vehicle for us. The entire process from test drive, negotiating, finance with Lynn to delivery was very smooth and pleasant. Everyone we interacted with was genuinely pleasant and helpful. I highly recommend purchasing your next vehicle here. The service and follow up is what you expect when investing in a luxury vehicle. Make sure you schedule time with Denise to learn how to use all of the feature these vehicles offer. read more

Waste of time. Dealership does not honor out the door price! Spend 2+ hours talking about out the door price. Filled up all paperwork and the manager says that they forgot to add registration cost on the OTD price of $562. Common, its the dealership and we are talking about 47+++ used car. Surely they could just honor the deal even if it's a mistake made on their end. But no, what a joke! read more

Theo Notario is a great salesman! He helped me out so much to buy my new car. He took me through all the steps easy and he was very understanding. Thank you Theo for all the help! :) read more

Wouldn't honor recall on material that is literally melting off the door. I am not impressed with the fact that they won't make it right. I reached out to Lexus, and they said they aren't doing anything. read more

Bob has done a great job for us. He sold us the car three years ago. We leased it and then recently purchased it. Bob was very helpful. He answered all of our questions promptly. When he didn't have an an answer he got it quickly--no forwarding it to someone else and forgetting about it. It was an excellent experience for both my wife and me. gs read more

My wife and I are dangerously close to pulling the trigger on a new SUV. We have visited BMW, Range Rover and Alfa Romeo dealerships in the Valley. All good experiences inspiring us to sit down and negotiate vehicle price. Are plan is to accumulate the information and experiences of each dealership and make our decision from there. Lexus was on our list as we are interested in the NX. Now they are off our list. Why? A premium car dealership should not have salesmen swarming/ accosting you before you even exit your car. This behavior lacks class and reeks of desperation. If I wanted this experience I would be shopping for a Hyundai or Kia. When the customer is the process of making a huge financial commitment towards a premium product, then respect is not too much to ask. Lexus Superstition Springs has made our process of elimination easier. I must say this experience had caught me off guard. If your looking for a comfortable positive experience, I would urge all customers looking to purchase a premium vehicle to visit BMW or Range Rover dealerships. No pressure kind and friendly salesmen without any hint of desperation. read more

Today, I had gotten my first car (with the help of my dad) and had Bob Atanasio as my sales consultant. He was very helpful and made the process so much easier and painless. He made sure that I was taken care and went above and beyond throughout the appointment. I would recommend anyone to see Bob for any car needs / wants. Thank you Bob!! read more

Shane and all of the service area personnel are amazing to work with. I had a flat tire the other day and was also in need of an oil change. After checking my service records and seeing how much tread I had left (they always do An inspection when I bring my car in for service) I anticipated that my flat was going to result in the need for new tires. The team not only fit me in, Shane worked with me to get all new tires, wheel balancing and an oil change done the same day. What fabulous service. I can tell you this is not a one time deal. Every time I bring my car in for the scheduled maintenance and/ or when an emergency like my flat occurs, Shane and Superstition Lexus deliver. read more

This is the second car I have bought here and have to say the second time was better.Bob answered all my questions with no pressure, got me a great deal and got me out of there in less than 3 hours. I will definitely ask for Bob again next time. read more

Took my car into the dealership for our first service. Shane was a decent chap, no real issues there, but one of the reasons that we bought from this dealership was some of the extra amenities they offered such as a "loaner" when having your car serviced. So we get the loaner a NX and take off. Get about halfway home and I keep noticing a hint of cigarette smell coming from within the car. I get off the highway and am at a light and start to look around. Well the smell was coming from shoulder strap as it seems that the previous person who had the loaner was a smoker. I look around the interior and there seems to be some ash remnants on the center console. Look around further and the whole center console has splatter marks and it wasn't even cleaned prior to being given to me. In this day with everything going on, to get a car that didn't even get a cursory wipe down is appalling. At least give the image that you care about your customers and WIPE the interior of the car DOWN!! It's not like they don't offer detailing services, so to not clean the interior is unacceptable. It's not like this was in the middle of the day. I was the second person at the service department when they opened at 7am. Also, we received a "coupon" for a mini-detailing, which was noted on the service order, but outside of the courtesy car wash, it doesn't seem to have been completed. I would have talked to Shane about this, but unfortunately he was out to lunch when I went to pick up our car so hopefully I will hear from the Service Manager regarding the issues. Some pictures of the interior for reference.... read more

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Ali was very informative helping us with our new RX350 purchase. Very knowledgeable and accommodating to our needs and determined budget. Highly recommended sales person at SSL. A pleasure to work with. Everyone at SSL was pleasant which made our purchase much more enjoyable. Look forward to their continued service. read more

I can not say enough great things about Superstition Springs Lexus! Shay has helped me buy 2 cars now and it has been the absolute best experience I've ever had at a dealership. Brent really cares about all his customers and I felt totally taken care of! He is very busy, yet he has always taken the time to make sure he found me the best car to fit my needs. I won't buy a car anywhere else! read more

James Charm is amazing! The best salesman ever!My best friend wanted to research the Lexus NX SUV. I went with to help her decide which one would be best to fit her needs! Also, sometimes purchasing a new car can be difficult! James Charm explained everything in detail about the vehicle and made sure it had everything she wanted! So the time came to figure out cost and financing. James took the time again to explain how everything worked and walked my friend through it step by step answering all her questions! There was "NO" pressure and he stated the facts about everything! It was an excellent experience for her and I recommend "EVERYONE" to see him if your in the market for a new Lexus! James Charm has been in the business for 23 years and definitely very educated in the industry. I highly recommend doing business with him because he will treat you right and not taken advantage of any situation! Christy Askew read more

Took my car in to George at Superstition Springs Lexus this week and, as always, great customer service and expedient diagnosis of the problem. Thanks, George! read more

Strap in, this is going to be a long one. I bought my 2017 RX 350 about 1.5 months ago, and about 2 weeks ago, my a/c went out completely. I called to make an appointment to bring it in, and when the gentleman asked me for the phone # associated with the car, I gave him my cell number and he responded with "Ok, so is it under {my husband's name}?" I said no, it should be under my name because I bought the car. He then told me that my name was nowhere in their system whatsoever as even being a co-owner of the vehicle. It's my name on the title, I'm the one who paid for the car (with my own money, not my husband's), and it's my contact information associated with the car. Needless to say, I was very offended by the blatant sexism. This part of the story is to be continued below. When we took the car in for our appointment (which I had even received a confirmation email for), Phil, the service guy, told us that neither me nor my car was in their system whatsoever and that I didn't actually have an appointment. Regardless, he "very graciously" took us into his office where he proceeded to argue with us about the fact that my air conditioner was actually broken. When we finally took him to the car to show him we were indeed telling the truth, he told us that the eco setting, which was a huge selling point for us for the car, basically can't be used in the summer in AZ because it means the a/c will not work. Umm, what? At the conclusion of our time with Phil, he asked if there was anything else wrong with the car. I told him that the cooled seat feature also wasn't working. His response was a patronizing "umm, I'd hate to break it to you, but you don't have air conditioned seats. See, what happens is when your a/c blows out cool air, the laws of Physics make the cool air drop to the bottom of the car. When you turn on the cooled seats, it just sucks up whatever air is at the bottom of the car. So you don't have air conditioned seats." Then at the end of that rudeness, he started rambling something else and called my husband David (his name is Dan). When I corrected him and said his name is Dan, instead of a simple apology, he responded with "He told me it was David!" I said "I'm pretty sure he didn't tell you his name was David since his name is Dan" but he still had to look back at his notes to confirm that, in fact, my husband's name is NOT David. He never apologized. Now on to the conclusion of the first story. I decided it was important to let Brent, the GM of the dealership, know about the blatant sexism (as well as the incredible rudeness of his service department) so when I started telling him about the fact that the man setting my appointment told me that I wasn't listed anywhere as an owner of the car, Brent responded by saying "well, I think you must have received faulty information because we're actually HER certified! Here's our award. We're the only dealership in the country with this award so our whole team has been trained to make sure this kind of thing doesn't happen to the women we work with." Thank you for showing me your awesome paper award, Brent, but unfortunately that piece of paper doesn't make you immune to a woman with a real complaint of real sexism. He did tell me that he was going to personally look into the situation and that he would call me within 30 minutes to give me an update on both my car and the sexism issue. He did end up calling me back... about 2 hours later. He told me I could pick up my car the next day and that it would be cleaned and detailed for me upon pickup, and that he was still looking into the other issue and would let me know when he "got to the bottom of it." When I went to pick up my car the next day, it had not been washed or detailed, and on top of that, for some reason ALL of my personal information from my glovebox was sitting on my passenger seat with all of the doors unlocked. That's right, my insurance, my registration, everything. I went back in to the dealership and told them they needed to clean it before I left, so I ended up waiting another 45 minutes before my car was clean and ready to leave the lot. I drove a Jetta before this car, and the experience with the VW dealership was about 10,000 times better than this. Considering this is a luxury car, you'd think they would have their customer service on point, but I guess not. I went back and forth for a few days on whether or not I should post this review, but I genuinely believe that other women need to know how they're going to be treated post-car buy before they decide to purchase. I hope this helps someone else. read more

Went here about 3 days ago to check out a vehicle. I did not like the one I originally went to look at and the initial experience was great. Our sales guy was super nice and no pressure at all. He sat down and went through everything on his lot that was within my price range I wanted. That lead to 3 cars I wanted to look at. We glanced at the first one, which was nice, then proceeded to look for another one that was no where to be found, finally we get to the 3rd one. I loved it and wanted to test drive it. So off we went! Had a great test drive and wanted to work out a deal on the vehicle. We proceeded to go inside and start the paperwork! My credit isn't perfect, but definitely well beyond what a dealership would want for purchasing a car. Matter of fact I was already pre approved with Capital One for $55,000 (which I told them)!!!! So when the application is being filled out I proceeded to let the salesman know that I am currently working on some credit repair so I can purchase a house here in the next year and half or so and to only run my credit once and get an idea of what we can do with financing you offer. He said ok not a problem, we'll they ran it 4 times and even came out with the interest rate and monthly payment for the vehicle I was going to buy. So about an hour after that, me just sitting there alone bored out of my mind, the sales rep comes over and says sorry banks are closed now so we can not finish the deal tonight, but we will get it wrapped up first thing in the morning for you. Reluctantly I left. The next morning I reached out to see how the deal was coming together and make sure everything was good so I could pick up the vehicle after work and sign the docs etc. We'll, 3 hours after, a call with a voice-mail, email, and text message, I finally get a return call! Just to be told that the vehicle was sold that morning to someone online in another state!!!! 3 days later the car is still on their website as in stock and available to purchase. Also, that day I called and left a voice mail for the General Manager to contact me about my concerns and my credit being ran so many times. Still to this day have not heard back. I've tried reaching out about 5 times since this has happened an no response back. STAY AWAY FROM THIS PLACE!!! read more

Wonderful experience at Superstition Springs Lexus. Alessandra navigated me through the process of purchasing my first luxury car and showed a lot of patience.I had a lot of questions. I am very pleased and forever a loyal Lexus customer. read more

I love this place! I was working with Kenny and he was the most genuine person I've worked with in a dealership. He knew the position I was in and he worked his butt off to get me the deal I needed. He was dedicated to give me the deal I needed. Unfortunately I didn't purchase the car because of financial reasons. When I need a car or if anyone in my family needs a car I'll make sure to have them go to Kenny. read more

Bob Atanasio helped us with buying our Lexus and was so helpful! He didn't try to sell us something that we didn't want and definitely had our best interest in mind. The experience was wonderful and we would definitely recommend Bob when you come to Superstition Springs Lexus! read more

Mike M. was great to work with made the process very easy. Even with my back and fourth. Very patient.