Fantastic service from Surprise Honda! Armando very helpful and informative! Learned we have a 10 speed transmission in our CRV! read more

Awesome service! Wish I bought my car from you instead of Arrowhead Honda

My wife and I drove to the dealership to look at a 2006 Honda Civic. We wanted a third car for errands and what not. Elizabeth, the lady I spoke with on the phone was very pleasant and was told the car would be ready for a test drive when we arrived. We drove the car for about 6-7 miles on and off the freeway. The salesman that rode with us was very pleasant and seemed very knowledgeable. I ask him what kind of Pre sale inspection and service was performed on their car lot. I was told that ALL their cars go through a very stringent inspection and even if they just had an oil change, another would be performed. That made me pretty confident in the car. However, when we arrived back at the dealership I heard very loud grinding noises coming from the front of the car when turning. So loud that you could feel the grinding. Our salesman jump out and said to turn the wheel. He thought the tire was hitting the fender. It was not! There was something very wrong with the car. Something we wanted no part of in our search for a car. We never asked what the noise could be and no answer was given. Needless to say, my wife and I walk to our car and left the dealership. The Honda Civic 2006 listed for $5,999 May still be on the lot for the next person. My thought is, what would have happened if I didn't hear the noise? What BS inspection did they do on this car? How many other BS inspections are out there in the car lot? The old adage, buyer beware is in full force at this dealership. I would not recommend any purchase from the dealership. If you are buying a new Honda, with a full warranty shop elsewhere. I know I will. I hope this helps others in the market for used cars. Your salesman knew of the problem and I'm sure he informed his manager as to why we left. If he didn't then you have another hole in your system and another reason why people should look elsewhere for a car. Nice comeback though, to bad it's BS read more

If I could give 0 stars I would went in for an appraisal to trade in my Tacoma. They wouldn't give me an appraisal because Toyota wouldn't answer ??? They didn't even bother to try and KBB it. Waste of my time ! Avondale Honda is so much better read more

I bought a 2018 Honda Clarity Plug-in Hybrid. The salesperson was excellent! The financial officer Sam is a horrible person. He lied to us and basically called me and my wife stupid. We sat down in his office and in the beginning he was very friendly. He said we are going to talk about the warranty plans and you are either going to say yes or no. It's no big deal either way; I don't want to waste your time or mine. We said no to all the warranties and he cut the price in half. We still said no. He asked us why we didn't want the extended warranties and then continued to harass us for the next 15 minutes as we signed all the paperwork. He did not respect our decision and reasoning. He did not let it go. He was relentless and did his best to try and make us feel like our decision was dumb. The car is advertised to go 47 miles on electric only. When the car is fully charged it only says it will go 37 miles. I called the dealership about this and they transferred me a couple times to different departments until I ended up leaving a message on the General Manager's answering machine. He never called me back. Nobody I talked to was knowledgeable about the battery and even attempted to talk to me about it. A little customer service could have helped me out with my frustration. Through my own experimentation I was able to get 49 miles on the battery once when in Econo mode and letting the car speed up very slowly on its own by using cruise control and by keeping the A/C low and not using remote climate control before starting the car. On cruise control the car will maintain a safe distance and will brake and even come to a complete stop. If it comes to a complete stop on cruise control you have to tap the gas lightly and it will slowly speed up and maintain a safe distance from the car in front of me. It's really cool! I like this car a lot so far. The battery charger that comes with the car is 120V and is supposed to take 12 hours to charge the battery. It takes about 14 hours. You need to buy a 240V charger for a reasonable charge time. read more

I am highly insulted by the dealings with this dealership!!! I own a 2017 Honda CRV that they have been servicing. Over the past year THEY have been SOLICITING ME to buy it back. Claiming to offer $1,000 over Kelly Book value. FALSE ADVERTISING! I went on their site and put in my VIN# to get an estimate on what they would pay. Don't waste your time! Total BS! I was accurate in giving all my information and even over estimated the mileage. When I physically brought the car in, they quoted me $5,000 less than the online price! I was quoted $1,500 more from a Subaru dealership as an outright buy only. When I questioned this discrepancy to the sales guy, he was indifferent and gave the bogus excuse that my mileage was high. (But as I mentioned earlier it was LESS than I input for their online quote) I was never overly pleased with their service and this is one of the reasons why I decided to sell and go with another car brand! read more

Scheduled a appt for parents as they are eldery to get just a hood latch recall done only along with a quote on 4 tires. Service advisor steve decided to do a full inspection and maintaince on vehicle when that was not what was on the list to do resulting in over 1k charge in fluids for vehicle that i would have done. I even talked to steve and told him not to do the inspection/maintaince on vehicle when he mentioned it while we talked about tires. He continued to go through entire inspection and maintaince and proceeded to do maintaince on vehicle without contacting me back. The dave service manager was also rude and was no help to situation for scamming elderly people. Careful where you have your vehicles done at for a simple recall. Unprofessional business and will not be going back. read more

Although the service department seems competent and treats customers with respect. The amount of time required to complete a simple oil change is unacceptable. Three solid hours of waiting, and "yes", I had an appointment. Either hire more service technicians, or spread your appointments further apart. Thank God you had donuts and coffee. read more

I've had regular maintenance performed by Surprise Honda and was always very satisfied by the mechanics and staff. Unfortunately the last scheduled maintenance left me dissatisfied. The service department worked with me and offered me an amicable solution. I highly recommend this business and will continue to use it. read more

Rob the GM was very calm and no pressure He worked out the numbers and we were happy The best car experience ever read more

If you want someone who is not going to be a pushy pain of a salesman definitely go talk to Zach Guthrie he is the nicest most patient polite salesman I have ever met. If all salesmen were like this maybe they would sell more cars he treats people like their people and not just a deal for money. read more

Surprise Honda - If you need a car !! - Car Dealers Near Me - Surprise, Arizona

Just spent 10 minutes in the service bay waiting for a representative to see what I wanted. I looked in the window and saw several of them at desks and talking but nobody came out to see what I needed. I finally got up and walked inside and asked if anybody comes out and the gentleman says yes but nobody saw me. Hard to believe since the windows are facing the service area for that exact purpose. Then he said that they were all busy but yet I saw no other customers. Guess they are too busy for my business. Moving on read more

worst experience I've had first was all good thinking we were going the right path on buying a used car ran my credit filled out paper for it and tried getting a co signer Conner the sales manager did not want to run his credit saying it would be worse it would n be worth it and it was already to late. I asked him we can always go back next day but ended up running his credit also to get better number keep in mind when I ran my credit he came back with numbers on a sheet over viewed it when we kept asking for mi cosigner to run his credit I don't know why he did not want to he stated "fine I'll go tell her" while he was getting up and handed my co signer and paper to fill out to "run his credit" to find out that paper was to start the process of buying the car the "application form" as the paper we have to fill out to run his credit (he was not happy at this point) when he came back we confronted him and why he wanted us to fill this out if we were still not finished with numbers or running my co signers credit when in the one I signed had a section to fill out for the co signer and he stated it's the same document but it was not he said look same information and that when I had told him yes any document can ask for same information but THEY ARE DIFFERENT DOCUMENTS once he got cought he would studder turn red and cut his sentences short and told him we wanted the co-signer to sign the same document I did to run my credit when he came back he came back with only a yellow note book with "16%" on it and stated "made it worse" no break down or sheet like he did and was arguing with my fiance with no reason to it we were not being rude and we were super interested in buying the car but once he started acting suspicious and tried having us signe the application fee before settling number is where everything went down hill, and they still running my credit the day after trying to still offer me the car after I had told him that night I am no longer interested and apologized for the way it went I am not the type to leave bad reviews or leave reviews in general but it is not ok to try to screw people over read more

Just bought a pre owned car from Mike and his team at Surprise Honda. The staff was super friendly and I was out in 2 hours. No games. I got a more than fair price and had a very pleasant experience from start to finish. The car is in perfect condition. It's pretty much a new car at a pre owned price! Thank you to Mike and everyone else for making it a great experience for me! read more

This is my first visit at this location. I purchased a 2017 Accord at the Arrowhead location before this dealership was available . I prefer this location because everyone is professional and helpful! The staff acknowledges you and smile. My biggest pet peeves, staff with attitude and poor customer service. You will not experience that here! Everyone is busy working and making sure they are assisting customers. When I arrived, I was immediately greeted and there was willingness to resolve the issue. David McKee the service advisor was helpful and he took his time listening to my concerns. The establishment is clean and presentable, plenty of room to sit and relax. I was comfortable during my wait! Arrowhead offers a small and awkward waiting area, I always wait outside in a small bench outside. Visit Surprise Honda if you want a good experience at a dealership. read more

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I went there today for an oil change and of course they always tell you what service you need beside what you came in for. The service writer wasn't pushy about it, but he also told us we could pay on time for the repairs, which the other Honda Dealer we went to would try to pressure us into buying other services. He offered us a way to pay on time if that would work for us, which was manageable but at this time we just couldn't swing it.Great job David! I'll definitely be returning there for future service, read more

After my review, I was fortunate enough to have a family member that works within the Honda franchise and they were able to connect me with someone who was able to solve my problem. John was amazing to work with, as he went above and beyond to get me what I needed. My initial interaction didn't reflect the service I was provided when I had purchased my car, but Johns eagerness to help me was noted and I appreciate the level of service he provided me. Thank you John. read more

Had an amazing experience at this Dealership. It was midday on a Saturday when we realized the alternator in my wife's Pilot decided to tap out. I called the Service Department, spoke to Robert (Rob) Chandra and he was very accommodating and thorough. The vehicle literally limped it's way into the service center just before it died completely. Rob quickly got me checked in and arranged for Dale to get me home with a courtesy ride. A few hours later, Rob followed up with the assessment and offered a few options with regards to parts. Once I figured out what would work for us, he followed up an hour or so later letting us know the vehicle was ready for pickup. I know from experience there is an understandable "premium" when you to go to a Dealer for work. But I have to say, the pricing was quite reasonable and the quality of the service rivaled anything I've experienced elsewhere. In the future, we will be using Surprise Honda for any future repairs/maintenance. Way to go Rob and Dale. Thanks for a long-lasting positive first impression. read more

We got a call from Brandon who stated the price that Surprise Honda would sell us the vehicle that we were interested in. We called him back to confirm the price was the "out the door" price. He confirmed that it was. We asked him again to confirm the price with the sales manager and he confirmed that the price was correct with no additional taxes, fees or add-ons. However, when we drove back to Surprise Honda, the price was about $1,000 higher that the price quoted and had been confirmed twice over the phone. They lied about the price to get us to come back in the store. They lost our trust and our business by repeatedly lying to us. read more

I went to get an oil change. That was fine. But as I waited in the lobby they took it upon themselves to give me a complimentary car wash. If they would have asked me I would have politely declined: I hand wash and dry my car once a week. Having spent 2 hours in 105+ heat pouring sweat making sure my car was spotless I'm sure you can understand how livid I was when I got my car back covered from bumper to bumper with water spots and streaks. To get the water off my windshield they used my wipers. The amount of effort put into a wash I didn't ask for it want was pathetic. The work ethic of whoever is responsible is pathetic. My advice tell them not to wash or touch your car in any other way then what you asked up front read more

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Levi in the service department was very nice and made my first time at this Honda a stress free time.He was not pushy in trying to sell me anything that they suggested was needed for my car. The only thing I'd have to say that was a bummer is that this Honda's shuttle service only goes 8 miles for rides where the honda shuttle service in Avondale doesn't have a ride mileage they won't do for their customers. read more

Trash do not recommend sold me a car that the computer system is glitching on ...a 2019 thanks germain Honda of surprise!!!

My 2019 Honda Pilot needed service. Because of the good prices on service and parts, Surprise Honda was very competitive! The advantage is getting actual Honda parts and the tech was schooled on Honda's! Never had an unpleasant experience! Always professional and friendly! You wouldn't regret taking your car to them! Nathan was our service advisor. He really knew his stuff! Very nice cashier and sales force. Looking at a possible new car for me, no hard sales! A++ again Surprise Honda! Incidentally, I bought my car originally at Ocean Honda in California. They weren't half as professional and willing to help as Surprise Honda was! read more

I just found out that the "bumper to bumper 'Premium" extended warranty does not cover "everything your car will need" the person who sold it to me LIED!! And Keith, who sold me the car, did cover for person who sold it. I will NOT buy another Honda from this dealership. On the other hand, the guys in the service department were very helpful, explained the service needed clearly and I have no complaints with them. read more

Find another dealer ... I agreed on price for a new vehicle with the manager. Both he and I reiterated the price and what was included and what was not several times. Unfortunately, he did not honor the price. I highly suggest going to another dealer. read more

Gorgeous new facility! Nice people!! Golf clubs welcome - ask to see their golf room. read more

Surprise Honda - Car Dealers Near Me - Surprise, Arizona

Very disappointing buying experience. Every tactic in the book was used, smoke and mirrors, etc. etc. the really sad part was they charges double for something I told them I did not need, one year free maintenance which is basically one oil change during the first year. also they are using nitrogen in the tires instead of air, which is just a gimmick to get you into their repair shop, and then charge you every time they add even a small amount of nitrogen. I'm an engineer. You absolutely do not need nitrogen in your car tires. This is a controversial tactic starting up in various places as a money grab. Be careful of it read more

I just bought two new Honda Accords from Surprise Honda. I couldn't be happier! General Sales Manager Alex Rivas, Salesmen Eddy Gutierez, and Alex Camacho and Martin Ivan from F&I all treated me with true respect and professionalism. They made the entire process flawless, fun, stress free, and fantastic. I felt absolutely no pressure to buy. Over the years, I have had both good and poor car buying experiences but very few GREAT ones. The Surprise Honda team made this one of the best I've ever had. I will be bringing my daughter in this Sunday to explore trading in her car for a new Accord and feel extremely comfortable knowing they are going to take great care of her! read more

I have been a customer of Surprise Honda for over a year. While I have mainly dealt with their service department, I recently went in twice to explore purchase and lease option on several of their new vehicles. I worked with Keith. The first time is went in to look at cars, I had a pleasant interaction with all staff. This most recent time going in, I wanted to explore more lease/purchase options for the Civic SI. My initial interaction with Keith was once again a positive one. I told Keith that once again that I was not looking to make a purchase that day. Although I was very interested in the Type R, which they didn't have on the lot, I took the Civic SI for a test drive and expressed interest in looking at the numbers as I would have considered the SI if the numbers could be worked out. After requesting a quote for the SI (MSRP at around $25k) with a large down payment and requesting payments of around $300/month, Keith returned with Nolen (the floor manager) to present me with a quote of $599/month for 60 months. That calculates out to over $35k, not including the down payment that I had offered. I thanked them for the quote and prepared to leave, as there was no way I was going to even to attempt to negotiate numbers with an "offer" like that. Nolen proceeded to tell me that buying the SI that I test drove would be a logical step up from what I am currently driving. I told him that I was really interested in another model that wasn't on their lot, but that I had come in that day to look at the SI, as I wanted to test drive and get a quote for that model in case I ultimately decided to buy an SI instead. Nolen then told me that the Type R was expensive, as though I hadn't done any research beforehand or as though he assumed that I couldn't afford it. Nolen and Keith both proceeded to then ask me why I test drove a car that I wasn't interested in purchasing, ignoring the fact that I said I was open to the SI as a second choice and also that I wasn't going to be purchasing a car that day. Nolen then decided to talk down to me, telling me that most people don't test drive cars they're not interested in. I reminded him again that I had come in for a quote in case the Type R didn't work out. Although I wanted to purchase a vehicle from Surprise Honda, this latest customer service experience was bad enough to cause me to look elsewhere. read more

Finally a Honda dealer in the area that actually provides a Multi-Point Inspection sheet. Clean and modern showroom. Great service!

No one likes buying a car, especially from a greasy car salesman, but Surprise Honda offered a different car buying experience, or so we thought. I really liked the civic but after shopping at Arrowhead Honda I was soured in the experience. They told me they would beat anyone's offer by $500. I told them I was ready to buy a car for a reasonable price and that I didn't think it was right to have someone else do the work then run over there to save an additional $500. In any event I went to Surprise Honda's website found a car and clicked for the internet price. I spoke with Otto who was friendly and appreciated my service (veteran/firefighter/Leo) but didn't get me a price and instead got me to come in and he would take care of me. After arriving at the dealership we were greeted by another salesman and told him we were there to see Otto. He was polite and made a great first impression. Otto was busy and they passed us off to another salesman who didn't didn't seem to be the right guy. We test drove a car and said we wanted to look at a Kia next door but we were going to buy today. We were introduced to Nolan who states he would do whatever it took to sell us a car and not go to the KIA dealer. I asked him why I should buy the civic and not a KIA. His answer shocked me. He gave me two reasons, one Honda doesn't rent cars or sell them to fleets because they don't need to, and two he asked me is I ever saw a Korean driving a KIA and they are made there. Wow, really? Anyway from there down it was the same greasy salesmanship that no one wants. I heard another Manager arguing with the couple next to me and we remarked that they didn't seem to be having a good time either. Needles to say the first and only offer was $3000 more than the MSRP. After we went to KIA the text and calls started, now they wanted to negotiate. Immediately they sent a text offer $3000 less. Wow they really wanted to screw us. No thanks. Inside of an hour I drove off the lot in a brand new Kia for $8000 less the offer at Surprise Honda. Honda, you lost another customer. read more

There are a lot of negative things to say about this dealership but there are not enough hours in day. Financial department are liars and their service department is awful and unprofessional. I will drive 20 miles further to avoid this dealership at all costs. read more

This dealership will not keep in touch with you after you put 1000$ down on a reserve. Once they take your money you will never hear from them. Nobody knows when new inventory will be coming but they will keep telling you oh just 2 weeks or should be in by the end of the month. I put a hold down on a civic in February and here it is 3 months later and still no news. You have to keep calling them or else you'll never hear from them. And if you want your 1000 back they'll only give you 500 back because they have to use the other 500 for marketing fees. Well there's nothing to market if nobody knows anything about the inventory and the car is still online being advertised, it was never taken down. So it's still being marketed. I wish they were honest from the beginning and said well we don't know when new cars will be here that way I wouldn't have wasted $1000 read more

This place is wonderful. It has a nice clean and upscale lobby with free water, doughnuts, fresh fruit and pastries. The service writers are very friendly and the service is fairly quick. Nice big screen TV's all around the lobby make it nice to catch a football or baseball game while waiting. They also have a golf simulator if you want to hit a bucket of balls while hanging out. Free WiFi and charging stations as well as a kids zone with video games. read more

Surprise Honda - Car Dealers Near Me - Surprise, Arizona

David McKee was awsome, I went there for a simple oil change, but because of his positive attitude and professionalism I decided too buy a new Honda from them. No he did not sell it he was the service writer who inspired me to buy from there, good man read more

I took my 2013 Honda Pilot in for an oil change. They said that the battery needed to be replaced and the cabin filter. They charged me $200 to replace the battery and $75 to replace the cabin filter. The service guy Mike never even gave me a quote to replace them which was my fault for not asking. Absolutely ridiculous charges for maybe 15mins of work. I do not recommend the service department. read more

Perfect word to describe this business: UNETHICAL Buyer beware! Surprise Honda owns an Allstate insurance office which is conveniently located in their dealership and manned by employees of the dealership. Doesn't seem like a big deal until you receive a letter in the mail regarding your application and you DID NOT apply for insurance. So who else did they give our private information, such as our address, income and social security numbers, to? What other businesses are owned by this dealership? Is it safe to do business with them? After this I think not. UNETHICAL read more

The good: 7am appts, uncrowded upscale service area, short list of recommendations, nice staff. The bad: was told oil change would take 45 minutes, I was there 1.5 hours and was late to work. The service area was nearly empty, I am not sure why I was there so long. I am always told by multiple mechanics that I need a CV boot and it was not mentioned here. I really wanted to like this service dept as I hate Arrowhead Honda, but unfortunately, the jury is out on this service dept. read more

Receiving emails from Surprise Honda quite often asking me to schedule my service online. I did, and received more than one notification with the service manager's name confirming my appointment and advising me who my advisor would be. Showed up 10 minutes early for my appointment and was told my advisor was not in today. No big deal, I thought, but then my name was not on the schedule. My replacement advisor then informed me that the service department was 2 hours behind. If you're OK with the service at Surprise Honda, I suggest you call for appointments. read more

Here is an email that I sent to Leon Lee the GM at Surprise Honda. He replied a short time later asking what would be a good time to reach me. I wasn't going to be available and asked for him to reply to the email (I also like things in writing.) He never responded. I followed up again letting him know I was giving him an opportunity once more before I I left a public response. It has been about 3 weeks and no reply. --- Good Afternoon Mr. Lee, I am going to share with you my experience at you at your dealership today and allow you to respond before I leave public reviews. I searched your website this morning and had inquired about STOCK #: 50097T for my son. Advertised as a Pre-owned 2009 Honda Civic EX with Navigation (turns out no Navigation on this vehicle, yet as of the writing of this email it is still listed that way on your website.) Sean Corbett had responded to my email (and if you wish to verify the email chain I will be happy to supply.) He informed the car was still available. I explained it would be a cash deal, purchasing today and wanted his best price OTD. He replied back $9,826.58 I in turn thanked him for his prompt reply and said we weren't even close, and wished him well. He then asked what I was thinking, to which I told him 8k. He replied "Tell you what, we may be close, come on in around 12:30 so I can show you the vehicle and we can go from there. We want to make sure you like the vehicle first." To which I stated it would have to be very close to make a deal work. I took time away from my office to come in. He was with a customer so I went to look at the car. Strike 1 was the false advertising with the navigation. After about 30 minutes and Sean still not available your sales manager greeted us. I believe his name was John, but could be mistaken (nobody offered business cards.) We did the test drive song and dance, got back and I asked for the best price and reiterated the equipment was less than what I came to see. Sean came over a short time later with following sales protocol with the "retail value" printouts. I let him give his spiel, and then again asked him the same question I asked of the sales manager. What is the best price OTD? He went back and they did their pretend talk and both came back. They presented me with a cost of $9500. At this point I am agitated. I said after everything discussed and you told me "we may be close" you are presenting me with something only $300 less than I already declined and nowhere close to the amount requested. He sat there and said nothing as John carried the conversation. John said for the inconvenience with the navigation system and for my coming down they would also throw in a gift card. Unless the gift card is $1500 to make up the difference that we discussed don't insult me! Here is my take away. I was deliberately misled on TWO points to get me into your dealership in hopes of making a sale. read more