So I have never written a review, let alone a poor one, but the service I recieved was so horrendous that I had to. I was teling some co-workers about what happened and they suggested Yelp. I visited Sushi Hai a couple saturdays ago and recieved the worst service EVER!! We sat in the bar section (an add on to the restaurant), with a party of about 10. It was a close friend of mines' birthday and we went in for dinner and drinks. Our waitress was a blond, with an outfit on she should have not been wearing. I understand cleavage in a bar setting but not fat rolls. Ugh! She had an attitude from the start. We had been sitting there forever before I went to thebar and got some drinks and asked the bartender if he could send over our server. We were already finished with our drinks by the time she came over. I was shocked it was her because she had been sitting with a table of guys right next to us the whole time we we're waiting. Then she sees we have drinks and says if we want to sit in that section we need to order drinks from her. When I told her We'd been waiting, she said in a round about way said I've been sitting here the whole time and that we hadn't been there that long???? I couldn't believe this servers nasty attitude. So she goes to get our drinks and I tell her we need menus cause we are all going to eat. She comes back with a messed up drink order and no menus. She drops our drinks and then goes back to the table of guys where she precedes to sneak shots???!!! I went to another waitress, a dark hair girl who's been there awhile and is always fantastic, who finally gave us menus. We order enough for the ten of us, and I ask our server how long she thinks it will be because now we have been sitting there forever. She pretty much tells us that the place is a busy bar and next time we should eat in the restaurant. Why have a sushi bar and tables for big parties? Let's see what else..... Oh at one point a girl from our party was in the bathroom, and heard a girl on her cell phone telling the person she was talking to "Ha ha I'm taking a s#$@ while talking to you". Of course it was or server, who then came out checked her makeup and returned to work without washing her hands! By then we were playing pool, and after she told us we looked through the little window that shows the server staion and she was eating with her hands. We were all so repulsed that by the time the food came we had no appetite!! Over one hundred and fifty dollars in food and none of us wanted any. She continues to just suck the rest of our time. When my boyfriend asked to speak to her manager, she told us it'd be awhile cause he was behind the bar. I will NEVER return. i don't think anyone in our party would. If I was an owner I would get rid of this girl as fast as possible. She has no respect for herself or her job. She ruined my friend's dinner. She should stay as far away from customers as possible! AND WASH YOUR HANDS!!! read more

OK, lets start with the highlight of the night: a 12oz. bottle of Asahi beer (misspelled twice on their menu - an unnecessary digression perhaps, but part of the mosaic of failure found here). That stuff (Asahi) is quite good. Miso soup - fail. Tough, strangely blackened bits of tofu at the bottom. Startling to have a bad miso - such a basic prep. The julienned daikon and raw cucumber have no place on the primary eating plates. Total annoyance. We had to just pile it on the main serving plate. The sushi - uh, fair. All the rice from our nigiri also just got piled in the middle of the serving plate. Simply awful rice. Defacto sashimi I guess. The pieces of tuna and yellowtail were about a 4 out of 10 I guess - miscut, misselected pieces at a premium price. The rolls were forgettable. The service sucked, as detailed by a number of other reviews. No management at this restaurant apparently, just a bunch of waitresses trying to out-hot eachother at the expense of their tables. In summary, the first time I have stiffed a server in over 4 years, and I eat out a lot. I've also served before, so this experience was particularly insulting. Outside of Mead St. Highlands Square is a black hole of culinarity. I guess that's why these guys are still open. Avoid. read more

Last night was my first visit to Sushi Hai and I had high expectations because everyone else in my party of 5 had been there and raved about it. I loved the location on the corner of 32nd & Lowell where there's plenty of easy-to-find street parking. The atmosphere was pretty typically trendy, and I liked the dark, cozy downstairs dining room. The service is where it started to get a little sketchy. Our waitress seemed flustered and a little confused. Our appetizer order got sent to the wrong table (who went ahead and ate it, even though they knew they didn't order it - WTF? Who does that??). If I'd been on a romantic dinner date with my LOVAH, I probably would have been pretty annoyed, but since I was with my 4 best girlfriends and we were keeping ourselves entertained with Sapporo beers and lively conversation, it wasn't really a big deal. One complaint that we all had was that the sushi menu is printed in the tiniest font ever and, coupled with the dim lighting, we could barely even read it! Luckily, someone whipped a mini maglight out of her stylish little bag (thank you Mandy) and we were good to go. We ordered a variety of sushi and rolls and everything was fresh, well made and very tasty. I'll definitely go back again (with a flashlight and a magnifying glass)! read more

We went here with a large group for a birthday dinner and had some positives but also some negatives. The ambiance is comfortable and the atmosphere is relaxed. I do understand that everything here is cooked to order and that ticket times are lengthy, but some of the things we experienced were inexcusable. One individual with us ordered a maki roll and expressed his concern for timeliness as he had a prior engagement. This roll was not expedited so he had to ask for it to-go which then took another 20 minutes after the request; he didn't receive it until he was walking out the door. The first round of appetizers went smoothly and timely but when the second wave was ordered, we waited over an hour to receive any items. After receiving most of our food, the duck was severely overcooked to the point of being dry and the sushi was not worth the wait. At this point, we had talked with the server about the timeliness of our food on several occasions but it was still getting worse... One person at our table ordered a medium-rare steak at the same time as our second wave of appetizers. Even after the hour wait, the steak was still not served. It turns out the steak was never fired and it took nearly two hours from order to being served the steak after all was said and done. Needless to say, our server was working her butt off and was very accommodating and apologetic for the restaurant's mistakes. Once the manager finally got involved (after the kitchen closed), they gave us a lame excuse and offered some discount coupons for a return visit. Too little, too late! The damage was done long before and should have been addressed when something could be done to fix it. read more

I decided to try this place having purchased an Amazon local deal. The sushi was pretty good, nothing exceptional. The prices are really super steep. Two sushi rolls and a drink each for two people was $50. This is lunch for two people. Then I checked my bank statement this morning and found they charged me the entire $50 instead of the $10 difference in price between the deal and the actual check! I called and a server answered and couldn't care less what my issue was. She said the manager would call me. The manager DIDN'T call me, so I called several hours later and the manager hadn't even looked into it! Then she promises she will look into it and calls back to tell me that the extra $40 would "drop off" in a few days! Now that explains it! What a pain in the A$$ for a mediocre lunch. Now I have to be hassled with waiting to see if the money "drops off" my account and when. What if it doesn't? I am sure I will get the same "who gives a crap" attitude. The WORST read more

We decided to go get Sushi for my boyfriend's birthday and had been to Sushi Hai many years ago. Last time I was there, we sat in the private rooms, which was great. We got to the restaurant and the upstairs was all full so they sat us in the basement. First they tried to seat us at tables that were no higher than 2 feet off of the ground. The tiny chairs barely fit under the table, so legs definitely did not. We asked to move and were moved to a high top that was pretty dirty and had a crusty old rock garden through the middle. It was fine though. The service was okay, pretty slow. No refill on water or drink. The sushi we ordered was really good with the exception of the Rocky Mountain Roll. Don't get that. The worst part of the experience was the music that they played in the basement. It was awful and really loud. It was like we were in a club and we definitely did not want to be. Atmosphere is not good down there. read more

Went here for sushi with a living social deal. I found the sushi to be pretty good, so do feel free to partake. The ambiance is just ok, but the food was good and cheaper than sushi den. Here is why I'm giving the low rating- we were invited by the staff to go downstairs and hear the band so my husband and I did. He ordered a drink, got it, drank it. When waitress came back, she asked if we wanted anything else. He ordered another and I asked for Bailey's on the rocks. She forgot his drink and my drink came in a typical short drink tumbler, which I expected. What I did not expect was what showed up on the bill-- they charged us $3.00 for ice!! Seriously? When we asked the waitress why the drink was $8 and the "rocks" were an extra $3, she stated that when drinks are ordered on the rocks, the bartender pours more liquor in it so hence the extra charge. There was NOT extra alcohol in there, maybe two shots worth. I expected the $8 but not to have to pay $11 for that drink. Be warned... If you want a drink on the rocks, order it neat with a side of ice... read more

Worst experience ever. Went there for a date and started out decent. The ground level space was booked so we went underground...thought it might still be easy to grab some sush. The server came relatively quick taking drink/sashimi order. After 10-15 mins my date's drink came out. Odd because the place was kinda still empty. After asking where my drink was we heard her rather loudly say "she was working on it". We could obvy see the drink was sitting on the bar. After delivery, she was apparently having a bad night because after repeatedly asking for her name, and the management's, she refused to give it. Finally a management-type person came to the table and apologized, offering a 20% discount. I appreciated the sentiment, but they seriously need to fire this woman as we weren't the only table that had an issue. On the way out, she blurted 'have a great night' obviously trying to save her face. Again, this manager tried to defuse hearing her...but after leaving we realized they both were d-bags in collusion. New to Denver and living right around the corner I would NEVER recommend this place to friends. Total wonder why they even rate 3 stars after meeting this crew. Oh, and tipped this b**** even after her poor life choice. Hope she reads this and makes her think :) read more

I have lived in the neighborhood for years and ever since this place opened, it's been a good spot to have some quick sushi with friends; last night that changed for me. We were a party of five, greeted and sat us right away. We sat there for about a good 10 minutes before the waitress came to the table, even though she walked by us several times before acknowledging us. Another issue was that we all had at least one dirty dish in our place setting and dirty napkins with what looked like soy sauce on it. When she finally got to us we had her replace all of the dirty dishes/napkins and ordered drinks. We all ordered saki, but brought us the wrong saki not only once, but twice...we gave up. Despite all of the issues thus far, we still ordered dinner, it was ladies night and we had a concert to go to. When our rolls finally came almost 20 minutes later (in an empty restaurant mind you), the guy waiter had TWO GROCERY BAGS OF TRASH IN HIS HAND. My friend tried to convince me that it might have been to go bags, but I don't buy it; nothing looked organized in the bags. Even if that was the case, why would you do that!? We finished eating, $130 later we paid and left. This was probably one of the worst experiences I've ever had at a restaurant, everything was wrong. The sushi was ok, service was terrible, place settings were dirty and waiters with trash serving tables. The waitress never even came back to our table for more drinks, she was too busy chatting with another table across from us. Needless to say, this place used to be great...not so much anymore. I can spend less and get better service elsewhere. Too bad. read more

Don't bother booking a party there. It is a huge joke!! We called and reserved an area for 20 people three weeks in advance and were told that it wouldn't be a problem. When we arrived we were told that the couches downstairs were for us until the room to dine in opened at 8. People began showing up and we were told that the couches were no longer for us and a party of 20 got moved to high tops for no more than 10 people. Service was TERRIBLE and everyone was disappointed. The manager walked around crap talking guests and acted way too self important to actually be respectful and helpful. While someone in our party was outside smoking they overheard an employee of Sushi Hai mention that another employee there was having a party at the same time as us. We figured that explained why our party got bumped even though we had reservations. If you are looking for good service and a solid place to entertain friends, this is not the venue. I am certain that no one in my party will ever go back. read more

Truly a disappointment. I had bought a Livingsocial coupon for Sushi Hai about a month ago and paid $20 for $40 worth of sushi. When I logged on to Livingsocial to print out my coupon, it was already REDEEMED!! How was that possible?! I was planning on having dinner and was eagerly waiting to print out my coupon and now wasn't able because someone else hacked into my account. When I contacted Livingsocial about this, they said they couldn't do anything about it and to dispute this directly with Sushi Hai. Frustrated, I called Sushi Hai on Monday 10/21 to see if they could help me with this issue. I spoke to the manager, and upon explaining my problem, it was obvious that he had already been contacted by Livingsocial about this situation. The manager explained to me that the coupon had been used on Friday 10/18 during lunch and was redeemed by the restaurant. At this point there was nothing they could do to help me. I became very aggravated with the fact that point blank he said that he couldn't do anything for me and basically told me that I was screwed. I felt so FRUSTRATED with his customer service skills and his inability to assist me with this issue. I simply wanted my money back or some sort of credit for what I paid for and because they had a printed coupon and had already redeemed it, he and the restaurant could not do anything for me. This was clearly a case where someone hacked into my Livingsocial account, printed out an unused coupon and enjoyed Sushi on me. I know this isn't Sushi Hai's fault, but I feel so violated and disrespected by the restaurant and the service the manager provided. When you're a business, you always want to keep the customer happy and keep them as customers. I was truly looking forward to having sushi at Sushi Hai but after this NO WAY will I ever go there nor will I recommend this restaurant to any of my family or friends. I am still awaiting a call from the manager to see if he's been able to figure anything out but have assumed that he threw my number away the minute he hung up the phone. read more

We have been coming to Sushi Hai for many years, however, we had not been in recently. We had purchased a Gropoun for $20, allowing us to purchase $40 worth of food and drinks. We attended during happy hour, and were under the impression that we would not be able to use our coupon in combination with the happy hour deals. Which was completely fine! However, once we purchased $40 dollars worth of regularly priced items the staff refused to let us order off of the Happy Hour menu, insisting we would be charged full price for anything we ordered. So, we simply ordered our $40 dollars worth and dropped the subject. I understand that this might just be restaurant policy, but the way the staff treated us was completely rude. When we sat down the waitress snatched the happy hour menu as soon as she saw we had a coupon, and ran of with it not even taking time to explain. Furthermore, she remained uninterested in us for our entire meal and refused to listen to us when we explained we were interested in ordering more from the happy hour menu. Moreover, other individuals around us were treated just as poorly. One man came in, dressed in casual clothing and sat down at the bar. The staff immediately seemed concerned and quickly moved the man to the back of the restaurant. Overall, I love the food here and understand why they enforce certain policies. However, the elitist attitude of the staff has caused me to seriously reconsider attending again. read more