Good grief this company is a HOT MESS! I originally called their #866 number at 11:47am on 7/12/14 to schedule an inspection of my home. I spoke with Sophia Townsend. She advised me that she would message the branch manager closest to my home and have him call me and he would probably be at my house by the end of the day. I thought WOW... that's pretty good service. Same day? Awesome! I'll stay home and wait! I'll sacrifice my Saturday and wait! Wait wait wait! The whole day went by. No call. No show. Nothing. So I figured perhaps they don't work on the weekend. That's fine - I like my weekends too, you know? So I figured they would call on Monday. Nope. I figured they would call on Tuesday. Nope! So by late afternoon on Tuesday I'm starting to wonder WTH... and I call AGAIN... you know, because I'm pro-active like that. I spoke with George. George was a little snippy. George needs some phone skills training - just sayin' - he didn't make a good impression on me. George then tells me that the manager that Sophia sent my message to was out on vacation, so that's why he hadn't contacted me. Brilliant. So if you have a customer that wants service, there's no one checking that branches emails or anything like that to save yourself from losing business? Fabulous business model! So I tell George I will have to "call them back" to schedule, because at this point I was wondering if I even wanted to hire these fools. So here it is five days later. I called AGAIN just now and spoke with Autumn to finally schedule an inspection, because after all, Sophia and George both said it was FREE. It even says so on their website. I explain to Autumn the fun I had waiting all day Saturday, the lack of phone calls, etc.... and she says it's ok because they had me scheduled for 7/21/14! Um, WHAT? This company literally put me on their calendar without calling me or asking for my consent. I kid you not! Total disregard for a potential new client... could you imagine if I had not called and they just showed up out of the blue? How has this company stayed in business with this sort of business model? I cancelled the appointment, of course and now that I see the other reviews, I'm glad I did.... read more

This company doesn't deserve 1 star, they can't resolved the problem I had since last week. I regretted calling this company for a service

DO NOT USE TERMINIX. Big company,big disappointment!! So hard to get anyone on the phone to ask questions. Every number we called all went to voice mail. Drove to the location was listed on website, Terminix moved out of there in April of this year. Terminix hired 3rd party company to come out to do termite fumigation, if we know this, we would called this company ourselves and saved us a few hundred. read more

WASTE OF MONEY AND TIME! BAD, BAD, BAD! I've used Terminix for a few years now, giving them an adequate chance to solve our pest issues. Basically they are INCOMPETENT, APATHETIC, LACK the professional SKILLS to do the job, and have TERRIBLE CUSTOMER SERVICE. This is not an exaggeration! Dishonesty also seems to be their thing based on other Yelp reviews too. We've had roach problems and used quarterly service; they "spray" the outside of the home, but do not inspect the home itself. When you ask for an extra service that your contract entitles you to (their "Ultimate Service Guarantee" = B.S.), they often have no time for you on your schedule! When they do come out, they do the minimum pest control "show", with a sprinkle of powder here and there or some spraying. Nice guys who come to the house, but they really lack any knowledge on pest control. We discovered that we now have MICE!! (thanks Terminix for your laser-like inspection skills) which bewildered Terminix. My wife called on a Thursday morning, and their blasé attitude was "sorry, we have no one to come until next Monday". Really?! Wait 4 days with rodents running loose in your house, after having their regular contract service for several years?! Done... Going to try someone new. Cancelled Terminix today. They seemed interested only when I told them I wanted to cancel, and asked if I wanted "to involve a manager". The stupid manager that was supposed to call me yesterday still hadn't called. Nope...done...never again. read more

My review has nothing to do with Terminix's service. It concerns their postal mailings from this location in San Diego. I have been calling and writing to the company to ask them to STOP sending me junk mail because I travel for business and have a couple of different mailing address. My mail is resent from San Diego and it gets very expensive and VERY ANNOYING when junk mail follows me around the country. I have been trying to stop their mailings from 2008. I was told today the company is unable to stop the mailings. Furthermore, I live in a high rise and pest control would not be handled by Terminix -- yet it comes to my address. This is extremely poor customer service and I would NEVER use Terminix or recommend them. read more

So I had to arrange all this repair done on one of the properties my work has listed. I'd probably give the customer service line 0 stars and the inspector we dealt with 2 stars. I agree with a previous reviewer with not taking accountability for damaging the roof tiles during fumigation. They have this tile insurance thing that wasn't mentioned to us but apparently we did have it according to our inspector. It's common during tenting fumigation for a few roof tiles to be cracked. It was just a nightmare trying to figure out everything and speaking to someone different each day. Took me 3 days of calling for someone to actually mention to me about a tile insurance. I was trying to figure out if someone was actually going to go back to the house to fix the tiles that were broken during the repair. What made me upset was the customer service line saying that they counted 19 cracked tiles that they aren't accountable for and since according to them we didn't have the insurance so they weren't going to fix it. I started to email the inspector we had and he helped straighten everything. We did have the insurance and we had proof from the home inspector that there were no cracked tiles a month before the repair. They repaired 3 that they did break and the rest were there before but were tiny cracks that weren't noticable unless you stood on the roof. It was just a bad experience. Took me a few days to get an answer and a few more days to get someone to repair the damage. The inspector who at least helped with straightening up the nightmare with the roof tiles but there were a many things I disliked. What made me upset is that I asked 2 weeks a go for termite inspections on 3 other properties and I still don't have confirmation that it was completed. It rained in San Diego one day and it's no excuse for them to delay this long on termite inspections. read more

My initial doubts about Terminix were only exacerbated by the confusion and lack of courtesy that we experienced from the technicians and customer service reps. By lack of courtesy, I am referring to how the technicians do not show up during the set time appointments and come at a much different time instead (or not at all, even...) Two days before we got our house fumigated, we were told that the technicians would come between 9-10 AM on the day of to set up the tent and start the process. However, on the day of, the technicians did not arrive during that time window. When my mom called Terminix to ask why, customer service told us that they would be coming anytime between 9 AM and 4 PM instead. It left my mom and I very frustrated because it pushed back our schedule for the day, and we didn't know when to exactly anticipate them. Just late last week, different technicians were supposed to come to do free ant exterminations as part of the post-fumigation process. We had to reschedule twice because the technicians failed to show up at all during those two initial appointments. On the day they finally showed up, they simply did the work and left without a word to confirm that they were finished. The reason why I am giving two stars is because one of the technicians we spoke to was very helpful in explaining the whole fumigation process and what we needed to do beforehand to prepare... Although he was very bad at replying and picking up his phone when my mom and I had important questions to ask him. read more

I had a termite protection plan with them for five years. Every single year, I had a problem scheduling my annual inspection. I've had multiple no-shows for the inspections, or people arriving much past their arrival windows. I'll call and ask why the tech didn't show up, and they've said things like "the technician called in sick today." Fine, people get sick, I understand that. But if dispatchers knew that the tech wouldn't show up, why didn't they at least notify me to reschedule, instead of letting me sit and wait for someone that wasn't going to show up? It's total disrespect for my time. Last month, I had another scheduling hassle with them to get a Saturday appointment. I wound up having them tell the branch manager that I want a Saturday morning, you pick the weekend, I'll make it work. I was trying to be reasonable. The local manager emailed me directly with an acceptable date and time. This weekend, the guy didn't show up. I called and they told me their system showed a later time that day. This was news to me. Their logs showed that dispatch had changed my appointment time, again without bothering to give me so much as a courtesy notification, and let me sit there all morning waiting for someone that wasn't even scheduled to show up. THEY HAVE COMPLETE AND TOTAL DISREGARD FOR THEIR PAYING CUSTOMERS. (To be completely fair, every single person that actually came to my house was unfailingly polite and pleasant to myself, my wife, and my kids. No complaints with the actual techs... the ones that showed up anyway.) Five years was four years too many with them. I canceled my subscription on the spot and demanded a full refund, and I'll take my business elsewhere. There are plenty of other termite companies in the area with much higher ratings. read more

This is Terminix San Diego. More sales tatics, the customer service. Called them for additional services: Attic Insullation removal, and a bee hive removal. Their prices were not competitive. The on site technicians/inspectors have to check with their managers before giving a price....not buying a car. Once I told them to cancel my service, they offer me a discount on current services, just like the cable company? Overall the techs in the field are great but any additional services are overpriced. They only care about customers who are going to cancel services, this is insulting! If they truly cared about customers, they would reach out to save you money, and not as a sales tactic to increase their bottom line. read more

I wish I had read these reviews before I hired Terminex. I made an appointment for them to spray my yard and house for fleas. No one ever showed up and no cancellation phone call. I called to see if the service person was running late and the customer service lady said she didn't know why the tech didn't show up but she would reschedule me for the next day between 2 and 4. I called back later that day because I was never given instructions to prepare for the spraying and I was wondering if I needed to close all of my windows, pick everything off of the floor Etc. the operator of course had no clue so she put me on hold while she asked her supervisor about instructions for me. Well, it's good that I called because I did need to do prep work for my house and they also had NO record of my appointment for the next day. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that it's not possible to transfer me to a supervisor...... I am an idiot for not cancelling the service at this point The next day, the technician arrived at 10:30 not between 2 and 4! Thankfully I was home. The technician said he would need to come back in ten days to follow up. So, I called to make an appointment for today between 4 and 6. I just got a phone call at 3 from the technician saying that he can't come until tomorrow!!!!! Our flea problem seems better but I am still getting bitten. I am going to check the yelp reviews to find a company to work with. I definitely DO NOT recommending using Terminex unless you are willing to stay home all day, everyday waiting for them to show up when it's convenient for them rather than when they said they would be at your house read more

Worst Service on Earth dont ever go with this company they are cheaters and whenever you call them they dont come to your house and they deleted my name from the system with no reason tried to contact them many times but no response read more

I would NOT recommend! Zero stars. They say money back guarantee if you are not satisfied on their commercials that is the whole reason why i went with them. I thought this was for sure going to work on our problem. I set up my account paid for the 3 month service and they came out 4 times and everytime they came out they literally spent 5 min in my home and left. Not doing anything! It did not improve our situation at all, made it worse. I called to cancel my account and it was so hard to get a hold of someone. I would hang up when it would get to 40 minuets on hold. I would spend my whole lunch break on hold.. waist of time! When I finally did get a hold of someone on my FIFTH try they denied every saying money back guarantee but however will be willing to do it anyway seeing how upset I was.... I NEVER RECEIVED MY MONEY BACK! THEY LIED. these people are unprofessional, its such a fraud. They don't care about your problem. They send out people to "service" your home they don't do shit when they are there. Don't waist your money. Mario the manger from terminex agreed to give me my money back I have texts from him saying so and it never happened. So disappointed l feel robbed . read more

It takes all types of reviews to make YELP go 'round. Well, Unlike the frist reviewer I have had a great time with these pros. Yea, they automatically renew you. And??? I did read the contact. So.... Anyway, they always call when they are coming, they always arrive within 15 minutes of the time given, even though they give you a two hour window. Great inspections, the dude that comes is always friendly and knocks to let us know he has arrived. Courteous and never walks through the house, asks to use the side gate. No complaints here. read more

I have had a contract with this company for many years. The inspectors are great--very knowledgeable and professional. Dealing with the office is another matter. If you call the 800# to schedule service, they can't help you and want a scheduler to call you back. The phone person was not allowed to give out the local number, which is ridiculous. The scheduler calls in a day or two and we play phone tag for several days. This is not good customer service. read more

This is possibly the worst customer service I have ever received. They guy working was taking to me and the whole time he was just hugging and puffing as if my business was an inconvenience. Then after I said I want to get an inspection because I'm unsure if J have termites but that Id have to talk to my HOA to see if they would cover it or not, he laughed and said you might as well just have the hoa do it then. I said "that's really unprofessional" and he said have a great day and hung up. I'm so glad I didn't have one of their servicemen in my home. I'm someone who relies highly on customer reviews so when I write one just know it was bad.wouldn't recommend because i don't even want their servicemen in my home, not even based of work but off professionalism read more

I attMy apartment on Acorn St. is completely infested outside an inside with termites, cockroaches, mice an other verman. Mainly termites. Damage was/is obvious to anyone who is even remotely familiar with such vermin. I educated myself well enough to easily identify where here they r inmy apt., what they leave behind who whzt termites swell enough to be able to easily gave hostile vacate identify the termites an what they left behind as well as their handiwork to my antique wood furniture. I called terminex explained i needed validation of such infestation also wanted to see if it was possible to get them out an be able to save my precious items. read more

Terminix has the worst customer service. The termite inspector was rude to me and very quick to get off the phone twice now when I asked him the different options they have available to remove termites from a property. They don't put anything in writing and just ramble off a bunch of options over the phone. When I requested explanations he just told me that it's "company policy and that is why." They're not about helping the customer and explaining the different options in a clear concise manner. I would definitely never use them again! It was a waste of time. read more

I called this company on Friday 5/20 because I have been having a Rat problem which brought in Fleas with them. The Rats have been living in my couch and mattress that I sleep on. Friday I called and the appointment scheduler was really helpful and confirmed my appointment for a free inspection the following day which was Saturday 5/21 somewhere between the hours of 3pm and 5pm. It is now 9:47pm of 5/21 and I still havent heard from them. No Call / No Show!!! I will never inquire about any of their services ever again!!! I will burn my apartment down before calling this horrible company ever again!!! read more

On the weekend I had set up an appointment for Monday 1-3. At 2:40 I had called them to make sure someone was still coming since no one called according to their 30 min call prior to going to your home procedure. They said there was a miscommunication and for some reason they couldn't do it today and didn't seem to care either when I told them they'll lose the business if not done today. The person on the phone sounded like he did too much drugs. What a bunch of braindead people running that place. They must have too much exposure to the chemicals. Avoid them because they didn't seem to care and that kind of attitude makes for bad business. Just imagine the carelessness being around and the application of all those dangerous chemicals. read more

This is the worst, most unprofessional company I have ever encountered. After becoming President of my complex's HOA , I had to deal with Terminix on a regular basis. They were charging almost 40 dollars monthly to come and spray the ground around HALF of the building. I asked how the "technician" had access to the property. "Did someone issue you a key?" His response was that he usually just uses a screwdriver to "pop the lock" on our security gate. Awesome. When ever I try to call these people to ask questions, the person who answers the phone usually sounds lost or confused. Simply responding "I don't think I can answer that question" or "I don't know how to do that... I just answer the phone." When I canceled our service the "technician" called me to negotiate things. He was nothing short of rude. I stated that our complex was no longer interested in their services and he became noticeably angry with me- Remember that this is the same guy that knows where I live and how to "pop the lock" on our security gate. The manager called me later to smooth things over, but when I again said, "Thank you, but no thank you," he actually hung up on me. Choose a different company! read more

Scheduled a service for today. We were told to wait from 4-6 that someone named dan or something along those lines would contact us to let us know he's on his way or at our house. We were Instructed to move all our stuff from cabinets spent all day moving everything and they never called and never showed up. And when we called they said no one would be coming to do our apartment. We only had today for service as we work Monday through Friday 9-5. We even gave them all our debit card information so that it would all be paid for. So unprofessional. read more

We have had a contract with Terminix for over a decade for servicing a 4 Plex in Ocean Beach. Recently, a tenant complained of termites in the open beamed ceiling. I have been trying for three days to contact Terminix to schedule service. I have been on hold for over 30 minutes several times only to be hung up on before talking to anyone. I have left messages being told there would be a return call in 24 hours but that hasn't happened. Why would anyone want to give new business to this company? Obviously their 90 year run is coming to an end. read more

I called Terminix twice today to schedule an inspection and was on hold for over 10 minutes each time listening to their recording. Must not need any business.... read more

Booked an inspection appointment online, which they didn't show up for. Made another appointment for a couple days later, which they also didn't show up for. It's a 2-hour window which is bad to begin with, but even worse when they never arrive or communicate in any sort of way. I called their corporate office, who saw that it was on the calendar and that a person was assigned to it, but it seems impossible to get somebody to actually come by. Going to try a different termite inspection company, since trying Terminix was a waste of time. read more

We've been paying a ton of money every year for a warranty service, which is supposed to repair termite damage in the event as get termites after we had our house tented. Well, we had some serious termite damage in on area of the house after the tenting. It took forever to get someone to come out and inspect the damage, which we documented in detail with photos and even left the termite droppings in the area for them to see, and it has been impossible to get anyone at any level of the company to follow up by getting someone to repair the damage to the wood. We've tried the local office, corporate, told everyone that calls us from the company, trying to sell us other services, and no one ever responds. What a bunch of losers! Obviously they don't want to spend anything to honor the warranty we pay for every year. Not a trustworthy or honest company, give them zero stars and hope no one hires them! read more

I cancelled my contract because of horrible customer service. I had termite yearly service and quarterly pest service. Every year they would come out to check for termites, which was good. However, when I found some termite droppings they would come out and tell me to clean them up and if it continued they would come out and treat the spot for termites. Then when I saw more dropping and call them out they would tell me it was not a live nest. The rep was very nice and actually suggested to cancel the service contract. He provided more detail, but asked not to share. Needless to say, I am now treating them myself. Additionally, they put rat traps in my attic. But when I got a new rep, he would not go into the attic to change or even take them down. This same rep put a rat bait station in the dog area after letting him know my dog chews everything. He assured me dogs could not get into the stations. A few days later, I checked the bait station and my dog had ripped it open, luckily the rats ate all the bait prior. I called several times and was told I would get a returned call, but not the manager or the regional manager ever called me back. I switched to Clark Pest Control and so far all is great!! Terminex you need to improve your customer service and follow through. read more

Yesterday, I had an appointment between 2 and 4, for my yearly termite inspection, that I had paid a year in advance, 185 dollars. NOBODY came and No communications or apologies. Called and got somebody from Arizona, after 28 minutes on hold. He confirmed my appointment, try to call Troy, the guy that was scheduled to come, tried the office in San Diego, try the supervisors. NO ANSWER! Left messages with everybody to call me. Well, after 26 hours, still no calls. I am mad, no way to treat a customer of 20 years. Still waiting.... The management of the San Diego office is awful. They never answer their phone and the call go somewhere else in the states. I had to go few times, in the past, to their office for any kind of results. One star is a star to many!..... read more

Two no-shows for a scheduled appointment. The company made no attempts to contact us to inform us that the inspector was not coming.

Been using them for years and now we're having a problem with spiders. They have sprayed a few time without any luck. When I called customer service to ask about the money back guaranty they where rude and hung up on me. Choose a different company! read more

I don't recommend them at all and I'll be telling all my friends and family to avoid them. The initial visit was rushed and the spider webs inside and outside weren't address at all. All that was done was a quick spray down. I could've done that myself. I needed someone to get rid of my existing spider problem. The manager called me and scheduled the tech to come back and take care of the spiders the next afternoon, but he never arrived within the 2 hour appt time. I called the manager to ask what happened and he told me that he forgot to inform me that the tech couldn't make it... And also, now he isn't going to be able to get rid of the spiders inside... (Which was my main problem in the first place). Then the tech texts me the next evening asking to come the next morning so I texted back (fairly late in the evening) that it was fine, please come. He didn't arrive for the second time. I'm done with Terminix. I'm very patient and understanding, but this is ridiculous. read more

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Had to elevate my issue to the entire socal regional manager...and still 0 calls back. half hour on hold every time I call in. Promised termite clearance, never given. Paid $1000, no clearance given. Worst ever. read more

This has to be the worst company I've dealt with. Had a termite inspection done on 05/16/17. The inspector Troy never came inside my house, he was supposed to, he made existing holes in my eaves larger than the termites did. Top it all off with the black sharpie markings he made to show where termites were. Really! I called on 05/17/17 to let Terminix now of my dissatisfaction, only to be told his supervisor Greg Brown was not available and he WOULD RETURN MY CALL. No call so again I called on 05/19/17 was told again he would call me. No call. Called again on 05/22/17 (9:30am) and was assured that Greg Brown was in the office and would return my call in about an hour. I still have never received a call from him or anyone. Bad company. read more

Avoid!! I had rats in my house. Not in the attic or crawl space but in the house. I was frantic and called Terminix. I thought they would send someone out to take care of my problem. Instead, the guy who arrived had no traps, no barriers and no plan to get rid of the rats. Instead, he tried to hard sell me a $1300 subterranean termite program and a $2000 rodent prevention program. I didn't need prevention, I needed removal. Terminix's goal is clear: take advantage of distressed homeowners by selling them overpriced and unnecessary services. There are much more responsive, cheaper and empathetic pest control services out there. read more

Called because we found a cockroach in our bathroom. Wanted an inspection to see if it was one that wandered in or if we needed their service to spray. The customer service rep called me back after I filled out their online form and didn't know initially if he was calling me or if I was calling him! Then he was very rude and said that they would only come out to treat the roaches and not to I spect because he stated if we saw one that there were definitely more. I again asked if we could have an Initial consultation just to make sure that we weren't having poison sprayed on our home for no reason and he told me he was doing the consultation and that they didn't have to look to know there were more! Absolutely terrible! Called truly nolen and they came to consult same day:) read more

Terminix used to be an excellent company to work with, but has deteriorated. I recently had a Terminix inspector find termites, and Terminix was supposed to follow up to schedule a treatment appointment. When they didn't, I tried to schedule an appointment, but every phone number, even the local one, got routed to a distant call center. When I finally got the scheduler days later, she scheduled an inspection that I had already done. I had to explain to the technician that the scheduler had made a mistake and told him what he was supposed to do - treat the termites, not repeat the inspection done a week earlier. I managed to get the manager's name to follow up with, but never got an apology from either the scheduler or customer service. I am totally satisfied with the manager's response and with the work of the technician. He treated the dry wood termites as I requested him to do, even though the scheduling department hadn't told him he was supposed to do that. However, I am totally unsatisfied with Terminix's customer service and scheduling departments. They failed miserably in their tasks. read more

THE WORST!!! We payed $200 service for 3 months. These past 2 months we've called a total of about 5 times because the infestation is still there, the roaches have gone nowhere. The agreement was that for 3 months they would continue to come free of charge. It ends up they charge my card $130 towards the end of the second month. I called them and they gave me a bunch of cheap excuses and refused to refund back the money. Now I am having to dispute it through my bank. Terminix are a waste of time and money. read more

I would have given them a zero star rating however the lowest you could give them is a one star rating! Terminix is all about the money. They do not want to spot treat because they don't make any money off of it. They want to tent your whole house even when you don't need it. I was given a quote of $3500 to tent my house when a spot treatment is all that is needed. They are crooks! read more

I was doing a refinance on my house and my loan officer called Teminix to perform a termite inspection. I had a VERY small window of time to perform the inspection and Jay Mitchell, the inspector, accommodated that. He was friendly and knowledgable and kind when he alerted me of the termites in my attic. They set up the tenting to best suit my schedule and helped me when I had questions. While he offered many services, he was honest about the need and scope of work. Jason Curry installed attic insulation while I was at work. He was clean and treated my home and small dog with respect. I understand that people give bad reviews because of the nature of their business, but I had nothing but good experiences with them. I would recommend them 100%. read more

This review is specifically for today's service with Terminix, although we've had a contract with them since we purchased the property in 1992. We needed some dry rot repair. Lyle, Tim and Marcos were GREAT!! Repaired, wood facia looks great. Very happy. Overall, we are very happy with Terminix. Never had any issue with yearly inspections as the inspector always arrives on time and does a professional job. House was tented 5-7 years ago with no issues. We will be selling soon and recommend to buyer that they continue the contract. read more

Horrible service! They took over for Alterra Pest Control and after 2 services I had to cancel. Totally unprofessional and rude was Chris the technician. They ripped me off and lied to me about being "fully covered" for bee's and then BAM...a call from the guy on the same day as the scheduled service just to let me know it's $300 to remove the bee's. I have had enough and just canceled my service and will never look back...THESE PEOPLE ARE RIPOFF ARTISTS! read more