I brought in my 2017 Model S after an Auto Summon incident where the vehicle sideswiped a garage pillar, damaging the passenger-side door and mirror. What should have been a routine repair turned into a complete failure in quality control and customer service. When I picked up my vehicle, it was returned in worse condition than when I dropped it off. Immediately, I noticed multiple new issues that did not exist prior to service: * Wind noise caused by a panel gap/misalignment * Climate system not functioning (no cold air, climate unavailable in the app, and Dog Mode disabled) * Park Assist not working * Exterior temperature not displaying * Rear passenger door handle not functioning * Missing front sensor rubber cap * Missing clip on the front mud flap * Front lip rubber improperly installed and blocking part of the grille * Vehicle returned extremely dusty * Scratched damages to the steering wheel These are not minor details--these are basic functions and components that were clearly disturbed or improperly reassembled during the repair. It is unacceptable to return a vehicle in this condition. So I had to drop off the car once again for repairs. To make matters worse, when I picked up the car for the second time, there new scratch on the passenger mirror (which was not present at drop-off), the manager suggested that I may have caused it myself. That accusation was both incorrect and unprofessional. This is something that would have been identified during the original walk-through. Although she eventually offered to order a new mirror cap, it felt more dismissive than a genuine effort to take responsibility. The interaction escalated further when, during our discussion, she brought another employee to stand behind her. He was one of the tallest team member there. This came across as an intimidation tactic rather than an attempt to resolve the issue. Instead of taking accountability, the conversation shifted to irrelevant points about "free work" (I paid my deductible), my vehicle being a "legacy" model, and my service history--none of which addressed the actual problems. This entire experience reflects a serious lack of accountability, professionalism, and quality control. Returning a vehicle with multiple new defects--both functional and cosmetic--should never happen at any service center, let alone Tesla. I honestly had a better experience at a Tesla-certified collision shop. The only positive part of this experience was Miguel, who was professional, helpful, and the only team member who genuinely listened and tried to assist. read more

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The worst customer service ever the 2 gentleman sitting in front office are rude and very nasty , and the worst body shop in universe. Do your self a favor and skip this body shop. I brought my tesla to Dana and it took nearly 4 weeks to fix the vehicle, once it was done, I picked up my vehicle, and a day later my door handles didn't work and the glass was not aligned, once they fixed the windows, I noticed the windows are not going all the way down, and now after 4 stops to this ridiculous, unexperienced, so called a body shop. My door is still not aligned and the and interior keeps popping out. Im so disappointed read more

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Got helped by Orlando and he was overall very helpful and quickly helped me identify that my car had tree sap and not corrosion

Would give 0 stars if I could. Replaced windshield came with more headache than good. Full story: Got hit. Needed collision repairs. This was the nearest shop so no choice. Don't even get me started on the wait time to even get your repair started. Also needed windshield replacing so I inquired while I left the vehicle in for collision repair. Turned out windshield replacement was more expensive here than Dublin so I said no thanks just the collision repair. I go to pick up the car they tell me they mistakenly replaced the windshield so it's free. I said sweet thanks. Drove it home. Turns out there's grease/oil/finger marks all over the inside trim of the windshield. See pics. They said I could come in and they'd clean it for free. That's at least an hour drive there and another hour back, plus waiting there while they clean. Got there, they did a crap job at cleaning the first time around so I pointed out all the spots again and guy takes it back to the detailer. This time the detailer comes out with a can of maguires upholstery cleaner and asks me to point out all the marks. Honestly I'm not even a car guy so I'm not being picky here. You have eyes, you can see where they are. Felt like they just didn't wanna do the job. Anyways I pointed them out to the tech and he rapidly sprays and scrubs, spends less than 3 seconds on them. At that point I said screw this. Already wasted so much time. Honestly if I knew they were just gonna be using a can of maguires upholstery cleaner, I would have opted to do it myself and save time energy money. Tesla service feels like McDonald's drive through. That's the quality you're getting. read more

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Ismerai is the best! He answered all my questions, kept me updated, and made the whole repair process easy and stress free. My car was involved in a hit and run while parked, and the Tesla Collision Center made it look brand new again. The work was top notch, albeit a bit slow. But the team was professional throughout, got me a rental, and got the repairs done. Expectations were low due to the reviews for this place, but I was pleasantly surprised! read more

Worst service ever. First of all they had me to pay for just giving me a quote. Second, while they just inspected and worked on estimates, they damaged my car further. I'd avoid this place 100% even though they seem to be associated with Tesla but not trustworthy at all. I would have given no star at all. read more

Repair service came out good but they have a limited amount of rental cars available so you have to call/come back if theres not one available when you drop off. Also they can be kinda hard to get ahold of at times over the phone, but i appreciated that the car was cleaned up before they returned it to me, and that the charging tolls etc for the rental they provided were free. Overall still recommend taking your Tesla to a certified shop over 3rd party. read more

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Poor in everything.... the 800 number is useless... the email they wont respond.... I have the model y with ppf wrapped, they didnt re wrapped my car of which its stipulated in the insurance that they should refund to have it done outside this shop. read more

I brought my model 3 here for an estimate. Rudy was not very responsive and wouldn't answer questions. I declined the repair and turns out they have already been working on the repairs without my authorization. I was very clear I only wanted an estimate. His manager Tai? said "they keep it moving" because they have a lot of cars waiting. So they don't wait for authorization before they start working on your vehicle. And now they want $3000 for storage since I dropped the vehicle off 9 days ago and work that they started that did not authorize. read more

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Customer service was the only positive in my experience with this collision center. Marc and Ryan were responsive and helpful with their updates but the actual repair left much to be desired as there were and still so many issues with the car that should have been fixed or not been an issue. Tons of fitment issues, paint overspray, and loose ends. read more

* Local folks were amazing but Tesla Insurance is horrible to work with. * Johnmarko was our contact * Easy in and out * Our damage was minor and it took 2 weeks * Work with rental car companies with prior setup Our Model Y was rear ended. The damage was not significant and frankly I waited a year to get it fixed because the shop I wanted to take it to was slow to respond and could not get us in. I put it off until I got a notice the claim was going to be closed. I went on the App and setup a service appointment with Tesla Collision on Mabury and it took about a month to get in. The Tesla Estimator was Johnmarko and he was pleasant, helpful and easy to work with. I had several challenges with the status of my claim, getting a rental but Johnmarko and the facility worked with me even though their records were not matching what I was telling them because the claim had been closed. In the end they fixed the car, I got a rental and was happy with the work. I have a Model 3 that also needs a trunk lid replaced and Johnmarko was helpful in helping me make a decition to get that fixed too. When I get the time and money I will definitely have them fix it. read more

Our initial appointment was scheduled months out so I didn't have the best first impression. Fortunately, there was a cancellation that bumped up our appointment. Everything was communicated via the Tesla app which I love! Questions and information were answered and sent right away. When the car was brought in, check in was quick and Ulysses came out and talked me through the whole process. Our repair took less than a week. And the best part, Tesla delivered our completed car to our house! They even made sure the car is cleaned up inside out. What top notch service! Payment was also done through the Tesla app. Super simple and easy. read more

I had a collision that impacted my rear bumper, tail light, and rear quarter panel on 10/29. The earliest appointment for any Tesla Collision Center in the Bay Area was 12/11. I dropped off my car on that day and was able to get a rental car through the Collision Center seamlessly. However, it was only covered for 30 days. My tentative completion date was 1/11. Seemed perfect. In reality, actual completion date was 1/26. Dropping off the rental was easy and contactless. The staff themselves were very responsive, so kept me updated on the status. However, it was pretty frustrating not having a car between the end of rental coverage and getting my car back. On top of that, the quality of the repair was just fine. From afar, all looks good. But the tail light and panels are not flush. Just expected more since they only work on Teslas and should be experienced in Teslas. read more

Repairs took forever(2+ month for a bump in the front) and the TESLA estimator NEVER send the repair cost supplements to the insurance company. Even after I called again and again and they promised to send it over again and again. It has been 2 MONTHS!!!!!!! VERY VERY VERY VERY terrible experience. read more

I had a pleasant experience. John M was my main contact and he was very professional and helpful. My car had suffered minor damage to rear bumper from an accident. It was fixed in 5 days. Thank you John and team! read more

Geraldo and Jasmine are great! They are very responsive, easy to talk to, and understand! I got into a car accident that wasn't my fault. Dealing with the insurance and rental was a total nightmare! But when I had to communicate with Tesla, I knew I had nothing to stress about because Geraldo and Jasmine were on my team! They really help you understand the process and do their best to work with you and the insurances. Geraldo helped me out a lot and was able to accommodate the pick up times for me based on my busy schedule. He is very responsive as well and you can tell he cares about his clients! Even when I had issues with the insurances, Geraldo gave me tips to help me out! Yes it's true that the appointments are far out, but quite honestly it's the same everywhere. So that's not really something to complain about to be honest. I personally am okay waiting longer for my appointment if I know I'm getting it done at this shop. Because I know Geraldo and Jasmine will be there for any questions or concerns I may have. I also know the work that will be done on my car is good quality work. Honestly, I had a previous bad experience here that when I made my appointment I was nervous I was going to have the same experience. However it seems like this Tesla repair shop has really upped their customer service skills, and as mentioned Geraldo and Jasmine were a huge part of that great experience! Now if I do have anything that needs to be done for my car, I know I could come to this repair shop and say with confidence I will be taken care of. Thank you for all you do team members Tesla Collision Center of Mabury Rd! And a special thanks for Geraldo and Jasmine for giving me piece of mind during a stressful time! (: read more

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Long wait time, 28 days for repair, dusty interior, did not clean before returning. Service quality was fine though.

I took my car in October 21st for a repair since there was damage at the lower car door frame when making a right turn. I didn't get to pick up my car until December 16th which was almost 2 months. The wait time was pretty long and at that point I was thinking of almost giving up my car. The office people that checked me in were nice and professional, and even the one that was in charge of overseeing my repairs. But this review is mainly for the people that worked on my car. Upon pick up, my car was dirty, there were smudges everywhere and the floor at the driver side was covered in dirt. My screen protector on the display screen was scratch and I just installed that prior to bringing it in for repairs. Also, I noticed a new scratch on the lower right side of my rear bumper. I brought in my car to be repaired, not to have more damage on it. Now I will have to bring it in again to get it fixed. I've only have this car for 2 months before it needed repairs, but the amount of time it's taken for it to get repaired is now longer. read more

Tesla Collision San Jose - Scratch on the lower side of rear bumper. - Body Shops Near Me - San Jose, California

This Tesla service center has been a disappointment. Upon my initial visit, I was informed that my appointment was booked by mistake on their end. How does that even work when I booked the appointment within Tesla app? What's more likely to have happened is that they gave my slot to someone else, perhaps to a family or a friend. I was promised with the conviction of a seasoned politician that the next time I'm there the job would be done within a day. That promise has shattered, much like the roof top glass that's awaiting replacement. This is the 4th day since my vehicle has been with them. I have tried messaging and calling them but there is no response! Despite my explicit request for honesty on the day I dropped my car off, I am met with silence. If only I was informed, I would have planned ahead. Meanwhile, another service centers is ready to rectify the situation in mere hours. I really wish I never went to this service center to begin with. Proceed with caution! read more

I unfortunately was hit by a DUI driver going in the wrong lane on April. 25 - while the truck only suffer minor exterior damage and still in drivable condition (damaged side mirror, no body damage at all), the steering rod was unfortunately bent. (see pictures attached) On a normal truck, especially offroad trucks, bent steering rod happens quite often and is typically an easy job. 4/26: I sent my truck to San Francisco Service Center, I was told they cannot take my truck. They don't have the ability to fix any Cybertruck at the moment. Since it's a Saturday, I asked nicely if I could leave the truck there until Monday so I can figure out the process. I was told "I had to tow my truck back home and they absolutely do not have a spot for me there." Ok, understood. Definitely not something normal dealers would do but I can work with that. After some back and forth, I was told "you should tow your truck to San Jose Collision Center, they can take your truck even if it's a Saturday. " I called a tow truck, waited 2 hours, paid $700 to get it towed. No one is at the collision center and I dropped the truck off in the parking lot. 4/29: It's Monday now, I called San Jose Collision Center. I was told I needed to make an appointment first in app and they cannot take my truck in right now. Different than what I was told on April 26 by the SF SC, but I guess I can work with that - I called a tow truck again, waited 2 hours, paid $700, towed the truck back to my place. 4/30: Managed to book an appointment for May 2 in app. San Jose Collision Center told me no way they can take my truck in as they need to order parts. I asked them: do you know what to order without inspecting the truck? And I got a firm answer: Yes, pictures are enough. They also moved my appointment to May 15. 5/1 - 5/14: Submitted photos and followed up on parts arrival. I was informed all parts will arrive on May 14 via chat. 5/14: I called a tow truck, paid $700, towed the truck to the collision center. 5/14-20: absolutely nothing happened other than my fully charged Cybertruck phantom drained its battery to below 15% 5/20: I was contacted by Tesla estimator and was told more parts are needed and no ETA upon inspection. Tesla, if you need inspection to know what parts to order, then why did you tell me otherwise on May 2 and moved my appointment? 5/22: I noticed the truck was driving on city roads up to 45 mph in app (I can only assume that steering rod has been fixed, otherwise you cannot drive it that fast). I asked if there's an ETA. I was told now it's being pushed to June 10. Sorry for the venting post - definitely a lot of frustration. It's very sad already that my truck got hit by someone else at their fault, and I didn't complain at all about towing the truck everywhere out of pocket due to misinformation (I've already spents over $2000 on towing along, just to work with Tesla's appointment policy). I always try to manage my expectation when it comes to situations like this but I truly feel Tesla service can do a better job for owners who are essentially their biggest supporters that paid well over 120k for the truck. Coincidentally I also had my land rover defender dropped off for a minor service repair at a "traditional" dealer (Redwood City Land Rover). They completed the repair in less than 2 days and much better responsiveness & communication. How ironic when everyone (including me in the past) thinks the Tesla service model is so much superior than traditional car dealerships, and then the reality shows you the exact opposite story. Trying to describe my experience repairing the Cybertruck. Inconsistent message and poor communication that caused a lot of headache for me as an owner, as I try to plan out my rental cars, daily life etc. read more

NSFW: graphic graffiti, language My new Tesla Model 3 was one of four white teslas vandalized in my (gated!) apartment complex overnight. Here's the kicker: they were all spray painted with 6 foot penises. Obviously not an ideal situation. And while I was able to appreciate the humor in the situation (I have good insurance and a low deductible, which helped), I was worried that the repair would take a long time due to COVID, or that the paint job to fix it would be noticeably different than the rest of the car. I didn't need to worry. The crew at the Tesla Body Repair Center were wonderful to work with. Within 10 days, my car was dropped off, fully repaired, deep-cleaned, and ready to be picked up. They also texted (NOT called--so much easier!) throughout the whole process so I was kept up-to-date. When I got it back, it was better than new. It even had the new car smell. Thanks for making a stressful (yet admittedly funny) situation easy! 100% recommend this team. read more

Tesla Collision San Jose - The dick is gone! Looking brand new! Thanks, Tesla Auto Body Repair! - Body Shops Near Me - San Jose, California

I recently had an outstanding experience at Tesla Collision. My initial appointment got canceled due to my oversight in providing additional information/photos. I called in to hopefully get my appointment reinstated. Despite my original appointment being three-week out, when Henry learned about the nightmare I went through with the other driver's insurance as well as how long I waited to get the damages fixed, he empathetically rescheduled my appointment for the very next day. I'm grateful Henry went above and beyond to accommodate me. The check-in process was seamless, and they had a rental car ready for me. Ulysses worked on my car and provided updates every few days. When I got my car back, it looked brand new. Thank you for the impeccable work, Ulysses! Jaya handled my checkout with utmost courtesy, making the entire experience not just professional, but genuinely pleasant. The staff here exemplifies exceptional service and a sincere commitment to customer satisfaction. I highly recommend Tesla Collision - they turned a stressful situation into a positive and hassle-free experience. read more

This body shop is utterly mismanaged. Checked in my car about two weeks ago for body repairs and they don't bother to keep you posted on updates. I call today to learn that they haven't even look at the car yet and they weren't able to provide an estimate of when they could even take a look, let alone fix it. When asked to speak with the manager for escalation, he was in a meeting. Looking forward to his "callback", which I doubt will happen because he was supposed to call me two weeks ago when I was struggling to get an appointment at this facility for a drop-off. Been two months since I've been trying to get the repairs done to my car. Tesla's after sales service and repairs experience is the worst! Either Tesla management has not empowered such locations to handle the surge of activity or they just do not care about customer experience as long as their cars are being sold. read more

Ever Tesla owners nightmare - my car was in an accident. Luckily (or so I thought) Tesla opened their own body repair center in San Jose recently. Made an appointment at the end of Oct'18 for Dec'18. Got a voicemail on the Sunday before my appointment telling me I've been bumped to Feb'19 due to the backlog of cars. Arrived at the shop on my drop off appointment time. Drop off took over an hour due to lack of staff. During the wait I found out the other people waiting got appointments within days of calling... So thanks for bumping me!?!?!? Took three weeks for the repair to be completed. They texted me on a Friday morning to pickup the car after the car had gone through "QA" but since they close at 6pm there was no way I could make it. Went to pickup my car on Monday and what I found was they didn't complete the repair correctly (gap in the bumper cover, horrible alignment in the quarter panel and trunk) and my car was damaged (scuff on door, scratch on hood, scratches on dash) and dirty (footprints and dust inside car). Unfortunately for me I returned my rental and picked up the car when it was closing time (6pm). The guy assured me a service center could fix the bumper cover (not true). Took another month and a half of emailing and calling before they finally set me up with an appointment to fix the issues. The fixed the bumper cover gap and alignment slightly but the trunk had a huge gap on one side and none on the other. Was told this was "factory spec" and had insist it was not. Eventually one of the managers come out and adjusted it so the gap was even. In the end this process took 5 months, a lot of emails and calls and 4 round-trips to the body shop and 2 days off for quarter panel and bumper cover. The alignment still isn't perfect and I'll never forget the frustration of it all nor the damage to my car. The part wait times at other shops will be worse but nothing cold be as bad as the lack of professionalism and communication, utter disregard for my car and the incomplete repairs. read more

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Reason for poor review is solely their (lack of) management for timelines: Car was finished in 3 weeks from check-in. Timeline was unacceptable - they had the car sitting on the lot for two weeks before doing anything. This could have been avoided by booking the right dates when they have time to work on the car. On the positive note: 1) both check-in and check-out experiences were very good. Their check-in staff is awesome. 2) Repair quality was top-notch. Car is as good as new. read more

Tesla collision is a shit show. I needed a simple repair of my 2023 tesla model s roof glass. The process to understand what has to be done and when has taken days without finalization. Additionally they want to be pre paid and so basically you have to pay for the repair and get re-imbursed by insurance.... No reputable auto mfg does this ive had mercedes etc.... none of this confusion etc. I dont recommend having Tesla repair anything you dont have to, they dont respect your time nor intelligence then are upset when you ask good questions about their stupidity and dysfunctional process. they dont send emails when they say they do etc... I have owned two tesla model s's dating back to 2013 and will not buy another Tesla as although the car is great the basic service is by far the worst I have ever seen from a reputable company. read more

I came in for minor scratches, expecting a small bill. Instead, they proposed replacing multiple new parts and quoted me an outrageous $6,000. When I declined, they still insisted on a $1,400 diagnostic fee. It took over a month to even get this far, and during that time my rental car coverage ran out. I was left paying for my own Uber rides. The estimator was unresponsive, making a bad situation worse. Communication was virtually non-existent. Save yourself the headache and expense--look elsewhere for your car repairs. read more

I took my Tesla in at May 2nd 2024. It needed work on the front bumper and headlight. Winston was assigned to me at Tesla. Let me just say he is awesome! Very attentive and fast replies on the Tesla app in regards of communication. He really went above and beyond in helping me out without not paying more than my deductible as my insurance (Allstate) did not want to pay full price for OEM parts and wanted me to pay out of pocket and also my $1,000 deductible. Winston my man did his magic and I got my car in exactly 14 days and left out of there a very happy man with just paying my deductible! Mind you Winston told me this could take upwards of a month+ to work on and also work with the insurance company about the estimates and what not. Overall really happy with the service here. Highly recommend it. Everyone is really nice and happy to be at work! read more

I took my Model Y in last Tuesday for repairing the lift-gate and bumper and I picked it up today (Thursday). A week earlier than expected! Winson was my service advisor and he was excellent! He was very thorough explaining the repair process and constantly giving me status updates. Getting an appointment could be challenging as they seem to be very busy. read more

I'm not sure why this has such a bad rating, I mean here's the situation getting an appointment was a huge pain. The fact that I had to get the adjuster to evaluate it at a different location, call somebody to get someone else's email address, two dents and all this documentation and wait for someone else to get back to me with an appointment weeks away. Here's the thing though, at the end of the day instead of going to some two-bit body shop or one your insurance company wants you to go to, you can actually have the car sent to Tesla itself to repair and you will simply deal with your insurance like always, if you have a Tesla and it's involved in a collision that's going to cost more than $2,000 to get fixed this is hands-down the only way to do it. read more

HUGE shoutout to everybody there especially Winson! We had already taken out a rental and he said he would try to get our car ready before the rental expired. The original estimated date was 4/26, but it was ready on 4/8 which is more than 2 weeks ahead of time! We saw the ready message a little late, but he still squeezed us in. Huge thanks to Winson! read more

Great customer service, especially Dave Cruz. They did excellent work to repair the paint on my vehicle. They seem to be always fully booked. and it'll take some time to work on the vehicle or need some scheduling in advance. Suggest Tesla expands and open another similar repair center in the bay area. Rates are expensive but better than some 3rd party shops. read more

Wouldnt have given the single star. Had a minor dent to repair , which can be handled by other approved body shops. but decided to go with the tesla body shop itself. 1. Dropped the car at the Mabury road center on Aug 29,2023 2. Initial estimate was for 15-Sep-2023 3. On Sep 13, Tesla came back with a response that no communication from Insurance. SO tesla slept on it for a whole 2 weeks without any intimation and open communication 4. After manual intervention where i had to reach out to tesla nd the insurance for co-ordination, Tesla got the approval on 13-sep-2023. 5. Post this, tesla came back after 4 days saying the approval is still not gotten, and this time the insurance agent was smart enough to add me in CC and when this was called out, tesla accepted that the approval was present. 6. Post this i got a revised date from tesla for Oct 2, by which time my rental would have run out. Asked tesla to expedite. Was given a conflicting misnomer saying that car is being prioritized. 7. Post which i thanked them and asked for an ETA. Looks like putting the car on a priority had nothing to do with completion dates. So basically all Tesla did was do a sneaky misdirection and do things at its own pace. Would never recommend. Additional update: Spoke to the technician assigned to my vehicle. Was told that car would be ready by 29 Sep 2023. Called in to check on 29 Sep and was told that apparently the body shop is missing parts to fix the car. Spoke to the manager and was told that the original estimate will again not hold. Not really sure if Tesla intends to even fix this. Now it's Oct2, Tesla center says that they don't have parts and are pushing the dates further out. No clear eta and no loaner provided. No Uber credits nothing. This is a nightmare. read more

After a lengthy 2 month experience with this shop I have found that Felipe, Matthew, Loyd, Lina, Jose, and even Jerry are great individuals to have worked with on this extremely troubling incident (rear collision to my Model 3). We struggled with paint matching as Pearl White is a 3 stage process and some say the most difficult to match. After going through the paint booth 3 separate times, I had the entire car painted. This was done to avoid any and all possible paint variations and to eliminate paint matching, which was out of my pocket. Communication was a bit of a struggle but where these professionals excelled was in the ultimate outcome being what many have commented in saying "That's a better paint finish then when Tesla built the car" I can honestly say that I am a very difficult customer, I am not surprised when people dislike dealing with me. I am particular and want things done my way (which is why I pay for it). This shop, albeit after some stumbling, picked up on this and rose to the challenge and met my expectations. This is a very big difference then dealing with the rest of Tesla (delivery, drive off, finance, and service), which is a nightmare. I will post a new picture of the final outcome at a later time. I would recommend this shop. For anyone that is having difficulties getting them on the phone, be patient, it isnt intentional and they really do want to make each customer happy. read more

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All my interactions with Tesla, from purchase, to service, to body repairs, I have seen the company is just busy and working. This place is no exception. They took time to give me an appointment but did the repairs in the expected 3 weeks time. I had my model X falcon door replaced after the door hit garage roof in an accident. It was an expensive repair and I could not trust anyone else to do this type of job. Tesla body shop did the work nicely. There were some door adjustment errors which the body shop took care a few months later. The manager, Ali Khan, is doing an amazing job working with customers. He maintained good communication through the repair process, giving updates on part ordering and arrival and estimated repair completion time. He is an excellent person to work with and made my body shop experience very hassle free. read more

Ali helped me with my model x. He was very professional and made sure to update us throughout the process. The car needed a new bumper , lamp light, sensors , left fender trims and harnesses. All of it was done within two days .He even went the extra mile and polish the paint along with other minor touch ups. read more

Do not leave a single item in your car! I dropped off my car for repair and on my way back home I realized I left a couple things in the door consoles. I probably should have called the shop to let them know, but I thought this was a professional Tesla shop so it will be fine. Plus, the items weren't expensive or very useful for most. As soon as I got onto the freeway after picking up my car, I reach down in the driver console and discovered it was empty. I asked my passenger to check in her console and it was also empty. I called the shop to let them know. They said they looked around and didn't find anything, then went on to say that maybe I took it with me. The items were for use on my Tesla only so there's no reason for it to leave the car. I was pretty disappointed but took it as a lesson learned. Everything else up to that point was great. The customer service and communication I received from Josie was amazing. She was very on top of emails and explaining the whole process. They were even able to have my car ready a week before expected. My car looked as good as new. If there wasn't any issue with missing items this would have been a 5 star review, but minus 2 stars for breaking that trust. read more

Does not respond to the email. Never answer any call. Service is always delayed and they way too long to fix anything. They also forgot to return my car key and I have been emailing them with no response. read more

So sad that my Tesla got injured, but so happy that there's a Tesla owned Tesla body repair shop in Silicon Valley! I took my Tesla to a few local Tesla-certified repair shops to get estimates. They all warned me that it would take usually 3 weeks or more to get parts from Tesla. Then I heard that Tesla has recently opened its own repair center in San Jose. I took it to them and they have the parts in stock and I got my car back in 7 business days! It was fixed perfectly and their price was way cheaper than the non-Tesla repair shops' estimates. They even cleaned both inside (vacuumed not deep cleaned) and outside of my car! Why only 4 stars then? The repair was 5 stars. I knocked a star off because it was extremely difficult to get a hold of them. The folks that answer the phone are understaffed. I called about 10 times over 3 days for someone to answer the call, but once they answered, they were super helpful and super nice. The site actually tells you to email for an estimate appointment, but my email was never answered. I got lucky because there was a cancellation and I was able to take my car in to repair in 4 days. The guy told me the usual wait time is 3-4 weeks. So to get your Tesla repairs, you'd have to wait 3+ weeks to get an appointment with this shop (Tesla-owned) or wait 3+ weeks at a Tesla-certified non-Tesla-owned shop because they have to wait for parts to come from Tesla. My advise is to keep calling this shop until someone answers and hope for a cancellation. If you don't get a cancellation and your appointment is weeks out and you want an earlier slot, keep calling and hope you catch them right after a cancellation happens. I was told that there is no waitlist for cancellation spots. You just have to get lucky. The service after I dropped off my car was pretty good but not perfect. They were a bit late in their communications (promised update but a certain date but it was a business day later each time). Overall, I'm still satisfied and would take my Tesla back there if needed (hopefully not!) Oh, and one tip is that you can hardly tell when you drive there that it's the Tesla Body Repair Center. There is no big sign on the road, just a logo on the building which you wouldn't see from the road unless you're driving real slow and looking for it (forgot to take a photo). You just gotta make the turn when your GPS tells you to. read more

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Didn't have a great experience at Chilton so I was relieved now that Tesla's body shop is open in San Jose. Big, big mistake taking my car here. As mentioned in multiple other reviews, NO ONE answers the phones, voicemail is full even mid week, no one responds to email or texts either. When I arrived to drop off my car, the woman at the front desk was downright rude and surly. Finally find out my car is ready via text on Monday at 10 AM and told they had an appointment for pick it up at 3 PM that day. No heads up, no time to arrange transportation or reschedule work. Can only pick up your car between 3 and 5 PM in San Jose. When I texted back to ask if I could come on another day and ask if an appointment was needed, once again crickets. RADIO SILENCE. No one ever gets back to you and it is impossible to reach anyone!! Not sure how this place operates but it is a freaking nightmare. Happy for those of you that posted good experiences but I find it hard to imagine after my experience. read more